Customer Reviews for USA Auto Sales
(U-Haul Neighborhood Dealer)

103 reviews

1189 Seminole Trail   Charlottesville, VA 22901

(434) 566-0015

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(434) 566-0015

1189 Seminole Trail
Charlottesville, VA 22901

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Nothing! The service was excellent. Keep it up!

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Christer B. 
Rating:
3.0

The owner was knowledgeable about the process of picking up our trailer and helped us get it attached to our vehicle. The building a little difficult to find. A small sticker indicated it was a Uhaul dealership.

SARAH THERESA L. 
Rating:
4.0

Customer did not leave a comment.

DOUGLASRENWICK C. 
Rating:
2.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Daniel I. 
Rating:
4.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

YONIORNELAS O. 
Rating:
5.0

Quick and easy

Mark W. 
Rating:
2.0

Vehicle was very dirty inside and out; still had possessions from past renters. There was no one able to assist with my rental issues even though the office was open

Veronica H. 
Rating:
1.0

I was charged for fuel. I returned truck with correct fuel but they decided to charge me extra. Also lady at location was rude over the phone.

BOBAN R. 
Rating:
4.0

Customer did not leave a comment.

Damiel S. 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Customer did not leave a comment.

Mary Beth M. 
Rating:
5.0

This UHaul came through for us in a big way, the other area ones weren't answering their phones but this one came through and set us up right before closing time so we could go pick up a mattress to sleep on after moving in. Polite, friendly, and helpful. Thank you so much!!!!

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
3.0

I declined the insurance coverage when I made the on-line reservation, but was still charged for it.

david J. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

JAMESANDREW T. 
Rating:
3.0

The location was hard to find and communications were tough. Also, hard to park in that small lot.

CATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
3.0

the requested Dolly was not there, the gas was less than half full. The truck was wedged back behind other cars in the lot and I was responsible for getting it to a functional area

AARONJOSEPH C. 
Rating:
5.0

Outstanding service, as always!!

Steven H. 
Rating:
1.0

We hooked up to a first trailer no lights. We hooked up a second trailer also had no working lights took 40 min and we left with a broken trailer

GREGORYWADE S. 
Rating:
4.0

Make the returning of the truck less complicated. It was way overboard with all the pictures

william E. 
Rating:
5.0

Customer did not leave a comment.

Anthony Andrew J. 
Rating:
3.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

Kathy Z. 
Rating:
5.0

Customer did not leave a comment.

LESLEYDIANE S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

My problem wasn't with this business, my problem was with the after hours check in of my trailer and the website not letting me check it in! Was on hold for 37 min after calling the uhaul number as well! Your website is terrible and needs to be more reliable and user friendly.

NATALIE H. 
Rating:
5.0

Owner/manager of the establishment was super helpful and friendly. Went out of his way to ensure a smooth rental experience.

JOHNW R. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
1.0

UHaul.com screwed up royally! They sent me an email saying the 15' truck would be available for pickup at 9am at USA Auto Sales, so we scheduled movers through UHaul to show between 9 and 10. When we got to the location the truck was there but the office was locked and a sign in the window said it didn't open until 10. There happened to be a guy in the business next door who called the owner, but the owner said he was in a class and couldn't come to give us the key. He told us to get the key out of a lockbox by going through the website. The web representative answered after 20m and said they had wrongly switched us over to something called "ride share." I was still on the phone with UHaul and struggling with their ridiculous online system over 40m later when the owner showed up and checked us out. He waved his hand derisively at the lock boxes and blamed everything on "technology." We were delayed by over an hour in picking up the truck. Fortunately, the movers were really nice about it and stayed until the truck was loaded. At the other end of the three hour drive, we had scheduled through UHaul for two movers to arrive at 4pm. Instead, four movers came at 2pm and called to find out where we were only halfway through the drive. Again, the movers were nice and waited to unload the truck, but this move was very stressful and could have been a disaster, thanks to UHaul.

Linden A. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

allison S. 
Rating:
3.0

My truck only had 1/4 tank of gas

Kelly M. 
Rating:
2.0

Not clearly identified from the road.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

SHELDONMICHAEL G. 
Rating:
3.0

I might recommend, but it was a dump compared to the Ohio location.

CHARLESCUMBEE P. 
Rating:
4.0

Customer did not leave a comment.

Kivanc A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Attendant was very helpful and polite.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Omesha C. 
Rating:
5.0

Great customer service and great experience!!

Steven H. 
Rating:
3.0

Little difficult to find. No a lot of signage.

Robert G. 
Rating:
5.0

Fast and easy, in and out with no problems. Great place .

alexander O. 
Rating:
5.0

The gentleman at the location where I picked up and dropped off was very helpful and friendly.

PAULDAVID B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad E. 
Rating:
3.0

Customer did not leave a comment.

Flora A. 
Rating:
5.0

Everything was set up as expected. Thank you

SARAHFOWLER H. 
Rating:
3.0

Customer did not leave a comment.

JAMESWILLIAM H. 
Rating:
4.0

The woman who helped me was very nice and easy to work with. The man who hooked up my trailer got everything right and it all went well and smoothly.

Abigail W. 
Rating:
3.0

Customer did not leave a comment.

Rhoda S. 
Rating:
5.0

Very helpful and kind

Wanda C. 
Rating:
2.0

Person was nice but the drivers seat belt tied in a huge knot that took me 20 minutes to undo...since the person was working with another customer I had to move truck out of parking area so a waiting food truck could get through so I ended up just driving it to my home without a seat belt, fixed that at home myself. He had to be aware of it as he drove it from the side/back to bring it to me. Transmission on truck was horrible & when you hit brakes it roared trying to accelerate.

Charlene N. 
Rating:
3.0

1. Know where the trailer is on the lot. They had to search for it. 2. make it easy for dealer to see my reservation. I had to walk him through a lot of the same information I'd already given to U-Haul in making the online reservation, including he initially tried to charge me twice the reserved price.

Mark G. 
Rating:
3.0

They were very nice but could have swept out the trailer.

CORYDONBAYLOR B. 
Rating:
3.0

Customer did not leave a comment.

THOMASJAMES F. 
Rating:
5.0

Customer did not leave a comment.

SHYAMDORJE T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I would like someone to contact me regarding this u-haul. It is in need of new brakes it had tremendous mileage on it and the floor of this box truck got so hot it would burn your feet or make a can explode which it did. This truck has many issues and should be retired I would like to please talk to someone about it it was a miserable ride not to mention dangerous.

JEANNIE B. 
Rating:
3.0

It was a bit difficult to get the trailer parked as the access was tight. I ended up unhooking the trailer and pushing it into place by hand. Job done, but a bit difficult. The place was hard to find because it sits behind another business on the main road. I did find it after making a circle twice.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very helpful and friendly staff.

THOMAS H. 
Rating:
3.0

They sent out a person with a bad back to hook up They charged me two days and 2x the insurance coverage for returning after hours No bathroom - or if there is one they didn't want me to use it

Todd L. 
Rating:
5.0

I thought the gentleman who assisted me was very friendly, professional, and helpful. I'll rent there again when I need another trailer because of him.

Jacob B. 
Rating:
3.0

Customer did not leave a comment.

SHARI D. 
Rating:
3.0

Used on line drop off after hours. Quick & easy drop off. Truck parking easily accessible. Location convenient & safe for a female alone.

COURTNEY K. 
Rating:
5.0

Customer did not leave a comment.

Drake V. 
Rating:
2.0

Could not find our reservation, did not provide moving blankets I had requested, did not enter extra insurance I had requested. Basically as if we came with no reservation at all.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
2.0

This location needs better signage. Very difficult to find off of Route 29. I tried to return using the UHaul app - horrible experience.

eve S. 
Rating:
4.0

Have more trailers at more locations in town.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

I called Pantops location twice to ask about dropping off the trailer. They said bring it on! I did and they told me I could not leave the trailer here because it was Public parking. They referred me to another drop off place and it was closed on Tuesday!! After all these frustrations I took the trailer to the third location at US auto sales and they were great!

David P. 
Rating:
3.0

my furniture pads were not included in the order and I Was never able to reach anyone by phone to rectify the issue.

SOFIA E. 
Rating:
5.0

Customer did not leave a comment.

gordon H. 
Rating:
2.0

We were told by this location our drop off site was grass valley, California. We were rerouted to Roseville, ca, 40 miles away.

Maxwell P. 
Rating:
3.0

Price was ridiculous in Texas $300, $750 Virginia, dam rip off.

KEVIN P. 
Rating:
5.0

Excellent service and equipment!

Steven H. 
Rating:
5.0

Place a U-Haul sign near the street. Employees and owner were great!

Donyll S. 
Rating:
5.0

They need better U Haul signage at the street.

Edward Alexander D. 
Rating:
4.0

Customer did not leave a comment.

Dana C. 
Rating:
5.0

Convenient and helpful - plus the app made things very easy.

Terrel D. 
Rating:
3.0

Very cluttered and tight drop off. Guy was friendly and drop off was quick.

Dirk S. 
Rating:
3.0

There are other uhaul locations that are easier to access in Charlottesville. The attendant was helpful and courteous

stephen K. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
3.0

I was really unsure of where to park the truck when I returned it. If they could just provide some sort of description in the app of where exactly to park when dropping off the truck I think I couldn't felt a little more comfortable leaving it where I did.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL T. 
Rating:
3.0

It looked very busy and unorganized

David P. 
Rating:
3.0

Location is very inconvenient to get on and out of.

MICHAEL G. 
Rating:
5.0

After-hours drop-off. Easy on/off from the main highway. Great level parking area to park trailer and plenty of room to maneuver tow vehicle. Thank you Salam for the great service!

RAYNORMCCARTY S. 
Rating:
1.0

Terrible service. Terrible experience at checkin. Terrible experience at drop off three hours later. Then incorrect/dishonest billing shows up on credit card statement. For the record, the regional manager was involved in the counter transaction (on the phone) just to get the contract done. Personnel at the shop were totally untrained. I am expecting a refund immediately.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Shaquita I. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
No reviews have been submitted for this location.

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