Customer Reviews for Valero
(Distribuidor de U-Haul del vecindario)

331 comentarios

2699 W Oakland Park Blvd   Oakland Park, FL 33311
(ON OAKLAND PARK BLVD BETWEEN NW 21ST AVE & NW 31ST AVE)

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 9 p. m.
  • Sáb.- dom.: 9 a. m. - 9 p. m.
Horario especial
  • 1/16/2022 - 6/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

2699 W Oakland Park Blvd
Oakland Park, FL 33311
(ON OAKLAND PARK BLVD BETWEEN NW 21ST AVE & NW 31ST AVE)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 9 p. m.
  • Sáb.- dom.: 9 a. m. - 9 p. m.
Horario especial
  • 1/16/2022 - 6/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LYNTA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES N. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARNOLD J. 
Clasificación:
1.0

They didn't have my reservation, they had to give me another vehicle which is was more expensive. When I returned it , I didn't get a receipt, they said I was going to get it in an email and nothing, still waiting for my receipt, worst experience ever.

JORGE L. 
Clasificación:
5.0

Nice Staff

DIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShaunda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL C. 
Clasificación:
4.0

the truck need service change oil and filter that light is on and no clean

DADSI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvette G. 
Clasificación:
1.0

I told them I do not want the safemove and they snuck it in anyways. I want a refund of the $14.00. I am a long time customer of u-haul, but not a neighborhood dealer. Terrible. Truck was missing the r/s convex mirror, terrible rattling noise, TPMS light on. Inside and Outside dirty when picked up. NO MORE U-Haul from neighborhood dealers.

Maria M. 
Clasificación:
1.0

Do not change a reservation that a customer has made at one location to another location. This was done for the convenience and benefit of U-Haul and not for the customer.

Patrick P. 
Clasificación:
1.0

I have video of the roach infested truck which soiled my belongings and I want a full refund the people in charge at the gas station knows it's infested they walked out with hotshot spray I'm very appalled by this and don't deserve to spend money to get my stuff messed up he told me there's nothing he can do for me that's unprofessional and unbelievably nasty

Brandon S. 
Clasificación:
5.0

👍🏾

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBERT B. 
Clasificación:
2.0

Some of the workers were rude especially when I dropped off the van. Never will rent from this location again.

TRACY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO F. 
Clasificación:
1.0

They charge me before I even get the truck And the guy swipe my card behind the counter I didn't trust him

CLAUDE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI N. 
Clasificación:
5.0

The entire staff was extremely helpful

JOSEPH C. 
Clasificación:
1.0

Refund my rental bill & reimburse my expenses after a rep from this location told tow company about a possible abandoned vehicle ( they mistakenly thought my black 2007 Tahoe where I parked it as directed by u haul person it was ok to park there ) also the small cube truck I reserved online for the rental was NOT avail upon pick up time, so I had to get a bigger truck than needed ( also more $$) towing $186 plus had to pay for 2 Lyft rides another $21 !!! Terrible experience & I have been using U haul for 30 yrs - never had this happen !! Please help resolve this matter that was entirely on Uhaul Rep & location !!! Bruce 754-422-4048 / email : karguy330@yahoo.com I have tow receipt

Bruce V. 
Clasificación:
3.0

Checkin app is slow to verify iD and DL

Chauncey S. 
Clasificación:
3.0

I was bill $84.50 twice for driving 57 miles. I would like my money back.

JUDE S. 
Clasificación:
3.0

Vehicle was not properly clean. Both cabin and trailer were quite dirty

Leon E. 
Clasificación:
1.0

The side view mirrors was not stable and would jump around. This was very dangerous driving on 95 south and almost caused an accident when I had to get off on my exit because I could not see what was on my right side. I would like to not pay anything for the rental.

DARRYL C. 
Clasificación:
1.0

Have trucks available

Alana S. 
Clasificación:
5.0

Perfect location, quick service, convenient and easy drop off

DIEGO R. 
Clasificación:
4.0

I explained to the old man there when I returned the vehicle that there were roaches running all over the van. He distinctly asked me " didn't you check for roaches when you did your vehicle check before you left"? I told him which was the fact that the roaches didn't start running until I drove off with the vehicle and it vibrated down the road. So he pretty much accussed me of bringing the roaches Into the van. I drove a brand new VOLVO SUV that cost almost $60k. I'm not sure why he felt compelled to accuse me of bringing roaches u to the van. It was debrisleas inside but the van had never been actually wiped down or a deep clean on the inside since it's been I'm uhauls fleet. I had to put on rubber gloves to touch the steering wheel. Grose! The man who offered me the van was exceptional and a very sweet person tho.

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK W. 
Clasificación:
4.0

A dolly that was in my original order was not available the day of pickup. The dolly was deleted from my order. Also, there was not a dozen pads that I had ordered - only 7. The charge for the pads was prorated. The truck was clean and a pleasure to drive.

William B. 
Clasificación:
2.0

I was severely overcharged on the mileage of my rental. At pickup the stated mileage on the vehicle was incorrect. So during the online pickup process I typed the corrected mileage and submitted a picture for verification to show the actual mileage at pickup. However, upon check in, the mileage did not reflect this change and I was incorrectly charged for 90 miles when my rental was approximately 25 actual miles driven.

Walker H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherilynn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY N. 
Clasificación:
3.0

Tell me my price when I ask for it don't charge me extra money for gas when I left it same spot you gave it to me.

ASHLEY A. 
Clasificación:
4.0

All was great ! Easy pick up and drop off.The man in charge of the site was courteous and professional. The van was in excellent condition and was a pleasure to drive. I would definitely recommend this location.

PAUL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOLORES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

AURTRENE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOSHA H. 
Clasificación:
5.0

The truck itself needs maintenance really bad. window knob broken, gear shifts gets stuck, cold ac and runs okay but needs work. Oil change light was at 0%. Very easy process to picking up truck with a reservation, and guy who owns the store us very nice and reasonable guy. love the location, trucks should just be a little more well maintained.

Turquora D. 
Clasificación:
4.0

Things happens. The people were very nice and friendly. Kindness goes a long way and friendly makes you come back even with mistakes.

Giselle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARON G. 
Clasificación:
3.0

Had to call for break down services that the reason I was late

DEANNA G. 
Clasificación:
5.0

From start to finish, my rental transaction was quick and perfect!

MARILYN G. 
Clasificación:
5.0

Everyone at this location was very pleasant. They made you feel comfortable from the time I walked in the door.

Marion W. 
Clasificación:
5.0

There was a roach 🪳 in the car, but other than that, everything was fine

LEONALDO E. 
Clasificación:
1.0

U-Haul representative was not very apologetic about not having the universal dolly for which we had paid. Nor was he in the least apologetic about the fact that he doesn't hitch trailers to vehicles. He even had the audacity to ask me who I expected to do the hitching, and I replied "U-haul!"

Allan N. 
Clasificación:
2.0

It would be nice to at least receive a clean truck, interior full of ashes and dirt, cigarette smell was overwhelming. Same with the cargo area was full of dirt.

Oscar B. 
Clasificación:
5.0

A good experience

Stephen D. 
Clasificación:
5.0

Nothing at all great customer service

WORTHSON J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sango O. 
Clasificación:
1.0

Refused charges and was still charged 20$ for waiver

NICHOLAS C. 
Clasificación:
1.0

Have someone there to clean n spray them before you rent them out to any one i it was full of fleas and dog hair and everything got with my worst worst worst experience in my 30 years of using u haul services i would walk before i ever rent another u haul for there i asked for a four day rent but i return it back within 30:mins after i pick it up so that should let you know just how bad it was !!!

LOUIS C. 
Clasificación:
1.0

The staff is very friendly however the truck was filthy it had things left in from before there was a small roach and the right rear tire needed air

grettel G. 
Clasificación:
5.0

Already doing great keep it up

NOEL E. 
Clasificación:
5.0

Very friendly, fast and efficient service

SHARON C. 
Clasificación:
5.0

It was very easy to reserve it and good costumer service. Good experience

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELCIA A. 
Clasificación:
1.0

Horrible customer service. They wait was ridiculous and then the employee barely knew how to complete the rental.

Tyler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD Y. 
Clasificación:
2.0

better client experience - alittle rude, and truck had issues, and i had no way to see the mileage because of service notice on dash, and was charges for 23 miles when I live 3.5 miles away from where i went

Christian E. 
Clasificación:
1.0

The gas station employees who handles customer service were the issue more than the company itself. I believe partnering with persons who aren't foul mouthed and disrespectful to customers would do the trick.

Taquanya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADSON L. 
Clasificación:
2.0

Spent about 15 minutes each time to hand the rail at the back of the truck that wasn't aligned properly. Wasn't able to speak with the employee to voice my concerns as they were busy and only took the keys and said I would be emailed the final invoice. The procedure was not clear at all and I spent over an hour trying to remove and put that rail in place.

DANIEL P. 
Clasificación:
5.0

Nada

KARL T. 
Clasificación:
4.0

The only thing i can say is maybe put a dolly in the truck to assist in the move.

christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

INDIA H. 
Clasificación:
5.0

Very smooth pickup and return. I will be returning when needed again.

Jeffrey D. 
Clasificación:
2.0

Trailer was dirty, it had dried cement in it. The gate was held up with what appeared to be an extension cord, because the chains were too long. The green cord on both sides was about 20 feet long and wrapped around multiple places on the trailer. The closure for the gate was deformed, which made securing the gate more difficult than necessary. The location is inside a gas station, which would be fine if there was a person to assist uhaul customers. I had to hookup my trailer and drop it off without anyone coming outside to make sure it was properly connected. No one checked the damages outbound and when I returned the trailer I was told that once they close they will check to make sure I returned it and then I would receive a receipt. Overall, the people are not rude, the equipment I received was in poor condition, and the customer service was non existent.

NICKOLAS F. 
Clasificación:
1.0

I wax over charged on my Rental by $130. Call to speak with someone at the Local office 5 dsys and was put on extended hold. Call back several times could never speak to the actual rep. Left several messages and he never responded.

Irene J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylun T. 
Clasificación:
5.0

Smile More....

Clinton S. 
Clasificación:
5.0

Experience was swift and excellent ... No suggestions at this time

adrian Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

LEANA S. 
Clasificación:
5.0

Everything was great the only thing somebody who had it before me left the cardboard on the dash so I left it there but other than that everything is perfect

rafael M. 
Clasificación:
1.0

This was the worse experience I have ever had their truck broke down on me and I'm being held responsible for all the fees but in all honesty if the truck wouldn't have broke down I could have put my own gas and took my own stuff down

letraveya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
3.0

Extremely limited and difficult parking for a 15' truck. No instructions or clear signage on backing in vs forward facing.

Jan F. 
Clasificación:
3.0

Van was infested with roaches! I'm mortified!!

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig J. 
Clasificación:
1.0

The tank was not where agent stated

Davia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Goldie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASNYN D. 
Clasificación:
1.0

Your van was full of roaches. I locked the key in the van and your customer service Department offered no assistance. I had to call a locksmith because there are no spare keys to any of the uhaul vans or truck. Also when I dropped the van off at the location where I picked it up, the service clerk refused to give me a printed receipt.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mode N. 
Clasificación:
5.0

A

Roberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsavictoria E. 
Clasificación:
5.0

Very easy and fast. Would use them again

Richard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

YVETTE G. 
Clasificación:
5.0

I was supposed to pick up the truck on St. RD. 84AND I-95. I had a reservation that obviously doesn't mean crap. They said they had no trucks and it could be two or three days. I had movers waiting at my house to load the truck then. I had bought airline tickets to get back from the destination. This sucked

James E. 
Clasificación:
5.0

Need to clean the inside of the driver and passenger areas. Dirt and dead roaches were found

Latoya E. 
Clasificación:
5.0

It smelled bad inside. Everytime i braked i thought the transmission or something was going to breakdown. I really should not have driven this truck. So glad it didnt breakdown. Could not do sixtyfive mph it would shake.

Gloria D. 
Clasificación:
1.0

Horrible customer service. Agent added extras to our reservation without telling us and tried to get us to pay without disclosing reason for additional charges. Very shady! Will never use U-Haul again. We also had our reservation moved without notice. Customer service sucks!!!!!

Michael D. 
Clasificación:
3.0

The vehicle did not start the battery was dead I had to come back two hours later again to pick it up

Elisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARE J. 
Clasificación:
1.0

Rude customer service, dirty interior. Manager refused to sanitize for COVID-19 at delivery!!!

Ali N. 
Clasificación:
3.0

Have Uhaul supplies like blankets and furniture dollys at this location or at least don't let customers add them to the cart if they cannot be picked up at the same location.

BEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK B. 
Clasificación:
2.0

They charge me 99 cent a mile nd normally is 44 cents a mile so I end up paying more money the before

Natalie H. 
Clasificación:
1.0

Staff was rude. Plus uhaul is way too expensive $1.19 per mile, lower the cost if you want to improve.

Shad H. 
No se han enviado comentarios para esta ubicación.

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