Comentarios del cliente para Valero Route 15

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Valero Route 15

Grado total:

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james W. en

Grado:

none

Eric H. en

Grado:

picked the truck up with 3/8 tank of gas and they billed me because it was not full dropped it off.

Eric W. en

Grado:

The only reason I would consider this location again is the physical location being close to the house. The return date is wrong, I returned it around 7:30pm on Thursday, January 2nd. I would suggest having this location provide some form of written receipt for returns...

Colleen D. en

Grado:

The person doing the rentals look like he worked at the store, not a U-Haul employee. So it's not surprising he didn't know anything about the drop off location, which was important because the receipt I got from him had just a phone number to call when I was ready to drop off the U-Haul. later, I got a text from you guys, telling me to drop off the truck at a location that was over an hour out of my way from where my end location was! Good thing my husband thought to call in to ask if we could drop it off at a closer location in Strasburg, Virginia.!

NICK L. en

Grado:

El cliente no dejó un comentario.

Julia T. en

Grado:

Great equipment and good service.

Wendy B. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

craig P. en

Grado:

We rented here after a much closer moving company overbooked and left us with no truck. The mileage to/from the pickup/drop-off point was 3-4 times that of the mileage we actually used to move our stuff. This alone inflated the bill nearly 50%. There should be some allowance for this.

richard T. en

Grado:

Very good truck. Knowledgeable and friendly rental agent Pickup and drop off were a breeze. Lot is large to maneuver and park easily. Location is a gas/convenience store, too!

alfred L. en

Grado:

Dropped off before closing time according to website. Uhaul person already left for the day. Poor cell service at location, so I couldn’t use the online drop off. Gentleman working gas station told me just drop it and the uhaul guy will check next morning. I dropped off trailer in designated area and 2 weeks later received a phone call from uhaul looking for trailer. 2 weeks! First, why would it take 2 weeks if they thought they had A MISSING trailer? Secondly, we did drop the trailer off, so the uhaul guy at the gas station clearly never checked it in. So what does he even do at work all day?

lauren D. en

Grado:

El cliente no dejó un comentario.

Shannon B. en

Grado:

El cliente no dejó un comentario.

Dave D. en

Grado:

Fast checkout process. No issues or difficulties. Trailer was clean.

Jahvonne R. en

Grado:

First for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly first for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly. But that wasn’t the biggest part the trailer lights did not work and I was traveling 100 miles in the dark with no tail lights. I was pulled over two time luckily the officers were understanding.

Larry R. en

Grado:

El cliente no dejó un comentario.

Thad S. en

Grado:

El cliente no dejó un comentario.

Vikram S. en

Grado:

El cliente no dejó un comentario.

Rebecca E. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

joseph B. en

Grado:

Stop misleading customers on available inventory

Robert T. en

Grado:

Not much you can do with an old gas station.

Daniel L. en

Grado:

El cliente no dejó un comentario.

Gregory R. en

Grado:

El cliente no dejó un comentario.

ALFRED M. en

Grado:

good customer service .

Colleen G. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

Had a blowout and had my own spare and used it to get to the drop off. Drop off location had no way to remove my spare. The personal there were very rude and was told it was not their problem. I'll use a different rental company next time.

Mike R. en

Grado:

A little help unloading the trailer might have been nice.

Mark M. en

Grado:

El cliente no dejó un comentario.

christine R. en

Grado:

not recommend this drop off.

Deloris B. en

Grado:

I reserved the truck for the Herndon/Ox Rd super center store, which is 5 miles away. And had to drive all the way to a gas station Leesburg, which was over 30 miles away. The service was fine, the U-Haul attendant was pleasant it was the inconvenience that was the problem.

Robert M. en

Grado:

There is a convenient store at this site - seems they wanted to wait on everyone wanting to purchase cigarettes before me. Had to wait for someone that was able to check my hitch. This guy was friendly and knew what he was doing, but the total pick-up was about 45 minutes.

umer K. en

Grado:

Every one gave me false info. More stress, extra charges and a wasted my time. Not recommending to any one and not using services again.

james S. en

Grado:

Keep up the good work.

Nathan B. en

Grado:

Experience was great but the cost was much too high for me to want to use UHaul again

ALEX C. en

Grado:

El cliente no dejó un comentario.

Vern K. en

Grado:

El cliente no dejó un comentario.

Justin M. en

Grado:

El cliente no dejó un comentario.

Tae C. en

Grado:

Just keep up the one of best customer service ever! Thanks so much.

Yolonda W. en

Grado:

El cliente no dejó un comentario.

Kevin O. en

Grado:

the trailer drained my car battery overnight

en

Grado:

Every was very nice and proficient !!

Scott S. en

Grado:

I was given a discount to return to Leesburg, Va and not to my local UHaul. There are 3 Leesburg stores. I picked the one closest to my house. I received a text to bring it to 13232 James Monroe Hwy, LEESBURG, Va. instead. This store is not in or near Leesburg. It is in a town called Lucketts!! The rep at the store laughed and said everyone is upset when they are told it's Leesburg. I learned my lesson.

Brett B. en

Grado:

Disappointed that the wrong size truck wasn’t give to me and the 50 dollars was not credited back

Thomas L. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

Trailer was dirty. Wire for lights was broken. The person who did the paperwork just said go get your trailer it’s the only one out there. No help in hooking up. I had to go to a local trailer dealer and make a new wire in order to have lights that work. Cost to me $30.00

Richard S. en

Grado:

Rude and didn’t help me offload the trailer

JOHN M. en

Grado:

El cliente no dejó un comentario.

Ahmad K. en

Grado:

El cliente no dejó un comentario.

kristin G. en

Grado:

El cliente no dejó un comentario.

Joseph J. en

Grado:

I was given the paper for trailer, and was told I'm good to go hook-up. The sales representative did not come out to assist nor inspect the equipment before I left the property.

Timothy C. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Pamela M. en

Grado:

El cliente no dejó un comentario.

Gaston G. en

Grado:

El cliente no dejó un comentario.

conrad G. en

Grado:

El cliente no dejó un comentario.

Cody S. en

Grado:

El cliente no dejó un comentario.

DIANE C. en

Grado:

El cliente no dejó un comentario.

Zachary M. en

Grado:

El cliente no dejó un comentario.

SEAN B. en

Grado:

El cliente no dejó un comentario.

SEAN B. en

Grado:

Navin & Sam were professional and friendly.

Daniel M. en

Grado:

Everything went smoothly.

Lloyd R. en

Grado:

Our representative told us that we would be able to keep the van for 3 business days while relocating...

Susan B. en

Grado:

A breeze to drop off. Couldn't be happier.

Regina H. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

Very clean and courteous!!

Mark D. en

Grado:

El cliente no dejó un comentario.

Dennis G. en

Grado:

i love how easy the rental process is. however. the truck itself is dirty and the seats gave me itch all over my body. i'm not sure if its just because of too much dirt.. or bugs (i hope not).. i hope you sanitize the truck in and out each and every use.

Bill H. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER M. en

Grado:

Had to drive 20 minutes to the location from my destination. Would have liked additional options.

Abdoolhaye I. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

heidi A. en

Grado:

El cliente no dejó un comentario.

andy K. en

Grado:

First of all, this location is not really IN "Leesburg." it is neearly 14 miles north of Leesburg, above a village called Lucketts and only a couple miles from the Maryland/Virginia border. So, to be recommended to drop it off there added not "36" miles but more like 50 miles each way to my trip to return it...a major inconvenience. Any savings on my rental were negated by this added mileage, gas used, and time taken. Second, the clerks t this convenience store were not helpful at all. The one told me to park "by the truck," then - as I'm about to set the trailer down where he said, he trots out and says, "Oh, no, park over there by the other trailer." This was about 10 feet away, which made me have to re-attach the trailer to my truck and maneuver all over again...taking more time. Third, your computer system at the national call center I spoke with on Thursday indicated that there was someone waiting for this particular trailer which made it urgent for me to get there. When I got there, there was nobody waiting for the trailer and the clerks were in no real hurry to help, as they were the only two there running their convenience store. Fourth, in taking the trailer all that way, I passed at least three (3) other U-Haul places. All in all, any "favor" I was asked to do for a $23 savings on my rental was completely negated and wasted by this poor experience returning the trailer.

PHILIP T. en

Grado:

Agent does not know UHaul system. Overcharged for mileage, rental for 28 days multiple months, charged different rates for different 28 day rentals. Mileage in UHaul system not accurate upon return (UHaul system showing over 1400 miles higher than actual mileage). Agent unable to resolve discrepancy.

Gabrielle S. en

Grado:

Change the address of this location to where it really is which is Lucketts VA and not Leesburg VA!

Mike D. en

Grado:

There were locations closer to my house where I was unloading my truck. Wondering why I had to travel to this location which was very far

William F. en

Grado:

None

Dale N. en

Grado:

El cliente no dejó un comentario.

PAUL N. en

Grado:

Great service! Thanks!

james E. en

Grado:

El cliente no dejó un comentario.

JOSEPH H. en

Grado:

The uHaul site didn't show any available trailers but there were 2 available. Website needs improvement.

THOMAS S. en

Grado:

The place was gross. Everything was sticky, bugs on the counter and floors and I couldn't understand the cashiers accent all too well. The trailer was okay but did have some preexisting damage to it.

James K. en

Grado:

A little more assistance in attaching and detaching the trailer from my vehicle as I am 64 and cannot lift the tongue that high due to the weight.

Terrance M. en

Grado:

Truck was not cleaned out. Large amount of ants inside truck.

ajith J. en

Grado:

El cliente no dejó un comentario.

Debbie S. en

Grado:

This is my second time renting uhaul but the first at this location. It was definitely worth the drive. I will rent again and this will be my preferred location.

Linda S. en

Grado:

The location is not attractive or appealing. It looks old and junky. Also, I was not informed of the extra taxes when signing the contract: rental tax and credit card tax.

Taylor F. en

Grado:

El cliente no dejó un comentario.

Angela B. en

Grado:

There was an ants nest in the truck so we had to deal with that before we even started.

mark C. en

Grado:

Perfect experience from start to finish! Thank you very much!

julie M. en

Grado:

El cliente no dejó un comentario.

thomas D. en

Grado:

El cliente no dejó un comentario.

CHAROLETTE S. en

Grado:

El cliente no dejó un comentario.

Bryan N. en

Grado:

El cliente no dejó un comentario.

Raymond E. en

Grado:

Did not open till 9am for pickup even thought website said 7am

Chris C. en

Grado:

You could tell this place did not care that I was a customer. The trailer we rented was in poor condition and it wasn't until I left that we recognized the tires were completely bald. This caused a blow out on our trip and a very unsafe condition for my family. This could have all been prevented with scheduled maintenance. He wanted me to sign the condition statement before we even looked at the trailer.

Darryl D. en

Grado:

Experience couldn't have been better. Your attendant at the Valero station was great.

Mark N. en

Grado:

assist in attaching the trailer.

Mark D. en

Grado:

first off the location we requested to get the truck did not have one, so they changed it to Leesburg which is would have been close but instead it was actually in the town of luckets which is 40mins away and once we got there he said we had to drop the truck off that night even with are arrangement for 24hr of use, then they didn't have the 2 furniture dollies we requested they only had one but I was charged for 2. I was in such need to use the truck that I just dealt with these terms and as business owner myself I would operate in such a way