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Dakota Ashurst
Customer Reviews for USC Labor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location convenient
Bill AndolsekTrailer had torn up paper temp plate that expired over a year ago
Michael SterlingI ended it needing my trailer for an extra day and I explained my situation and they extended the day without charging me! This was such a blessing because I am in such a bad financial situation currently. They were a life saver!
Christopher McNairReally friendly and helpful. I appreciated their assistance a lot.
Andrew WaterhouseGreat service from this location and will definitely recommend and rent from again!
Derek GingerichAMAZING.....................More than friendly!!!!!
Brian BrossardThank you for the great customer service!!
David TownleyThis particular location didn't seem to have enough help for all that was needed but the gentleman that worked with us was very kind and helpful.
Margo RicksA little bit more organization and knowledge would have been helpful.
Kate Rocklin??
Greg BrewerShe was pleasant and helpful great experience
John KnutsonIt was the worst experience I have had with a truck rental company. Rood Was way overcharged. Will be disputing remaining charges. I give them n F
kimberly siebeEverything was easy and fast!
TRACY SMITHAfter u-haul canceled my order after telling me to show up by 3 he got it back.
Jesse NewtonU haul drop off in Colorado Springs charged me double and gas not refund me. I will contact regional manger
Gil SanchesBoth people were extremely knowledgeable,friendly, and very helpfull!
john hoffmanGreat customer service. I'd rate it #2, of all the locations I've been to. Very close to the service I experienced in Kearney, Nebraska, where Mike went above and beyond to make sure I made it to Illinois with my broken down car in tow and in time to say my final goodbyes to my mother
DAVID HOECKThey don’t work on Saturday and after driving 1000 miles the thing you want to do self check in
mark driverFast and easy rental. Thanks
Norman ShottsHad a long (5-hour) wait while a replacement was located for tow trailer after original was damaged. Rest of trip was great though.
Doug MorrowNothing, everything went very smooth and was a pleasant experience.
David ChaseMost of the issues I had were with horrible web page experience and lack of knowledge from customer support. Over an hour on the phone trying to resolve the issues. The trucks windshield was horribly dirty and covered in bugs, the steering made the truck feel like a death trap. Not a good experience.
Marvin BanisterReserved a 15’ truck. Was told two days before pickup to either drive extra 300 miles for a 15’ truck or take a 10’ at the pickup location. Result was leaving items behind. Reserved 10 moving blankets, no moving blankets were provided.
philip tolleyThey didn't know if they were going to have a unit for me. One arrived in time but they didn't receive in before renting to me. When I got to the drop off location they couldn't check me in because the unit was not showing rented to me. I am still waiting for them to correct everything so I can get an official checked in receipt.
Curtis PhelpsI was heading to the Phoenix area, already 95 deter weather- hot. But the air conditioning in the truck was not working. It would start for a few minutes and then quit working. Not fun traveling in noisy freeway with hot air blowing in your face.
Faustino MunozEasy to drop off, service was good.
Jessica WierEverything was going ok until I was charged an additional $96 fee for "keeping the vehicle an additional two days" even though I had returned it on time. I even called the uhaul 1-800 number and let them know I had dropped it off since there was no one at the drop off location to receive the vehicle, they said they noted my account. When I noticed the mistaken charge I ended up having to spend half a day making phone calls to various uhaul phone numbers and locations, no one on the uhaul side wanted to own the problem and make it right. Super frustrating especially since the whole thing was Uhauls fault.
Clayton SmithI hear there closing business
CHARLES BEDARUSSky’s customer service was excellent and she was extremely helpful. I’ll be coming back to this location!
ESTEBAN FIGUEROAWas directed to this location last minute when original location didn’t have the truck originally reserved. This is a small location conducting several businesses along with uhaul rentals.
KEVIN HOLLYou can clean the fucking trailers before renting them to customers...I should be charging uhaul for cleaning their equipment for free!!!
JON HENDRYCompletely screwed me over on milage and the app was an absolute nightmare. Fuck Uhaul.
Patrick Andrewsdid not get hook up tight
Judy ThompsonIt was a building with a closed door and a lockbox to drop off the key and rental contract.
Esther SchnellerThere were at least 2 locations much closer to our home. Can’t figure out why we had pickup that far away. It was fine. No service problems. We wanted 3 packs of 10 blankets, but there were only 3 blankets in the truck. I had to use a few of my own.
Dean EichhorstWe were worried about the trailer rolling or moving so we put a pallet behind the tire to hold it in place. I took a picture to prove we tried to secure it. If someone moves the pallet, it might move.
LAURA HALLThe truck was dirty inside and out. The people are very nice, friendly and accommodating. Corporate U-Haul and the pick up location need to coordinate hours of operation. They did not agree. I traded car hauler back in next day for a 6x12 trailer. They were extremely accommodating to make that trade.
Rodney Farrington