Customer Reviews for Upper Echelon Transportation LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

It's a drop off location, so no one is there. It just looks abandon from driving up. Wouldn't recommend going alone to this location.

Rating:

3.0

This drop off is just a lot to park the uhaul equipment in. No fancy building or anything. The lady that checked us out was very nice and helpful.

Rating:

4.0

I was charged for a dolly she didn't have and moving mats also

Rating:

3.0

I haven't been refunded my money.

Rating:

1.0

Our reservation was for another location (I made it weeks prior) only to find out upon arrival that they didn't have the equipment, so they routed us to another location approximately 20 min away. On top of that the pads that I wanted with the rental were not available as the location was still not open upon our arrival. Please adjust reservations ahead of time if you know the equipment is not available so we can adjust our plans. I lost a lot of time as a result. I'm happy to discuss further at 336-210-1604.

Rating:

1.0

The building looks abandoned with trash and old car parts. The person holding the key was very unprofessional and was not on site. I called to dispute a charge to my card more than two weeks after the rental, and she answered the phone, but told me to call back Monday and hung up in my face. I wouldn't recommend anyone to them even if their services were free. Absolutely unacceptable.

Rating:

5.0

The service was good and very professional I came at the last min and you guys was able to help the gas was low but I didn't need much and to be honest I didn't know what type of gas it took

Rating:

3.0

The guy at the office is what made the experience pleasant. I don't remember his name, but if it wasn't for him my experience would not have been as great.

Rating:

1.0

Over charged me

Rating:

5.0

This location was perfect it really made moving quick and easy !

Rating:

1.0

Scammer and overcharged me very unprofessional

Rating:

1.0

The truck had rotten fruit and cigarette butts under the Driver's seat. There was marijuana paraphernalia on the Passenger side dashboard (a packet with a vulgar image that some one forgot to remove). The dashboard alarmed that all four tires had low pressure and when I expressed my concern, I was told by the man at the rental place that “the sensors are broken and there's no other vehicle available going one-way and we aren't able to fix this” but I stopped at the gas station and put air in the tires, and the notification went away so there was no issue with the sensors. The vehicle had an extreme delay when accelerating but reversed perfectly fine. The man working here was very rude and when all of these issues were brought to his attention he stated “We have no other vehicles available to go one way. If the truck breaks down, just call the 1(800) number. That's what you bought insurance for.” I will never rent with uhaul again.

Rating:

1.0

They didn't have a actual place of business they was doing transactions out of a trailer so I was standing in the rain. I asked for the uhaul for 24 hours they was rushing me to return the uhaul. One of the employees called me and was real rude because I told them that I needed more time. They wanted me to bring the uhaul back before the 24 hours and got mad when I told them I needed more time he hung up in my face. I would never rent from that location again it needs to be shut down and the they need better employees

Rating:

5.0

Keep doing what you doing!!!!

Rating:

5.0

Bigger parking.

Rating:

1.0

Ensure that someone who has good customer service is physically at the location to assist customers when they arrive.

Rating:

5.0

The van had a few minor issues which I noted. No problems. Service was excellent!

Rating:

2.0

Associates were friendly but it was a disappointing location. No office. Lot was dirty. Mud and other junk in parking lot

Rating:

1.0

I was quoted 90 dallors for the dolly. After we got the dolly the charge ended up being 140 and said it was insurance that I put on it. I didn't know there was such a thing. Once we got the dolly to the location we found out the straps to tie it down had been cut. So we had to wait an hour and 39 mins before someone could come and fix it. I already talked with someone from uhaul about this and the branch manager was supposed to call me back no one ever did

Rating:

5.0

Awesome service

Rating:

5.0

Very professional and friendly thank you

Rating:

5.0

The young man at this location offered great customer service and was extremely friendly. Will definitely use this location again.

Rating:

3.0

The location was not the greatest. But the customer service was GREAT! Very helpful, was able and willing to move a drop-off location to closer to my destination which was helpful!

Rating:

3.0

It looks abandoned and nobody was there when we came to pick up

Rating:

4.0

couldn't find a phone number for the office as this location. Phone number in the app was disconnected.

Rating:

1.0

Terrible location in a rough area with nobody present

Rating:

1.0

The trailer had blankets left inside, one of which was spiked in fresh blood.

Rating:

1.0

Was sent to this return location on the other side of Atlanta on Friday evening from a facility next to where I moved my daughter. Got to this facility and it was closed and was told over the phone to just leave trailer in the very back.

Rating:

3.0

The U-Haul app, Google Maps, Google, and iPhone Maps all listed different hours of operation for EVERY U-Haul location in Atlanta. We booked the reservation of the one that was open, we paid and we drove there. When we got there, there was nobody onsite. We called the numbers a few times and then finally a guy picked up. He said they were closed. The gates to the place were open. After talking to him, we explained that we are in an emergency, we have paid and we do not need assistance to hook up. We connected the trailer and texted him photos of the connection. #1 U-Haul needs to get its act together with information on the internet, it is not that hard to manage as I do it personally for our business. #2 if I can book and pay via the app/online, then there needs to be a credential that I click that shows that I know how to connect and not need assistance from the U-Haul employee. I once had a U-Haul woman in Tallahassee try to deny me renting a U-Haul trailer because she was too weak and small to connect a car trailer. This is not her fault, I connected the trailer and went about our business. Change your system to let me just do my thing as we are capable of doing so.

Rating:

3.0

What I prefilled online as far as the coverage was not what the contract reflected. I think this location added hidden fees, so please check before driving away. It's a few dollars but being that it's electronic contract that is emailed to you, I would recommend reading it before you drive off the lot so your not surprised when you get the bill.

Rating:

2.0

This location explained to me that they do not work off of the U-Haul mobile app, which is upsetting. Reversed my charges from the mobile app and then charged me more $$ than the mobile app charged me. This is bad business when customers are using the U-Haul app to make their experience more efficient and easier.