Customer Reviews for Urban Beverages
(U-Haul Neighborhood Dealer)

197 reviews

183 N Hamilton St   Poughkeepsie, NY 12601

(845) 463-2211

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(845) 463-2211

183 N Hamilton St
Poughkeepsie, NY 12601

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marlene Willson 
Rating:
3.0

I thank you for your time and help with the truck I think the transmission is going thank you for ur time

camille duncan 
Rating:
5.0

Customer did not leave a comment.

Bryan Diaz 
Rating:
5.0

Customer did not leave a comment.

Carlos Sotomayor 
Rating:
4.0

Faster pickup and return.

Abigail Bigby 
Rating:
5.0

Customer did not leave a comment.

Shameeka Mckinney 
Rating:
5.0

Thank you for great service John Q

James Forehand 
Rating:
2.0

Customer did not leave a comment.

John Janendo 
Rating:
5.0

Customer did not leave a comment.

Felicia Griffin 
Rating:
3.0

Another odd location.

Elizabeth Kunz 
Rating:
4.0

Customer did not leave a comment.

William Mayo 
Rating:
3.0

There was an almost nauseating smell in the van. I can’t describe what it could have been, but it was pretty horrid. The vehicle worked fine, and was actually larger from side to side, which was most helpful, it the smell was really bad.

Michael Ralff 
Rating:
5.0

fast service. Good People.

Michael DeCarmine 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Coons 
Rating:
3.0

Customer did not leave a comment.

Oliver Hecht 
Rating:
2.0

Clean the truck before renting! It was filthy and dirt got all over our furniture. The moving blankets had urine on them and we were only able to use a couple. Luckily the staff was very friendly.

Matthew Berninger 
Rating:
1.0

Truck needs to be observed between each rental. There was a joint left on the consul and the van smelled of marijuana

Cheo Smith 
Rating:
3.0

Customer did not leave a comment.

Yeshikka Blakey 
Rating:
4.0

Customer did not leave a comment.

Michele Edwards 
Rating:
5.0

Customer did not leave a comment.

Rowan Johnson 
Rating:
1.0

I called in customer service to report immediately the conditions of the truck. There was human feces lots of it on the right side on rear by where one has to step up . Very unprofessional location sketchy all around

Mabel Almanzar 
Rating:
3.0

Customer did not leave a comment.

Kenya Malone 
Rating:
2.0

Better/faster service for mobile pick up

Sheila Ochieng 
Rating:
3.0

Customer did not leave a comment.

WINSTON STRACHAN 
Rating:
5.0

Nothing. Myhan was able to quickly release the truck to us and then Travis was very fast and efficient on checking us back in!

Robert Maloof 
Rating:
5.0

Nothing. The staff was extremely helpful and responsive. Erin & Travis made the checkout then checkin process very easy for me as I am not very good at doing the phone procedure. No wait time at all, in & out of the store within minutes!! This will become my preferred location vs the bigger centers

Robert Maloof 
Rating:
5.0

I thought everything with this rental was perfect. Thank you U-Haul

Angelo Porreca 
Rating:
5.0

Customer did not leave a comment.

Waldron Holdings 
Rating:
4.0

Customer did not leave a comment.

Clinton Mixon 
Rating:
3.0

It was ok until shout of 5 mins later it came back on yes I put gas in it I had it for about 2 or three hours thank you

camille duncan 
Rating:
1.0

The extra charge was coming from urban beverages and I payed all my fees with u-haul. They said they couldn’t do anything about it. Absolutely no cell phone service for self drop off. Horrible experience!

Lydia Rivera 
Rating:
2.0

Vehicle had several issues with it (AC and backup camera not working) and the owner rudely dismissed me saying that UHaul had closed despite it being open.

ADITYAN AJIT 
Rating:
5.0

Customer did not leave a comment.

Theresa Trancho 
Rating:
3.0

I unfortunately chose a day when they were short staffed, and had to wait for 25 minutes to be helped. But, the employee apologized and then handled everything in a very friendly and efficient manner.

Karen Jenkinns 
Rating:
3.0

The van was one of the sketchier ones I’ve driven. The tires didn’t have great grip on the road. One of the back doors doesn’t close all the way so there’s the constant sound of air running.

Justine Porter 
Rating:
3.0

Poor cell connection made mobile check0in difficult.

Eric Ratner 
Rating:
5.0

Very good service

BRYAN WHITAKER 
Rating:
5.0

Can you start a customer loyalty program for people like me who rent U-Hauls on a regular basis?

Mario Johnson 
Rating:
5.0

You should develop a renter's incentive program for valued customers. I have rented almost 10 Uhaul vans in the last year. MJ

Mario Johnson 
Rating:
2.0

The payment I make there is not clear

Alberto Collazos 
Rating:
5.0

Customer did not leave a comment.

Michelle Russell 
Rating:
3.0

Customer did not leave a comment.

Barbara Higgins 
Rating:
3.0

Make sure the vehicles are clean before renting them to someone else

Marygrace Wyckhuyse 
Rating:
2.0

Customer did not leave a comment.

Gregory Ward 
Rating:
5.0

Quick and easy process for rental. Very friendly agent

marry anne 
Rating:
5.0

Customer did not leave a comment.

HAENG SOO LEE 
Rating:
4.0

Customer did not leave a comment.

Seif Qaqish 
Rating:
3.0

To get new trucks an get better maintance

James McGue 
Rating:
4.0

Customer did not leave a comment.

wilford hutchinson 
Rating:
3.0

Customer did not leave a comment.

Jessica Feshold 
Rating:
5.0

Max was a huge help. I was under lots of pressure both during pick-up and drop-off. Not only did he get me in/out quickly but also got me to calm down and actually laugh. Keep up the great work !!!

Robert Maloof 
Rating:
3.0

UHaul changed both my pickup and drop off locations without much notice which was a huge inconvenience

Alexandra Kirby 
Rating:
5.0

Customer did not leave a comment.

Sarah Daniels 
Rating:
5.0

Customer did not leave a comment.

DONALD HERZHAUSER 
Rating:
3.0

Dropped off the truck on Sunday morning but they were closed.

Art Velardi 
Rating:
4.0

Service was excellent but it's not in the best neighborhood. I had a really wonderful person help me with my pick up at this location. She was very helpful, knowledgeable, and friendly.

Steven Latino 
Rating:
5.0

Customer did not leave a comment.

Michael Gerlach 
Rating:
5.0

Customer did not leave a comment.

Michael Mauel 
Rating:
5.0

It was a pleasure to be attended by Erin (I believe that's her name). She was professional and answered all of my questions. It was a great experience overall. Thank you, Erin!

MARCOS MOREL 
Rating:
3.0

We were charged extra mileage which we were not told about when we picked up the truck. This was annoying and unexpected.

Shirley Guy 
Rating:
2.0

Why would you put a mobile pickup in a location that has no cell service or wifi? Took me 30 minutes of walking around just to get the key

Richard Stiehl 
Rating:
5.0

Customer did not leave a comment.

JOCELYNE DANCHICK 
Rating:
5.0

When I got uhal was duty

brenda walker 
Rating:
1.0

The computer system is antiquated. The personnel at Urban Beverages doesn't understand or know how to use the computer system. The truck is poorly maintained and was making a loud noise like one of the belts was about to break. I drove less than a mile and was afraid I wouldn't make it. When I returned the truck(1 hr. later) I was wrongly charged $67.67 and the staff member had to call his boss because he didn't know how to do a partial refund. I would never rent from them again and would look for other options besides Uhaul if I need to move something.

sheree green 
Rating:
3.0

Customer did not leave a comment.

richard gillingham 
Rating:
5.0

Customer did not leave a comment.

Michael Weiss 
Rating:
5.0

Customer did not leave a comment.

ROTANYADENISE HARGROVE 
Rating:
2.0

The Below Average rating is solely due to how dirty the truck was and nothing to do with the employee that took care of me. If I based it on his customer service I would have given five stars. The truck hadn't been cleaned. it was muddy in the inside and dusty on the There was a used napkin beneath the driver seat that had some nasty stuff on it. On the passenger side floor it looked like either sour green milk or someone puked. The back of the van was not swept and had dirty on the floor. The seats themselves were dusty and dirty. This is the first time renting a UHAUL that the truck wasn't clean. I am not sure if it was because it was a private dealer since I normally rent directly from UHAUL. I wouldn't recommend to a friend. The employee was very nice and it was a quick transaction. Again KUDOS TO THE STAFF.

Mildred Fleet 
Rating:
3.0

It’s not so much a problem with the location. My problem was the fact I reserved a location close to me and was told that I could no longer pick up my vehicle there. I had to drive to another location that was over an hour away from me to pickup the truck and then another location to pick up the trailer. Then when I arrived they weren’t even tracking that I was picking up. The guy from uhaul customer service that confirmed everything that morning screwed up the time and date for my pickup even though he called me 3 different times that morning to let me know of all of the changes made to my reservation. It was just not what I expected from such an established company.

LEFATE JONES 
Rating:
5.0

Customer did not leave a comment.

Katina Pruitt 
Rating:
5.0

Love the clerk who helped me he is awesome wonderful service

SHALIAHR JOHNSON 
Rating:
3.0

Truck wreaked of cigarette smoke. Clean and deodorize the cabs of the trucks.

Michael Townsend 
Rating:
3.0

A review of the van’s features would’ve helped.

Russell Bock 
Rating:
5.0

Truck was dirty but personnel was amazing

STEFANO DIAZ 
Rating:
4.0

Verification of outgoing and incoming miles was my only complaint. I should have taken picture of incoming gas level. Unfortunately I was charged for fill up

ADRIANJ GOLDSON 
Rating:
5.0

Good customer service.

JULIANS BAKER 
Rating:
3.0

The van was very dirty gas tank was not filled and then was very dirty garbage in it.

Rocky Furler 
Rating:
3.0

The van was very dirty and there was a large hunting knife between the driver seat and seat belt which I turned into the police station

Daniel Whyble 
Rating:
3.0

Figure a way out, or put in beginning of directions to not put key in lockbox before taking a picture on mobile app.

Jason Sellers 
Rating:
1.0

They didn’t know what they are doing They just give me the keys and they tell me to go The truck was Dirty They didn’t show me the truck or give me any document The location need a better customer service

Iyad salea 
Rating:
4.0

Customer did not leave a comment.

Penelope Crispin 
Rating:
5.0

Customer did not leave a comment.

Bradie Rutherford 
Rating:
5.0

Several of your locations didnt have dolly's available this is a much needed tool for moving i would suggest uhaul the company look into this

Daryl Brevi 
Rating:
3.0

Have dollies ready-to-go (lost 20 minutes waiting for the attendant to find the right equipment)

C Buccella 
Rating:
2.0

Customer did not leave a comment.

Rashad Amaro 
Rating:
4.0

Staff was very attentive, knowledgeable, and helpful.

Michelle Viera 
Rating:
5.0

More equipment

MALIKH BRYSON 
Rating:
5.0

Customer service was above par. Staff is very knowledgeable of what they are doing, especially Demetrius. Great experience overall.

Demetrius Williams 
Rating:
5.0

Customer did not leave a comment.

Odai Shenadeh 
Rating:
5.0

Customer did not leave a comment.

Ricardo Nicholson 
Rating:
4.0

The van was nearly new and without a scratch on it. Great!

Peter Dykeman 
Rating:
3.0

Customer did not leave a comment.

gladys vasquez 
Rating:
4.0

When I picked up the vehicle is wasn't as clean as other times I have used U-Haul. The windshield had a big smear. Later in my trip I smelled something and there was liquid running on the floor. I found a jug of beer under the seat that was leaking. I had an issue checking out. I answered a question not realizing it would incur a charge. They fixed it but the app is not very fluid, especially when you are in a hurry. I'm willing to give them another chance.

Michael Butts 
Rating:
3.0

Better maintenance of the trucks--had a low tire pressure light when I rented the truck. Quick service when renting the truck, but slow service for returning it. I had a tax exempt form with me, but it wasn't easy to enter it into the sales system.

Ronald Rosen 
Rating:
4.0

Reservation made online. Had to repeat the entire process at point of sales. It seems to me this defeats the purpose of making reservation online.

James McMillan 
Rating:
5.0

Customer did not leave a comment.

STUART ZUCKROW 
Rating:
1.0

Dont try and RIP me off and over charge me for not filling up gas when I put it exactly where it was at when I picked it up

Michael Christiano 
Rating:
4.0

Customer did not leave a comment.

Lanre Moore 
Rating:
4.0

Online pickup had about a 15 minute wait from when I finished sending in my details to when an agent got back to me. Would've been faster to go inside to the counter

Micah Kenfield 
Rating:
5.0

Overall a good experience at this location. Staff very helpful. Bear in mind it does get busy on a Saturday when I went with other customers (not UHaul) waiting to be served.

Andrew Toms 
No reviews have been submitted for this location.

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