Customer Reviews for VWSS Rome LLC
(U-Haul Neighborhood Dealer)

437 reviews

466 Hilliard Rome Rd   Columbus, OH 43228

(614) 870-7716

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–5 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 5/27/2024: 9:30 am - 2:00 pm
  • 6/19/2024: 9:30 am - 2:00 pm
  • 7/4/2024: 9:30 am - 2:00 pm
  • 9/2/2024: 9:30 am - 2:00 pm
  • 11/27/2024: 9:30 am - 2:00 pm
  • 11/28/2024: Closed
  • 12/24/2024: 9:30 am - 2:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 9:30 am - 2:00 pm
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(614) 870-7716

466 Hilliard Rome Rd
Columbus, OH 43228

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–5 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 5/27/2024: 9:30 am - 2:00 pm
  • 6/19/2024: 9:30 am - 2:00 pm
  • 7/4/2024: 9:30 am - 2:00 pm
  • 9/2/2024: 9:30 am - 2:00 pm
  • 11/27/2024: 9:30 am - 2:00 pm
  • 11/28/2024: Closed
  • 12/24/2024: 9:30 am - 2:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 9:30 am - 2:00 pm
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Perfect experience staff was very friendly

Joshua Johnson 
Rating:
5.0

Customer did not leave a comment.

Keith Runyon 
Rating:
1.0

Truck was very loud, barely got up to speed, but the lady working in the office was very pleasant and nice!

DeShawn Javey 
Rating:
1.0

Customer did not leave a comment.

Nadir Mammeri 
Rating:
5.0

Customer did not leave a comment.

Ahmed Mire 
Rating:
5.0

Darlene and the team are wonderful to work with. I definitely recommend this U-Haul location.

david coho 
Rating:
4.0

Customer did not leave a comment.

antionne beasley 
Rating:
4.0

Customer did not leave a comment.

William Brooks 
Rating:
5.0

Darlene was the best part of this rental. No need for improvement, she was was fabulous! Give that woman a raise and an appearance fee for her comedic genius!

Chris Hopkins 
Rating:
3.0

Customer did not leave a comment.

Julius Kariaa 
Rating:
5.0

Customer did not leave a comment.

JAMES BOGGS 
Rating:
5.0

Customer did not leave a comment.

ray rayburn 
Rating:
5.0

Customer did not leave a comment.

michael bable 
Rating:
5.0

Customer did not leave a comment.

Kristy Curnutte 
Rating:
5.0

Excellent

damaris perez 
Rating:
5.0

Customer service was great! They really helped us out when we needed it most

Danny Miller 
Rating:
5.0

Customer did not leave a comment.

Hannah Festog 
Rating:
5.0

Customer did not leave a comment.

Ryan Houston 
Rating:
4.0

Customer did not leave a comment.

ginia richardson 
Rating:
5.0

Customer did not leave a comment.

Daniel Boyle 
Rating:
4.0

Customer did not leave a comment.

Kim Kile 
Rating:
5.0

The people there was very nice and helpful thank you for your time

Tammy Woodworth 
Rating:
5.0

Outstanding customer service and assistance hooking up Trailer.

William Palmatary 
Rating:
5.0

I drove 22 miles and put 5 gal fuel to click all the way to full. I don’t think was full tank when I got it, even tho the dashboard was showing full. Regardless, thank you for the quick rental. Overall great and easy experience

Stephan Vilarov 
Rating:
5.0

Customer did not leave a comment.

Thomas Sandman 
Rating:
5.0

Used after hour dropoff, customer service over phone extremely helpful. Will be using again this week.

Gary Burkart 
Rating:
5.0

Everything was great. No problems. The lady in the office was very nice and helpful. Experience was good from beginning to end.

Martha Linnabary 
Rating:
5.0

Van seemed on its last legs like it would stall any moment needs repair

Diana Brown 
Rating:
5.0

Customer did not leave a comment.

Bret Groves 
Rating:
5.0

Clerk was fast and friendly, wish I would have got his name.

James Pucci 
Rating:
5.0

Customer did not leave a comment.

Mark Bloomingdale 
Rating:
3.0

The location overcharged for the equipment and then tried to charge my card again for a second time.

Natasha Yeager 
Rating:
1.0

Bad They charged me for 13 miles $122. Abusers and scammers, I didn't last an hour with the truck

Carmen R Dedemadis 
Rating:
5.0

Everyone was pleasant and helpful!

teresa clevland 
Rating:
3.0

When I got there at 7am to pick up my truck the key wasn’t in the lock box. I had to pay movers 1.5 hours to do nothing while I waited until 9:30 to pick up the truck when they opened. That was almost $200 wasted. I will be calling and requesting compensation.

Jennifer Mikula 
Rating:
4.0

Customer did not leave a comment.

Melissa Lapp 
Rating:
5.0

Customer did not leave a comment.

Pablo Casique 
Rating:
5.0

Customer did not leave a comment.

johny cetoute 
Rating:
3.0

Customer did not leave a comment.

cynthia vallido 
Rating:
4.0

Customer did not leave a comment.

Mark Mohler 
Rating:
5.0

NA

AQUIALA MURRAY 
Rating:
5.0

Customer did not leave a comment.

daniel burns 
Rating:
5.0

Customer did not leave a comment.

Lora Cotton 
Rating:
5.0

Customer did not leave a comment.

Lora Cotton 
Rating:
4.0

Customer did not leave a comment.

Greta See 
Rating:
3.0

To be honest the mileage rates are a bit expensive when you have to put in gas on top of it.

Tennille Kenny 
Rating:
5.0

U-haul Rep was awesome!!

JOEY SPENCER 
Rating:
5.0

Vehicle was dirty and the window crank on the drivers side was broken. The check engine light was also on. All of these were minor problems, but the vehicle probably should have been out of service until the problems were dealt with.

Alan Kunz 
Rating:
5.0

Customer did not leave a comment.

Mark Hafter 
Rating:
5.0

Great job all around, very helpful and personable, most of all caring.

clarence shelton 
Rating:
5.0

Excelente!

Leccia Martínez 
Rating:
3.0

Truck had check engine light on Drove less than 2 miles to home Had flat tire Delayed travel

cynthia spicer 
Rating:
4.0

Light switch broken for box 10', I put $ 7.50 cents for 9 miles?Fuel??

Randall Scalf 
Rating:
2.0

I drove a total of ten miles 131218 to 131228 on the odometer. The gas gauge didn't move. They charged me for two gallons if fuel. I used less than a quarter of that fuel. Shady business practice.

David Bartholomew 
Rating:
5.0

Everything is great

rafik yaya 
Rating:
5.0

Customer did not leave a comment.

STEVE MEEK 
Rating:
5.0

Representative was wonderful! Super kind man and very thorough with the process. He was very understanding and helpful.

paola olguin 
Rating:
5.0

Customer did not leave a comment.

Eugene Zarate 
Rating:
5.0

Uhaul app isn't work at all, luck that day the store open, otherwise will be a mess up day!

Wayne Lee 
Rating:
5.0

Customer did not leave a comment.

Carol Poehler 
Rating:
5.0

Customer did not leave a comment.

Adam Moffett 
Rating:
5.0

Customer did not leave a comment.

stephen Hucek 
Rating:
1.0

Bad service - was not able to get dolly after reserving unit more than 30 days in advance, rude staff, closed early after giving attitude about asking to use vehicle hour longer

Polly Sohn 
Rating:
3.0

Customer did not leave a comment.

Stephanie Isgro 
Rating:
5.0

Darlene is really really nice.

marianne nash 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Alexander 
Rating:
5.0

Francis & the ladies at this location are SUPERB! They took care of everything for us and made our renting a truck a smooth and great experience. We also love Uhaul’s’s moving helpers service but we did not need it this go round but it’s nice to know that service is there when you need it! Thanks Uhaul!!

denise walls allen 
Rating:
5.0

Front desk representative was very polite. Thanks for the smooth experience.

Benjamin Romaker 
Rating:
5.0

Customer did not leave a comment.

Alhelo Derrar 
Rating:
5.0

Francis and the other ladies were very friendly and very helpful in accommodating me and my family in reserving our truck. I will definitely use them again and recommend them to others. They were great!!!

denise walls allen 
Rating:
5.0

The gentleman that helped me this time and last time was excellent. I was so grateful to be able to rent this truck to get a quick delivery done. Thank you. Very kind and considerate and professional people .

Rebecca Doss 
Rating:
4.0

The staff was very friendly and helped make getting my rental very easy. Kudos!!

Eugene Manns Jr 
Rating:
5.0

Staff is always welcoming and the area inside is always clean.

Clifford Edgington 
Rating:
5.0

Customer did not leave a comment.

Kendra Hawkins 
Rating:
1.0

Customer did not leave a comment.

Rachelle Smith 
Rating:
5.0

Customer did not leave a comment.

Austin Capell 
Rating:
5.0

Lady at the counter was so nice and friendly and knowing her task. She finished her task in just a few minutes.

vishal panchal 
Rating:
5.0

would rent from here again.

THOMAS LADU 
Rating:
5.0

Customer did not leave a comment.

James Desenberg 
Rating:
1.0

Worst experience ever in my life

Rajat Chhabra 
Rating:
5.0

Customer did not leave a comment.

Stephen Dorfman 
Rating:
5.0

Very good service

mahrez zouaoui 
Rating:
5.0

Customer did not leave a comment.

Paula Kane 
Rating:
5.0

Darlene, I believe that was her name, was wonderful. Everything went off without a hitch. Thank you.

Michael Norman 
Rating:
3.0

Customer did not leave a comment.

Javon Johnson 
Rating:
5.0

Customer did not leave a comment.

Danielle Shuster 
Rating:
5.0

No hassle whatsoever. Easy to drop off and was welcomed from the moment I entered the lot.

Jeffrey Barbieri 
Rating:
4.0

Make sure to look inside the truck to verify that all the things you requested are there. We ordered a dolly and it was not in there but I submitted that it was all set before opening the back of the truck

Samantha Lemmerman 
Rating:
5.0

Online check-in was not very convenient and took a while for online "approval". Fortunately, the staff inside was very prompt and helpful, allowing us to complete the transaction in person.

John Eschenbrenner 
Rating:
3.0

Customer did not leave a comment.

Kiana Reames 
Rating:
4.0

Pick up was easy but the drop off was a lot to have to deal with in the dark. Lots of pictures

Dean Melchiorre 
Rating:
3.0

When I called the one 800 number to schedule a truck, they scheduled at the wrong location. When I went to pick the truck up it was very confusing and took 45 minutes in order to get the truck… Unacceptable. The key box I had to stand on my tippy toes in order to see the numbers for the combination… unacceptable. I contacted customer service to tell of them of my bad situation and they transferred me to somewhere else that said I need to be transferred back to customer service. Unacceptable. I was requesting compensation for my loss of time due to the confusion and getting the truck.

BOYD BOWLING 
Rating:
5.0

They were closed at 2:30 for lunch so I had to do everything on the app which was very time consuming with taking all the pictures and uploading everything. Took over a half hour with the app

Christopher Martin 
Rating:
5.0

Customer did not leave a comment.

Nicholas Elliott 
Rating:
3.0

Customer did not leave a comment.

Christian Stevenson 
Rating:
3.0

Customer did not leave a comment.

Louis ONeill 
Rating:
5.0

Customer did not leave a comment.

Timothy Dignan 
Rating:
4.0

I ordered 2 dolly's, which were not included. When I turned in the truck, the agent advised that they do not provide those at this location. He did remove those charges, however.

Tracy Akanni 
Rating:
5.0

Fast and friendly customer service. Van was clean and seemed to run perfectly. It met my moving needs. I would use this location again.

Jan Jones 
Rating:
5.0

the gentleman was very friendly and helpful

charles lagarce 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top