Customer Reviews for University Self Storage
(U-Haul Neighborhood Dealer)

254 reviews

1700 US Hwy 30 E   Kearney, NE 68847
(@ Avenue O and HWY 30)

(308) 236-2034

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(308) 236-2034

1700 US Hwy 30 E
Kearney, NE 68847
(@ Avenue O and HWY 30)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Deborah Willcox 
Rating:
4.0

Customer did not leave a comment.

Ann Slate 
Rating:
3.0

Be there when customer arrives, have everything the customer has requested and give them enough miles to complete there trip so they aren't charged an additional amount of money. I was over 60 miles short and did not receive my dolly. I will be calling in tomorrow about the extra $60 plus dollars I was charged because I was not given enough miles to complete my move.

Tina Park 
Rating:
5.0

Customer did not leave a comment.

chief davidson 
Rating:
5.0

Nothing! Everything was great!

debra Jones 
Rating:
5.0

Customer did not leave a comment.

Susan Kramer 
Rating:
5.0

Very helpful and professional

Charles Johnson 
Rating:
2.0

Their pickup times are limited, but they consistently have the size trailer we need. Our first reservation went fine. Our second one did not. My husband was out of the vehicle to help hook up the trailer, but there was an issue with the electrical wiring on the trailer. After enlisting another's assistance and a lot of back and forth, they finally just switched it out with new wiring. During all this my husband had gotten back into the car with me, so as to not be in the way. After replacing the wiring, they told us we were good to go, so off we went. Not even 100 feet down the road, I felt something was really wrong. I looked in the rear view mirror and the trailer was bouncing from side to side. We had to stop in the middle of traffic, throw on hazards, and try not to get run over while we checked the hitch connection. The trailer wasn't even on the hitch! We were literally dragging it with the safety chains! Thankfully they did that part right. My husband had to reattach the trailer to the hitch and we were both pretty shook up from the whole experience, not to mention behind schedule. When I dropped off the trailer, the same employee assisted me with the drop off and asked if everything went well. I said, "no" and told them what happened. They didn't even offer me an apology. Not impressed.

Deborah Schrader 
Rating:
5.0

Chris was a true professional! Well spoken and polite! He checked in and was super helpful!!

Timothy Lewis 
Rating:
5.0

Customer did not leave a comment.

Dan Gablenz 
Rating:
5.0

If deaf people go there , make sure they are comfortable when communicating with u

DARRIN MAJOCHA 
Rating:
5.0

Customer did not leave a comment.

THOMAS HARTMAN 
Rating:
5.0

Vey much satisfied, worked out very well. Thanks-Bruce

Bruce Schepler 
Rating:
5.0

Customer did not leave a comment.

Donnie Hogan 
Rating:
4.0

Customer did not leave a comment.

dan HAMO 
Rating:
4.0

Customer did not leave a comment.

Kristle Campbell 
Rating:
3.0

Customer did not leave a comment.

Valda McDonald 
Rating:
5.0

Customer did not leave a comment.

Merrrilee Craig 
Rating:
5.0

I'm never comfortable leaving the trailer at the destination with no one to inspect and sign for it, I did call the 800 number and he said to leave at the building which I did. charlie wilson

CHARLES WILSON 
Rating:
5.0

Customer did not leave a comment.

Donald Jones 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Girard 
Rating:
3.0

Did not have appliance cart I reserved online and picking up vehicle took 40min due to computer problems but staff was very friendly

Symantha Adams 
Rating:
5.0

Customer did not leave a comment.

Arlyn Hinrichs 
Rating:
5.0

Customer did not leave a comment.

Gregg Kvatek 
Rating:
5.0

Customer did not leave a comment.

shaun clark 
Rating:
3.0

Customer did not leave a comment.

Dalton McCoy Jr. 
Rating:
5.0

Customer did not leave a comment.

Rocky Geiser 
Rating:
5.0

Customer did not leave a comment.

Kevin Madsen 
Rating:
4.0

Courteous Gentlemen and a very clean office. Was disappointed the equipment we had requested was not available though.

BRET BODEN 
Rating:
4.0

Customer did not leave a comment.

wyatt Jentz 
Rating:
5.0

Customer did not leave a comment.

Lynette Hickman 
Rating:
5.0

Customer did not leave a comment.

Thomas Doughman 
Rating:
5.0

Customer did not leave a comment.

Ryan Zudell 
Rating:
5.0

Great people to work with and very helpful when I had a question

CharlesTroia Troia 
Rating:
5.0

Customer did not leave a comment.

Rick Thomason 
Rating:
5.0

Lady at the counter was amazing

Cody Royle 
Rating:
5.0

Best customer service EVER. Lynette is outstanding and the company that fixes the flat time was quick and efficient

KAREN AXFORD 
Rating:
5.0

Customer did not leave a comment.

Rick Thomason 
Rating:
4.0

Customer did not leave a comment.

Rojay Passley 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Girard 
Rating:
5.0

truck was very loud door would not seal so wind tunnel for most of the ride

Deanne Schriner 
Rating:
4.0

LaNett was very helpful when U-Haul in Bartlett failed to correctly add a day to the rental period for this trailer.

JOSEPH STREUFERT 
Rating:
4.0

Customer did not leave a comment.

Angela Ostendorf 
Rating:
5.0

Everything was top notch!

Michael Shafer 
Rating:
5.0

Customer did not leave a comment.

robert heyd 
Rating:
4.0

Let people know when you switch the pick up location. Via phone, email, smoke signal

Collin Sindt 
Rating:
5.0

Customer did not leave a comment.

Randy Fisher 
Rating:
5.0

Customer did not leave a comment.

Randy Fisher 
Rating:
4.0

It is frustrating when the tank is not full because when you go to fill it up it’s practically impossible to put in the correct amount of fuel. Of course I put too many gallons in which then I over paid. Please don’t rent until fuel is full. Thank you.

James Kolbo 
Rating:
5.0

Pick up was great.

Shari Carlson 
Rating:
5.0

Customer did not leave a comment.

robert heyd 
Rating:
3.0

The check in using your phone is ridiculous- way too cumbersome. I would never recommend it to anyone.

Craig Link 
Rating:
5.0

Customer did not leave a comment.

Richard Rose 
Rating:
4.0

The key drop could be better marked. The only drop box was label as storage rental payments for the facility.

Jerry Cloyd 
Rating:
1.0

Customer did not leave a comment.

INDRAJITSINH VAGHELA 
Rating:
5.0

Customer did not leave a comment.

Charles Beck 
Rating:
4.0

Lanett was very helpful and polite. Uhaul should pay for her phone and a portion of her bill since she has to use her personal phone for business!

DAVETA SWITZER 
Rating:
5.0

Excellent service! Highly recommended Pickup in NE WAS EXCELLENT!!

NINA HUBBARD 
Rating:
5.0

Customer did not leave a comment.

Doug Ridder 
Rating:
5.0

Customer did not leave a comment.

Joel Esters 
Rating:
3.0

The windshield was completely covered with bugs and road grime on the outside and was completely covered with some kind of nasty film on the inside.

Mike Osterholt 
Rating:
3.0

Customer did not leave a comment.

Mark Barrientos 
Rating:
4.0

Customer did not leave a comment.

Wellington severns 
Rating:
5.0

very friendly and great attitude. I actually enjoyed the experience.

HOWARD HOES 
Rating:
3.0

Customer did not leave a comment.

Trisha Grant 
Rating:
4.0

Customer did not leave a comment.

JUSTIN CALKINS 
Rating:
5.0

Nicest U-Haul folks in my area to work with.

Dave Lerbakken 
Rating:
5.0

Customer did not leave a comment.

Wesley Wiley 
Rating:
3.0

Keep the equipment in good shape and give a sooner heads up on location change.

Yong Chen 
Rating:
5.0

Customer did not leave a comment.

Greg Koster 
Rating:
5.0

Yhe ladybthat was working over time deserves a large raise for her help

Zachary Kennedy 
Rating:
5.0

Customer did not leave a comment.

Margie Warren 
Rating:
5.0

Customer did not leave a comment.

Michael Parham 
Rating:
5.0

Customer did not leave a comment.

mark DeKluyver 
Rating:
5.0

Location was fantastic. Helpful and friendly. Only dissatisfied part is that we were not informed our truck was delivered to a different location than we had signed up for. Would have liked uHaul to let us know that

Jordon Potthoff 
Rating:
5.0

Customer did not leave a comment.

Trisha Ludeman 
Rating:
5.0

None at this time

Donald Clark 
Rating:
4.0

Customer did not leave a comment.

Tara Mieth 
Rating:
4.0

Rental process took longer than expected. It seemed the amount of information required was large and cumbersome to gather and enter into the system.

Isaac Singer 
Rating:
3.0

Trailer was at a different location from scheduled location

David Padgett 
Rating:
5.0

Customer did not leave a comment.

kevin weber 
Rating:
5.0

I Haul website could be made more user helpful. Is really difficult to use Perhaps it is purposely developed to be a pain for the customer. !!!

Richard Thoreen 
Rating:
5.0

Customer did not leave a comment.

Mark Williamson 
Rating:
4.0

Customer did not leave a comment.

Randy Cade 
Rating:
3.0

UHaul was dirty and not cleaned out...only half full of gas...floorboard was heated/hot the longer the uhaul was driven

DEBRA J QUINN 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cramer 
Rating:
5.0

Customer did not leave a comment.

Sherry Sun 
Rating:
5.0

Customer did not leave a comment.

Jackie Shepard 
Rating:
3.0

The lady who manned the counter was pleasant and helpful. However, the gentleman who removed my car hauler was nasty, rude and not helpful.

Cathy Smith 
Rating:
5.0

Customer did not leave a comment.

Dale Theisen 
Rating:
3.0

Customer did not leave a comment.

Fritz Beckenbach 
Rating:
3.0

Customer did not leave a comment.

Jerod Stutzman 
Rating:
5.0

Make sure all equipment is available that is advertised on the UHaul website.

Aaron Madsen 
Rating:
5.0

Customer did not leave a comment.

LUIS PACAS 
Rating:
5.0

This was an easy and excellent experience right from the first phone call! I haven’t experienced customer service like this in a very long time. Will definitely do business with this outlet again.

Mark Humphrey 
Rating:
4.0

Customer did not leave a comment.

Ryland Cheney 
Rating:
5.0

Everything is good thank you.

Manuel Segovia 
Rating:
5.0

I had problems setting up an account online in order to check out a truck on a Sunday because the reservation was for my school rather than personal usage. I could not find my reservation using the Uhaul app, which made the preparations very frustrating because that's what I was told to use. Instead, I went to Uhaul.com, and though I was able to locate my account, I still didn't have access to all of the reservation. I called the help phone number and received assistance twice, and she was very nice and patient; I appreciated that. The wonderful ladies at University Self Storage in Kearney were my ultimate saviors who answered every question and were extremely flexible with my needs. Thank you all very much for your outstanding service. If I need a truck in the future, I will come back to you and refer others to you as well.

Axtell Public School 
Rating:
5.0

Customer did not leave a comment.

Michael Gregg 
Rating:
3.0

Customer did not leave a comment.

Shayna Gartrell 
No reviews have been submitted for this location.

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