Comentarios del cliente para Urban Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Urban Storage

Grado total:

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Wesley M. en

Grado:

Don't understand having to set up an account as I had to go into the office in order to get the van. The set up made it seem like I could access my rental via my phone and not in the office.

Mary-Margaret D. en

Grado:

The uhaul truck had damage to the interior. The parking break release was pulled out from the wall and lying on the floor. The driver's side visor was broken and would pull out from the ceiling and then hang in your view. The app wouldn't open my camera as I checked in, so I couldn't document it at the start but I did leave comments when I checked out.

Charles B. en

Grado:

El cliente no dejó un comentario.

glen L. en

Grado:

First off the the Urban Storage employee I worked with did a really fantastic job under very difficult circumstances. I can't thank him enough for the things he did do and how he helped me save my move. That said I'm very unsatisfied with U-Haul. It appears that the truck I had reserved for several days was double booked. I specifically needed a truck for 24 hours and needed a later return time. When I spoke to the U-Haul on ploidy during the initial rental this was understood and the reason I picked this specific location was because it accommodated that were other locations did not. When I arrive to pick up the truck I had reserved for 12:15 the truck I was supposed to get had been double-booked and was not returning until 4 p.m. . I had schedule help, access to certain places and due to the difficulty of this particular move I had to be able to take things to up to four locations, all of which required very specific scheduling criteria. Not only was the truck I was supposed to get not there I also paid to get a ride to the location believing I would have a truck to drive back to my house. Not only did I have to pay unexpectedly for another ride home but I also wasted two hours of precious time during this very difficult trying to pick up the truck I had reserved unsuccessfully. The double book rental was supposed to return at 4 p.m. and the customer who had it out did not return it. I waited for another truck that was supposed to be there at 5 it arrived late. I spent another two and a half hours waiting in the office before I finally got the truck I had reserved. So all told on this one day I had to move I spent three and a half hours in an office and received at work almost six hours behind schedule. This sort of thing is unacceptable and I will seriously look at other options before renting from U-Haul again

Lindsy A. en

Grado:

Nothing. Excellent! Excellent counter help too!

DENISE M. en

Grado:

El cliente no dejó un comentario.

Terence M. en

Grado:

When i showed up there was nobody at the desk and i had to wait like two minutes. Other than that stellar. Five stars.

Savannah G. en

Grado:

El cliente no dejó un comentario.

Benjamin F. en

Grado:

El cliente no dejó un comentario.

Garrett H. en

Grado:

El cliente no dejó un comentario.

PETER G. en

Grado:

El cliente no dejó un comentario.

WANDA P. en

Grado:

El cliente no dejó un comentario.

Daniel P. en

Grado:

El cliente no dejó un comentario.

Ali Q. en

Grado:

Fast and easy thanks

VADIM S. en

Grado:

Having no key drop box at this location makes it extremely inconvenient.

Danielle L. en

Grado:

Unfortunately, I rented a one way uhaul online and when I got into the store I was informed that the uhaul I would be given was a round trip only and that I would have to bring it back to the same location. This caused a major hassle in my move and upset the plans I had made for all people involved. Perhaps more clarification on the online website where I made my reservation would be helpful. Thank you .

David M. en

Grado:

Provide parking for rental customers.

Steve J. en

Grado:

El cliente no dejó un comentario.

Jianan Y. en

Grado:

El cliente no dejó un comentario.

Peter F. en

Grado:

Truck smelled like weed in the cab. Customer service was elsewhere and front desk was empty for 30 minutes when I went to pick up the truck. When I went to return the truck and asked for an explanation of the charges on the bill, the customer service clerk was visibly annoyed - and could barely look up from shopping on his phone. He looked at me like I was an idiot after saying his bill breakdown didn't make any sense, and told me flatly I forgot to add in the mileage fee (I didn't)... Then once he did the math he realized I was right and he misread a number. Then, I was charged for 4 full days even though I was only allowed to keep the rental equipment for 3.5 days... The return time was was 11am on Saturday, but paid through 6pm on Saturday.

AMBER H. en

Grado:

The office personnel were wonderful. They should all get a pay raise and gold stars on their report card. I run 190 unit apartment homes at 4 locations and will be recommending them all to this location. Keep up the good work. -Amber Heim, Portfolio Manager for Indigo Real Estate

CHRISTOPHER S. en

Grado:

El cliente no dejó un comentario.

melinda W. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

Very friendly. Efficient.

Hugh K. en

Grado:

El cliente no dejó un comentario.

Chung N. en

Grado:

some previous customers smoked in the van. there were burnt holes on the passenger seat.

Maraya Q. en

Grado:

This is not an official U-haul location, which I was completely unaware of when I reserved the van. The website allowed me to reserve dollies and blankets, yet when I arrived the person working said they had none of the supplies and I had to go to another location. I was paying for movers by the hours, and it was ridiculous I wasn’t made aware of this beforehand. Overall between drop off and pickup, it was about an extra hour of my time. Extremely disappointing, and cost me a bit of extra money. It should have been communicated ahead of time. The worker could have at least tried to seem empathetic.

Gary B. en

Grado:

El cliente no dejó un comentario.

Carlie B. en

Grado:

The website malfunctioned, we had to wait almost an hour to actually get a truck, and the truck was dirty.

gary H. en

Grado:

El cliente no dejó un comentario.

Paul D M. en

Grado:

The customer service agent who checked me in was fantastic!

MATTHEW M. en

Grado:

Great service! Best U-Haul experience I've had thus far

JENNIE W. en

Grado:

Super helpful and responsive staff. Easy check-in/drop-off process. Highly recommended!

Benjamin J. en

Grado:

Location was 5-star, truck as well. Uhaul website was the issue. Reserved the truck for four hours and when I got there guy told me I had 2 because someone else has a guaranteed time. no other trucks and I would be charged the same. Again, this was Uhaul, not the moving place where I picked it up.

Robert S. en

Grado:

The website needs to be updated so that each location has specific features. Based on the website, I thought I would be able to drop the vehicle off that same night. But that was not the case. Not the fault of the location though. The guy who helped me went above and beyond to find a way for me to be able to drop off the vehicle after hours.

Hugh K. en

Grado:

great service. no complaints. clean vehicle.

Angie G. en

Grado:

More flexibly for drop off times

KATARINA B. en

Grado:

El cliente no dejó un comentario.

Tawny C. en

Grado:

El cliente no dejó un comentario.

Yi-Hsin H. en

Grado:

mike is so friendly and nice

Derek W. en

Grado:

El cliente no dejó un comentario.

zelda W. en

Grado:

The service was excellent and professional. No hassles. Very helpful and congenial. Mike is the best.

David W. en

Grado:

Excellent service at this location!

Deone B. en

Grado:

This location added at least 15 miles extra to my bill because it is so out of the way and exceptionally difficult to access. Why UHaul sent me there for a 10 foot truck when there is a much closer UHaul store in West Seattle with 15 foot trucks is beyond me. All I can think is profiteering at my expense. $130 for a 2 day rental is robbery. I'm very unhappy with UHaul at the moment and will tell everyone to avoid them like the plague.

Ankit G. en

Grado:

You have very professional and helpful staff. May be inform customers about ongoing construction prior to their pick up.

Peter A. en

Grado:

I expressly DID NOT want the insurance ($14). Why am I being charged for this? I made the reservation online and clicked the window accordingly. Please refund the $14.

Ziyodkhon S. en

Grado:

El cliente no dejó un comentario.

genevieve S. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

El cliente no dejó un comentario.

PAUL L. en

Grado:

Our overall experience with UHaul was very positive, we will use UHaul in the future

Walter D. en

Grado:

El cliente no dejó un comentario.

RYAN W. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

So as far as Uhaul customer service in general (over the phone, number listed in Google for location on 15 thin Seattle) was a swing and miss. I chose a uhaul that I believed to be close and well-stocked near my place. The person who answered claimed to book me a van on 1800 Terry Ave. When I arrived I paid parking ($10 per day before tax), I was informed there were no vehicles currently at that location. However, I was told by Uhaul's main customer service hotline I'd get a $50 credit to my card. When I was booked in the next place (918 S Horton St), the place was great and service was impeccable! Overall great experience. Greatly resolved.

Emile F. en

Grado:

El cliente no dejó un comentario.

Megan K. en

Grado:

The gentleman that helped us at your SODO store was beyond exceptional. He was very friendly and helpful and made sure we had everything we needed. Thank you!

John B. en

Grado:

El cliente no dejó un comentario.

jamie Y. en

Grado:

Cam helped us, he was very professional and nice to work with! I Definitely wouldncome back here.

steve N. en

Grado:

El cliente no dejó un comentario.

Wesley M. en

Grado:

Nothing, the service there was great. :)

Kaner A. en

Grado:

Worker who wears a bowtie was a smart ass who has a god complex with a horrible job.

GUY M. en

Grado:

The staff in the office did not have me sign off on a damage report prior to releasing the keys. When I brought the van back they said there was a dent that was not there before and charged me $75 even though I had bought the insurance. It seems that if you are going to offer insurance it should cover all minor damage, not just that over $150. And the staff should ask the renter to look at and sign off on the condition of the vehicle before it is released to the renter.

Steven W. en

Grado:

Front desk associate (Mike?) was great. Very friendly and helpful. Location was small for getting in and out of.

DANIEL J. en

Grado:

El cliente no dejó un comentario.

Rick L. en

Grado:

All service lights on in truck.

NORMA B. en

Grado:

nothing. it was all great.

Cassandra V. en

Grado:

Uhaul vehicles should have priority parking and not be difficult to remove from parking areas. I could have probably asked the very friendly and helpful office manager to pull it out for me, but didn't and once I was in the van it was very hard to back out from the nearly blocked in space where it was parked. The office staff at this location are very helpful but also seem to manage the entire building so service is sometimes slow. Overall though this is a great location.

Joana M. en

Grado:

I was told I would be renting a small passenger van but when I got there there wasn't one available.

Arturo O. en

Grado:

El cliente no dejó un comentario.

SEAN A. en

Grado:

El cliente no dejó un comentario.

YAN HANG C. en

Grado:

El cliente no dejó un comentario.

CHRIS S. en

Grado:

El cliente no dejó un comentario.

greg A. en

Grado:

El cliente no dejó un comentario.

Jennifer L. en

Grado:

I needed to rent a Uhaul unexpectedly and urgently. Cam gave the epitome of great customer service. He made a very crappy day a little bit better, and for that I am grateful.

Morrie S. en

Grado:

Micro brew, a good red wine with cheese and assorted meats would be nice and free unloading would be great.

Daniel L. en

Grado:

the new van with the key fob is too big for the drop box. Had to go back in the morning to drop off key. But then if the hole is big enough for the key then its easy to fish for them. A conundrum.

JEFFREY M. en

Grado:

ypu guys were awesome. All 3 employees were great. I'll recommend & Patronize this place Only!!! Thx. Jeff moffitt They all deserve a raise!!

VERNON D. en

Grado:

Tires were so nearly bald one time I had to back down a hill to take a running start in order to keep from just spinning my wheels. that was pretty scary.

BRIAN L. en

Grado:

El cliente no dejó un comentario.

michael H. en

Grado:

El cliente no dejó un comentario.

Marissa M. en

Grado:

El cliente no dejó un comentario.

MIN K. en

Grado:

El cliente no dejó un comentario.

Renatta E. en

Grado:

looking forward to the new parking lot/garage

Mary P. en

Grado:

They called me before 8am the morning after I used the U-haul to accuse me of not returning my truck. I had checked out from noon until 4pm. I had actually returned it at 3:30pm the day before. When I explained that no one was in the office and that I had used the key and contract drop box they immediately said that the person after me must not have found it. It was obviously resolved very quickly on their end but the incorrect message saying I had not returned the truck was not the best thing to wake up to.

Michael C. en

Grado:

Not much improvement needed - it's a small, out of the way location, making it easy for me to get in and out without a line of unprepared renters in front of me.

Colin B. en

Grado:

The guys who helped me were very nice and professional.

Nicole B. en

Grado:

El cliente no dejó un comentario.

Ronald W. en

Grado:

Also, excellent. Called the return number and in seconds they directed me to a location 3 blocks from my final destination.

DALE B. en

Grado:

El cliente no dejó un comentario.

KEVIN N. en

Grado:

The truck wasn't ready by the guaranteed 9:00am reservation. The person who rented it (and returned it late) also tried to get a ride with us! I was disappointed that you have to present the credit card used online when making the reservation, as I didn't send it with the person picking up the truck. I didn't see anywhere online while making the reservation and checking in that I needed to bring the card with me. I figured they would have it in their system already. I wish that would have been clearer.

URBAN S. en

Grado:

El cliente no dejó un comentario.

MIKE K. en

Grado:

El cliente no dejó un comentario.

DAVID K. en

Grado:

El cliente no dejó un comentario.

Anita A. en

Grado:

Excellent friendly service!

Theodore T. en

Grado:

1) We ordered online some furniture pads. When we arrived, there were none. Either your online system has a bug in it, or the people gave away "our" pads. I hope we weren't charged for them. 2) We returned the truck at night around 9:00 PM, as expected. However, there was nobody there. I called and they said how to return the keys, but it would have been better to tell me that when we rented the truck (either online or in person).

CLAY M. en

Grado:

El cliente no dejó un comentario.

connor M. en

Grado:

A prior customer had been smoking in the vehicle which was unpleasant. Other than that the vehicle was great.

JESIKA M. en

Grado:

Long wait (over 10 minutes) in an empty without an employee in sight. Fuel was below what was stated on the contract and van was full of trash.

JOE S. en

Grado:

El cliente no dejó un comentario.

Alyssa J. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

El cliente no dejó un comentario.