Personnel were very helpful when picking up. Both ladies were efficient. Regretfully, my drop off was after hours and I had to complete the checkout on my phone in the dark . Your system is not very user friendly (for me) and the dash board had no light. I completed it to the best of my ability. I would rent from you again.PHYLLIS L.
Customer Reviews for USA Self Storage
(Distribuidor de U-Haul del vecindario)
Fort Lauderdale, FL 33315
(SW 1st Ave & Davie Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: 9 a. m. - 2 p. m.
- 11/25/2021: cerrado
- 12/24/2021: 9:00 a. m. - 12:00 p. m.
- 12/25/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The woman Rosie is extremely rude, had an attitude at 9am when I picked the rental up and still had a attitude at 2pm when I dropped the rental off. Also when I simply tried explaining to her I put $40 worth of fuel in the vehicle to match what was in there before (little less than half a tank) and the gauge barely went up she gave me attitude then after only using the vehicle for 67miles and being charged for 80miles that was estimated she told me she could not refund me me after telling me in the morning I would receive back pay for miles not used, I would have to wait and see what uhaul credits me. Very unprofessional and very unpleasant person to deal with.JOSHUA S.
El cliente no dejó un comentario.William E. | Overall Experience
El cliente no dejó un comentario.JOE M.
The storage space and facility were very good.Robert F. | Overall Experience
Fast service. Friendly attendant. Really appreciated how easy the whole experience.SIMON G.
El cliente no dejó un comentario.DIEGO G.
Staff has always been great to deal with here.John H. | Overall Experience
El cliente no dejó un comentario.CELIA G.
El cliente no dejó un comentario.Ingo S.
Rose was very helpfulKaren C. | Overall Experience
The ladies who manage this property were always helpful and accessible and accommodating! Great work!Kathleen B. | Overall Experience
El cliente no dejó un comentario.JAMES L.
I rented here for three years and I never had one single issue I felt very safe and secure while entering and leaving my unitThomas M. | Overall Experience
This my second time renting from this location. The staff is wonderful.James M.
Mandy was absolutely AMAZING and my experience with her was by far my best experience with UHaul. Keep her, give her a raise and value her gift. You can't teach customer service - FranckyFRANCKY P.
This is a great facility. It is such easy access. If you live in the area I can't think of any better place.Melissa G. | Overall Experience
Approve the driver prior to pick up. Shouldn't have to wait outside for 10 minutes just waiting for approval prior to pickupLouis C.
El cliente no dejó un comentario.Michel G.
El cliente no dejó un comentario.JACLYN G.
Fast, friendly and convenient, Thank you!ANDREW R.
El cliente no dejó un comentario.RICHARD R.
Nothing much to add. very good service .LOUIS P.
My issue was not with that store but U-Haul overall. U-Haul changed my original pickup spot to a spot 10 mi from where I wanted to be. When I arrived there the office reeked of marijuana. They didn't have my truck but told me I could come back the next day and get it. I explained movers were waiting for me and they sent me to the third U-Haul shop. They were helpful but by then U-Haul had so tarnished their reputation that I seriously doubt I will use them again.Matt D.
Love this place! The staff and place is super nice. ¡Gracias!Elzbieta P. | Overall Experience
El cliente no dejó un comentario.ROSALIND S.
I was very satisfied with the accommodation and customer's service was excellent. If ever I am considering renting again, I will not hesitate to visit you guys. I appreciate the helpfulness of the staff members. Thanks for your professionalism.Haven F. | Overall Experience
Bugs swarmed my wife while sitting in the cabin.MORGAN K.
Being able to park my car there overnight so I wouldn't need to get an Uber Have a second set of keys available in case the first set was locked in or misplaced Having the ordered equipment availableDENNIS G.
Nothing, keep everything the way it is and i'll be your customer for life. Thank YouDANIEL H.
The lovely ladies at the front desk went above and beyond to facilitate me request and we're very cordial. Best service ever.Virgil S.
El cliente no dejó un comentario.ARVID H.
El cliente no dejó un comentario.Taylor B.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Fernando S.
Mandy at the desk is an amazing employee. She is extremely personable while maintaining professionalism, she made the entire rental experience enjoyable!Oluwaseye T.
Nothing that I can think of. I'm totally satisified.DANIEL H.
Overall it was a great contactless experience!! No complaints!!Kimberly K.
I arrived 15mins before my pick up and when the store opened then did the previous renter only drop off the keys to my van. That meant that the agent had to still clean the vehicle before i could use it. I left the facility at 9:20. They did also not have a appliance dolly like i had booked. This meant i needed to go past Wilton Manors to collect one. I arrived at Wilton Manors at 09:45. 45 mins into my pick up and i was not at my home yet. Worst experience ever. I then also called Anna from Pompano and she was not helpful at all. She is supposedly the person to speak to and the customer representative. She had the worst customer care attitude. I would expect a major reduction to my bill as this was not acceptable by any standards. Mandy at USA storage was great and also Harry at Wilton Manors for the appliance dolly.BRETT F.
El cliente no dejó un comentario.Adam K.
The inside cabin had trash on the floor stuffed under the seats when we got in. Not a huge deal but due to the current state of affairs of the world, it shows these trucks probably aren't cleaned and sanitized like they should be. Pick up was a breeze and so was drop off. I also had to extend my rental due to a moving mishap and they were accommodating!Ashley D.
I am extremely disappointed with this visit to U-Haul especially since I had used this location previously without issues. It took me over an hour to have access to the truck despite preparing everything with the mobile app. I returned the truck within 8 hours and drove a total of 11 miles and returned in the same condition I picked it up. It had several boxes and a moving blanket in it. To my surprise I was charged for fuel after filling the truck to the same capacity and a cleaning charge of 80.00. Needless to say I would not use U-Haul again or this location for any services. It cost me double of what was in the contract. I have been using U-Haul for 35 years so it is very disappointing. Sincerely JeffJEFFREY A.
El cliente no dejó un comentario.Simon R.
Every time I use this location for truck rental it is a stellar experience. Very friendly and knowledgeable staff make it easy and painless.Charles W.
Rosie and Mandy are great ... Very detailedRossana C.
Mandy was very helpful. I really appreciate her efforts.Michael W.
El cliente no dejó un comentario.Phillip H.
El cliente no dejó un comentario.JACQUELYN S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Ralph S.
El cliente no dejó un comentario.LELDON R.
El cliente no dejó un comentario.Amanda K.
Replace the managerJohn B.
My experience with the office I rent from has been so consistently pleasing from the moment I walk in the door until I hand in the keys all i can say is please keep it just the way it is. Thanks to everyone.DANIEL H.
El cliente no dejó un comentario.JD C.
The entire experience sucked until I walked into their facility and talked to their in store rep who made it right in an instant. The internet interface was ridiculous. I entered my license THREE times. Failed experience!!!!!Joseph G.
This is the second time using this location, and the ladies at the desk were as helpful as could be. We actually went out of our way this time to make sure to use them again!ANTHONY O.
El cliente no dejó un comentario.KIMBERLY G.
El cliente no dejó un comentario.Charles H.
They didn't verify the gas when I was there and charge me more than U$10.00 (3 gallons) on my bill. Nobody answered my calls to complain about it. The truck was dirty inside.Leandro W.
Apparently there was a smoker in the pick up truck prior to me. The truck was clean however smelled so bad from smoke. I was told before hand that it would smell.Rhoda S.
Please ask the customer if they want the insurance added Before you complete the transaction. The insurance was just added to my bill. I was not asked. But after I asked that it be removed they did with no questions. Mandy & Rosie were great!!!Russell D.
the front desk service was surprisingly helpful, went above and beyond.Aaron H.
Van was new and it was great.Barbara C.
Great equipment and A-1 customer service.Michael M.
Maintain a larger selection of vehicles.DANIEL H.
I've already called the 800 number. I've already wasted way too much time on this. Not happy at all. Terrible customer service.Patricia P.
El cliente no dejó un comentario.Richard S.
I would suggest offering free rides for customers to and from the facility where the vehicles will be picked up and dropped off.Daniel H.
Maintain the excellent level of service I was given to all your customers is all you need to do to maintain your excellent reputations. Thank you for a really good experience.7Daniel H.
They didnt have the 4 wheeler and we had purchased prior.Marc G.
First I must give kudos to the young lady who assisted me (I feel bad that I forgot her name). She was professional and tried her best to provide a great experience. However no fault to her, the system was not working properly and staff is forced to use their personal cell phone to conduct business which took forever. I am happy with her service, but not with U-Haul at all.CLEMENT R.
El cliente no dejó un comentario.Lisette L.
Couldn't get into the lockbox but the guy at the desk gave me a spare key to the truck. ¡Gracias!Mallory S.
Excellent customer serviceSusan S.
The cab and inside the truck we're not very clean. Truck drove well and had no issues. I did try to fill the gas up to where it was when I took it out, but was still charged an additional eight dollars for maybe 1 gallon of gas.louis K.
El cliente no dejó un comentario.Dan D.
Don't charge me for the fuel since I filled the tank exactly how I took the truck.Henrique G.
I have already recommended this location to several friends.Yvonne B.
It took me an 45 minutes to get the keysRodney M.
We had a MOBILE pickup set for 9AM. Not only was mobile app not working, but the employees were not present until almost 20 past the hour, then we had to wait a solid HOUR just because the guy working the desk not only didn't locate the reservation (Which was VERIFIED and PAID FOR IN ADVANCE), he CHARGED US AGAIN when the reservation was already confirmed payment and paid for in advance! We wasted the first hour of the rental which was automatically set to begin at 9AM sharp, and now we have to deal with refunding our soluble charge, which is already a level of ineptitude that borders on the imbecilic, and I mean that in a very caring way. I am glad no one I know goes here, I wouldn't refer even my worst enemy to this cesspool of driveling galoots.Rodney M.
I found everything to be in order and nothing needed to be corrected or changed in my opinion.DANIEL H.
Office disorganized. Personnel not able to process my reservation efficiently. It took an hour to check me out with a truck. Same problem on return. The office staff had difficulty checking the truck back in. Computer program kept erroring and the clerk had to go online with her cell phone to complete the check in through the U-haul app. I doubt it was all user error. It seemed a combination of poor training and a not very intuitive program. Less than stellar experience. I hope to have better luck next time with another U-haul location.Bruce M.
Perfect smoothVernon M.
El cliente no dejó un comentario.Donald E V.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Patrick T.
She was very efficientJohn G.
El cliente no dejó un comentario.RENAUT P.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Andrea J.
El cliente no dejó un comentario.Jorge I.
El cliente no dejó un comentario.Clark W.
El cliente no dejó un comentario.Diego C.
They were out of dollies and low on blankets to cover the furniture. I found out when I got there and didn't have time to get a truck from a different place. I did my best with my furniture but ended up scratching up the corner of a $1,600 dresser.MATHEW M.
El cliente no dejó un comentario.STEPHANE R.
Understaffed and it took forever to check out the truckJeffrey K.
Great serviceAshley A.
Laquana was very helpful, she is the reason i would definitely use this store for my future rentals.Claudia P.
El cliente no dejó un comentario.John G.
Very friendly and helpful staffPEGGY S.
It was provided to me buy U.S Self Storage in Fort Lauderdale. They are always very professional. Thank you! WayneWayne's W.
El cliente no dejó un comentario.Jean P.
A.+ operation and great support !michael K.
It was very easy to rent the truck from this company. Would certainly rent from them again.kathy T.
Everything was great!RAFAEL M.
The young girl who checked me in on Sunday May the 19th was superb! Excellent service!Steven K.
fast and easy serviceAnthony V.
No improvements needed. The staff was excellent in how we were treated and how well they explained everything. Great experience.LAURA B.
Servicios adicionales en esta ubicación
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