Was charged nearly double for a rental truck that we had for only 6 hours. Receipt said we had it for three days, along with tacking on a ton of other unrelated fees we weren't informed of.Nick S.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It's was hard to return at this truck at least one hour trying to return location there along time to return the truck if as easy to get truck returning was hardIrvin P.
El cliente no dejó un comentario.Michael S.
Clean your vehicles and stop charging paying customers for cleaning that isn't occurring.Tamesha T.
El cliente no dejó un comentario.Antoinette B.
This was the worst experience ever! I will NEVER rent from UHAUL again. I could not park my car at this location and luckily my daughter came and could drive the car. I could not understand the man who answered the phone and he was not very clear about what to do and how drop-off occurs. The checj airbag light was on the whole entire drive and I wanted to bigger uhaul, but he gave me the smaller one. I was pressed for time and I did not want to go back in again to exchange the uhaul. I try to pay the bill and then I call and the lady (who was very nice) explains how I may need to wait a day or two to pay the bill...ridiculous! I will NEVER recommend this company again!!!LAURIE M.
It is quite difficult to navigate the app without assistance - so would be better to rent where there is an actual store with peopleMarik M.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.Danielle J.
The location does not allow onsite parking, which makes it very difficult.Jennifer B.
The cab of the vehicle needed to be cleaned, especially in these times of COVID-19. I'm not sure who manages the vehicles on these type of lots but that would be my only suggestion.JEFF D.
El cliente no dejó un comentario.Mohammad E.
Overall, good job.David V.
El cliente no dejó un comentario.HUGH W.
El cliente no dejó un comentario.patrick M.
There was no one there due to Covid 19, but the service was acceptable and the lot was clean.Reginald W.
This is a very poor addition to a liquor store businessJA C.
Do it yourself second was the first time for this process but I've done each part at different locations different locations do things differently it took a little time when there's no one around to process for the most part it was OK at the end of the day When I was returning the vehicle it asked me to put in the mountains and also asked me to take a picture I did both and it still will not allow me to process out that was irritating because I have somewhere to go across I called customer service and they instruct me what to do I hope that process come out clear and I will not get charged anything moreThe young lady I spoke with was very clear professional and courteous overall above average experience thank you for your support in this new process I think it's coolKenneth C.
Had a problem during pickup.... U-Haul website wouldn't accept my license number when I checked in so I couldn't get the code to get the key from the lock-box. I had to go inside after they opened (15 min late), fill out all the paperwork and sign rental agreement.kevin S.
The location was great but the 23/7 app was poor. During pickup the app restarted multiple times, forcing me to upload the same pictures 5x. Was so back I had to leave and come back the next day. For the return, same issues with the app. I become so frustrated I eventually gave up on contact-less rental and walked into the shop to turn in the keys to the van. The app is garbage. Please either fix it or take it off the shelf. My experience with uhaul was shot that day because of the faulty app.Dillon J.
It's fine for the pick-up using your phone, there are key lockers. I saw no place where you could speak to a person, fine for remote pick-up only. Process went smoothly.Julie P.
Dealing with the UHaul app was difficult at best...store staff was not helpful.Joseph C.
The whole check in process was easy and the return was much easier you just need the U-Haul appsherryann W.
No signage on how to receive assistance if 24/7 pick up isn't working. Did not have hand truck available for use, still paid for it. No one around to help.James H.
very hard to find locationJeffrey Z.
Service was fantastic, I would only recommend that you make the location to pick up the keys easier to find.Max L.
I picked a van at around midday, with an agreed return time of 6:00pm. Upon return before 5pm, the agent told me to download an app which would guide me through the return process (which he said involved uploading photos of vehicle). The app didn't have any of the info suggested. The agent couldn't help with that either. He gave me a number to call. I called several times, each time talking to someone who didn't know where on the uhal website to locate after hours return. The round and round took more than an hour. Eventually, I was asked to hand the key to the agent at the location. Next afternoon, I looked up my account. I'd been charged about $90 for a 44 mile trip. I again called the number. Someone hang up. I tried online chat. The chat window told me to wait as an agent would get to me shortly. After more than ten minutes with no agent to respond to me, I logged off and called the agent at the location again. The only thing he could do to help was give me the same number he gave me the previous day. Need I explain more? When I eventually got someone to talk to, and I explained my unpleasant experience, I was told that there are videos on how to use Uhal app for after hours return. With the final invoice, she would attach the videos. They are ALL about how to use trailers, how to drive, how not to load cargo... I have never had a poorer experience of any vehicle rental company. Please Uhal: 1) Get your agents to understand EVERYTHING that customers need to do on pick up and return. 2) If you use digital technology, make sure it works, or simply eliminate it altogether 3) Let the customer know EXACT details of issues that could cost them time when returning vehicles. 4) Your company runs rental vehicles through a large country that is on different time zones. You should have ACTIVE customer care reps 24/7/366! With the experience I had, Uhal will be my LAST option. Only if I cannot find someone else to rent a vehicle from will the remote thought cross my mind of hiring from hereDAVID M.
Make sure that they should be prepared at all times most specially the customers who are picking the truck after office hours. I was supposed to get my rental truck at 1am and it took me 9 hours before I got it.Daniel M.
This was the worst location I have rented a U-Haul truck from. and customer service very bad and there was no any respectful.mohamed M.
El cliente no dejó un comentario.DAHIR H.
Inside a liquor store - straightforward pickup. Line was a bit long, but it was a Saturday and at a busy time. I'd pickup from here again.Marcus F.
Easy process- all went smoothly.Carolyn H.
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Joshua H.
absolutely horrendous experience. truck was not ready for pick up as the â€œsystem was downâ€. wasted an hour trying to speak with store manager and uhaul customer service to get access to the truck to be used. terrible customer service would never recommend to a friend.Robert P.
It's easy to get to for a drop off. I'm not sure I would use it to pick up a truck though.Wade J.
Thanks it was a great experience. It was so easy to rent and drop off.Courtney H.
Even though I called (not them) and talked with them the day before, they didn't tell me the location's uHaul service would be closed. As a result, I wasted 30 minutes having to call the uHaul number and working thorough the online app. Very annoying.Jeff R.
This location was somewhat difficult to locate on GPS. Kept taking me past the entrance in Joppa to maybe a back entrance?Jay W.
It took almost an hour to get my truckHaley C.
Had a lot of hassle with the counter man who wouldn't accept my temporary driver's license and basically accused me of forging itGordon G.
Service was rapid. The customer service was on point.Brian N.
El cliente no dejó un comentario.KEVIN CARL S.
El cliente no dejó un comentario.JAMIA M.
El cliente no dejó un comentario.Steven K.
I was charged for an additional day when it was uhaul a fault that the movers I hired from them didn't show on the day they were supposed to. I ended up having to call and schedule movers from a different company. I'd appreciate a refund at least for the extra day I shouldn't have had to pay for but I'll never see it.David S.
El cliente no dejó un comentario.SCOTT Z.
El cliente no dejó un comentario.Craig M.
El cliente no dejó un comentario.Heidi D.
When we picked up the truck, it was dirty with spills all over the front cab. The gas gauge didn't work so we overfilled it, resulting in loss of money.Christopher S.
El cliente no dejó un comentario.JOSEPH B.
Forgot equipmentJonathan D.
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.Racheal M.
The request process was terrible. I was told there was no equipment. Then someone else called me back hours later asking why I did not pick up the equipment that I was previously told was unavailable. Then upon returning the equipment I was charged for fuel when I shouldn't have been. It took days for them to close out my contact. No one called me about my dispute. And I am still waiting for all of this to be resolved. This has been TERRIBLE. I will not recommend this location or Uhaul in general to anyone.Ashli C.
El cliente no dejó un comentario.Thomas H.
The staff was excellent and friendly and efficient and kind at this difficult time. God Bless then all! Viva Uhaul!Pauline Z.
Online check in was terrible. It took over an hour of attempting to log in. I kept getting an error "order not found". App didnt work. The support number had me on hold for over a half hour. It took an hour of logging in over and over before a finally we were able to log in. I was charged for furniture pads i reserved and never recieved and when i contacted the company about a refund for the furniture pads i never got one.Morgan W.
El cliente no dejó un comentario.Stacey L.
Was billed twice for moving blankets and have not been credited for my initial response to youCarl R.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Emily G.
El cliente no dejó un comentario.Kate A.
Make sure your customers knows all the charges for the rental and not add extra cost on after the rental agreement is over, there were fees on my bill that I was not aware of and not told about.Kevin T.
We dropped off the keys on 11/13 @ 12 pm. It was not logged into the system until 11/16 @ 1:11 pm. Extra charges were added. Not sure who I am suppose to call to settle this matter.Sally B.
El cliente no dejó un comentario.brian C.
El cliente no dejó un comentario.Laurence M.
I called the day before to confirm that I could pick up the UHaul in person at 9 AM. The website said that it would be open at 9 AM, the UHaul app said it would be open at 9 AM. I arrived at 9 AM and the store was closed with no instructions or clear label as to where I should even pick up the UHaul. I called the listed number twice, no answer. I went into an adjacent building that shared a name with the place listed under the UHaul and asked if I could pick it up. I could not, but the woman was very helpful and got me in contact with who should (she was also very polite and I appreciated her assistance greatly). I then spent 30 minutes on the phone just to have someone come in at 9:50 and give me the key. I was told over the phone that I was in the wrong because they only ever open at 10 despite all of their information stating they open at 9. When you are moving, an hour is a signficant amount of time. I lost not only an hour of time, but also the help of friends who couldn't stay the extra time. I was set back from my entire schedule and the residual effects made an already stressful process much worse.Matt H.
El cliente no dejó un comentario.Renee K.
El cliente no dejó un comentario.KIMBERLY T.
El cliente no dejó un comentario.Indra M.
Very easy return. Was in and out with 5 mins. :)KEIA R.
Make sure the inside and outside of the truck is clean and all fluids are checked. I did not have windshield washer fluid. Tips on operating the vehicle such as if you are driving inclines drive in 4 etc.Debra B.
El cliente no dejó un comentario.KHALID C.
El cliente no dejó un comentario.William N.
Poor Uhaul signage. They did not seem to have good Uhaul communications.Martin G.
There was a mixup with the van I reserved. It took 30 minutes to receive a different van.Collin A.
The representative wasn't really that friendly and my truck had a really bad smell. It smelled as if a cat sprayed in the inside of the car.TYREE D.
two issues: #1) this location said they would remove incorrect charges for 2 dollies that were never reserved and for blankets that were reserved but not provided by the pickup location - 12 days later the original incorrect charge still not corrected; #2) after dropping off the truck as scheduled on 8/12, on 8/24 we received an updated invoice with incorrect extra daily charges because the truck had allegedly been returned on 8/24LAWRENCE H.
El cliente no dejó un comentario.Stephen V.
El cliente no dejó un comentario.Jeffrey B.
It's actually the liquor store next door to Usha. Weird but okay. Straightforward service. Definitely make an appointment online beforehand as you may not get the size truck/van you want by just walking in. No issues getting the van I rented.Brittany W.
El cliente no dejó un comentario.Glenn A.
The U-Haul app was a great way to find and access vehicles. I suggest that U-haul dealers should indicate on the app whether or not they have vehicles, as I went to one location without any, and had to look for another.Lizbeth K.
El cliente no dejó un comentario.Cynthia D.
El cliente no dejó un comentario.shirely D.
I really love this location. It's my only Uhaul experience and I plan on being a repeat customer. If it's great, don't change it!Winstina H.
Excellent customer service also no wait timeElizabeth K.
El cliente no dejó un comentario.martin S.
My truck was not available had to go to a different location and it was a smaller truck so I had to make two trips. It a happy camperDonna B.
The issue is that you need to be much more clear with the customer regarding return. When I arrived to do my return, the shop was closed! I tried to do the return by the app or by logging into uhaul.com, but I was not able to because it only works if you use the app or website at departure. Luckily, a very nice customer service representative stayed on the phone with me as we tried everything. I was so frustrated, and it was 80 degrees and I was melting in the parking lot and getting late for work. She kept me calm. We never did figure out an answer to solve the problem. But at last the store opened. In the future be much much clearer with your customer on how to return the vehicle if the shop is closed. Maybe you should have a way to turn in the vehicle by telephone with the rep, just in case the internet doesn't work or apps won't work. I could text the rep my photos as we talked on the phone. You never know, stores can be closed unexpectedly, technology can fail. Don't put it all on the customer to have to come back later. Thank goodness your rep was so nice or I would have really just lost my mind. I will probably rent from here again if I need to - it's a short walk to my office. But boy will I be sure the shop is open and that my apps work first!Zosia Z.
Positive attitude is key to sucessShannon B.
El cliente no dejó un comentario.Tara T.
They need to give more information about your reservation. My reservation was switched and I was not notify until late the night before. The place did not set up my 24/7 pickup so I had to pick it up later and my plans for the day had to be moved. They need to give me enough time to call another place. Instead, they called me after business hours.Heather F.
Tried to charge me more moneyDavid P.
Fast and easy personalized serviceRENE S.
We could not find the location. It was in an unmarked liquor store. The employee was rude unhelpful and spoke so softly it was difficult to hear him. When we got to the truck it smelled so badly of curry that my daughters mattress is ruined. It soaked up all the smell. I'm am beyond disappointed.Denise G.