The young lady at the counter that helped me was fantastic
Billy C
Customer Reviews for Unlimited Electronics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sad to have to pickup a truck and its not full of gas! Just sorry!!
jennifer kI did not go into the location for drop off. I used the app and dropped off that way.
Jeff BCustomer service at this location is lacking. I won't be back.
Jason VThe middle seat belt wouldn't buckle, so the light wouldn't go off for a long time. The buzzing sound kept buzzing.
SHELVIA TNothing.
Donray JWho ever had the U-Haul before us left sunflower seeds in the back of the truck but the over all truck was dirty and we told the lady that gave it to us but she said as long as the back was clean and it wasn't
Darlene CI was extremely impressed by the professionism and superior customer service provided on my recent U-Haul rental. Very friendly and accommodating, making my move much less stressful. 10 out of 10!!! Highly recommend.
Donna RI felt like I was bothering them when I dropped off the trailer. No customer service. They didn't ask me anything about the trailer or its performance? I volunteered that it worked great and that I had no problems. It was definently a self service drop off. Quick and easy.
James CI can't think of anything. Service was great.
Sharon GCheck in process took a little long
Jerry BThe owner was great and extremely helpful. She went above and beyond to help me and make sure that I was set for my move. I am very grateful to have had that experience with them.
Kelsie KDo not use this company! They tell you one thing but do the opposite! Absolute worst customer service ever. The wait time is ridiculous. When you finally get someone they can’t help you.
Taylor CN/A
William SThe area field manager for union sc is the reason I will NEVER rent from uhaul again in the past 18 yrs I've spent over $50k with uhaul nationwide. With $10k of thst being in the past 14 months. Never again
PATRICK Vservice was great friendly and helpful :)
Roosevelt JOver all I would not recommend this location to anyone. When we went to pick up our truck the person who was helping us didn’t explain to us that we had to fill up the tank before and after using the truck. And when we picked up the truck it wasn’t at a half a tank we had to put gas in it as soon as we picked it up we’ve never dealt with a U-Haul place where we had to fill up that tank as soon as we got it. Also the person who was helping us seemed as if they had an attitude the whole time, we will not be back at this location again.
Desirae PN/A
George PThe windshield was very dirty. I had to clean it to see out. There was some trash left from the previous renter. The lady was very nice and easy to work with though.
Amy LAll those extra fee are rediculous rented truck for2 hours 39$ truck ended up being 84$ ?
UTEDIA MRental process was fast and easy.
Larry M1. Lost order.. had to get a new one after I waited 63 min to talk to someone.... place was supposed to be open so I would have no hassles.... it wasnt.... the pad lock was difficult to get into without calling for help... the dolly that I ordered was not included.... two different people that I spoke with told me they would take it off... at drop off I was charged an extra 30 dollars with no explanation and no return calls...
Mary ONothing! Called and received same day service. Staff was very polite and helpful!
MARY TPeople renting the trucks should take a snapshot of fuel gage as soon as they get in the truck and share it with the dealer and do the same when they return the truck to avoid any confusion. I did not have a problem but every person should do this anyway.
JAMES CDid self drop off
TIM VFor the price it should have been somewhat clean. The one I had received was not swept out, drinks had been spilled all over..It was just nasty...
Tonya SConsider the cost effectiveness from the customer perspective and point of view, and allow more flexibility with one-way drop off location options of trailers; there are extenuating circumstances that populate during the rental processes that is out of the customer control that may not be conducive to a "return" to same location once the rental is in motion. Common knowledge approach should also be an option to better assist the customer cost.
JOHN GGreat customer service
LINDA SSuper convenient
Rick EFirst of all I reserved a truck at a UHaul location that was 4 miles from the store where I was picking up furniture. I had over an hour drive to get there from where I live. On my way there UHaul called me and told me that they had rented my truck out the day before and they didn't have another truck the size I needed. I had to drive an hour out of my way to pick up a truck. The UHaul I did pick up was nasty and so was the store I got it from. I paid extra for a dolly and the dolly was not on the truck. The whole experience sucked!
KIMBERLY EThe truck was fairly clean but had lots of dirt in the back. Also, the truck had an odor to it.
Joseph MMy wife and I have several options as to where we can pickup rental equipment from U Haul. Our choice is and will remain in Union because of the exceptional service, great selection and knowledgeable manager there. Please let her know that she is appreciated.
JAMES SThe truck smelled a bit like smoke but besides that all was perfect.
Susan PWonderful experience
BOOKER PQuick and excellent service
ANTHONY BGreat Customer Service.
ANTHONY Bvery friendly and helpful, was a very quick process
Rosa AEverything was great and done fast and easy!!
Logan MWe had to walk the lot to select our trailer, hook up ourselves alone, then drive back to store to have picture taken. Other locations I’ve rented from were more hands on and involved.
Philip CVery nice and knowledgeable!
Walter BNot argue with the customer about where they are going to drop it off. Could act like it’s not a hassle to help someone.
Tracey ABe more courteous, don't rush a customer just so you can close early and go home. Listen to the customer, don't add items just because you think they chose an option, which was not the case.
William WThe person i spoke with at this location was very rude and did not want to talk about anything with me
Kodie AI had to go hook up the trailer by myself. No one inspected it. And only one tail light worked. I’m 62 years old and it was difficult at best.
Richard HThe lady had a nasty attitude. Didn't have the equipment I really needed so my chest was damaged.
Clarissa THave 15' trucks available. We don't like getting the bigger one even at same price because it uses more gas.
Donald WPriced too high
charles gThe ratchet portion of the ratchet strap was kinda corroded and hard to work. The release i had to pry up with a screwdriver the first time. A little penetrating oil would have done wonders
Stephen hWas told on rental end it was better to book more miles and I would get refund at end Booked 120 only used 99 Still no refund I was very disappointed
Sylvia LOffer coffee or bottled water to clients? The whole experience was excellent, just keep moving forward with good prices and high demand rentals on site.
JAMES SVery Nasty Lady talking about prior customer, was pushed from 10 am to 430 pm. She was so busy taking pictures of the white poodle I was not even present. She gave me the wrong contract, saying i must return on 3/4 tank. Realized I had wrong contact. Took pictures of gas and mileage before moving the rental. Went only 67 miles had to put $45.00 gas in. Gentleman at check on took the wrong contract from me and threw it away. Produced receipt for 45 dollars in gas. Before milage photos were requested and ending mileage photo requested . I produced them he said call Uhaul main office. Thanks for poor service. I have photos to prove and you have been reported. The lady even called the prior customer a "B".
johnathan aAll was well.
Barry MWindshield and cab were dirty.
Jackie SUHaul screwed me at the original P/U location in Spartanburg, SC. Even confirming the equipment was available and after waiting in line for 40min I was told at the original location they do not have the equipment I reserved, confirmed, and expressed paid. Then in stead of fixing the issue or help me with their screw up, I would have to call 1-800-Uhaul to find a location. After doing the work for UHaul, Ben at Unlimited Electronics in Union, SC helped me out tremendously. Great work at the store, poor service by UHaul overall. Long wait, long wait on customer service call, transferred to the wrong region and having to call three different numbers to fix the issue. Call Unlimited Electronics in Union, SC and they will help you out.
Darren F