Customer Reviews for USA Auto Collision LLC
(U-Haul Neighborhood Dealer)

23 reviews

5909 C Service Rd   Birmingham, AL 35235

(205) 945-7535

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(205) 945-7535

5909 C Service Rd
Birmingham, AL 35235

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mia Fiterman 
Rating:
2.0

I would recommend for convenience of location only. Pickup location is an auto collision repair business and the rental units are crowded in with damaged autos and not easy to maneuver. The equipment was filthy. Inside the cab there was mud and trash all over the driver side floorboard and inside door. The cargo space had mud, a salt like substance, animal hair and insects. I had to clean the cargo area with bleach and water 3 times before I could use the truck. I also had to clean out the interior which caused me a 2 hour delay before I could start loading the truck.

Jeff Ferrell 
Rating:
1.0

U haul never fails to rip people off.... it doesn't matter what condition things are returned in, you will charge extra for something... I am glad I rarely have to use your service, because when I do you continue to disappoint!

Bryan Serena 
Rating:
4.0

This wasn't the location I had originally made reservations for was a little upset because my truck wasn't there I was sent to this location out of the way but overall got the situation resolved

Jeffery Gordon 
Rating:
4.0

The truck was blocked and someone immediately moved it, but it would’ve been a problem for an after hours pickup

Matthew Swale 
Rating:
1.0

Customer did not leave a comment.

Olivia Thomas 
Rating:
3.0

Customer did not leave a comment.

Michael Gallien 
Rating:
1.0

Have signs for where to drop off.

JORDAN PRITCHETT 
Rating:
1.0

I do not recommend dropping off at this location. When I arrived, they told me there was no where to park the vehicle and that I needed to bring it to another location. I specifically picked this location since it was on the way and the others were not close and in bad areas of town. They were nice about it, but they should have prepared for my arrival or moved it to another location themselves. Don’t get stuck begging them to take it like me.

Mary Kathryn Parrott 
Rating:
1.0

It's not the location that's the problem. It's the fact that I reserved a truck at Vestavia. I received an email that my reservation was moved to a Shell station in Homewood. I showed up there to find the 15' truck I reserved wasn't there. But I was offered a cargo van...that wouldn't do the job of the truck I reserved. Finally, I was told to go to a body shop 35 minutes away in Trussville. Wow, how convenient. I wasn't given any sort of discount for the incredible inconvenience, but only a few extra free miles...that I didn't need to begin with. Totally horrible customer service the entire way.

BRANDON HARDER 
Rating:
3.0

Customer did not leave a comment.

Jane Wilkerson 
Rating:
3.0

Timothy was very nice and polite. He also, was very detailed, knowledgeable and specific of how the operation works with renting from the company..

Kambri King 
Rating:
5.0

Nothing

Racine Swayne 
Rating:
4.0

24/7 was a horrible, time consuming experience. I much prefer dealing with humans!

Kris Allison 
Rating:
5.0

Customer did not leave a comment.

Gina Davis 
Rating:
3.0

Customer did not leave a comment.

Donald Hayes 
Rating:
5.0

Customer did not leave a comment.

Kenneth Storie 
Rating:
2.0

Only 1 person at location working (prob b/c at 6:30 pm) and they did not know where to tell us to leave key, etc.

Sunni Speigle 
Rating:
5.0

Customer did not leave a comment.

Fred Brown 
Rating:
5.0

U-haul corporate changed the pickup location at last minute. Original reservation made at Center Point location. Changed pickup location did not have furniture dolly or furniture pads which made me visit two locations across town to complete my moving needs. Unacceptable! To make matters worse; corporate changed the trailer pick-up location a second time back to Center Point. Upon arrival on day of reservation at 8 am...no trailer available and I was sent across town to 5909 C Service Rd location. Poor, poor, poor customer service!

Reid Armistead 
Rating:
5.0

Customer did not leave a comment.

David Morgan 
Rating:
3.0

Dropped off at night, called the next day and they said the trailer was checked in. Two weeks later and yesterday it was finally checked in. Poor customer service.

jasen sanchez 
Rating:
5.0

Very helpful and friendly staff. This is the first place I will come for future needs

Daniel Smith 
No reviews have been submitted for this location.

Additional Services at this Location

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