The truck was left open overnight so vagrants slept, ate and relieved themselves inside the truck. Workers had to clean with bleach because of the stench of urine. I slipped and fell because of the mess.KENNETH V.
Customer Reviews for USA Storage
(U-Haul Neighborhood Dealer)
Hollywood, FL 33023
(441 And Washington Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 6 p. m.
- 8/19/2022 - 9/30/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jose R.
Auto transporte parts like rachet need lubricant . Chains were partiaÃ±ly broken. Straps were threadbare worn. Needs maintenance Staff was not eager to help.Peter John P.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Karilu M.
El cliente no dejó un comentario.Juan L.
Great service!!Thomas G.
El cliente no dejó un comentario.Adrian M.
Very friendly staff and did not wait long. Great experience.Debbie A.
El cliente no dejó un comentario.Elvis V.
El cliente no dejó un comentario.Ioan I.
Nothing. Excellent service. Thank youAna C.
Open from 7:00 instead of 8:00Kevin W.
El cliente no dejó un comentario.MIKAELA R.
Trims and vans would be helpful thank youSTEPHANIE R.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Jorge M.
El cliente no dejó un comentario.GERARD D.
The young lady at 500 South State Rd Hollywood Fl 33023 was such a very professional well mannered young lady made the experience quick and easy very accommodating.INGRIS G.
friendly and good customer service.ENIDE O.
Store representative was great! She was professional and courteous. She called me when the truck was available before my scheduled pick up. Customer service at its best!IHOSVANI R.
El cliente no dejó un comentario.Juan F.
El cliente no dejó un comentario.PHILLIP T.
Kimberly was very helpful excellent customer serviceBernette M.
The associate you had this morning was very pleasant and professional Thank you for a nice experience.MaryAlice T.
I called customer service asking if I could extend the rental for 1 day. The first person who answered told me that she couldn't extend the rental because another family had already rented it but she would connect me to reservations to see what they could do. She gave me the # in case the call got disconnected. The call did get disconnected so I called back. The 2nd person I spoke with told me "I was already told that another family had rented it." I explained that I was in fact told that but also that I could contact reservations to see what could be done. She replied, "yes, you called reservations and they told you a family had already rented it". I said, no, thats not what happened. She put me on hold and came back after 15-20seconds and said "no, another family rented it so we can't extend it. ". No solutions were offered, e.g. a different size truck, a different day, a different location. All she gave me was a poor attitude.ROBERTO B.
The young lady who helped me with my reservation was excellent. This is the 1st time I've rented from this location but it won't be my last, in-fact I have reserved another truck from the same location for tomorrow. If only all U-Haul dealer staff were as helpful & curious as this lady.Sean M.
The best of every uhaul dealer I have ever metNeil M.
El cliente no dejó un comentario.ANTONY R.
Very fast! ThanksVITALY D.
El cliente no dejó un comentario.Monique J.
The attendant never showed up, but had the "open" sign on and was in open time.GABRIEL S.
The only thing I would change is the amount of gas in the tank when you pick up the vehicle. It would be simpler and easier if the vehicle has a full tank and you return it the same way.JOSE O.
El cliente no dejó un comentario.FELIX G.
Muy buen trato y buen servicioREINALDO B.
Kimberly was pleasant and well informed. ¡Gracias!Wally P.
El cliente no dejó un comentario.RUSSELL G.
Liz who I spoke to on the phone when booking and met when returning the trailer was SO nice and extremely helpful.MATTHEW B.
El cliente no dejó un comentario.Deanna W.
Customer service was corteous, professional and informative. She was great!Sandra M.
El cliente no dejó un comentario.MARCO S.
El cliente no dejó un comentario.NATTANAEL T.
El cliente no dejó un comentario.Michael M.
The girl that helped me was wonderful. She was polite, knowledgeable, and had me out of there in a few minutes. Improve for the next customer? Keep her.William K.
El cliente no dejó un comentario.JACQUELINE T.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.JOSE R.
Nothing, the staff was very friendly and knowledgeable. Everything went smoothDave C.
Bad customer serviceâ€¦ muy mala atenciÃ³n, estamos en Miami deberÃa hablar Ingles y EspaÃ±ol. No se molesto en moverse de la silla para la revisiÃ³n o entrega del trailer. Me llamo para devolverlo minutos despuÃ©s, no entiendo.Ivan E.
El cliente no dejó un comentario.BOBBY M.
El cliente no dejó un comentario.Juan V.
just keep providing the same service I received the last time I was at your location , you are great , thank youRIDA R.
Well the trailer had a bad tire, so going between 40-55 it would jump, making the car vibrate like crazy, the tire had a big flat spot that you could see the metal, not really safe I will sayISMAEL P.
They moved me to a location 30 min from my home so I got to waste gas there. Did the same thing for drop off. Gave me the truck with about half a tank. I had an email telling me my amount due when I picked up and ended up paying $100 more because they forgot about environmental fees and taxes! Horrible experience!!JOSHUA D.
Friendly - helpful - worked perfectlly!John E.
El cliente no dejó un comentario.LABRIL J.
Keep promises. Have equipment available when it is supposed to be .Daniel F.
El cliente no dejó un comentario.VERDELL G.
Didn't receive confirmation of my drop off for 3 weeks. The gentleman told me I would receive an email within 10-15 minutes.Michael C.
El cliente no dejó un comentario.ELIYAHUHAIM G.
This is not about the pick up location. The problem is you ALWAYS change my pick up location to some other location that is ALWAYS further away and costs me extra time and gas. And then you don't call to confirm, you send me a text the afternoon before the pick up. At least at this location, the service was friendly and no extra time was wasted. I learned that it's better to NOT do any online check in, because it all has to be redone at the counter anyway.Clifford K.
Horrible customer service. Showed up to pickup my U-Haul reservation and no one was in the office at all. Tried calling and got sent to voicemail. Sign says will return at 3PM when it's 12:30PM. Who is allowed to leave the office for 3 hours???? Such an inconvenience. Just trying to pickup a U-Haul reservation trailer on my lunch break and now I've wasted my whole lunch and now have to go back again to pickup my reservation once someone decided to go backWyatt M.
El cliente no dejó un comentario.ANDRE F.
El cliente no dejó un comentario.Rima M.
El cliente no dejó un comentario.Andres P.
Very politeYORAM B.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.Ervin J.
Employee that worked in office provided outstanding customer service. Polite, professional and efficient. High marks to her! ThanksBrian C.
El cliente no dejó un comentario.DENISE W.
Good customer serviceEVA L.
El cliente no dejó un comentario.RASHAWN N.
El cliente no dejó un comentario.Gabriel E.
El cliente no dejó un comentario.NIKOS T.
Ensure that the rented vehicle is available at the location.DEVON M.
El cliente no dejó un comentario.NATALIE P.
Tires were wore out, had to hold my breath for 250 miles to Orlando. Roll up door was almost inoperative, lubrication required...Michael M.
El cliente no dejó un comentario.Sergey Y.
Kimberly deserves an extra mile award for excellent Customer Service. She is wonderful! Kudos to her. The rental experience was great. There is a huge parking lot if you need to leave the car.JONATHAN M.
El cliente no dejó un comentario.EVELISSE R.
El cliente no dejó un comentario.CARMEN M.
El cliente no dejó un comentario.Habib A.
El cliente no dejó un comentario.Brian D.
Truck has several items in bad condition. Broken pieces or damagedMaria M.
El cliente no dejó un comentario.Sergiy K.
El cliente no dejó un comentario.WAHIDA M.
Kimberly was very professional and it was a wonderful experience.PETER T.
The Lady that checked me in was very quick and Efficient. Also her personality was very friendly and makes me want to return for future rentals.Victoria O.
I have an appointment at 10 the person that open one location I did not apologize to be made and when I return my vehicle the door was closed even though he says it's open at eight he came out and did not apologize once again I said I'm here to return my vehicle he said leave it in the dropbox and a child away so no I will not recommend this location to anyone anyoneCHRISTINE M.
Everything was fine, courteous & prompt. Good place to rent from on a quick notice...珞WALTER M.
The customer service at this location is outstanding however, the van I received was infested with cockroaches.SHANNONLEE M.
El cliente no dejó un comentario.JORGE A.
The location was closed on Sunday but the open sign was turned in and it was stated online they were open. The online checkin didn't work it took over an hour to get the truck checked out abs rented after several calls and customer service chats... the equipment I ordered was not in the rented truck. There as also another renter standing outside upon my arrival around 9am confused as to why the location was closed.Branden M.
I was offered $50 credit back for picking up a trailer at another location to drop off at the Hollywood U-haul location along with my 15' truck. I had a terrible experience picking up the trailer. Over a 2 hour wait, the staff was sending me back and forth across the facility because they could not find my reservation and then the general manager and a fork lift driver were arguing in front of me. Delaying me even more and making me feel every uncomfortable. I'd like to not be charged for the gas I had left to fill and the miles I drove, my experience on move in day was horrendous.David C.
El cliente no dejó un comentario.Joseph C.
The van was very nice will rent it again.DRUCILLA J.
Very nice people on staff, we were well received.Alfred T.