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james S.
Customer Reviews for US #1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Drop off was easy with a step by step system and was able to do it all from my phone.
Hunter P.Everything was good.
Chris L.The owners were so nice, I definitely will use this uhaul establishment again!!!
Angela D.Very helpful and friendly
Corol R.They were great!!!!
Luis L.There was not a clear place to park the truck nor was there a clear sign that they was even a uhaul dealer
Jessey S.Poor customer service when picking up the truck. Truck was filthy inside the cab and the back. The truck also had trash in the cab and smelled like pot. I wouldn't rent from this location! Stay away!
Corey C.Have a dedicated Uhaul Rep to complete a walk around and give clear information - Our Uhaul was damaged and we were told to just take pictures of it. This was documented yet Uhaul had not been repaired
christy S.You might already do this but just in case you don't, may I suggest you offer a broom and dust pan to the customer so we can make sure truck is swept out.
Marc T.I will never rent from UHaul again. Order handling of the truck was very bad. I had to go to a location 35 miles from my home to pickup the truck instead of the location just 1.5 miles from me, which was the location I selected online. Very bad planning.
James G.Truck was clean on a quick look, however in box floor had something purple blue sticky substance on it and the ramp was covered with it, I didn't climb in the back or pull the ramp out on pickup inspection, also lot of dog hair on the e passenger side of the cab
robert H.The woman working the counter was super friendly and helpful. She knew what she was doing and got me out in a timely manner even while helping other customers.
Hunter S.I recommend the location and customer service available by phone. Very professional and helpful people.
Deborah B.The Uhaul I picked up was dirty with food crumbs, dirt everywhere and cigarette ash in the cup holders. The fuel sensor didn't work, which added a significant amount of time on to my total travel time.
Natalie D.N/C
Collyn S.I was very pleased with the customer service. We rented a unit for a week needed to extend the contract further. Had no issues. It was an amazing little trailer!
Sabrina L.This location was friendly and made it easy to rent a truck. The lady was very nice. I just showed up and got the truck very quickly. Thank you guys very much.
Sean W.When I arrived to pick up my trailer there was no one to hitch up and connect my trailer. Same when I returned it. I rent a trailer once or twice a year for the last decade. I have never been to a uhaul location where there wasn't someone to hook up. I am a heart patient and not physically able to do this. I checked with Uhaul about dropping the trailer at another location and I was told that I would need to pay additional charges to do that. This was quite possibly the last time that I will choose uhaul as my rental provider.
Wayne C.The lady was very nice that I returned trailer to
Jeff M.The lady that helped me was friendly and professional.
Matthew M.We had the nicest lady help us and she was on it really helpful
Tracy H.We didn't choose this location. The location we picked was changed to this one.
Randall R.I can't think of anything. It was a very pleasant experience.
Melissa A.Prices are very high.
Allison L.Our location got changed the day we were supposed to pick up the truck, and when we got there we were informed that there were no moving blankets or the dolly we had ordered.
Benjamin O.I didn't like driving 20 miles to a different town to pick up and take back otherwise everyone was very helpful and courteous
YVONNE C.The young man working didn't know how to return the truck on his tablet computer so I had to do it on the app. Which worked great.
Charles B.The lady was very pleasant and professional. She seemed to care about our experience and was honest about her ability to park a truck .
Jerletta H.The above location had problems with the online program. I also had problems as it did not like the zip code and would not move forward to the next page. It also would not accept my credit card for some reason. No explanation given. The help desk did a good job though of getting me through. The ladies I talked to were Charity and Tammy. They were very helpful. This location was short blankets. I had to go back down to the location after discovering I was short. He should have counted better. I should have paid closer attention.
Robert D.The truck we picked up was "wedged" in between several other vehicles. There was ice and snow on the ground, so it was difficult to maneuver. The attendant just showed us the vehicle and left it to us to maneuver back and forth to get it out of the tight spot that the vehicle was in.
Zach H.A very pleasant and sweet natured person checked me in and out of my rental. She was quick, very efficient and knowledgeable.
Connie P.As always it was super great
Robert B.Easy to obtain a rental and great customer service.
Sapora H.You put me in a death trap and sent my wife and I across the country in it. Unethical to say the least.
James H.The clerk entering my rental was poorly trained and did not know how to operate your website
Phyllis R.Clerk was helpful but did not know how to check in equipment. Should not leave untrained employees to work by themselves
MICHAEL Z.First, I ordered 40 blankets, and she ran my card and charged me for the 40. THEN she went to her storage room and pulled out 2 plastic bags saying "That's all they gave me" - so she said, to look for a refund. It never came. I expected an immediate refund, but it never came. I got 12 or 14 blankets in those 2 plastic bags and had to unbox our own towels and bath towels and old coats to cover our furniture - very poor job U-haul. Blankets are common sense for renting a moving truck, so I don't understand why blankets were not available. When I told the returning agent in Fairland of my frustration, she very nicely gave me the 800 number to call, explain what happened - but to tell you the truth, it was so aggravating and handled so unprofessionally on the pick up end in Sapulpa, I just want to be done with anything called 'U-haul'. It's not worth the $30 refund to jump through the hoops and do the job the original pick up agent should have done in the first place.
John F.There was a padlock on the door which I had to call and wait for customer service to find the combination for. It took quite a while.
Benjamin S.Truth can had French fries and cigarettes in the seat and floor board.
Stacie V.Customer service was excellent but I have questions about the traveling fee when I hired people to move my things I will call later on today thank you so much
paulina A.After waiting on two other customers with reservation difficulties as well,got the tow dolly. This location only has one clerk, so no vehicle inspection and no help if needed with equipment. The pivot on the dolly was stiff and needed lube. I did watch the how to video so that was helpful. This location would have been fine if I needed a crack pipe or bong " they had numerous choices" or to meet a dealer or pimp. Lost respect for Uhaul...
phil B.Was inside a convenience store. Clerk repeatedly interrupted the transaction and asked me to step aside while she rang up store customers on the cash register.
Alan M.The person renting me the truck was not well trained. He could not figure out how to charge the credit card so I had to go to the bank and pay cash. This cost me an extra 100 dollars for a deposit. I ended up being double charged for the truck. This tied up a thousand dollars from my checking account setting off a series of problems. I did get my most of my money back , however I have yet to receive my deposit
Nonnie J.Wasn't very familiar with the rental process, couldn't answer questions. Had to call for help on everything. Gave me the truck I specifically said I didn't want. Once he called to switch me into a different truck he didn't walk out to verify anything. Mileage and fuel level were incorrect. Just told me to mark it on receipt and keep receipt.
Timothy H.Demand retirement of broken equipment!
Shauna S.I received a call from uhaul staying that the location selected didn't have the size truck or the dolly's I wanted. Long story short. They told me to go to a different location and they would have the dolly's. They said they would email me the new location and information, they didn't. The location that I had to call and get (after hold time) did not have the equipment, and took forever to check out. I paid for (x) miles and I'm sure I wont get refunded the $20. The guy never gave me any total when I checked in. Said uhaul would charge me the correct amount. The whole thing was shady.
Matthew R.No one could get the trailer off my hitch so I myself had to unscrew the ball and have to come back after he calls a mechanic to get my ball for my hitch back.
MARISSA K.Great experience!
Deedra S.I have a refund issue it's been three days and I dont have my $227 back I guess next time I won't reserve the extra time so it's not holding extra funds on my card
Donta A.The store smelled like garbage. The lot had broken glass under the tires of the truck and garbage--specifically run over can-- in the grass. It was a location that does not have high traffic volume and did not feel safe if I had to visit alone. No inspection of vehicle prior to leaving. The attendant was slow on tablet, could not upload my license then questioned me about my reservation amount. I know it was expensive but I did not want the attendant to point that out. We had to load furniture pads and truck dolly ourselves as she was only attendant at the store location. She did not know how to hook up Tow Dolly. We ended up calling road side service for new tires at 10 pm when thankfully we noted the tires were ready to blow as upon initial inspection the bad spots were under the tire well and could not be seen. I trusted I was getting good equipment. UHaul lost my trust that day. I would have wrecked had I actually gotten my vehicle on that tow dolly and on the highway. I was told I would be credited 20 miles for having to go to Sapulpa to pick up my items as was not my preferred location. This did not happen. At drop off,the computer system initially showed extra mileage that I know was an error as I took photos of the odometer at beg and end of trip. It took several reloads for the computer to agree with my mileage. I never did get a refund of the overage of estimated miles (I didn't choose the mileage amount--UHaul did). Customer service via phone and at drop of location were great. Again the issues lies in with the pick up location being unkempt and the tow dolly being sent in such an unsafe condition with no knowledgeable staff. That location gains a higher commission from having the trucks leave but it definitely did not deserve the money it made from me.
FLORANCE J.Took a liking time to complete, system kept kicking out. Wiener was very nice but didn't have the equipment were needed shop ended up 2 separate stress to get all things because was in convenient store, not a u haul
Stacy E.Speed up the process
Roy L.Even though I had put in all my information online, I still had to give her the same information. Also it took a little while to complete the transaction because she was the only person there. There were constant interruptions why she handled other customers that would walk in to purchase items. That also meant that I was responsible for hook up since she could not leave the store unattended. All that being said the lady was very nice.
Kimberly M.Great service
Carla B.Have the guy speak louder and more clear
Tyson B.Tried to over charge only wanted to give me 7.00$ back out of a 100$ deposit
Madison M.Requested 5 dozen pads only had 2 dozen. Inside of box was caked wut dried mud and truck was generally not clean. Cab stunk of tobacco smoke odor. Never had this with U-Haul prior. Original pickup location was suppose to have 26' truck, but rented it without notification to main office.
James G.I was not charges the price quoted and the man at the store couldn't explain things well.
nancy D.The original location did not have the truck I reserved so I had to call dispatch and request another place. Rebecca at dispatch was quick to find a replacement that worked out great.
Gregory M.Person who checked it out to me had to call several people to get it to process, also didn't know answers to my question about whether rental was for 24 hours or only for hours guess-timated & didn't try to find out either. When i returned it, person did not check the mileage or do any of the things the info said would be done. I still don't know how much i am being charged. Paid estimated mileage & rental fee upfront & haven't heard anything from uhaul since then. I'm hoping my credit card is not charged more than that amount. $19.95 + estimated mileage was $97.50 plus put $25 in gas-way higher than i expected. Won't use uhaul again!
Shelley L.They had no idea what they were doing. Were going to let me leave with trailer not secured to the vehicle. They are a lawsuit waiting to happen for U Haul!! They need to have their dealership revoked. Absolutely no clue about the paperwork process or how the equipment works.