Agent had no idea I was coming. Admitted that he had ignored the texts from the regional manager. Charged me for damage insurance that I specifically had declined. I then had to spend a lot of time on the phone with multiple Uhaul reps to get refunded.josh R.
Customer Reviews for US Fuel
(U-Haul Neighborhood Dealer)
Middle Island, NY 11953
(On route 25 across from mcdonalds)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 6:30 a. m. - 11 a. m.
- Sáb. - dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure there is more than 1/8 a tank of gas in the truck before they pick it up. Also do not park the truck in a 7 inch puddle that you have to walk through to get into the truck.Joe B.
Shut down your business because you suck. Horrible experience. Staff are lazy don't record records, are very unprofessional & even hang up on people and charge them for unauthorized charges.Kacy C.
The guy was super busy, but he was like " Don't worry I'll take care of everything" not only in words, but he really meant it. I didn't have to go through the app for every step, he just made the whole thing so easy.Febin K.
The truck was not mechanically up to standards. The engine light came on and I was told to drive it as far as possible and they would get help to me if I needed it but mindfully reminded me it could take up to three hours. I made it home 500 miles with this gas guzzler. I had roadside assistance come out waited three hours and the truck needs a catalytic converter which does give you poor gas mileage if it's failing guy shut the light off when I dropped it off the light popped right back on â€¦.. also the right windshield whipper fluid didn't come out of the right side causing a problem with seeing out the window with the snow and saltâ€¦. Overall I'm unhappy it doesn't seem you people maintain your trucks Nobody was at the location for drop off I couldn't mention any concerns to a real personâ€¦jessica M.
Somehow this locations doubled the miles I actually drove and then charged me them and for the gas that I had already replaced and then accused me of not returning the truck on time when I actually brought it back early and they charged me an insurance fee that I declined. Shady non typical behavior as compared to the other locations I typically rent uhaul trucks from. So I won't be using this location ever again.Glenn E.
Took 1.5 hrs to get my equipment. Trailer was missing brake cord. Had to wait even longer. Drop off was unpleasant as well. Was told i needed to come back around 6pm when my drop off was at 12 because the guy in charge wasn't there. I then had to disconnect the trailer myself. And my trailer wasn't probably checked in till later. To make sure I took pictures of the trailers condition and called uhaul directly..waited 25 minutes on hold.MICHELLEDIANE F.
El cliente no dejó un comentario.John H.