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WAYNE DAVID S.
Customer Reviews for Used Appliance Superstore
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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you charged me sixty dollars to return trailer. I returned the trailer to the closest rental place to my home. you wanted me to drive almost two hundred miles to return trailer somewhere else. that was unexceptable and wrong for you to charge me for a return. also the trailer was in bad condition it had silicon caulk all over the inside to seal it from leaking. but It rained all the way to my destination. and the trailer leaked very badly. all my boxes got wet my love seat and cushions were soaked. and my new mattress was also soaked. the is shoddy service to say the least. and I am very angry and disappointed and will never use your service again. I will also tell others not to use your service
FRANK K.Wrong address ended up getting to me to a different location. Was 5 miles away. This resulted ion me having to pay over in my mileage. I called the location for directions and he was very helpful. When we dropped the truck off, the UHAUL app did not accept my photo. I waited on the phone 47 minutes for help, and hung up in frustration. ;(
Sara T.Excellent customer service very helpful with unloading the car
WALTER J.fast and easy
MICHAEL M.fast service, had towing receiver in stock
PHILLIP K.My pick up time was 8:00. Door said they opened at 9:00, so decided no big deal I'll come back. No one was there at 9:00. Manager from Fort Wayne had to come to rent trailer to me, 2 hours after my original pick up time. After reading reviews of this business online while I waited, he never seems to be there! 2 other people stopped asking if we worked there because they drive by / call all the time and no one ever is there or answers! All responses to his reviews are 'we are appointment only' , well I had one at 8:00 and he never showed up!
Mindy W.No one was there when we dropped equipment
WALTER J.I reserved a uhaul 5 mins from my house a week in a half from pickup, and the day prior got told it might not be there, the day of got told it wont be there I had to travel an hour and 30 mins to pick it up, thankfully the location didnt charge me the extra miles. Outside of that uhaul should really give military discounts
DANIEL EDWARD T.Owner is awesome.
Kirk M.Ordered 4x8 initially. Uhaul wanted to change to 5x8. When 5x8 wasn't working for me I contacted main Uhaul number and they sent me to Fremont for a “swapâ€. Fremont location canceled my current contract without my approval which left me with no option but to retention another one way that ended up costing me an additional $150.
MICHAEL ALLEN C.Very helpful!
lonnie M.The sales clerk was very friendly and helpful.
William B.Customer service was great
CORINA T.I was over charged and the office would not correct it. Stole all the money out of ny checking account.
Lisa P.He gave away our trailer to another customer. Then the trailer didnt have a lifting device. Then the roll up door spring broke. Then they sent a guy to fix it only for him to cut the cable not replace the spring. The door kept falling down, broke our lock, and messed up our furniture. Then he wouldnt offer a refund and wasnt even there when the signs said were open.
Shane S.Online pick up and drop off SUCKS BAD
Chris H.The service was great! The person who helped us out was very nice and explained everything well to us. The u haul trucks were very nice. I would definitely go there again.
STEVEN F.They came out to meet me and unhook the trailer, give me a receipted all in under 5 minutes. Most impressive
David R.Uneventful experience which is exactly what I would hope for.
Jeffery N.App was easy to use to return after hours.
Andrew H.Ben is a friendly guy. He was fast. I was in and out.
FRED L.U-Haul needs to applaud this dealer. Corporate store products with a friendly hometown feel. Knowledge and skill is one of a kind. Boxes, tape, locks, cooling towels, mattress covers, receivers, light connectors, rope, snacks, drinks, moving straps, this place has it all. Will use this dealer again.
Zachery T.First location for pick up was not open as stated. A phone number was on the door, I called, texted, and after twenty five minutes I gave up. Called Uhaul to find out where i could actually get a trailer and, was told to go to Used Appliance Superstore in the Fremont Outlet Mall. Dealer was ready, and willing to help me. Needed mattress covers, and they had them in stock. The second dealer was helpful, and apologized for my wasted time at the first location. I made another reservation for pick up at the dealer in the Fremont Outlet Mall as it was a no hassle pick up, and drop off.
randy B.Perfect Location for pick up and drop off. Plenty of space, and was able to leave my vehicle while renting the UHaul. Dealer carried tape, boxes, lock, and dolly. This dealer made my move very easy, and was able to buy everything I needed. Thank you very much for making my experience with UHaul one of a kind.
Benjamin B.Stayed open late so we could pick-up the trailer as my son's Jeep broke down on the drive from PA to IL. Extremely friendly and willing to help.
Scott S.Equipment was very clean. Thank you
Tom S.