Rachel was awesome and very helpful. The only thing is the doors were sticky and hard to raise up.
ROBIN H | Overall ExperienceCustomer Reviews for Ustore & Lock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant woman fun experience
Beverley C | Overall ExperienceGreat price and very convenient location to get to.
Vanessa B | Overall ExperienceGreat experience especially with the staff. I never had any issues with water or any other type of damage to my items. Very secure yet easy to access gate system. I would absolutely return if I ever need storage again.
Allison M | Overall ExperienceThis would be the first storage facility I would call If needed.
Reg L | Overall ExperienceVery friendly and accommodating staff. We moved from a distance and felt our belongings were in good hands. Thanks for everything
Karen N | Overall ExperienceExcellent customer service from facility manager who consistently went out of her way to accommodate requests, answer emails and provide answers. Thank you R.
Bill M | Overall ExperienceBecause of Covid the office was closed but the staff replied to any concerns very quickly. I was very happy to have my stuff stored here.
Andrea R | Overall ExperienceI found the access gate was left open 24/7 after I had rented my unit. No use having a gate and entry card if any one can enter However the staff were very professional and courteous
Lori M | Overall ExperienceRachel was excellent to deal with every time i need something. However, last spring my storage locker was leaking and it was “fixed”. When i went to get something from my storage in late March, a lot of my items were covered in water. I have a lot of furniture and as i was looking at, i discovered that a lot of it was covered in mold. I then decided to move my things to a different storage facility as i can’t afford to replace all of my items. I had to throw away a lot of items that were in boxes because they were covered in mold and spent a entire day reboxing and trying to save what i could. I lost a lot of items due to the mold issue. When everything was moved out of the unit, it was clear that the bottom of the storage locker was wet. (I have pictures) Rachel was very understanding about it and again was great to deal with. However, nothing was done about my items that were ruined.
KRISTA B | Overall ExperienceRachel is great to work with and very accommodating. Best rates. Liked being able to access my unit whenever I wanted. Thanks!
Sue E | Overall ExperienceStaff was very friendly, helpful and professional. Our unit was clean and accessible. I would highly recommend this facility.
Norma M | Overall ExperienceRacheal was a great help and very personable to work with
GARY M | Overall Experience