Jim the owner runs this location and takes pride in the Uhaul products and provides excellent service
Cory G.
Customer Reviews for Used Book Warehouse
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing needs to be done. Everything went very well and was flawless.
Debra R.Jim I great!!!
Mallori K.Great customer service at this location!
DAVID F.Tim was very helpful assisting with my move-out. He went above and beyond to remove stress from this event and make the process straightforward.
Anthony B.Very nice and informative and exactly what he was doing and where I was going
Richard P.Failed to return my hundred-dollar deposit haftar returning the truck. And then on top of it charged an extra $117 to my already $100 deposit costing me your whole total of 217 plus the city of the real witches 3995 Stowe in reality I spent 247 for at 24 hour rental.
Trey F.Nothing..all was good.
LUIS O.Great customer service!
Sea Products D.Very professional and pleasant
Tesla A.Always gives excellent service ... I have rented there several times.
David C.Jim is the best!
Edward B.These men who moved us were excellent. Would give them top top scores for service, attitude, helpfulness and professionalism. Rate them as topmost he top
roberta B.More equipment to Rockport, TX
BARRY R.Truck was not cleaned since previous rent. Owner did give a small credit due to this. But with Covid and everything else. It shouldn't have been dirty upon my use.
Greg H.Very nice staff!
Suzanne V.Very friendly and helpful. Made us smile after a very long drive.
KATHY T.Easy rental process, the trailer was ready when I asked for it earlier than anticipated. The gentleman at rental facility was friendly and took care of things.
Kenneth A.If you enter the address into your maps, it will take you to the wrong place. If you enter Used book store, you will go to the right place.
William D.At this moment I don't have any complain.
Herlinda C.Jim is the BEST! He will go far and beyond to help you! Friendly and a one of a kind !
Nick B.Nothing to improve but maybe the parking lot. Jim is the manager of the place and he is the nieces person I ever met at a U haul facility. Could be the small town (Rockport TX) but I think he is naturally a good man.
Lonnie M.Nothing. Jim at the Rockport Texas location is the best!
JEFFERY D H.None. Excellent service
James D.Jim is very helpful, knowledgeable and friendly and could do no more to assist customers.
Donald T.We have rented uhaul before from the same place, employee Jim is such a wonderful very helpful man! We will definitely continue to rent from uhaul..Great customer service
Lonnie M.The owner is asset to Uhaul. Very knowledgeable. Will rent from this location again.
Cory G.The pick up was great. Although the pick up address and directions from your website are wrong by 1/4 mile. I was asked to pick a drop off site which I did. Only to find out they dont accept trailers. Then the attendant directed me to another location. They didnt accept trailers at that time, and I was directed to another location. After my frustration was palpable I was allowed to leave the trailer there. Rating 1 out of whatever numerator. Other the pick up the rest was terrible. I will not use uhaul in the future. Hide quoted text
Jose R.The address on the Uhaul order to pick up should say Fulton and not Rockport. It took us 1/2 hour looking for the location. Call location for directions but still took us to locations that don't exist in Rockport
JOSE DAVID D.Very helpful
Jeffrey K.Improve online check-in and verification IT
Connor B.Very cooperative and professional
JAMES P.Went above and beyond to locate trailer for us after our reservation was cancelled by a very rude unhelpful representative of your company. She never even offered to find a different trailer locally for us!
Jerry M.Nothing its fabulous
Anita O.Jim was vey helpful & knowledgeable, answered all the questions I had!
Anna H.Fast, courteous and efficient in and out service for a one day rental. Great to deal with.
Robert D.Great location and representative was very helpful .. Even guided me to load and helped tie down vehicle .. Great experience!!
Kevin L.Nothing, the owner was patient and very helpful.
Susan M.Nothing !
Alicia H.Jim did a great job and most helpful.
Edward B.All Good!
DAVID H.Fast and easy..,
James F.Very professional, and courteous. Going to need one again in two weeks. Will rent from here again.
Terry H.Very helpful and professional. Thank you.
andy O.Friendly, helpful service. Quality equipment, good price.
Lawrence B.Best service in Rockport!
William H.Owner is great, always on the ball. Knows everything about his business, excellent service.
Cory G.Put cruise control in trucks. Long distance driving is very painful without it.
Viktor R.Nothing. Great service
Evelyn G.Friendly, efficient, had what I needed.
Audra U.