I couldn't have asked for an easier or better experience with the gentlemen that helped me! I'd definitely rent equipment from them again in a heartbeatErin W.
Customer Reviews for Used Bike Emporium Inc
(U-Haul Neighborhood Dealer)
Glen Burnie, MD 21061
Services at this Location:
- Monday - Friday:
10 am - 3 pm / 4 pm - 5 pm
10 am - 2 pm
Special Operating Hours
- 12/11/2021 - 12/12/2021: Closed
- 12/18/2021 - 12/19/2021: Closed
- 12/23/2021 - 1/3/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived at 10am to pick up. Store was suppose to be open. I waited until 10:15. Called the store number and no answer. Called u haul and was on hold for 10 minutes. Then someone answered. I explained I needed to check in the trailer and report that the driver side tail light wasn't working. So he put me on hold for 15 minutes. I hung up. Took the trailer and then a representative called me 3 hours later. She finally let me check in the trailer.William C.
Customer did not leave a comment.SHARLENE H.
Customer did not leave a comment.jenaro M.
I had trouble getting the key out of the lock box. I called the number and waited 58 minutes before I got a person. Die to not being able to get the key, I had to extend my rental.Kim M.
Customer did not leave a comment.riley N.
Customer did not leave a comment.REGINALD M.
Customer did not leave a comment.Muhammad A.
This place was terrible. I had to call into the store because they have a sign outside saying "wait here and someone will be out to get your equipment". Nobody came out. When I called I was told to just park the trailer, disconnect it and leave. Nobody came out for anything. I went into the store for help because I am very pregnant and the man said to just park it in an 'easier location' and disconnect before he went back to his office. It was not a good experience. He also didn't have a mask on.Joi Y.
Customer did not leave a comment.Kalen M.
Rquipment parked on street somewhat inconvenient especially w/o adequate space to connect without front of vehicle in the street!ALBERT S.
Customer did not leave a comment.KENNETH L.
It was a little unnerving to just drop off a trailer where anyone could just come and hook it up and leave with it.Martin C.
Customer did not leave a comment.Scott M.
There was a broken side rail inside the trailer that should have been repaired before they rented the trailer out to us.David M.
Customer did not leave a comment.Tracalee T.
Great Customer Service on site. Location had ample room for the uhaul trucks and equipment. Returning the truck was very easy.Michael E.
Everything was fine!Michael L.
Trailer I wanted was not available. Brake lights did not work. Employees did not wear masks. Cmon man. Really.Tyson S.
The clerk was awesome and the process was easyJohn W.
Customer did not leave a comment.Jeffrey W.
See comments aboveMichael C.
Thank you again!michael J.
Very easy return.JAMES G.
When I filled out the application for the truck online I said I didn't want insurance. When I asked the gentleman why was the price so high he said I t was taxes and fees. He didn't ask me any questions or go over the contract with me. When I got home and put my glasses on to read the contract I realized he put the insurance on it.ROBERTALBERT SR C.
These guys are great. Quick and efficient. Clean equipment. Clean office area. I will be using this location again. Keep up the good work guys.DAVID W.
Customer did not leave a comment.GARY V.
great service from JohnHENRY J.
Representative Lil John's service was excellent. He was welcoming, patient and thorough. The Uhaul box truck was in very good condition and made for a successful move of personal items to my granddaughter's new home. Thank you and will do business there again.wanda W.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.David C.
Employee could not care less about my business. Trailer was dirty. Rented blankets and was told that they didn't have any upon arrival.PETER D.
I did the job that was intendededwin M.
Staff was helping in explaining the process.PETER F.
Everything went smoothly and professionally and I couldn't be happier with the service. In today's day and age it's very hard to find good customer service and I feel that I did here.ANDREW M.
Everything thing was great, from your store representative, clean almost new truck, easy pick up and return.Nancy H.
Customer did not leave a comment.Reginald M.
Customer did not leave a comment.james W.
Keep all of the tires properly inflated. This trailer was correct but in the past almost every trailer or vehicle I have used they had incorrect tire pressure. Where do most flat tires come from? UNDER INFLATED TIRES ! Overall this was a good experience.Francis K.
Difnt have right miles and terrible customer serviceMatthew P.
Customer did not leave a comment.Judith R.
Do not try so hard to include insurance. You included it without asking me, then when I asked to have it removed, you were rude and said I would have to pay for a $50,000 truck if there was even just a ding in the door.david C.
It should be clearer that this is self drop-off, because the gentlemen in the Used Bikes shop and not helpful/friendly and want nothing to do with Uhaul.Zachary B.
The place and service is perfect, two bike traile fo net visisEdwin M.
I wasn't told about the fee if I didn't fill up the gas tank. It wasn't full when I picked up the truck, so I didn't think it was an issue. Sure, the contract was e-mailed to me after I was already driving the truck, but I didn't check my phone to read a contract while driving a huge truck. It would have been nice to know before I was handed the keys. I felt like it was deliberately not told to me in order to hit me with a fine. Felt deceptive. Won't be back.Gregory M.
Customer did not leave a comment.Doreen H.
They just need to and freon, air conditioning blowing hot.dwight T.
Did not listen to needs and dismissed meChristopher B.
I spoke with Jon and he was very professionalRoger L.
Customer did not leave a comment.Nick N.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.Reginald M.
Customer did not leave a comment.bobby L.
Customer did not leave a comment.Kurt G.
The equipment that I reserved was available and ready for use on the scheduled date and time. Great customer service also...John came out to my vehicle and hooked up the trailer to my hitch. Drop off was a breeze. Overall, great and easy experience. Thank you!Armando Z.
Customer did not leave a comment.JAMES W.
The trailer I rented was filthy either the wire mesh ramp being packed with mulch from the previous renter beside it it is exactly what I was looking for...ANTHONY T.
Great service. Very helpful.William M.
Customer did not leave a comment.LEESA M.
the truck was not cleannisreen B.
Mr.Jhon Help me out good and Great rate. I love it. Thanks Mr.Jhon and u-haul Compny.vijay P.
Customer did not leave a comment.nanette C.
Customer did not leave a comment.Todd S.
Make sure that euipment is availableEdman C.
Excellent service always. John Jr. Has towable ready to go and calls ahead of pick up day to make me aware. NICE JOB ALL AROUND.STEVE S.
Customer did not leave a comment.jim M.
Check the back of the truck for previous users blankets, tools, and sweeping.Ryan T.
John and John John (Father & Son Duo) Always provides Excellent Customer Service. I would Highly recommend this Business to anyone looking for a UHAUL Truck or Trailer . Great Prompt Service. VWvance W.
Coffee with every rental these guys are greatvStephen T.
Nothing it's a very good place to rent from and we will go back again. Thank you for the awesome service!robert R.
Customer did not leave a comment.Jayme B.
Customer did not leave a comment.Dominique T.
I don't know these guys are on itStephen T.
Just confused why I was charged a cleaning feejason P.
Great Customer ServiceStephen T.
The price was a little on the high side $1.00 plus per mile the gas fill up then $600. To rent it was a little more than expected especially local nice people though clean facilitiesStephen T.
John jr took care of everything. Hooked up and off i went. Will be back for sure.STEVE S.
Customer did not leave a comment.Terry D.
Customer did not leave a comment.Jessica P.
Very easy and professional - great job!John H.
Bike Emporium is more than a U-Haul agent. I will be a regular customer for all their services!robbter T.
Customer did not leave a comment.Joseph F.
Great service, made the experience very practical and easyElcio V.
The computer system was down, arrived 15 minutes early to pick up truck and finally was able to drive away with a truck 30 minutes later. The bed of the truck was full of dirt, prior customer didn't clean it out, employees must have never checked it.Aaron A.
Customer did not leave a comment.Devon C.
Will was polite and helpful. They all worked as a team in this location. Very pleasedCatherine L. R.
Customer did not leave a comment.SAMUEL S.
I didn't get the entire story the first time. Mileage rate was higher for my rental than what I saw online. Also, I wasn't aware that I could not switch to one way with the trucks from this location. Otherwise the rental was straight forward and the truck did what I needed it to do.paul V.
Customer did not leave a comment.james H.
The truck was great and the staff was friendly and very helpful. However, I did not appreciate the large wall of pornographic images inside the store. I wasn't aware of the situation before arriving with my five year old daughter. I will find a more professional environment to do business with in the future.Jonathan G.
Customer did not leave a comment.Christopher M.
I ordered 2 other locations and yall tried to switch time location and truck twice on me and almost made me not able to move what i had to i was even called 30 minutes before my reservation cancelling the one i had and was forced to go to a different location. Horrible customer service.Tyler G.
Customer did not leave a comment.JUSTIN K.
Open on time.Kristine B.
Dropped at night so did not interact directly.keith W.
Agent proceeded to charged me for three days when i rented the truck for 6 hours.DAVID K.
Everything went very well. ThanksJohn F.
Maybe signs as to where to park if it is a short term rental, but I just asked.John W.
guy hooked tow dolly up to truck then walked into store after telling me i could read the instructions on how to hook my car onto dolly myself.Ab B.
Customer did not leave a comment.Thomas W.