El cliente no dejó un comentario.JAMES C.
Customer Reviews for Valentine Motors Company
(Distribuidor de U-Haul del vecindario)
Forestville, MD 20747
Services at this Location:
- Lun.- vie.: 10 a. m. - 6:30 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 5/10/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.INDIA J.
Everything was great! Friendly staff.Harriet B.
Every thing was greatTAMEKA P.
They charged me $26 for gas because I didn't return the truck at 3/8 tank. I have never heard of 3/8 tank of gas. I am familiar with 1/4, 1/2, 3/4 and full. I return the truck at 1/4 tank. I only drove the truck to Upper Marlboro and back to the U-Haul place.JOSEPH J.
El cliente no dejó un comentario.ANNAGALE W.
El cliente no dejó un comentario.TIERRA M.
Online showed an earlier pickup time than the location itself (9:30 vs 10) Having checked in online, it was a bit confusing how to verify the truck's condition, since the link sent didnt work. I told Alex and he said my pics would suffice. Same with return. Both Alex and Maggie were friendly and Maggie was very knowledgeable and assuring as well.Lloyd W.
El cliente no dejó un comentario.DE JEAN S.
El cliente no dejó un comentario.TAMIKA J.
Valentine Motors company was fine. However, the uhaul in Marlow Heights area was awful. I'll probably never rent from uhaul again. My pick appointment time was 9:00 am. At 8:55 I got a notification that my location and time had changed as I was in line. It was moving day for me and it threw everything off schedule due to I am assuming over booking. 3 years again I used uhaul and also had a horrible experience and tried to give it another chance. Never again.ASHLYN H.
I had issue returning my truck and I couldn't get through to the 1800 number. This was on Sat. The woman who returned the truck never looked at the note that was in the system. This is rediculous.reginald A.
El cliente no dejó un comentario.karen B.
Prices Changed multiple times after being charged to my account, I will not use uhaul ever again.ANDREA H.
El cliente no dejó un comentario.CHAVEE W.
El cliente no dejó un comentario.RANELKAMIRI-VIOL M.
My reservation was changed without telling me. I chose the original pickup location because it was a short walk from my apartment. This was important since I did not have a vehicle. Also, the wipers did not work well. The one had no blade to clean the glass. The window seal was pulling away from the windshield. During rain, the driver would get wet from drips going around the seal.eric E.
Overall everything was a great first time experience! Great friendly staffHelen S.
El cliente no dejó un comentario.DARNELL H.
The lady didn't explain to me what i needed to do when returning the truck it was my first time renting a U-haul so I got charge for thing I was not told about at the time of rental. I was very displease with the service. she never told me about the gas and when I ask her did she know or have an idea of were the gas gage was when I rented the truck she had no clue .so I was charge a $100.00 dollars more. I would like to talk to corp. about this matter.Lanise J.
I booked a 9am pickup on May 2 at 1501 S Capitol St SW, Washington, DC 20003 (walking distance from my home). On May 1, I got an automated email from Uhaul indicating that my pickup location was 5545 Marlboro Pike, Forestville, MD 20747 instead, with no explanation of why it was changed or even that it was changed at all. Luckily I noticed, or I would have gone to the wrong location. I arrived at 5545 Marlboro Pike at 9am on May 2nd but it was closed and all the trucks were locked behind a barbwire fence so I couldn't even do a mobile pick up. The location was not answering their phone and it took me 45 minutes to get someone on the phone at Uhaul. The business owner finally arrived at 10am (when they open) and I was able to get the truck but I had wasted a hour sitting on the side of a busy road. The owner told me Uhaul did not notify them about the pickup until midnight the night before. She was helpful and did the best she could to quickly check me in, but this was pretty sloppy from Uhaul.Frank T.
This location should have adjusted my reservation because I informed them that I only needed the Uhaul for one day. They still charged me for two days.Rodney E.
El cliente no dejó un comentario.Julie L.
Top notch from start to finishLawrence L.
I am waiting on my $70 refundJasper H.
The truck sounded horrible. The transmission slipped and the take off was sluggish. The inside was relatively clean, but the condition of the truck for the distance I was traveling was concerning. The reservation and admin process was long and required too much technology on the part of the customer. I absolutely detested the requirement for me to use my cell phone to upload my drivers license to a webpage. I am not clear about the security of my PII with this process. Probably not within the control of Valentine Motors. The person who helped me was very apologetic and stayed very calm thought my complaining. So kudos to her.joyce W.