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Matt L
Customer Reviews for Up Top Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went real well on both ends and Estes Park and also Sioux City, Iowa.
Kenny lSo grateful that there is a U-Haul location in Estes Park!
THOMAS WThe perfect rental experience. Your representative was very professional and efficient! Shall return soon,
THOMAS WThe gentleman who helped us was just amazing.
Vincent Aattendant stormy was amazing!
Wesley SI was double charged for the insurance ($30 instead of $15). Hardly worth the hassle to correct, but likely to influence me if I ever have a choice of rental companies.
Brent BNot open posted hours. No return call. No vehicle walk around before renting. No paper receipt when returned or pick up. Just hear you go and hope all OK.
Paul EThe price I was charged was about $70 more than I was quoted at checkout. I was quoted $256 when I checked out and was charged over $329. I asked multiple clarifying questions to ensure I understood what the final charge would be. I was also told I would receive a credit for 3 packs of unopened blankets and that the credit would be applied to the final bill. No credit was issued.
Greg Bstorm is easy to work with and good at what he does; but twice now, after booking, i get a notice from uhaul saying my rental can't be guaranteed and i would likely have to come down to fort collins. i cancelled the first time. the second time, i called storm and talked to him and he talked me down off the ledge - and i had a good experience.
Greg MI could tell this location was not very high volume but the drop off experience was great.
David HGentlemen was very friendly and helpful. I enjoyed our conversation.
Cristina RMy customer experience was very good. The two employees whom assisted me very knowledgeable and courteous.
David HEverything went smooth and efficient!
Chrystal GI needed to extend the time for drop off. The customer service number is very confusing and difficult to make changes. I attempted to do so on the U-haul app; however, I was not able to. Recommend fixing the app.
Shane CThe UHaul online service does no justice to the individual store. There is a discrepancy every time I rent from any local store. This time, UHaul online said there was no 10 ft. truck. The only truck available was 23 ft. so I rented it. In fact, there was a 10 ft available. The local store employee said UHaul had said it would be corrected 2 days previously, which it was not. It is much easier and efficient to work only with the local store.
Margie Gtruck was filthy ans full of snow.. parked in back lot.. poor cusrtomer service would NOT recommend
William OExcellent, efficient, & professional service.
Jim WThey were closed on Monday and no one told me in advance. I had to keep the truck an extra day and incurred milage that i otherwise would not have incurred. See comment to the left.
John GV3ry helpful customer service! A valuable service in a smaller town. Thank you to the manager!
mike rThe staff was very friendly, even though they seemed busy. The problem I had was my drop off time was either misheard or misunderstood. So the staff at the next Uhaul were expecting a drop off by a certain time, but it was supposed to be PM not AM.
GREGORY HUp-Top Automotive was “renovating,” but for a remote location like Estes Park, it seemed reasonable. Customer service was very good, and I was pleased to find a dealer there.
RUDOLPH BThe gentleman I dealt with was very nice and extremely helpful. I saw that he had quite a full lot and had very limited space to work with. Night time drop off was a little challenging due to limited lighting and I accidentally dropped the key in the wrong box. Overall it was a great experience and I don’t care so much about the condition of the facility, it’s the people who run it that make a difference to me.
Mark NTo tight...no space to leave the trailer. Was forced to hand push it in very tight spot...they need to clean up that space
Ivan TDespite assurances from U-haul that you would buy back our unused boxes, this location refused to do so. The boxes were unused and in good shape, and we had our receipt.
Jacob AProvide a guarantee that equipment will be available when booked.
Gary DQuick and easy pickup and drop off.
Kurt BTevin was prompt, helpful and professional.
Gary DTire pressure was on and was told tires are good the mechanic just did not want to drive up to fix the sensor. Truck kept making a grinding noise but I was told it was fine.
Becky PTevyn was terrific! So glad to be able to drop this off so close to home.
Judy HTevyn was very helpful👍
Julie CWe had signed up for a trailer in Longmont and informed day prior we would have to drive to Estes. The individual we worked with in Estes was very helpful, however the U-Haul operation was secondary to their primary business.
CYNTHIA YDedicate one spot for uhauls. Very pleasant staff
Lisa PNothing
Michael aTevyn foes a great job
Alan MThe young man who we spoke to was amazing. Cordial, informative, helpful, kind. Above and beyond. We need more good people like him :)
Winter wHave more pick up trucks
Aldo CDon’t make someone Uber an hour from original pick-up location. That cost me an extra 2 hours that I did not have.
Steve PVery friendly and easy to work with for my equipment needs.
Gary DClean the snow during snow days .
Aldo C