Comentarios de los clientes para Valero

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Valero

Clasificación general:

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Wayne P.
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El cliente no dejó un comentario.

DRUECILLA W.
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El cliente no dejó un comentario.

Matthew B.
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Thank you for making everything really easy and contact free. :)

Katherine C.
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El cliente no dejó un comentario.

Regina B.
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It was quick and easy and able to get gas there as well.

Cindy H.
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My biggest issues with this rental and my previous one had to do with submitting info online prior to picking up. The online process failed each time and the pick-up location didn't have all of the details needed for the rental.

James B.
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Terrible customer service I told him I did not Want the insurance and was charged for it anyways and they are still trying to charge me for another $19 after I returned it already paying $80 and I only had the truck for two hours I will never use U-Haul again. And will refuse to pay the $19 they are still trying to charge me I have used U-Haul in the past this experience was terrible for such a short time of usage

Stacie C.
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The truck i rented the windshield leaked when it rained did inform store mgr

Mercedes B.
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El cliente no dejó un comentario.

Sean W.
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El cliente no dejó un comentario.

Anita J.
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Didn't have the equipment needed upon arrival, no fault to location . Person was very nice and informative about another location to get what we needed ...

Rodney Q.
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El cliente no dejó un comentario.

Jennifer M.
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I requested an appliance hand truck and they did not have one. Also the address given for the location was wrong. Come to find out there are 2 Valero gas stations with the exact same address but miles apart.

Dawn S.
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El cliente no dejó un comentario.

Julio C.
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El cliente no dejó un comentario.

Ryan N.
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El cliente no dejó un comentario.

shilo D.
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Have better customer service! Nightly staff was awesome, day staff was very rude

Julie B.
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El cliente no dejó un comentario.

Rachel T.
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Just not a convenient location

Sarettalara L.
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How long it took me with employee

Jeffery M.
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El cliente no dejó un comentario.

Bethany B.
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The online reservation and getting the key without a person was a little difficult but luckily I got the U Haul during business hours and they were open on Sunday. Other than that, the process was easy.

Geneva G.
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UHAL CHANGED MY LOCATION 3+ TIMES BEFORE I WAS ABLE TO PICK UP MY TRUCK WHICH WAS A HUGE PAIN, BUT THE MAN THERE WAS VERY EASY TO WORK WITH.

George L.
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El cliente no dejó un comentario.

EUGENE M.
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Front desk rep was nice, but did not know how to issue a rental. She called someone, who issued the rental remotely. I rented the equipment around 12:30, and did not receive the pre-rental paperwork and equipment verification until 3:30.

Alexandra N.
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I had a very negative experience, not with the location, but with the picking up and dropping off process online. When I picked up this truck, I indicated that the fuel was wrong and submitted a photo. I actually put in MORE gas than was in it when picked up and was charged $66 for fuel. The location couldn't do anything and said I had to call uhaul. I have called THREE times and I just get hung up on. Will never use UHaul again.

Alexandra T.
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The staff at Valero was very helpful. I originally was using Penske. When I arrived at the Penske truck pickup, I was "upgraded" to a truck any bigger than my needs for "no charge ". For some this would have been acceptable, for me it was not. I did not have much too move and didn't want to bother with a bigger truck. In my desperation. I called U-Haul. I was nervous about doing my reservation online. The staff at Velero were very understanding and encouraged me to try it. It was a piece of cake!! When I arrived the truck I needed was there and ready to go. I was even able to return the truck sooner than scheduled. There was additional assistance needed the next day as my returned vehicle wasn't registering. The staff at Valero gladly corrected the error. Excellent experience!!

Harry M L.
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El cliente no dejó un comentario.

Lisa R.
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El cliente no dejó un comentario.

John P.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Gary W.
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El cliente no dejó un comentario.

Kenneth S.
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Did not check equipment or provide assistance unhitching.

Laura S.
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I had a horrible experience with the return process because the drop off location wasn't properly listed. The rep was very nice, but the process was screwed up and it took 45 minutes and a lot of frustration.

David F.
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El cliente no dejó un comentario.

David H.
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Clean trucks...and cashier needs to let customer know BEFORE running debit charges what total is just in case customer has different amount like I did....cashier ran my card for 33.17 more than what the charge was...took just about all in my bank account.

Warren B.
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Easy to reserve on line but the lady working the counter had no clue. Once the manager came it went quickly. The other problem was that whoever rented it before us left a mess. Blankets were everywhere and a mess on the floor including broken glass

Timothy W.
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El cliente no dejó un comentario.

Larry F.
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I filled that truck exactly as it was when I received it and uhaul still charged me for more fuel. Poor service.

Necolia P.
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El cliente no dejó un comentario.

Shadondria H.
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El cliente no dejó un comentario.

Debbie S.
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Easy and fast to rent.

selena C.
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El cliente no dejó un comentario.

Freddie S.
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Was not a good experience overall. Two hours before pickup they changed pickup location. Then u-hauls server was having problem and would not except my debit card. Found out their next customer had same issue. Not what I expected from U Haul

Mike S.
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That was my second pickup location. The place i was originally suppose to pick up was closed. I was told this may have happened several times before. That was Wsshington street

Anne M.
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I reserved a truck, an appliance dolly & 10 blankets. This location rents only trucks and never has the other items. I had to drive to another town the next day to get them, thereby putting my schedule back a whole day.

DONNIE C.
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El cliente no dejó un comentario.

Christipher T.
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El cliente no dejó un comentario.

Jonathan L.
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El cliente no dejó un comentario.

Olga M.
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El cliente no dejó un comentario.

Tyqueasia M.
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El cliente no dejó un comentario.

Christy S.
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El cliente no dejó un comentario.

Ken M.
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El cliente no dejó un comentario.

doris S.
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I made a reservation over the phone for a Truck, Dolly and 12 Soft Pads. When I picked the truck up, the Dolly nor the Soft Pads were in the truck . I had to drive to another town to get them. This was never mentioned when making the reservation . If a company is going to make reservations, they should be 100% informative of pertinent information regarding their own company's functioning. I was HIGHLY DISAPPOINTED.

Liza L.
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This was one of the best, most accommodating experiences I've ever had. I give the experience 2 thumbs up!!

Ana C.
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Guy was out of his mind didn't know anything about U-Haul and didn't care to find out

James O.
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Store rep was very nice and helpful.

Ryan W.
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The guy didnt even know how to use his website

BRUCE W.
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El cliente no dejó un comentario.

Larry T.
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Make sure the checklist is used. It was not last.2 times we used ubaul and this last truck.was.filthy. Ty

John B.
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El cliente no dejó un comentario.

TAMARA P.
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El cliente no dejó un comentario.

Kenneth C.
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Awesome experience in renting a moving vehicle!!!! The gentleman who helped us was knowledgeable and very kind!!

Zachary C.
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El cliente no dejó un comentario.

Desta B.
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El cliente no dejó un comentario.

Monica A.
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El cliente no dejó un comentario.

Hider N.
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El cliente no dejó un comentario.

jonathan Z.
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El cliente no dejó un comentario.

nicky L.
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El cliente no dejó un comentario.

Rick F.
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El cliente no dejó un comentario.

GAIL K.
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The rental people here were very quick to check me in and get me going on my way. They were very friendly, too! My experience could not have been better!

Gary R.
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El cliente no dejó un comentario.

Andrew K.
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El cliente no dejó un comentario.

Joshua Y.
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This was an easy and quick experience. We will user this location again.

Robert N.
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El cliente no dejó un comentario.

William W.
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The price to rent the truck was outrageously high.

Robert R.
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This location is a convenience store. Only one person working at the time and the store was very busy. I was asked to go get the mileage from the truck. I then waited approximately 15 minutes along with a whole host of impatient customers. He then returned to the counter and told me to wait a few more minutes while he caught up the counter customers. After an additional 5 minutes he told me I could get my receipt on line. I was very disappointed in this location. I will be renting a trailer in Illinois in a couple of weeks and hope I do not have the same experience.

danny P.
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perfect!

Ainslie K.
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Smooth awesome experience! Would definitely recommend this location above all others.

Joe L.
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El cliente no dejó un comentario.

Melissa M.
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El cliente no dejó un comentario.

Jesse M.
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El cliente no dejó un comentario.

Denise C.
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El cliente no dejó un comentario.

Richard D.
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El cliente no dejó un comentario.

Gary A.
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Very professional, friendly and helpful manager and staff.

Joshua R.
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El cliente no dejó un comentario.

Manuel S.
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Overall it was a big headache on picking up and dropping off the truck. I was unable to pick up the truck at the desired time due to the fact that the system was having lots of errors did not feel like it was all correct being charged from my original order date when I picked it up late due to system errors.

Chris K.
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El cliente no dejó un comentario.

James O.
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El cliente no dejó un comentario.

Tony C.
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Be a little more organized and friendly to customer

Brooke B.
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We arrived at our scheduled time to pick up our van and no one knew we were coming, had to call someone else in and we had to wait close to 25 minutes to get our truck. I had made the reservation several days in advance, so there should have been no confusion.

Rosemary B.
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The location was not open during the posted business hours and made it difficult to return the equipment.

Jonathan T.
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The attendant could offer to help hook up the trailer. The trailer was parked in a parking spot and I could have used a little help backing my vehicle up to the trailer and assistance with lifting the tongue of the trailer onto the ball of my truck.

Anne A.
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The representative was very rude and talked down to me. I guess he thought I was stupid because I am a female. He told me I should have hired someone to do my moving for me. Also I did not want the extra damage coverage and he refused to take it off my billl.

Heather S.
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Features added i did not ask for and was charged mileage that wasn't used! Contacted customer Service!

Kenneth R.
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El cliente no dejó un comentario.

She'Teriha L.
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The drop off point was at a gas station, with a dropbox for the keys. The checkout process was not reviewed with me beforehand.

kirby B.
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Attendant was very helpful and answered all our questions. He was friendly, knowledgeable and got us on our way quickly. Very good and pleasant.

Codie C.
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El cliente no dejó un comentario.

Ronald C.
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The proprietor at Valero was very courteous and very helpful despite being busy with a large volume of regular customers in the convenience store, a change in my return date, and my early return. I was very satisfied with the quality of service. I would also like to thank UHAUL and all their staff. This was a difficult move and had several complications and/or issues. This was the forth move our extended family has made in eight months and we have two more moves coming up in the next few months. Every time I have had a problem, the staff at UHAUL had a solution and worked to make me a very well satisfied returning customer. Thank you all for your exemplary service and making me feel like family.

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