Customer Reviews for Ute Pass Rental Inc
(Distribuidor de U-Haul del vecindario)

875 comentarios

8785 W US Hwy 24   Cascade, CO 80809
(Hwy 24 In Crystola)

(719) 687-7824

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(719) 687-7824

8785 W US Hwy 24
Cascade, CO 80809
(Hwy 24 In Crystola)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Ninguno

Lash S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis S. 
Clasificación:
1.0

Let the customer know your going to charge them for late fees and extra .

Sara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell W. 
Clasificación:
3.0

Hard to find. Needs better signage.

rachel G. 
Clasificación:
3.0

I had reserved, with confirmation, a 26' truck fairly close to my move location. The following day, I was notified that truck was not available, and the only option was a 15' truck 20 miles away. This resulted in having to drive much farther (more cost in mileage), and make multiple trips due to the smaller load capacity, as well as having to extend the moving help we had reserved. This resulted in a more than $200 increase over the original reservation between increased mileage and extended time for the movers. Staff at the location were helpful, but the fact that my reservation of a larger truck was canceled caused massive disruption in our plans.

Jonathan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKOLAS R. 
Clasificación:
1.0

The truck was in need of repair. The alignment was horrible. The truck shook and wobbled, the brakes were bad. Sounded like the transmission was going to go out any minute. I believe I was overcharged. I was told if I called, which I did , that i would not be charged. A $19.95 truck costs $146. Rip off.

BRENDA C B. 
Clasificación:
5.0

The representative answered my questions and tested my break and turn signal hookup for me.

KEITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
5.0

Excellent customer service from Sebastián! This was literally the most hassle free, easy, convenient u-haul experience I have EVER had! ¡Gracias!

FAITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
4.0

Nothing. The staff was very helpful.

BRAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Be more on board when someone is on your lot

CLAYTON C. 
Clasificación:
5.0

Poor value. Hope to never need again.

DANIEL A. 
Clasificación:
5.0

Very friendly!!

MELANIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY J. 
Clasificación:
5.0

All was great, from my local dealer answering the phone, personable and efficient customer service. It all worked out perfect for me to use the size Cargo Van, it was perfect! I will continue to use this location again and again whenever I need to rent a U-Haul, as I have before many times.

MARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
5.0

The man was extremely helpful and courteous. He took care of everything for us and made it so easy. We had a great experience renting our equipment and would certainly recommend this location.

CLEBERT S. 
Clasificación:
5.0

quick n easy very professional n personable

rick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Y. 
Clasificación:
5.0

Calling and making a reservation for pick-up was easy … not the U-Haul location closes to our physical location … but easy. We arrived at the designated location D&J Elite and saw a U-Haul truck exit the site. We proceeded to the front door and it was locked. We were about 15 minutes early, so we waited. Another customer arrived and asked us if he could rent a U-Haul trailer thinking we were employees. We all stood around until after 1:35. I called the reservation phone number who then got in touch with the location manager to be told no one was available and wouldn't be for the remainder of the day even though we had a 1:30 reservation. So, we were directed to another location even further away. At the second location a woman tried to assist us but was difficult to understand and insisted that we were there to pick up a truck … nope a 4x8 trailer. She had a young man assist us then. The check-in took almost an hour. He insisted that our phone be used to capture photos of our driver's licenses … when asked if he could manually enter the info because the internet did not work effectively within the building … we were told it would take to long to enter. I was asked to walk outside numerous times to link to the internet. And the gentle man cussed about the customers they have to deal with. After all the “paper work” was completed, he asked for $220. We had been quoted $160 even with the trailer being 5x8 due to that being the only size they had. He made the charge and then left to eat his lunch. Ummm … where is the trailer? We need to do a walk around. We need the plug to make the lights work. The drop off in Cascade, Colorado was smooth as glass. Shane was very professional and courteous … and efficient. It's a shame the pick-up wasn't as great as the return.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN P. 
Clasificación:
5.0

Keep smiling, service is great! Thank you!

JOHN M. 
Clasificación:
5.0

Very personable, gave us extra miles, explained use of the vehicle.

LORI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Great costumer service and good prices

NIELSY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

We were impressed with the entire process.

RICHARD B. 
Clasificación:
4.0

Great service at the Cascade, CO location.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL S. 
Clasificación:
5.0

Great place to rent a truck with auto-trailer. The folks were just awesome and easy to work with.

Jerry B. 
Clasificación:
5.0

Very good service. I have used Ute Pass Uhaul several times. Always great service!

Terry T. 
Clasificación:
5.0

Thank you! Awesome

DAVID J. 
Clasificación:
3.0

Maintain equipment better.

Paul O. 
Clasificación:
5.0

Very friendly prompt service.

Anna L. 
Clasificación:
5.0

The Uhaul reservation system was down delaying the completion of my rental despite the fact I completed my reservation on line. This is the second time this happened at this location.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don J. 
Clasificación:
4.0

Easy trailer pick-up and drop! Helpful staff!

BENJAMIN P. 
Clasificación:
5.0

Nothing. I especially appreciated the 2 employees to whom I talked. Very friendly and helpful

DOUGLAS P. 
Clasificación:
5.0

Great team and awesome customer service!

KRIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenton T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLINTON B. 
Clasificación:
5.0

No improvement needed

shelly K. 
Clasificación:
5.0

General comment about uhaul not location specific. I think the hitch caused the trailer to have a nose high attitude. I saw other 5x8 uhaul trailers on this trip that were more level. Either more bend in the tongue or advise renter to use hitch 2 inches lower when using a Durango or similar vehicle. Also had to drive 36 miles round trip to get trailer.

Douglas N. 
Clasificación:
5.0

Fantastic as always.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

It's important to note that this was NOT the pick up location I chose. Uhaul changed my pick up location two days before my reserved pickup date. I was extremely frustrated as I ended up having to drive 45mins to the new location. This should not be allowed as I reserved my trailer in advance and even provided my credit card information. It put added stress on an already stressful situation. However, the gentlemen at the pickup location was so kind and compassionate, he should be recognized for his service. So a big thank you to him!

EMILY C. 
Clasificación:
5.0

Shane was welcoming and customer friendly. Assisted in the disconnecting of the trailer, and thoroughly explained the invoice, and was nice enough to reserve me a trailer a future move requirement. Great Customer Service experience...Highly recommend the Ute Pass Rental Inc Neighborhood U-Haul. Thanks Shane :-)

Gary G. 
Clasificación:
5.0

Again great folks working there

ROGER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISAAC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN W. 
Clasificación:
5.0

My salesman from Colorado was incredibly kind and supportive. He helped us in ways that made my move possible. So thankful for him!

LISA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

Great customer service, always polite and helpful.

Bradley B. 
Clasificación:
4.0

Trailer was dirty outside and inside.

Scott S. 
Clasificación:
5.0

This location was So much easier to deal with then the one on North Nevada in Colorado Springs. I was in and out with a couple of minutews when I checked the truck out and also when I checked the truck in. The other locations make it so difficult to do either that I actually hate having to go to them if He doesn't have the truck I need when i go here.

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha Maria E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY C. 
Clasificación:
5.0

Nothing, keep up the great work! The manager and the other young man that work at Ute Pass Uhaul are great, kind, courteous, and professional.

DARRIN T. 
Clasificación:
5.0

Not a thing! The gentleman who helped me was so polite, professional and make sure that my whole business transaction was done right. It's nice to see that some people know what customer services is

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSCOE B. 
Clasificación:
5.0

The agents helping me with pickup and drop off were very friendly and helpful. Great customer service!

THOMAS G. 
Clasificación:
5.0

Easy in and out on my to where I'm going. Good folks at this location and the car hauler was way nicer than what I was expecting

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
3.0

the problems I had were not with the location, it was with uhaul central booking

Alice P. 
Clasificación:
5.0

Shane was excellent support! Je cared and it showed. He gave me tips and took time showing me hook up and why (cross chains). This comment is for Cascade CO.

Paula H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley Shea K. 
Clasificación:
2.0

My experience was awful from start to finish.

Shawntay H. 
Clasificación:
1.0

If someone calls about a missing adapter, be polite to the customer.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRABERES B. 
Clasificación:
5.0

A great first time experience. we stopped in a day early to make sure everything was ready. They were more than helpful, let us know the trailer was there, checked to see if our Jeep was setup for it, just a super friendly place. We went back to get the trailer and it was another super nice guy. He hooked up the trailer, made sure all the lights worked, answered any questions we had, made sure we had everything we needed and wished us a good trip. Prefect Can't thank these folks enough.!

Joseph A. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C. 
No se han enviado comentarios para esta ubicación.

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