I reserved the 15' truck at the Stone Mountain location near my home three weeks in advance. this change of location, I agreed to thinking the quality of service would be better. NOT TRUE! this is gas station with one attendant and no other UHaul services. I feel you used the custormer to pick up a truck that served your convenience.
Doris C
Customer Reviews for VP Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back of the truck was filthy. Black soot was all over the walls and floor. It got all over my furniture. I was only offered a $25 discount for my stuff that was damaged. I don't think I'll ever rent from u haul again. If I do...it won't be this location for sure
LINIA WThey did not close out out my account. I was notified 5 days later stating I did not return the truck. The truck was returned on the date and before the time it was expected to be returned. As well as I they did not correctly read the gas tank before giving it to my stating that it way more gas then what I did. And charged my additional 26 for gas when I only went 42 miles. And I put gas in before returning. I would not recommend this location.
Chandra MKeep up the good work
CAREY B