Customer Reviews for University Emission
(Distribuidor de U-Haul del vecindario)

167 comentarios

355 University Ave SW   Atlanta, GA 30310

(404) 792-4912

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 10/23/2021: cerrado
  • 10/29/2021 - 10/30/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(404) 792-4912

355 University Ave SW
Atlanta, GA 30310

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 10/23/2021: cerrado
  • 10/29/2021 - 10/30/2021: cerrado
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went well with me renting a uhaul I went online and it is easy as 123 great

BRENDA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANEL S. 
Clasificación:
3.0

I'm being charged extra and I dropped off the trailer and they was closed. Than I was checked in a day and a half later. This is highway rubbery.

JOHNSON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

Easy and convenient

THOMAS G. 
Clasificación:
1.0

The phone number on the website is incorrect for this location. I have called (404) 792 - 4912 numerous times and the number is disconnected. I picked up the truck at University Emission, 355 University Ave SW, Atlanta, GA 30310. Once I arrived the representative was really nice, stated I had to take the 20' truck and not the 15' that I reserved online because it was going out of state. He did not do a walk through with me nor did he give me the paper with picture of truck for you to mark/note damages on the truck. From the emissions building, he pointed out the 20' truck and I noticed the skirt to the truck was damaged. I said to him there is damage to the truck. He said yes, it is already in your contract. You can review it online. I even bought the insurance just in case. Of course, in the rush I was in I did not take pictures or videos because I took his words as good faith. If you are going to rent please video and take pictures of everything. CYA!!! Also, there was heavy rain the day I rented the truck and the roof leaked causing my boxes, rugs and leather furniture to be soaked. This has been the worst experience ever with U-haul at the 355 University Ave location.

Oil M. 
Clasificación:
3.0

El cliente no dejó un comentario.

keyan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

XAVIER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN C. 
Clasificación:
5.0

The young man was very,very helpful he show us how everything works. After the one on one training I really felt comfortable on driving and towing my vehicle to SC. Thank you for all you do!!

DEBORAH L. 
Clasificación:
5.0

I picked up the u-haul truck before the business hours, 7am. I called the day before, and the guy who answered was familiar with my reservation and assured me a truck was reserved. I was able to use the app to pick up with no issue at all. A u-haul rep did call my alternate contact, who needed to be available to pick up the phone, in order to get the key out of the lockbox. The truck was as clean as I would expect for a u-haul.

Nikita F. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

Honor your reservation times and show empathy when you don't.

T'SHAWN C. 
Clasificación:
4.0

The mobile pick up was not straight forward. It is long and convoluted. All information you need should be done when the reservation is done. The extra step of having someone verify my identity is a shot in the dark. People do not answer spam calls so it to several call to several people to have it verified. If you have my liscense and credit card that should be enough. Took over an hour on this process

Layne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELIA P. 
Clasificación:
4.0

The guy who ran the place was very stand offish and not friendly at all. Maybe because it was hot, who knows. Would not recommend this place to anyone.

Nykea W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shekita H. 
Clasificación:
1.0

The person who was running the pick up location on university ave was not helpful and very rude to me. I would not recommend anyone use this pick up location. We asked for help and we're just completely ignored and we were also insulted

Bailey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETTY L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Blake J. 
Clasificación:
2.0

El cliente no dejó un comentario.

water M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

The contact phone number for this location is not current. When called it says the number has been disconnected. The number noted on the receipt and Google maps is 404-792-4912. The drivers side (left) rear turn signal bulb was not working and needs to be replaced.

ELIZABETH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
5.0

Pick up location employee was very friendly and helpful. The only problem was the truck had a very very very strong Marijuana smell other than that it was clean

ANSAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

Great service and convenience

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUBERT T. 
Clasificación:
5.0

None but keep up the good work. 👍

TRACY H. 
Clasificación:
2.0

I was charged an extra $10 and I don't know why

GERRY B. 
Clasificación:
1.0

The location was so random. I didn't feel safe leaving my car in the lot while moving so had a friend take me.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT W. 
Clasificación:
4.0

I believe all the trucks should be equipped with a truck ramp.

ANTOINETTE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTESHA H. 
Clasificación:
3.0

I originally was scheduled to pick up at another location and at the last minute I was in route to pick up the trailer when I received a call indicating the trailer was not available. This was a horrible experience since I was not from the area and when I asked for assistance the man said he could not help me, I had to call the 1800 number. When I was sent to another location with a trailer available it was across town during high traffic with only 30 min till closing. Super stressful since we were scheduled to travel the following day. Due to this experience you would of thought some kind of call could have been done sooner with assistance stating sorry for the inconvenience but we have booked this for you, but instead I receive no help.

Helen A. 
Clasificación:
3.0

I was overcharged for my rental I was charge for two days instead of one

Jermaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAKARIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY H. 
Clasificación:
5.0

Everything went smoothly, owner was very nice, professional and pleasant. I would definitely recommend this location.

Belinda P. 
Clasificación:
4.0

Have an answering machine, for customers to leave messages on. Or away to contact the business.

CLARISSA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANTAVIUS T. 
Clasificación:
3.0

I think that the price was too high for a rental for 4 hours and then he charged me $20.00 extra dollars for not filling the truck back up. It would have been cheaper to just put gas in it. The location is not all that safe, but I think that they need a better package deal for a 4 or 6 hour rental. Nice vehicle but very expensive.

Virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVONN C. 
Clasificación:
1.0

I showed up at my original reservation location and the store owner wasn't there. This was 20 Miles from my house and had been dropped off by Uber. Ended up walking a mile and found another uhaul but my price ended up going $300 because of your error. So disappointed in uhaul and the service the owner of university Emission saved me by having a uhaul but having to pay so much extra was horrible for my family budget.

HUNTER M. 
Clasificación:
5.0

There was no one here to drop off the truck, I have to do everything my self on the phone ......

JOSE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHOVIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leeander B. 
Clasificación:
3.0

The truck we got was a recovery. Not serviced, gassed, or cleaned yet. Regardless, it served us well.

John D. 
Clasificación:
5.0

Thank you uHaul

Arielle C. 
Clasificación:
5.0

The service was EXCELLENT,I will be returning back again

Lottie T. 
Clasificación:
1.0

No one there to receive truck no clear markings for building or drop box

RICHARD JOHN N. 
Clasificación:
5.0

The gentleman at this locations was pleasant fantastic !!! Rate 10 Problem was you have another U-Haul just opened on Pryor st atlanta ga 30315. No office, phone number does not work unable to get any assistance at this location. Rate 0

Renee M. 
Clasificación:
5.0

Attendant was was very accommodating and help me unhook trailer.

Homer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olabisi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

cara I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
2.0

Make sure the person who hands you the keys walks you to the vehicle and sees what you see.

LAMONT L. 
Clasificación:
5.0

The employee assisting us was super friendly and helpful.

Jessica B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
1.0

I asked him if the truck I had was the “19.95” truck and he lied and said yes. I put a $70 deposit down and in the end was charged $85 for 34 miles. Then on top of that when I returned the truck that is when I saw the actual “19.95” trucks on the lot with my own eyes. And those trucks was smaller than the one he gave me. Which means he lied to get some extra money out of me. Anywho, I would never go there again not would I recommend it.

Jazmin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAWNIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hai S. 
Clasificación:
1.0

Do better verify id's

Marlon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

Remain professional great customer service and Pandora patience

Tawana C. 
Clasificación:
5.0

A+++ service I will definitely be back

Leland J. 
Clasificación:
3.0

N/C

Tabitha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Youlanda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jowanna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosanna A. 
Clasificación:
5.0

Great customer service!!!!

Nikkia H. 
Clasificación:
3.0

I went sent to three places Because the lockbox was broken at the first, then I was sent to a Second location that did not have the right size truck, and then I was finally sent to university where the keys were switched in the boxes and I had to wait on an employee to sort it out. Also, my card was charged the first time even though I never picked up the truck and Now I have to wait 5 business days for a refund of almost $100. This was one of the most frustrating experiences I have ever had and I will be calling and demanding some compensation or refund because I wasted three hours figuring this mess that U-Haul created and it completely ruined my scheduled move in with my apartment in which I had only a small window to use a loading dock. You will never receive my patronage again.

Julianna S. 
Clasificación:
2.0

The location was a parking lot without good signage. It was run by a single guy in his van. Did not feel official or safe.

Dustin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHEREENA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
1.0

This is the second time I have used UHaul. And for the second time I have had issues. I rented the unit from a location that was just down the road from my house. And Uhaul assigned a location th at was three cities away from me. So I called anadter waiting on the phone for almost 45 minutes they are finally able to locate me a truck 5 miles away. So I pick up the truck and their o line pick up system times out so again I have to call the. To pick up the truck. Finally I finish with my truck and return it amazingly their systems works. When it gives me my bill they want to charge me 120. 00 dollars . Which make no mathematical sence. I still have not received a call from uhaul. If you are considering using them DON'T spent the extra money and use a more reliable service.

Travis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
4.0

It seems that "recommend this location to a friend" isn't really application, since the location can be changed by UHaul whenever. I initially reserved my truck at a different location and it was changed to this location just a couple days before my move. How can I recommend a location to a friend if my friend cannot be sure to get that actual location?

Brad E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA L. 
Clasificación:
5.0

My brother comes here all the time. This one is out of the way for me but the service is worth it.

Mark M. 
Clasificación:
5.0

I go to this U-Haul even if it'll cost me a few extra miles. You can't beat the service here. Even got to meet the Area manager once while here, George I think. It's no wonder the service is so good he was awesome as well.

Charles J. 
Clasificación:
5.0

Great as usual.

Charles J. 
Clasificación:
5.0

Superb service! Especially during these trying times. The guy here should be running the other U-Hauls in Atlanta!

Charles J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus N. 
Clasificación:
5.0

Have more trucks to choose from.

Daren R. 
Clasificación:
5.0

Best U-Haul dealer I've dealt with.

George S. 
No se han enviado comentarios para esta ubicación.

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