Customer Reviews for Valero San Mateo
(Distribuidor de U-Haul del vecindario)

734 comentarios

4095 Pacific Bl   San Mateo, CA 94403
(42nd Ave & Laurie Meadows Dr)

(650) 377-0701

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 7 p. m.
  • Sáb.- dom.: 8 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(650) 377-0701

4095 Pacific Bl
San Mateo, CA 94403
(42nd Ave & Laurie Meadows Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 7 p. m.
  • Sáb.- dom.: 8 a. m. - 7 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I really liked that there was a rear view camera in the mirror, helped a lot with parking

Arthur H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Florence Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Clerk at the store was super helpful and very polite!

Jim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arch Z. 
Clasificación:
5.0

Staff was courteous, Heaven took time out of her morning to help sort out a snafu. When I had to call to extend the drop off it was hassle free. Thank you all.

Viviana B. 
Clasificación:
3.0

Truck' winshield was not clean. Door moulding on driver's side was coming off.

Cesar G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Akiko C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
3.0

I would recommend with the caveat that you need to know what you're doing. The person at the counter was not very knowledgeable about the checkout process, although it was peripheral to her her job of accepting payment for gas and snacks. It would have been nice to have been offered the option of a purchase of a padlock.

Michael T. 
Clasificación:
5.0

Great experience with this location Nice and well take care vehicles

Cosmin Lucian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fredrick T. 
Clasificación:
5.0

Very clean truck the staff very friendly.

JOEMARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Senzhi Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janis H. 
Clasificación:
5.0

It was a really good experience. The check in is now nicer with the requirements to upload pictures eg to report damage or other.

Diego G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

Make it clearer that it's also a Uhaul location and not just a gas station

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

julian V. 
Clasificación:
5.0

Keep doing that great service nice and easy I love it

Salvador R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

Improve the "express" check-in experience. Everything could have been done online ahead of time, instead of waiting till I'm in front of the truck. Also the experience on a foreign driving license is ridiculous. It took 50 minutes and then you disconnected the chat and I had to check in in person

David H. 
Clasificación:
5.0

Super friendly and professional staff. The check-in and check-out was super quick and easy.

Jennifer T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim G. 
Clasificación:
5.0

All went well. Thank you. I do not see much room for improvement.

Anne C. 
Clasificación:
5.0

Everything was great!

Aileen T. 
Clasificación:
3.0

Van was dirty.

Elise K. 
Clasificación:
1.0

She was rude to me and unfriendly. Also she charged me a lot of wrong things! After i called them , i talked with Yusuf. He was amazing and he tried to fix her faults.

ALI Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria F. 
Clasificación:
3.0

Dolly and pads are not supplied and still charged me

Andi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie B. 
Clasificación:
5.0

Great attitude!

FREDERICK G. 
Clasificación:
5.0

Every single employee at this Valero gas station. - and mind you they are pretty young, but super polite, friendly and just over all you can see that many customers enjoy chatting with them and seem to know them all pretty well. Smooth and easy pick up for my truck as well as return process.

MARISSA Q. 
Clasificación:
3.0

Your return procedure didn't work I called customer support and they told me the on-line portal is only way or I could come back in morning to return truck during business hours. I think if the person is there there shouldn't be any reason for them to help me return it in person.

Jacob F. 
Clasificación:
4.0

After hrs return procedures are overly complicated. Need a manual return alternative.

DAVID S. 
Clasificación:
5.0

Vehicle was good, but had notification to change oil soon. Nothing bad about that just dropped the thing off after hours and wanted you to know.

SEAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA P. 
Clasificación:
5.0

Amazing customer service! Check-in and return together took less than 10 minutes. Strongly recommending location if you are looking for a great customer experience.

Elvin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H. 
Clasificación:
5.0

I had a great experience renting a cargo van from this location. Yusuf made sure to carefully explain the rental time period options, as well as how the insurance worked, noting specifically that roof damage was not covered and to be aware of height clearances. He was friendly and efficient at both pick-up and drop-off. I would definitely rent from this location again.

MATTHEW T. 
Clasificación:
5.0

I know that in any field there is always room for improvement. However, at this particular location my experience was WELL ABOVE and beyond my expectations. These guys blew me away. Great staff, great truck. Im sure if they could've given me the gas, they would've. HIGHLY RECOMMEND 6 outta 5 stars

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR S. 
Clasificación:
5.0

Good service with easy pickup and return.

Richard S. 
Clasificación:
1.0

Clean and spray your rentals!!

Catherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YICHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN J. 
Clasificación:
5.0

The man who helped me was very nice and everything was so easy

KRISTINNA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
5.0

The staff was incredibly friendly and knowledgeable. I will use their service every time.

Michael P. 
Clasificación:
5.0

Nothing! Staff was super friendly and helpful!

JEANINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baijun W. 
Clasificación:
5.0

The manager, Jesus, at the Valero gas station/U-HAUL site was professional and courteous and helpful.

THEODORE N. 
Clasificación:
5.0

Excellent customer service and product at this location. Yusif and Jesus are knowledgeable, professional, extremely helpful and friendly. I will only rent from this location in the future, they have shown to be superior to all other rental places I have tried.

GORDON O. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD T. 
Clasificación:
5.0

This was a great experience; Yusif was terrificâ€"ask for him for sure! Easy pick-up and drop-off and friendly, professional service!

LISA M. 
Clasificación:
5.0

Great service and the rental was in great shape

VICTOR J. 
Clasificación:
5.0

Jesús and yusef were so great!

XIMENA B. 
Clasificación:
5.0

Great experience. Attendent whose name begins with Y was very friendly and helpful.

SANJAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

Clone Jesus (the employee at the business who assisted me). He is an excellent customer service representative.

DUANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA A. 
Clasificación:
5.0

When I picked up the truck and when I dropped it off I needed the help of two different employees and they were INCREDIBLE!! Their customer service exceeded my expectations.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sicong M. 
Clasificación:
5.0

Yusuf was extremely pleasant and helpful with the rental. I would rate this location 6/5 stars and would definitely rent from Valero San Mateo UHaul again!

Lauren B. 
Clasificación:
1.0

Require the clerks to point out any known damage to the rented vehicle before the renter accepts it. It is a bit shady to expect the customer to find absolutely every single tiny hairline scuff on the exterior of a large vehicle before they drive off.

WARD T. 
Clasificación:
5.0

Jesus was really great with me. I did not know the process of renting a uhaul. Jesus explained well and helped me through. Thank Jesus! You did an awesome job!

ANNA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANG L. 
Clasificación:
5.0

very friendly. checkout was fast. 10/10 would rent there again.

ROSS E. 
Clasificación:
5.0

Jesus was very professional and went out of his way to explain all the costs and smart ideas for me to save time.

Roy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lorraine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAHEEN M. 
Clasificación:
1.0

They refused to check in the van when I returned and give me a receipt showing the charges. Also I wanted to pay the balance in cash. One and half hours after returning the van I have no receipt verifying the miles and gas

MUNEERAH C. 
Clasificación:
5.0

Keep up the good work.

Veronica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan C. 
Clasificación:
5.0

Online approval too slow - had to start a chat to speed up. Roof was scraped the entire length and dented towards rear, yet the picture provided to inspect against was spotless. I thought I was being set up into accepting the picture and then held liable for the damages.

Roy S. 
Clasificación:
5.0

Yusif was amazing-super friendly and helpful throughout the process. ¡Gracias!

Matthew O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

In Gyum K. 
Clasificación:
5.0

Both picking up and dropping off were quick and easy. And the truck itself was terrific. An excellent experience!

Thomas C. 
Clasificación:
5.0

Personal amable

SETH A. 
Clasificación:
1.0

You need to make it up for me! When I pick the truck this morning I was arrested by the police for half hour at the u-haul gas stations with a hand cuff.The police stated that you call the police to arrest me because of a wrong email address. I made a With my name and phone he did not ask for my email address.This is embarrassing and you're ruining my reputation. You owe me an explanation. Call me 650-753-4708

JOHN T. 
Clasificación:
5.0

Really great people working at this gas station who also handle UHAUL rentals. Truck was also great but uses quite a bit of gas.

WERNER G. 
Clasificación:
3.0

El cliente no dejó un comentario.

tuckey chun F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory H. 
Clasificación:
5.0

Both of the agents, i.e. at check-out and check-in, were very professional.

PHILIP K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raldine H. 
Clasificación:
5.0

Super simple and very affordable. I will be using again without a doubt

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

Best rental experience. Most clean and organized store and customer service!

MELISA W. 
No se han enviado comentarios para esta ubicación.

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