Customer Reviews for University Self Storage
(U-Haul Neighborhood Dealer)

233 comentarios

1700 US Hwy 30 E   Kearney, NE 68847
(@ Avenue O and HWY 30)

(308) 236-2034

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(308) 236-2034

1700 US Hwy 30 E
Kearney, NE 68847
(@ Avenue O and HWY 30)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Did not have appliance cart I reserved online and picking up vehicle took 40min due to computer problems but staff was very friendly

Symantha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

shaun C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dalton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocky G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

Courteous Gentlemen and a very clean office. Was disappointed the equipment we had requested was not available though.

BRET B. 
Clasificación:
4.0

El cliente no dejó un comentario.

wyatt J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan Z. 
Clasificación:
5.0

Great people to work with and very helpful when I had a question

CharlesTroia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick T. 
Clasificación:
5.0

Lady at the counter was amazing

Cody R. 
Clasificación:
5.0

Best customer service EVER. Lynette is outstanding and the company that fixes the flat time was quick and efficient

KAREN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rojay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

truck was very loud door would not seal so wind tunnel for most of the ride

Deanne S. 
Clasificación:
4.0

LaNett was very helpful when U-Haul in Bartlett failed to correctly add a day to the rental period for this trailer.

JOSEPH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela O. 
Clasificación:
5.0

Everything was top notch!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
4.0

Let people know when you switch the pick up location. Via phone, email, smoke signal

Collin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy F. 
Clasificación:
4.0

It is frustrating when the tank is not full because when you go to fill it up it's practically impossible to put in the correct amount of fuel. Of course I put too many gallons in which then I over paid. Please don't rent until fuel is full. Gracias.

James K. 
Clasificación:
5.0

Pick up was great.

Shari C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
3.0

The check in using your phone is ridiculous- way too cumbersome. I would never recommend it to anyone.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
4.0

The key drop could be better marked. The only drop box was label as storage rental payments for the facility.

Jerry C. 
Clasificación:
1.0

El cliente no dejó un comentario.

INDRAJITSINH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

Lanett was very helpful and polite. Uhaul should pay for her phone and a portion of her bill since she has to use her personal phone for business!

DAVETA S. 
Clasificación:
5.0

Excellent service! Highly recommended Pickup in NE WAS EXCELLENT!!

NINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
3.0

The windshield was completely covered with bugs and road grime on the outside and was completely covered with some kind of nasty film on the inside.

Mike O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wellington S. 
Clasificación:
5.0

very friendly and great attitude. I actually enjoyed the experience.

HOWARD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trisha G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN C. 
Clasificación:
5.0

Nicest U-Haul folks in my area to work with.

Dave L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley W. 
Clasificación:
3.0

Keep the equipment in good shape and give a sooner heads up on location change.

Yong C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

Yhe ladybthat was working over time deserves a large raise for her help

Zachary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark D. 
Clasificación:
5.0

Location was fantastic. Helpful and friendly. Only dissatisfied part is that we were not informed our truck was delivered to a different location than we had signed up for. Would have liked uHaul to let us know that

Jordon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trisha L. 
Clasificación:
5.0

None at this time

Donald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara M. 
Clasificación:
4.0

Rental process took longer than expected. It seemed the amount of information required was large and cumbersome to gather and enter into the system.

Isaac S. 
Clasificación:
3.0

Trailer was at a different location from scheduled location

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

I Haul website could be made more user helpful. Is really difficult to use Perhaps it is purposely developed to be a pain for the customer. !!!

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
3.0

UHaul was dirty and not cleaned out...only half full of gas...floorboard was heated/hot the longer the uhaul was driven

DEBRA J Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie S. 
Clasificación:
3.0

The lady who manned the counter was pleasant and helpful. However, the gentleman who removed my car hauler was nasty, rude and not helpful.

Cathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fritz B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerod S. 
Clasificación:
5.0

Make sure all equipment is available that is advertised on the UHaul website.

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS P. 
Clasificación:
5.0

This was an easy and excellent experience right from the first phone call! I haven't experienced customer service like this in a very long time. Will definitely do business with this outlet again.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryland C. 
Clasificación:
5.0

Everything is good thank you.

Manuel S. 
Clasificación:
5.0

I had problems setting up an account online in order to check out a truck on a Sunday because the reservation was for my school rather than personal usage. I could not find my reservation using the Uhaul app, which made the preparations very frustrating because that's what I was told to use. Instead, I went to Uhaul.com, and though I was able to locate my account, I still didn't have access to all of the reservation. I called the help phone number and received assistance twice, and she was very nice and patient; I appreciated that. The wonderful ladies at University Self Storage in Kearney were my ultimate saviors who answered every question and were extremely flexible with my needs. Thank you all very much for your outstanding service. If I need a truck in the future, I will come back to you and refer others to you as well.

Axtell P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shayna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy H. 
Clasificación:
3.0

Customer service was good but said I would get refunded for any miles I did not use and now I'm being told that it's included in the package and is not refunded when you don't use them all. Needs to get info straight. Also uhaul was not completely full when picked up and was charged after i filled even tho it was filled to where it was before.

serena L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cassey Y. 
Clasificación:
1.0

Be more friendly. The lady that helped us was rude and seemed annoyed that she had to help us. Then while setting drop off dates up she screwed it all up and charged us more than she was supposed.

Kylee S. 
Clasificación:
3.0

The truck cab was filthy

MIchael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathanael S. 
Clasificación:
5.0

Nothing, everything was great.

Mark K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill F. 
Clasificación:
2.0

Poor parking. Could get internet to work. I told them the trail leaked and ruined some of my belongings. They seemed not to care

Crage S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORIN J. 
Clasificación:
5.0

Easy pick up

Alexis M. 
Clasificación:
3.0

The location was fine, and the employees were friendly. There were some issues with the booking software that the employee had to call in to resolve. He told me he had no information on my booking other than knowing which equipment I was picking up at his location which led to him charging me the standard rate for the equipment I was picking up. He made no effort to find out more for me, and didn't even tell me what I was being charged. Originally I called to book a 26 ft truck to be picked up at the 56th St Sinclair location in Kearney ne on July 19th. I was texted on July 18th to call about my booking. They told me they didn't have a 26 ft truck and the nearest would be in Aurora. I told them I needed to ask my husband and get back to them. I called back less than 2 hours later and they told me the truck in Aurora had already been booked. I made the mistake of assuming (it seems a relatively rational assumption) that if I had booked a truck a month in advance with confirmation that they would ensure one would be available at the same location I booked at. Upon reading more, I saw that it wasn't uncommon to have to pick up equpiment in surrounding areas. However, I was very disappointed that they rented out the replacement truck to someone renting the day before pickup instead of ensuring someone who booked a month in advance could get it. I understand the locations work independently of one another to a large extent, but if this is the business model you have, this should probably change. After already being disappointed twice by what I would deem a faulty business model, I was promised a 15 ft truck and a 6x12 trailer as a replacement. This was frustrating for a number of reasons, the first being I had to pick them up across town from each other. On top of that, it is more difficult to drive a large truck pulling a trailer, the size difference between a smaller truck and a trailer and the larger truck negatively impacted our packing plan, and loading two separate pieces of equipment was much more of a hassle. Then there was the problem of pricing. I had budgeted 135 dollars for the 26ft truck. I was told I would not be charged any additional cost for the accommodation they made. It's pretty difficult to fulfill that agreement when neither location was aware and worked so independently of one another that they needed to charge for the equipment they rented only. At the 56th St Sinclair location, there were even more software problems that the employee had to call three times for. The representative ended up doing the booking himself over the phone. Nobody had bothered to ensure that my booking was noted appropriately at ANY location, so there weren't ANY employees who knew what I was renting or what I should be charged. When I explained the situation, the representative on the phone said they typically split the cost of the 26 ft truck between the 15 ft truck and the trailer. Nobody bothered to make this adjustment and I was charged wha

carly W. 
Clasificación:
5.0

Not sure how I missed that 2 forms of id's were needed. But perhaps highlight it/bold it.

Camilla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

rj K. 
No se han enviado comentarios para esta ubicación.

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