Quick, professional and friendly service by location personnel. Gracias
JULIO T
Customer Reviews for Us Pak N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Tire blowout on tow dolly because of the brakes
JEFFREY WThe staff at this location is good, but the vehicle rented should not have been permitted to drive on the road. The tires were under-inflated, the brakes were squishy and inconsistent, and worst of all the transmission was barely able to change. I had to shift gears by releasing the gas pedal to enable shifting. I could also not drive over 40 miles an hour. And this was on a van that has only 5400 miles.
LOUIS GWas told $74, then given receipt for $85 and then they charged $100. Worst experience ever. Bait and switch at its finest when advertised for $39.95 a day. I will never come here again: I will also be writing reviews on yelp and all platforms in regards to this.
TONI GThe whole experience was amazing. The fact that you can return the truck after hours is a plus. Instructions were very clear. Easy to access.
VIVIANA CI rented a truck to move a large leather couch. The total trip was 9 miles round trip. Upon delivering the truck back to the location, the employee advised that the truck was dirty and i needed to pay a cleaning fee. I protested. Then he said I drove 10 miles and the fuel charge would be $26.00. I protested this as well. The employee agreed the trip total was 10 miles but the previous rental employee noted the gas gauge was half full. Therefore I must pay to bring it back to half full. I again protested and he charged my card as shown on receipt. I've done business with Luis since he opened, but I will never use his services again.
CHARLES SLas millas que te ponen en el contrato no coinciden con las que tenía el truck pésimo servicio y atención al cliente eran 8 millas de diferencia y por más que envías pruebas te salen con cuentos
JOHN BCouldnt ask for a better experience. Second time in a few months Ive used Uhaul.Extremely happy.
GARY LWas charged a fee for After Hour Service Fee. Vehicle was returned on the contracted date and time. Site was closed due to a holiday so I put the keys in the drop box.
Paul SIt was $18.95 Had to call corporate cause they charged $248 .. still ain't right but not worth arguing over... had trailer for 17 hours, trailer was great service was terrible.
ROBERT BFriendly people
GERARD DService agent was excellent.
DAGOBERTO PHave accurate listings of trucks.
SAHIR SWhy they charge me for gas if I put more of the level they give me when I pick up the truck they charge me 9:50 and I put $10.00 before dropped the truck back
JORGE BHave more available.
Andrew WEasy, convenient,fast,
Gabriel SThey always charge more gasoline and in this time charge cleaning fee and overtime. That's not good. Also not be able the commercial hour. Now after 9:00 am the location it's closed. What about my time?
SLEIMAN BDrop off was quick and easy. Staff was friendly and helpful.
TODD MThe location is fantastic. Unfortunately there's an issue with U-Haul. Had a reservation for five by a trailer when I showed up to pick it up there wasn't one available. Fortunately, I was able to get a larger trailer but have to pay the difference. Shame on you Uhaul not calling customers and letting them know that the trailer is not available at that location.
Andrew WI used the truck to move some furniture. I drove a total of 22 miles. I put 2 gallons of gas in the truck yet was charged over $9 on my invoice for gas. I believe I was ripped off.
DANIEL MGood morning this Mr sawhney I book u haul online price was different i went store they charge different .I did not fight with him i need truck .when I turned the truck I called she said David called me no one called me yet .
BARINDERJEET SThe trailer was a dual wheel 6 x12 with a rollup door. The rollup door was hard to close and open. A little oil would have gone a long way. The trailer had no front jack to raise and lower easily (it is very heavy with the emergency brake system). They do have a hand jack you can use to raise and lower it, but only if there is someone there at the shop to give it you. If you drop it off later in the evening with no one there at the shop, you are outta luck. Trailer tows fine and had newer tires.
KENNETH Wgood & efficient
FRANCISCO CThe owner, Luis and the group of employees are great
Andrew WCan't use app to checkout online neither remainder to keep the utilities inside the cabin not in the truck area
EDUARDO JGreat service
ROLLMAN RGreat location! Equipment well maintained and operated by knowledgeable individuals trailors and towing requirements. Friendly, willing, and capable of helping. My favorite location within 10 miles Frank Tastinger.
FRANCIS JI go there 'cause they're usually SHARP & diligent
FRANCISCO CGreat experience, thanks so much !
JOSE MThey were vey helpful
PAUL SThere are problems with the application. I couldn't complete the entire process for the truck return, since I only used it that same day and I had requested it for 2 days. I hope they didn't charge me for those two days. Everything else was excellent.
JOSE RThe return area is not secure and is very dark
GEORGE MGreat place to rent a U-Haul
William HThe gentlemen at this location are among the best people I have ever encountered. Helpful, knowledgeable, willing to help.
Jay VI was not aware this was a privately own rental location. Would like to know would have made better decision were I was moving.
Carrie CPlease improve your AP, when trying to return the trailer it took over a 1/2 hour to go through the process. It seems to you have to buy a new phone just to return the trailer. Luckily my son was able to use his phone to complete the return. Other than that, everything went well, and looking forward to renting again soon.
John EI loved the how easy and quick the truck retrieval and drop off were.
Roberto CDrop trailer off 12 hours early. Their employee never checked it in… overcharged me $106.
ERIC SEverything was great. Thank you,
Kenneth WThe service was outstanding. There were several people waiting to rent equipment and the person dealing with them was nice, courteous and helpful despite of one of the customers being rude and being complaining loudly about unrelated issues that she was having. The attendant was patient and nice to her. My only complaint is that the cabin of the truck was not clean, perhaps left like that by the previous renter. (Coffee spills, or soda spills).
SERGIO VAsk for Gabriel. He is amazing. Thanks
VICENTE DRenting from this location was very easy. The staff at check in and check out were pleasant, and this location has a lot of big trucks! I will come to this location first when I need to rent again.
JACLYN BIt’s been always great dealing with these people.
Pablo GGood person 💪🏻💪🏻
David BExcelente
JOSE GChange how customers pay for tolls. I was double charged and cant get a refund.
John MI had put an advanced reservation in for a 5 x 8 trailer and received a phone call from Uhaul three days before my reservation saying that it was not available if I would take a different trailer. Not happy by that.
Andrew WI have used this location many times without issue, however, today was not like the rest. It took me nearly an hour to be processed for my trailer rental, and when I pulled around to hook up, the trailer I paid for had a flat tire. I instead rented a smaller trailer and went on my way as I was now very late. Upon receiving my emailed receipt, I noticed I was charged for the insurance which I declined TWO TIMES before
Steven HThis is a comment for U-Haul corporate: if you're going to switch locations for rental pickup, PLEASE CALL OR EMAIL OR TEXT THE CUSTOMER. Don't make them waste time going to the original location only to be told the equipment is not there. The Us Pak N Ship location was excellent. The owner was extremely nice and accommodating. My issue is with U-Haul corporate that sent me 35 minutes (each way) from my house to get the equipment plus I had to return the equipment to this location. This translated to 2+ hours of my timer picking up and returning the equipment.
Jill Lefficient processing
francisco cI wish all services in America will be the same of this U-Haul location that expedite your request and you get always what you want
JORGE C24/7 app was difficult to use and gave me problems.
Joseph C: )
PAULINA LThe rental truck was parked in 6 inches of water! The staff probably knew that and that's why they just told us that it was around the back of the building!! It should have been parked elsewhere out of a flooded area! Starting a 300 mile drive with soaking wet feet isn't acceptable.
Ed W