Comentarios del cliente para Upstate Car Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Upstate Car Center

Grado total:

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Andrew R. en

Grado:

everything was fine for me

molly s. en

Grado:

The location does not get internet service!!! internet is the only way to make a reservation processing the truck was virtually impossible as I had to go outside of the building 10 Paces to pick up service to take a picture of my driver's license and everything else ridiculous the clerk didn't know what she was doing it took almost an hour to complete the transaction for just a pickup pre-registered pickup

Michael K. en

Grado:

El cliente no dejó un comentario.

Nicholas P. en

Grado:

El cliente no dejó un comentario.

Nicholas P. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

El cliente no dejó un comentario.

Andrew Y. en

Grado:

El cliente no dejó un comentario.

Neal O. en

Grado:

El cliente no dejó un comentario.

Justin Q. en

Grado:

El cliente no dejó un comentario.

shawn a. en

Grado:

Would like an explanation of why I was over on mileage?

Michael K. en

Grado:

Let customers know sooner on change of pick up location.

Christopher B. en

Grado:

My card was charged but when I went to pick up the truck they did not see a payment. I basically paid for the truck twice on that day which led to an unbelievable amount of frustration and held my move up another day. I am still waiting to hear back from the email and call I placed to customer service. I will not use Uhaul again.

Dave O. en

Grado:

El cliente no dejó un comentario.

Rick Y. en

Grado:

It took 30 minutes to get our rental, and this was after we had to drive an hour out of our way to pick up the rental. We were given extra mileage but not a credit for the gas that we had to use to get to our destination. Also, the rental did not have a full tank of gas when we received it. Then we had to drive another 48 miles to our destination-where we had reserved a truck in the first place. When we returned the rental, we filled the gas tank. We spent $25 that we shouldn't have had to spend because of the first location not having the rental we reserved and the tank not being full upon pickup. Very poor customer service.

Jacob G. en

Grado:

Understaffed. Waited about a 50 minutes to get talk with someone. She took awhile and did not seem to know what she was doing. Overall took about an hour to get the truck after I already reserved it online, which was supposed to make it a quick pickup. Truck was new and worked good though. Just the hour it took to get the truck messed up my schedule for the rest of the day.

Richard M. en

Grado:

After many attempts, it appears that i got scheduled befor an afternoon rental. I really appreciate their flexibility to give me the day and time requested. Thank you very much!

William C. en

Grado:

The dealer did not have access to the system and it took over an hour to book the order over the phone.

Michael R. en

Grado:

The operators was friendly, professional and helpful. He made us feel confident in our choice of using uhaul. The uhaul website was down when we went to check in, and rather than have us delayed he we prepared for it and got us out quickly.

cynthia e. en

Grado:

Central scheduling needs to coordinate better with local office. Our online reservation (confirmed by phone) called for pickup at 8:30 a.m. but local office didn't even open until 9 a.m.

RICHARD P. en

Grado:

El cliente no dejó un comentario.

CHRISTINE B. en

Grado:

website was giving them a problem so I would suggest have that updated...would not take the expiration date of license...they had to enter it 10 times before it took it. Then it took about 5 times for the credit card expiration date to take too.

Elizabeth L. en

Grado:

El cliente no dejó un comentario.