Customer Reviews for Valero Auto Service
(U-Haul Neighborhood Dealer)

282 reviews

11114 N Eldridge Pkwy   Houston, TX 77065

(281) 970-2207

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 970-2207

11114 N Eldridge Pkwy
Houston, TX 77065

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
2.0

The truck was in poor condition. The brakes were bad. Whole front end shook when you hit the brakes. Very dangerous.

ERIKA T. 
Rating:
4.0

Customer did not leave a comment.

JEAN H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

WENDY A. 
Rating:
3.0

Mow and clean up driveway and parking lot

Glen T. 
Rating:
5.0

Customer did not leave a comment.

EGAN S. 
Rating:
5.0

Customer did not leave a comment.

Rochelle S. 
Rating:
5.0

The guy (William) was very nice and kind. He helped me parking the trailer and he was very happy assisting. I m so glad that I use uhaul. Thanks

Walter H. 
Rating:
5.0

Friendly, professional staff would recommend

CARLOS M. 
Rating:
4.0

The trucks were parked on grass. The grasses were tall and I was worried about a snake or another dangerous animal that would be hidden in the grass.

Serhat O. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
2.0

I called customer service and they couldn't help me with me issue. Then when I called them a second time the purposely put me on hold.

JAMAIAH S. 
Rating:
5.0

Customer did not leave a comment.

CARMELL S. 
Rating:
4.0

Location was great overall! There is some tall grass surrounding the parking lot- would have been nicer if it was cut short so that I could have taken better pictures of the U-Haul. The location was closed, but an employee had stopped by briefly to pick up some personal items it looked like. He advised me to drop the keys off in the box out front and was very kind/helpful.

Ravi L. 
Rating:
5.0

Customer did not leave a comment.

ERYN M. 
Rating:
5.0

Customer did not leave a comment.

FREDINE D. 
Rating:
5.0

Customer did not leave a comment.

edgar V. 
Rating:
5.0

The guy that helped me on eldridge was great but I went to the one on 9411 Farm to Market 1960 Rd W, Houston, TX 77070 and there was a girl that lied to me and was also just complaining about being tired so I'm guessing she didnt want to work and thats why she didnt help me. I was there on 6/3/2021 around 11:00am if she doesnt want to work thats great but she needs to get another job because I was on an emergency but she refuse to help me.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Trailer was dropped off after hours when the facility was closed. Drop off site was convenient and easy to drop off and unhitch.

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
3.0

Customer did not leave a comment.

Kristina K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Uhaul booked the appointment for 7am which is why I chose this location, however the business didn't open until 7:30. I needed to get on the road ASAP because of a winter storm. Not Valero Automotives fault as the owner was very quick and helpful.

Randall A. 
Rating:
5.0

Fast and did a great job.

Timothy W. 
Rating:
5.0

Please make sure bugs are cleaned off the windshield. It was a mess of dried bugs we had to clean off to see properly, but inside was very clean.

Lisa W. 
Rating:
5.0

everything was good and smooth

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
2.0

There was no one there and it looked like an abandoned business.

ALICIA J. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

No improvement needed

CHRISTOPHER R. 
Rating:
1.0

Customer did not leave a comment.

Kabrina B. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
3.0

Customer did not leave a comment.

Carmen C. 
Rating:
3.0

To expensive

kara M. 
Rating:
3.0

Customer did not leave a comment.

Ignacio R. 
Rating:
2.0

Staff extremely rude . Constantly cutting lockes of even if you told them.you would be in . Poor customer value and service .

STEVEN B. 
Rating:
3.0

Returning the truck/equipment was not clear at the time of rental pickup. They charge $20 if the return process is not completed corrected. I feel that this is a way to extract money from the customer. The instructions were to just drop the keys in the drop box and return the gas at the position it was on.

CACYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

ANITA B. 
Rating:
4.0

Customer did not leave a comment.

Deborah C. 
Rating:
2.0

Truck was not at required gas level when received was on empty, no urgency to help. Customer, truck was dirty inside haul

felicia W. 
Rating:
3.0

N/A

Eboney L. 
Rating:
3.0

Clean inside of truck

Noel M. 
Rating:
5.0

Great service, very friendly people! If I ever need to rent a trailer again I will be back! Thanks!

Jason V. 
Rating:
2.0

The straps were tied in a knot when I got there like a dummy I didn't untie and inspect them when I got home about 45 minutes away the straps to tie down the car were absolutely not useable. I left without working lights and was told to go up the road to the next uhaul place they didn't want to help because they didn't rent it so they sent me yet another 5 miles in the wrong direction to a third place that manager did diagnose the issue. Long story short I am two hours into the lights then by the time I make it home to load the utv I find the straps unusable. I call and no answer or machine just rings they are closed and I am about to cross the country on a 1800 mile trip. I was pissed horrible experience. I had my own straps that I used but I knew that I might have issues in NY when I dropped off the auto hauler. The highlight of the entire trip was the dealer in NY. Super suds attendant listened to my saga looked at my pictures of the straps and pictures of how I had my utv tied down he apologized for the condition of the rental when I got it and said he would have them repaired. I will save my pictures if your interested but you got my money so I doubt that I will hear from anyone.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Tiwana G. 
Rating:
4.0

Na

Lowell S. 
Rating:
5.0

Customer did not leave a comment.

NAYELI R. 
Rating:
5.0

10/10 will rent again! Super easy fast service.

Alan S. 
Rating:
4.0

Notify customer of the 24hr return procedures at the beginning of rental. My email with instructions for return was not yet received at the time of return. No other issues. This is my 3rd auto transport rental from U-haul. I've been pleased with service and overall experience.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
3.0

They said the hauler would accommodate the vehicle tires I was hauling. I show pictures and gave size. The straps didn't come close to fitting. Was a long and stressful day. The rental place guys were nice and I would use them again. The equipment didn't fit my job and made for an unsafe haul.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

No one was there. The ease to drop off was great even though it was closed. The customer service rep for Uhaul that I spoke with was great in walking me through dropping the trailer off.

Charles C. 
Rating:
2.0

Have items in stock.

Nadia S. 
Rating:
5.0

Customer did not leave a comment.

Alex E. 
Rating:
2.0

This team did not check mileage, gas levels or check to see if the rented pads were accounted for to close out transaction with me onsite. Took the keys and just said "thanks". Took close to 24 hours to close out the rental in computer system. I was concerned enough I contacted UHaul 1-800 number to ask this location for a receipt on my behalf. I have since received this receipt and fortunately mileage and gas levels etc. matched my data.

Franklin T. 
Rating:
3.0

Customer did not leave a comment.

Cliff W. 
Rating:
5.0

Customer did not leave a comment.

kristen D. 
Rating:
5.0

Only issue we had was with the uhaul website

kevin D. 
Rating:
4.0

Had to go another location to pickup a truck which put me behind schedule big time. Lost about two hours that effected my return time to houston to take care of other business making me late. Customer at second location was fine

derrick S. 
Rating:
4.0

I had a blowout on the freeway thanks to customer service for sending road side assistance quickly

Tareq S. 
Rating:
4.0

Customer did not leave a comment.

Fardin A. 
Rating:
5.0

None

Bradley W. 
Rating:
3.0

...

greg G. 
Rating:
3.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
4.0

Customer did not leave a comment.

Tim D. 
Rating:
2.0

Customer did not leave a comment.

Alexys K. 
Rating:
3.0

The 5'x8' covered trailer was clean and in good traveling condition although it was very old and even had a hole in the interior aluminum decking; another (apparent) hole had already been patched. A heavy, pointed abject could have slipped through that hole and caused an accident. Caution should be taken before re-renting this particular trailer.

ROBERT A. 
Rating:
2.0

Customer did not leave a comment.

Rickie B. 
Rating:
4.0

Customer did not leave a comment.

cheryl P. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Friendly, accommodating and great customer service.

Jose D. 
Rating:
5.0

People were promp and friendly.

Kenneth G. 
Rating:
5.0

I have no issues with location or personnel, but I have issues with your system. You have cost me so much money and time. First the truck to be picked up was far out from where we scheduled to pick up. This cost me miles, time paid to people waiting to help load and not finishing on time and not having time to go back for second load. The idea is to schedule at one location and pick the truck there not to drive all over town to pick it up. I am very angry and upset. I dont have a job and I had a gift card to pay which it was not enough thanks to your system to make more money.

lorena S. 
Rating:
3.0

The inside of the truck was NOT clean. There were ashes and marijuana seeds along with cigarette butts in the truck. Trash was on the floor and between the seats. The truck also had a terrible smell.

Rating:
4.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

It was a great experience I was also pleased that I could drop off the equipment at night made life very easy for me

rodney S. 
Rating:
2.0

Communicate the new policy on two forms of picture id and phone # prior to the reservation day. Why is Uhaul requesting for customers to leave their secondary form of ID like a US passport with the rental site until the equipment is returned? There is a lot of things wrong with this request in terms of protecting my confidentiality. What the plan of action if this document is lost or damaged? How is it kept secure at the location? Does Uhaul require a background check to submitted on every subcontractor employees that leases equipment? Not sure why I share my thoughts or comments because nothing ever happens. Brilliant idea UHaul executives.

Quincy S. 
Rating:
1.0

He lied! He knew, when he finally got his - - - to work Monday morning that that truck was parked in his lot!

Ann H. 
Rating:
4.0

Customer did not leave a comment.

Gail W. 
Rating:
1.0

Reserved a trailer 2 weeks in advance. Called day before to confirm. Asked what time they opened. They said 7A. I arrived around mid morning and they said they had already given the trailer to someone else. There were two others on the lot , but they wouldn't give me either one. Said they were reserved. I asked what about mine that was reserved. They said very curtly, "You should have come earlier." Their whole attitude and concept of guest relations was terrible. Nathaniel said, I'm not the one who made the reservation and there's nothing I can do." Will never go back .

Larry J. 
Rating:
3.0

Claimed half the tank would be full when I received it, was around a third. Claimed I didn't have a reservation. Thankfully no one else had come to rent in the meantime. Truck smelled terrible. Overall would be tough to recommend this location to another person and won't be using it again.

AMAAR B. 
Rating:
4.0

Customer did not leave a comment.

Dominique J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Clarification at time of rental regarding return of equipment checkin an not just extra charge customer with card on file

Elroyvin S. 
Rating:
4.0

Have a variety of supplies on hand. Had to go to autozone for correct light hookup.

Meya E. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
4.0

Customer did not leave a comment.

NICOLE W. 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
No reviews have been submitted for this location.

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