Comentarios del cliente para Utopia Beer & Wine

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Utopia Beer & Wine

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Marc G. en

Grado:

1. Complaint about the Uhaul app -- I've used Uhaul previously to rent moving vans and was happy with the experience. This was the first time I had to use the app for off-hour pick up. I will never do that again. I was not made unaware of all the pre-pick steps required. I was asked for two alternate contacts (tried one and was asked for another), form of payment, billing address, picture of myself and pictures of my driver's license. All of these things could have been done in advance. In addition I had to wait for approval of my pickup. I'm not sure if the app lost connectivity but it took 5 minutes to finally get approval from the chat person. Instead of taking my van at the pickup time, these various steps added almost 30 minutes to my pickup and departure time. I was behind to meet my moving team right from the beginning. 2. Complaint about this facility -- the key box is in the rear of the building. The building is surrounded by fence. I had to walk a long way around the neighboring bank to the back of the building to get the key, and then back to the front again. The cold morning made for a frustrating and unpleasant walk searching for the lock box. I think the lock box should be in a much more accessible location.

Brandon B. en

Grado:

I arrived at my scheduled pick up time, and discovered my reservation had been relocated to another location because rental vehicles had not been returned in a timely manner. We were highly inconvenienced because we were on a moving schedule. We drove to the next location which was 22 minutes and 6 miles away. Our entire schedule set us back because of this issue. We called Utopia Beer and Wine back because the distance was too far in relation to our plans. We were told the rental vehicle had been returned. We drove back to the original rental location and rented the van. This is very poor customer service. U-haul guaranteed my reservation at pick up time, not an hour later. Please contact me to let me know why this is acceptable to customers who have used your company for years.

Jeffrey P. en

Grado:

I picked up before the store opened at 10. The automated system was terrible, and I spent 40 minutes out in the cold next to the van before the processing completed. I should have waited for the store to open.

Terri D. en

Grado:

The truck was muddy inside. However, the process to rent was easy and served its purpose

Kevin H. en

Grado:

The employee constantly asked me the same questions that i answered on the reservation. When i returned the vehicle i was left in the rain as the back door camera did not work. Worst experience i have had with Uhaul!

YALEW F. en

Grado:

"Excellent courtesy"

Melinda R. en

Grado:

The service rep at the store was great.

Eileen H. en

Grado:

VERY accommodating, helping with a time crunch pick up!

Barry M. en

Grado:

Great customer service!

Anthony R. en

Grado:

El cliente no dejó un comentario.

vincent H. en

Grado:

I respectfully suggest that vehicles should be on location so that customers wont have to be waiting for too long

Tracey M. en

Grado:

Van was dirty smelled of barn animals. I used 2 cans of Lyseol and clean and still. Gravel all in the back had to clean out before I could move. Windows dirty inside and out.

Donald Ray A. en

Grado:

El cliente no dejó un comentario.

Antonios K. en

Grado:

Helpful staff. My 10 foot truck was great.

abayomi A. en

Grado:

very courteous service

Alex P. en

Grado:

Very nice customer's service. Very pleased with experience. Will come to that location again when I need.

Mildred M. en

Grado:

El cliente no dejó un comentario.

toni W. en

Grado:

The customer service was great. However, the van was dirty and it smelled bad.

memunatu K. en

Grado:

Very professional

Genevieve H. en

Grado:

El cliente no dejó un comentario.

Donna H. en

Grado:

The folks who work at this location are super nice and helpful. My only suggestion is that they are out vehicles that smell strongly of cigarette smoke. The truck was definitely clean inside, but the smell was very strong for someone who is a non-smoker.

SARENA S. en

Grado:

El cliente no dejó un comentario.

Tilahun D. en

Grado:

we got best service on this loction.

Gregory R. en

Grado:

El cliente no dejó un comentario.

Randy S. en

Grado:

I could not have gotten better service. Highly recommended.

Paulo O. en

Grado:

he is a good attentive salesman responsible

jerry Q. en

Grado:

The staff ( Rechelle) was very professional and friendly. I’ll recommend this place because of her excellent work ethics

Katie M. en

Grado:

I love these people -always friendly, always helpful and super fast check in and out!! NO lines ever!

ralph D. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Cynthia M. en

Grado:

El cliente no dejó un comentario.

MICHAEL K. en

Grado:

El cliente no dejó un comentario.

Lawrence B. en

Grado:

The people there are very helpful, but the location of the trucks out back is a little difficult to get to. My personal experience with the UHaul app was agonizingly slow.