Customer Reviews for University Storage & Rentals
(U-Haul Neighborhood Dealer)

637 reviews

655 Hubbard Dr   Lancaster, SC 29720

(803) 283-9228

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Wednesday:
    9 am–12 pm
  • Thursday:
    10 am - 1 pm / 2 pm - 4:30 pm
  • Friday:
    9 am–4:30 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(803) 283-9228

655 Hubbard Dr
Lancaster, SC 29720

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Wednesday:
    9 am–12 pm
  • Thursday:
    10 am - 1 pm / 2 pm - 4:30 pm
  • Friday:
    9 am–4:30 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff Shampine 
Rating:
3.0

Worst pickup experience I have had with Uhaul. Cell phone service was not great, could not get my picture submitted to the App. Had to call customer service who recommended using Safari. Overall, the Pickup took 45 minutes. this is unacceptable, Better planning needs to be done by Uhaul where they have their mobile pickup location. Between moving my pickup location and the trouble I had with the App took an hour and forty-five minutes of my time. I feel I should be compensated for this. Being charged a dollar a mile for the overage of 50 miles made this experience with Uhaul with a sour taste in my mouth.

James Kleinfelder 
Rating:
5.0

Mr. Don is awesome. He is very kind and professional. After every visit I walk out with a smile on my face.

Vicki Cameron 
Rating:
5.0

Transaction was quick and rep was helpful

Gilbert Rivera 
Rating:
5.0

Customer did not leave a comment.

James Steranka 
Rating:
5.0

Customer did not leave a comment.

Thomas Wunk 
Rating:
5.0

Keep doing what you're doing. You were very professional. Thanks

Doug Gardner 
Rating:
5.0

Customer did not leave a comment.

Vickie Riggins 
Rating:
5.0

Customer did not leave a comment.

Cammie Heath 
Rating:
4.0

Customer did not leave a comment.

Roger Gilwee 
Rating:
5.0

Great employees, equipment and service.

Robert Jones 
Rating:
5.0

Everything was great

Willie Moore 
Rating:
3.0

Customer did not leave a comment.

John Steedley 
Rating:
5.0

Customer did not leave a comment.

KEENAYONA TRUESDALE 
Rating:
5.0

Customer did not leave a comment.

John Britt Harbin 
Rating:
5.0

The salesman was very polite, friendly and a good Christian man.

adam tilay 
Rating:
5.0

Customer did not leave a comment.

Genester Clyburn 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OBYRNE 
Rating:
5.0

Customer did not leave a comment.

Craig Mathis 
Rating:
5.0

Customer did not leave a comment.

Kendra Stewart 
Rating:
4.0

Customer did not leave a comment.

JOSHUA GOODWIN 
Rating:
3.0

Dropped off trailer on Sunday. Place was closed. Called Monday to confirm that they received the trailer.

heath cambers 
Rating:
5.0

Customer did not leave a comment.

Tammi Price 
Rating:
5.0

Fix it somehow so an adult can stretch legs, instead of keeping your legs still on a long haul…. We took a thirteen hour trip, The truck was great!!!!!😉

Deborah Shaw 
Rating:
5.0

Customer did not leave a comment.

dominique hayes 
Rating:
5.0

Customer did not leave a comment.

Bill Phipps 
Rating:
5.0

Customer did not leave a comment.

ALLEN SHAMPINE 
Rating:
5.0

Outstanding customer service.

John Bradford Plexico 
Rating:
5.0

Customer did not leave a comment.

Brian Kuhnle 
Rating:
5.0

Smooth easy process. Very friendly and helpful.

Latasha Curry 
Rating:
4.0

Customer did not leave a comment.

John Williams 
Rating:
5.0

Customer did not leave a comment.

Zachary Hall 
Rating:
4.0

The largest truck rented was WITHOUT air conditioning, which in the past always had it. We would have rated it 5-star if the truck was air conditioned. The Attendant was very nice and knowledgeable.

SUBHAN MURAD 
Rating:
5.0

Very good staff, a very respectful person was running the front desk. Thanks for your Truck

Marc Cauthen 
Rating:
5.0

Customer Service at its best :-) I will definitely recommend every single time

kendra witherspoon 
Rating:
5.0

Customer did not leave a comment.

Jerry Ann Hales 
Rating:
5.0

Great service

John Guerra 
Rating:
5.0

Customer did not leave a comment.

Jerry Ann HALES 
Rating:
5.0

Rick was very attentive and a pleasure to meet in person. I will recommend to others.

Joyce Walden 
Rating:
5.0

There are some system problems if you are trying to extend your reservation. But Rick was awesome and worked hard to ensure everything was right and I would have no issues! He is very customer focused! Truck was ready to go and ran great. Knew exactly what to expect! Will use UHaul again if I move.

Kimberly Keller 
Rating:
5.0

I did a reservation online and chose a different pick up location then the one listed above., the day I went to pick up the uhaul at the location I made the reservation at the trailer was not there. The agent was very nice and contacted the call center they located the trailer at Carolina hydrolics (5 min away) I drove there and that location was closed. I then called the call center myself and that agent was very nice and helpful she located the trailer at the location above. I went there and the nicest customer service rep hooked up the trailer and completed the paper work. I was very happy with the agent at University office. I had no issues at all on the trip the trailer was great.

Steven Burns 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mason 
Rating:
5.0

Keep doing what you Doing!!

JOEL GEORGE 
Rating:
3.0

Customer did not leave a comment.

Jackie Stewart 
Rating:
5.0

Make it possible that a drop off location information is in the computer so they can know the renter is drop off . I returned a day earlier and I called in and that was nothing in the system . And for 2 days the truck was there but he couldn’t contact anyone by phone after several trys .

virginia myers 
Rating:
5.0

I’ve never had a problem with the people working here. They are very friendly, courteous and knowledgeable. The only problem has been the a/c on the last two trucks. They were not working up to par. Now I know this isn’t this location’s fault for they rely on corporation to fix this, and that the trucks do come in from all over the country.

Ronald Hopkins 
Rating:
5.0

Everything went.

adam tilay 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BONNER 
Rating:
1.0

Was overcharged

Tanija Jackson 
Rating:
5.0

A sign on Hwy 521 pointing in the direction of the U-Haul dealer would be helpful. I did not even know that location was there.

Joyce Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Deanna Shaw 
Rating:
5.0

Customer did not leave a comment.

Brendan Massey 
Rating:
5.0

They rented me a 26 ft box truck they said it was maintenance a month earlier come to find out it was 2 quarts oil low and it had a major exhaust leak that now me and my wife are suffering from carbon and oxide poisoning

Ryan Shay 
Rating:
5.0

Customer did not leave a comment.

Justin Knight 
Rating:
5.0

Customer did not leave a comment.

Shunicee Gillespie 
Rating:
5.0

I had a reservation at a different location, but when I arrived, no one was there. I called this location, which is the one I normally use. He was able to re-arrange things to accommodate me, and took care of my other reservation. I was very impressed with the courtesy, professionalism, and helpfulness of this man. I highly recommend this location!

Nancy Noel 
Rating:
5.0

n/a

Kyle Whitlock 
Rating:
5.0

Customer did not leave a comment.

Paul Williams 
Rating:
5.0

Great customer service, equipment is always ready and available.

Eric Byrd 
Rating:
5.0

Owner was very friendly. Other than being further than we wanted to go to pick up a truck, it was a good experience.

Jonathan Zakary 
Rating:
5.0

The rental truck’s a/c didn’t work. On a 90+ degree day that wasn’t helpful. But, overall everything went good.

Ronald Hopkins 
Rating:
5.0

Excellent customer service!

Dana White 
Rating:
5.0

Customer did not leave a comment.

Amber Stewart 
Rating:
4.0

great customer service!

Howell Hyott 
Rating:
5.0

Customer did not leave a comment.

David Steele 
Rating:
5.0

Customer did not leave a comment.

Shederria Stewart 
Rating:
5.0

The team in Lancaster is simply the best. Uhaul is really become a great group of folks to work with.. Billy and team are super!

William Pitts 
Rating:
5.0

Very nice. Takes time with you. Explains everything in detail.

KENDRA PEPPER 
Rating:
5.0

It’s Always nice to have confidence in good equipment and great people.

Eric Byrd 
Rating:
4.0

Customer did not leave a comment.

Diane Robinson 
Rating:
5.0

Customer did not leave a comment.

John Grappone 
Rating:
4.0

Individual dealers are not the problem. It is Uhaul itself. I will never use you again nor would I recommend Uhaul to my worst enemy.

Gerard Slomski 
Rating:
5.0

The staff went above to help me. thanks

Larry Deason 
Rating:
5.0

Customer did not leave a comment.

Jorge Hernandez 
Rating:
5.0

Customer did not leave a comment.

Kimberly McAteer 
Rating:
5.0

Customer did not leave a comment.

Cindy Wilson 
Rating:
5.0

Nice and friendly people to deal with no problems at all first class

ESBERT HARDIN 
Rating:
1.0

Charged for two days and we only had it for 5 hours.

Curtis Reed 
Rating:
3.0

no drop off key box, no one answered multiple calls to the one number on sign. call UHALL 800 several times finally got through to person who had a number to contact the U Haul contact in Lancaster to find out where to leave the key took over 1 hour to work the problem out. Would not leave key in truck afrain it would get stolen Agnes Weisiger

Agnes Weisigr 
Rating:
3.0

When it was picked up they charged me for insurance when I had already paid the bill. They did not ask if we wanted the insurance but charged me for it. He should never have charged it without prior approval.

WILLIAM HUSKEY 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SHERRILL 
Rating:
5.0

Customer did not leave a comment.

RICHARD BOYE 
Rating:
5.0

Customer did not leave a comment.

LORIS CRIMINGER 
Rating:
1.0

Uhaul screwed me on this rental. I’ll never use uhaul again!

JENNIFER HORNE 
Rating:
1.0

Upon request to return rental truck, representative was dismissive and took phone call (personal?) while I was trying to speak to him. He also continued to ignore my request to ensure all things were squared away with the return rental. He also continued to call me “bud” repeatedly which I found to be demeaning. I was very disappointed in the service this representative provided.

MICHAEL LANDER 
Rating:
5.0

Customer did not leave a comment.

James Nunnery 
Rating:
5.0

Gentleman was very pleasant and helpful.

JUDYWREN FORD 
Rating:
5.0

Customer did not leave a comment.

ARCHANGE BEAUGE 
Rating:
1.0

How about providing the paying customer with a decent U-Haul truck. During the rainstorm on 11/21 in Lancaster SC several of our belongings were ruined due to sitting in water on the truck including a family heirloom piano and 2 mattress sets No truck should be in service if it is not structurally sound prior to rental. No compensation was offered and my money for the rental was taken. It will be the last time we rent through this company and we will be sure to pass the message onto our friends.

Patsy Johnson 
Rating:
4.0

Good Job

Bill Martz 
Rating:
5.0

Everything went very smooth when dropping off the truck

RICHARD FERRETTI 
Rating:
5.0

Absolutely nothing, we were running late since we were coming from KY and the man waited an hour past closing just so we could get our trailer, that was greatly appreciated, then he was very helpful and extremely friendly, I would rent from this place again for sure, thank you so much.

AMY BAFUNDO 
Rating:
5.0

Customer did not leave a comment.

Sheila Bynum 
Rating:
4.0

the original drop off place didn't existen I had to look around for another. I Found the on on Abercorn. You need to update your information.

George Ricks 
Rating:
5.0

Customer did not leave a comment.

DAVID PETERMAN 
Rating:
5.0

The oil pressure light stayed on, finally went off after half hour. Grandma's attic was covered in dirt/soil. Not a problem, though.

Roger Fields 
Rating:
2.0

Make sure the trucks will start and are clean

John Fairtrace 
Rating:
1.0

I think that it is ridiculous to be charged almost $60 for less that 8 hours of use for a trailer.There should be a deposit made and if you bring it back less than 8-10 good.You will be refunded your deposit. You can atleast get some of your funds back.If not you’ll be charged for the full day.

HAROLD SMITH 
Rating:
4.0

Customer did not leave a comment.

Lonnie Pike 
Rating:
5.0

Customer did not leave a comment.

John Hardin 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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