El cliente no dejó un comentario.Christian H.
Customer Reviews for USA Storage
(Distribuidor de U-Haul del vecindario)
Shelburn, IN 47879
(Hwy 41 And 48)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TYLER S.
We reserved the loading help and it was confirmed. They did not show up which left us trying to find help at the last minute. I would not recommend using this service to anyone. I know we will never use it again. Very disappointed in this service.David W.
I wouldn't really call it a uhaul location. It was an old building with no signage. I had to go through a random door which was like a work shop to finally find a person to help me. He basically told me to go back the trailer next to others and he would be out to help. He forgot that I was there and after unhooking the chains and connections myself I had to go back inside to to get him and he came out and lifted the trailer off my hitch. He even mentioned that he didn't like when trailers got dropped off at his location. Honestly I don't think they even want to be a uhaul store! This might be this way in that it is a rural location but it was not a positive experienceâ€¦MARK L.
El cliente no dejó un comentario.LESTON M.
big lot. easy to back the trailer in. it was Sunday and the location was unattended so I can't comment on personnel. easy drop for me other than I had no phone service out there so I couldn't do the check in with the app...and I couldn't call cust service to check it either.BRENT F.
El cliente no dejó un comentario.TARYN S.
I had reserved a truck for pickup in Bloomington, which was where the house was that I was moving out of. Driving an hour and a half to Shelburn was not planned nor was it at all convenient. It delayed our move by 3 hours. I was fortunate to have a car and an extra driver to take me to pick up the truck. Otherwise I would have had to take an Uber or a taxi and that would have been costly.Bruce B.
Trailer was at another location. Had to wait 1.5 hours to get it to the right location. Drop-off was equally poor. Place we were told to take it refused it, said they had no room. Had to go to another location and then it took multiple phone calls and 2 days later to acknowledge that it was returned and get a receipt.TONY B.
El cliente no dejó un comentario.HAROLD K.
Be open when you say your going to be open and not have to call a number and wait till the person shows up.Breona W.
Great customer service!Fred L.
El cliente no dejó un comentario.BRIAN M.
El cliente no dejó un comentario.PAUL C.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Nerissa D.
El cliente no dejó un comentario.Chris B.
Very good ðŸ‘MICHAEL K.
The truck I had was so load from the muffler we had to wear earplugs.Joe E.
just the best U-Haul experience iv ever hadMICHAEL K.
It was the smoothest part of our move. I couldn't believe how simple it was to rent a U-Haul truck. Thank you for your kind and caring service.DECKER H.
El cliente no dejó un comentario.Darrell B.
El cliente no dejó un comentario.Devin B.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.Kris L.
El cliente no dejó un comentario.Mark S.
My issues are primarily with this location and not with UHaul in general. I reserved the equipment to be picked up at 9am and even after getting UHaul involved the agent did not show up to the location until 945 and then went straight to the bathroom for several minutes. I was not able to leave until after 10am. Also while the agent was doing his paperwork he added an insurance coverage that I had specifically denied online adding to the cost of the rental. The extra charges were refunded and I was given a $50 refund for them being late but I will never rent equipment from this location again.Eric J.
El cliente no dejó un comentario.Joel S.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.Stephanie N.
very great person people to deal withtadd H.
Location was closed do to vivid 19 had to do online rental which was terrible site kept messing up took over 2 hours and several calls to get uhaul rented. Was not pleased with uhaul app renal.CHRISTY W.
El cliente no dejó un comentario.James C.
Could not find keys. No information was given as to their location. Turns out they are on the opposite side of the building. The truck was obviously dirty on the inside. Looked like a dark beverage had been spilled all over the cup holders. I was charged 3 different charges and still have only received my money back for one of the two I was supposed to. I'm currently behind ignored by the regional manager about said over charge.Samantha S.
The wiring harness was chewed up and the lights wouldn't work. My husband had to redo them when they got back home in order for us to be able to use the trailer.beth P.
El cliente no dejó un comentario.michael K.
El cliente no dejó un comentario.cheryl R.
El cliente no dejó un comentario.Eric B.
Do not rent from here. We reserved our truck in August.(8.12.19) Two days before pick up (10.11.19) we were contacted by two different people saying we needed to pick up our truck at two different locations. One being further away from where we needed to go. When we went to pick up the truck, a gentleman said he was going to make some changes to our reservation to help save us a little money. Upon changing our reservation, he didn't inform us of the changes he made, including our miles. At the time we did not know this. We didn't find this out until we dropped it off and couldn't finish closing our account because we had apparently went over our miles. We were also told told put down a hundred dollar deposit we were told we would get back. When dropping it off we were told that they couldn't finish our account because shelburn had to refund it. I called customer service and was them told that we never should have paid a deposit because we paid flat rate. We dropped our truck off around 8:30 this morning and still haven't been able to get a direct answer from anyone.Nicole B.
Repair holes in south driveway entrance.Larry C.
El cliente no dejó un comentario.James D.
Improve computer internet connection.JAMES D.
El cliente no dejó un comentario.Angar T.
El cliente no dejó un comentario.john R.
The place was pretty unorganized. The conputer crashed first thing. The truck had less than 1/4 tank of gas in it, (I have a picture of it before we even left the lot) The guy, Mike said he would be there until about 10PM, (a little disgusted by that fact) We returned at 3:45PM and the door was locked and he was no where to be found. We had to go next door to the fireworks stand and they had to send someone to find him. Finally 15-20 minutes later, he shows up. We return the truck and the final cost was almost $60 more than what was originally quoted to us. So , no. I dont think we will be recommending this place in the future. OH! And we only returned the truck with 1/4 tank gas since that is all you seemed to want to give us.amanda P.
Better contact about reservationviolet M.
El cliente no dejó un comentario.dustin S.
The running lights on the trailer did not work, and when I unloaded the trailer leaked water on my stuff.Robert K.
El cliente no dejó un comentario.donald P.
El cliente no dejó un comentario.Robert H.
the two dozenFurniture pads ordered and paid for were not provided. I was told that the or owner would call me and make resolution this never happened.the tie-down areas at the end of the truck to secure the load were busted not able to properly secure my load to prevent not having the furniture pads in the truck to cover 3 solid wood bedroom outfits coffee tables in tables and much more. We ended up having to go to a thrift store and pick up comforters and blankets to use in place of pads we did not receive costing us $100 extra to move.Thomas E.
El cliente no dejó un comentario.BRADLEY F.
El cliente no dejó un comentario.Leonard C.
The staff was friendly and helpful.Sherri R.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Jordan E.
El cliente no dejó un comentario.Marsha W.
El cliente no dejó un comentario.Marsha W.
I was ripped off. I trusted the guy reading the odometer and didn't check it myself with him. Actually he never asked or said he was doing it. Upon returning to facility I was told I had driven 90 miles that day. I actually drove 51 miles because I retraced my route with my car. Never trust them again! Plus I was charged for all of those miles even after I questioned it.Terri M.
El cliente no dejó un comentario.TOMMY V.
El cliente no dejó un comentario.dixie S.
U-Haul changed my pickup location to USA Powersports and Storage for pickup on a day when the location was not open. Upon arrival, a manager was on premise and attempted to assist me with getting my truck. Not only was the trucks odometer incorrectly listed on the pickup contract, the fuel was listed 7/8 full instead of 1/8 full. I did not notice these errors until on the road and it greatly complicated my return of the vehicle.hannah K.
U-Haul called and asked me if I dropped off the trailer and when. The agent asked me when I dropped off the trailer. Shouldn't the drop-off location take care of completing the transaction? I never received a confirmation of the completed transaction.KEVIN M.
El cliente no dejó un comentario.laura H.
El cliente no dejó un comentario.trent P.
The vehicle transport trailer worked out very well for me. I needed it first thing that morning and Shelburn happen to have just what I needed.brent W.
The inside of the cab was filthy. There was mud and trash all over the floor and a set of someone's personal keys was found in the door. My paperwork said that there was a 1/4 tank of gas, but when I started the truck it was dead empty and I had to drive to the nearest station before I could go home.Nathan W.
Make sure you contact you dealers for the after hours mobile pick up. Our location promptly came in and was very nice. But if they aren't aware they can't have vehicle readyPenny S.
The proprietars at location were "5 star". They knew the "product", explained rental agreement and were professional and friendly. Truck was clean and ready to use.Patrick M.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.carol F.
They did not check in a trailer that I dropped off for days. And u'haul got ahold of me asking where it was. The u-haul people were very nice but I won't suggest dropping off anything at this location. They are too slow to report back to u-haul that someone turned something in.Brent R.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.ROBERT D.
El cliente no dejó un comentario.kevin E.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.roger S.
El cliente no dejó un comentario.BARRY S.
El cliente no dejó un comentario.KEITH W.
El cliente no dejó un comentario.Marilyn G.
El cliente no dejó un comentario.mary K.
Very seeet gentleman helped me! Was in and out in less than 10 minutes! Super great customer service. Would defunding business here again as well.Tamera T.
The air conditioner quit an the throttle kept getting stuck where the speed up An downTammy C.
El cliente no dejó un comentario.James S.
This guy is my neighbor, but as far as I'm concerned, fine people to deal with. I needed a trailer on short notice, couldn't believe that I could get one so fast and reasonable. His service was great and so was your trailer, no problems at all.BRENT F.
El cliente no dejó un comentario.BECKY F.
El cliente no dejó un comentario.Kevan M.
He estimated mileage didn't cover the trip. I had anticipated some miles over regardless; however the trip from 47591 to 46256 was much greater than 114 miles.James B.
El cliente no dejó un comentario.Sarah C.
El cliente no dejó un comentario.Jewel C.
El cliente no dejó un comentario.WILLIAM N.
El cliente no dejó un comentario.DOUG F.
El cliente no dejó un comentario.GEORGE M.
El cliente no dejó un comentario.Kevan M.
Truck was available at time and location promised. It was full of fuel snd clean. Workers were courteous, helpful and efficient.joyce S.
El cliente no dejó un comentario.Chad T.
Truck rode horrible frontend felt like it was coming apart. Back popped and cracked empty.Tammy B.
El cliente no dejó un comentario.ERIC S.