Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)

1,286 comentarios

965 E University Dr   Tempe, AZ 85281

(480) 831-3075

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(480) 831-3075

965 E University Dr
Tempe, AZ 85281

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aditya M. 
Clasificación:
2.0

location parks cars for ASU games so when returning trailer the location was full of cars witch made it default to maneuver through the already tight storage lanes

ANTHONY R. 
Clasificación:
1.0

1st of all don't give people ragley trailers the trailer made so much noise we couldn't even get it down we had a bad experience at this u-haul place I recommend if you're gonna rent something out make sure it's in good condition not bad and it puts a dent in my truck try to make a claim be the road side assistant hung up on me.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrio I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

When I went to pick up the van at the mobile check in was not working. Jim, who works at this location, was a huge help. He got me set up and on my way in no time. Thanks Jim!

Tod E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris S. 
Clasificación:
5.0

Nothing.

Chase M. 
Clasificación:
3.0

It rained on the day we were moving. The uhal was leaking inside and got a good bunch of boxes wet. Some were cloths and kitchen supplies but the electric things that got wet were waht I was most worried about. I don't know how it was leaking but it needs to be looked at. Everything else about our experience was good!

Joseph H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dhruv S. 
Clasificación:
2.0

Needs to have more clear signage of where to park returned vehicles. Extremely difficult and narrow paths to navigate inside gate.

Clave F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dirk M. 
Clasificación:
1.0

Terrible

Loren W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth K. 
Clasificación:
4.0

Everything was good. The employee was fast and professional.

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marissa T. 
Clasificación:
3.0

This was my truck pickup location. The agent was late and the location was just a storage location (very poorly kept) with homeless people living in the storage units. U-HauI should step in here and do some upgrading, or not show it as an option. I originally requested an actual U-haul truck and trailer location for the pickup, but they had no one-way trucks available.

Mark K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Supreeth M. 
Clasificación:
3.0

Make your online check in easier. Choosing to have online check in and having to still deal with a person kind of loses the point of doing it digitally.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley W. 
Clasificación:
3.0

The staff could be more customer friendly.

Erika J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

Everything was fine. Self-service online option was very easy to use.

Lauren J. 
Clasificación:
1.0

Guy was not personable and made me feel like I inconvenienced him just by being there

Brendan W. 
Clasificación:
5.0

If you need to move a kid in or out of ASU this location is perfect.

David K. 
Clasificación:
3.0

There is a problem with the wheel alignment with the Uhaul I was driving. Please make sure to check that!

Sayantan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fahad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pranay W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randolph P. 
Clasificación:
4.0

Great Staff - hard to find which building/door because its operated out of a mechanic's location. Just put a banner or something outside

Kymble S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma S. 
Clasificación:
5.0

Excellent location and even better customer service. Will use again!

Benjamin V. 
Clasificación:
1.0

They were upset I returned the truck to this location even though this is the return location I chose weeks ago.

Frank O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank K. 
Clasificación:
5.0

Great

MAURO G. 
Clasificación:
2.0

There was no paperwork given everything was emailed. I've rented lots of trucks and trailers and have always been given a contract. What if I got pulled over? I would have no proof of rental. Also the photos were very old. They had lots of snow on the ground, I rented in AZ in July. And the truck was barely at 1/4 tank. I think this was one of my worst experiences renting with uhaul.

Michelle P. 
Clasificación:
5.0

The gentleman at the counter was excellent provide great service

Ronald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stjepan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ga-Young K. 
Clasificación:
1.0

Unfortunately, I had a terrible experience with this location, and the customer service was awful. Jim apparently has 25 years of customer service experience, but that didn't show in my experience with him. He gave me a truck that had less than 1/4 tank of gas so I had filled it up to full. He told me that when I return the truck I will be reimbursed for any gas that was above 1/4 tank. However, upon returning the truck with 3/4 tank of gas left (expecting to be reimbursed for 1/2 tank) Jim told me he can't reimburse me. He called his manager Jason Izquierdo who also said that they can't do anything about it even though Jim said I'd be reimbursed. It cost me $150 to fill up the tank and I only used a 1/4 of it during my move. So essentially Uhaul stole nearly $100 dollars from me. I will never use this company again and will never recommend this company to anyone in the future.

Marcus F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila R. 
Clasificación:
1.0

No signal to verify return, sketchy

unique V. 
Clasificación:
3.0

The reception guy is very rude and unpleasant.

Sai G. 
Clasificación:
1.0

Staff not very helpful or friendly. I had to unhitch trailer myself. Location is very dirty, with homeless people living in storage units. Kind of scary, shady, and was not sure if everything with the return would go alright. Would not recommend and would ask Uhaul to investigate revoking their license to this place.

Andrew K. 
Clasificación:
3.0

just lots of undesirables just hanging out seemed like. making property more of a mess and appear sketchy. The service provided was pretty alright though. He was both professional and courteous; helpful and efficient. Only one characteristic noticed; appeared to expressing a tremendous amount of stress, he looked exhausted.

TM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lohith K. 
Clasificación:
4.0

We will be using this location again in few weeks when my son moves into his new apartment

ROGER E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mohammed Zahid H. 
Clasificación:
4.0

Great Experience. I rented the truck to move my son from one apartment to another in Tempe. The truck was in good condition and pick up and drop off were seamless. I had experienced delays in the move and called the manager to figure out what I needed to do for after hours drop off. He explained the process to me and it was seamless.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sikali V. 
Clasificación:
1.0

nothing nice and no empathy

Cristina O. 
Clasificación:
3.0

I think the customer service could've been a little bit better the trucks were very clean the place was kind of scary and the person that was there was not very and personable other than that OK

KATHY V. 
Clasificación:
2.0

Don't rent vehicles from your "24/7" location if they really aren't open past 9PM. We were not only not provided a gate code to actually return the truck back onto the lot, but there were so many hoops to jump through both renting the truck and returning it that it's laughable. Additionally, we were prevented from lodging a complaint after the fact because the email that was used and associated with renting the truck was "invalid".

Aurora G. 
Clasificación:
5.0

Main concern was the website. As I was picking it up the website crashed multiple times and ate up 39 minutes of my usage time. I was very frustrated and confused at all the hidden fees, doubling what I expected to pay. Would never recommend uhaul

Riley D. 
Clasificación:
1.0

You guys gave a vehicle with full of roaches and I turned out to be a nightmare for me and it delayed my time in returning the vehicle which again led to additional charges

Ragul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe A. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUGANDHER G. 
Clasificación:
1.0

When getting a trailer, it would be nice to be able to pick it up where you ordered it intead of having to drivr into a different yown. In this case I had to drive from the middle of Mesa to the middle of Tempe to pick it up which was not very convenient. The same with the returen. I waisted 100 miles for pick up and return.

ARVED M. 
Clasificación:
4.0

Updating the latches on the units. They are insanely easy to just take off. Fresh paint would make it all look better.

Geri J. 
Clasificación:
2.0

I was moved two times from the original booked location. I called asking for consideration and a closer pickup location. Was told the ware no 5x8 units closer. That's amazing as there are at least a dozen Uhaul sites closer. I had reserved about 2 weeks in advance.

Jack R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhixun C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonao D. 
Clasificación:
5.0

Good service

Carlos W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
2.0

Extremely narrow driveway and trucks are parked right in front of the gate. Laid out horribly.

Christopher K. 
Clasificación:
1.0

The parking lot is very tight with barely any room to maneuver. There's a huge pothole right outside the exit gate. The man at the desk was really rude for what seemed like a simple transaction.

TYLER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY S. 
Clasificación:
1.0

I arrived at the truck location 15 minutes before the pickup time (630pm). The truck was parked outside the gate and I proceeded to use the Uhaul app to start the "DriveShare" process. The app and the Uhaul website could not find my reservation and would not let me go through the process of getting the code to get the key. I called the 800 number for Uhaul and the first person I talked to had to recreate the order and send a email, then transfered me to the DriveShare deparment where I was put on hold for over an hour. Once I was connected to someone, they were unable to help get a code for the key box. I was on the phone for an hour and a half and got cutoff, or hung up on, three times. By this time it was dark and my wife and I were stranded in a bad neighborhood at the truck without a 4 digit code to get the key. I tried the process through the Uhaul app and webpage many times without success because it needed a Tax ID number, inwhich, I wasn't given and the customer service person had no clue how to fix it. This was very upsetting and very unprofessional on Uhaul's end. Fortunately I was able to figure out, by guessing, to put 4 zeros in the Tax ID field to make the app goto the next screen and finish the process of getting the key code. I plan to proceed further action due to this.

Edward C. 
Clasificación:
1.0

I've never been more insulted in my entire life than how the employee treated my family and I during our move. The guy working started off by giving us an extremely rude attitude because we literally entered the building. He made it clear that he did not want us in there and I have a feeling it was because my father is transgendered because the employee stared at his drivers license for a solid 2 minutes as if he was not going to accept it. He would constantly cut us off mid sentence. When asking for a 3rd party contact he literally did not let me try and say “my sister”. He cut me off at “my” and said “I TOLD YOU A 3RD PARTY! NOT YOURSELF!”. We called later to ask how full the gas needs to be and he literally hung up on me. I was honestly worried that he was going to try and charge us for some damage that we did not do because that's what many google reviews say he does. This man's (child's) behavior is honestly inexcusable for someone who is supposed to be helping people during some of the most stressful times like moving.

Jesse T. 
Clasificación:
3.0

Parking spaces were very tight

Tyler W. 
Clasificación:
1.0

I specifically did not book this location because I knew they closed early and I would have to return the truck after hours. This location is NOT SAFE, especially after dark for a single woman. The van I requested wasn't available so I had to take a larger, more expensive truck or risk missing out on my timeframe to move a piece of furniture i had purchased. The truck smelled like cigarettes and gave me a headache. When I returned the truck the online portion for afterhours returns took me 45 minutes because there is no wifi or cell signal in that storage facility. I kept trying to fill out each portion but it kept buffering and would come back empty or give me an error multiple times per page. with wifi it would have worked wonderfully and taken me 5 min. It was dark and I was alone and I couldn't leave to find signal because it requires pictures for every step. I felt very unsafe and don't appreciate being put in this situation and charged extra for it. I understand that I booked last minute but that was unavoidable on my part and the van was shown as available when I booked it. If I hadn't have looked at my confirmation I would have gone to the wrong UHAUL location in the first place because I booked a van at the one on McClintock since they stayed open until 7.

Leah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
1.0

Terrible desk service very rude and unhelpful

Sebastian S. 
Clasificación:
2.0

Poor customer service.

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

R C. 
Clasificación:
5.0

Staff at this location was very friendly and professional, everything went as smoothly as possible from start to finish. Thank U-Hual and University Drive Self Storage!

YUKAN D. 
Clasificación:
4.0

Your call center needs to be much more informed when asking questions

Damion K. 
Clasificación:
2.0

No place to park the truck without blocking storage unit entrances. No security. Very tight entry to property the 20 footer barely room to turn in. No staff, though a drop box was provided.

GINA S. 
Clasificación:
1.0

Never will I rent from this Company

Jannifer M. 
Clasificación:
5.0

Great job. Thanks

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
3.0

The check on didn't go well.

CYRIL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

yadan L. 
Clasificación:
5.0

Great easy and quick in & out dropping off & picking up!

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

Everything worked as expected, except your android mobile app. The pickup process was slow due to slow photo upload, and drop-off experience was awful because the photos failed to upload everytime! I had to access your website on my mobile instead and complete the photo upload there, but it was after I wasted a lot of my time trying to make the app work. I would think again before opting for mobile pick-up next time.

Kumar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

haley k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yang S.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

hilary s.  |  Overall Experience 
Clasificación:
5.0

I'm not very pleased at all.

Edward H.  |  Overall Experience 
Clasificación:
3.0

Everything was pretty average.

Edmund D. | Reservación
Clasificación:
4.0

Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

terryAnn B. | Reservación
Clasificación:
4.0

Fine

Marnie B. | Reservación
Clasificación:
4.0

Staff was very friendly and efficient during our check in process and truck rental process.

Victor W. | Reservación
Clasificación:
4.0

The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn't. Maybe add some light too.

Madeline S. | Reservación
Clasificación:
4.0

The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Kourtney F. | Reservación
Clasificación:
3.0

I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Meredith B. | Reservación
Clasificación:
5.0

Good service so far! No complaints. We shall give it time.

Kenneth F. | Reservación
Clasificación:
4.0

There could possibly be a bit more lighting inside the unit

Saif J. | Reservación
Clasificación:
5.0

Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Joseph H. | Reservación
Clasificación:
3.0

Quick and easy

Malachi W. | Reservación
Clasificación:
2.0

Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

jonborah b. | Reservación
Clasificación:
1.0

I was unable to get the website to work and therefore never rented a storage unit.

Isabel R. | Reservación
Clasificación:
3.0

Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Brittany K. | Reservación
Clasificación:
3.0

It was okay.

Natalie C. | Reservación
Clasificación:
4.0

Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Csaba J. | Reservación
Clasificación:
5.0

Good experience! Very knowledgeable staff! Definitely recommend

ANDRE E. | Reservación
Clasificación:
5.0

Great experience

DEION G. | Reservación
Clasificación:
5.0

Flawless Sevice when you deal with the people. Online ordering needs repair work.

DEION G. | Reservación
Clasificación:
5.0

Tried ordering online several times but would get 'error, please go to dashboard to complete.' I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.

DEION G. | Reservación
Clasificación:
3.0

I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Zaynab a. | Reservación
Clasificación:
5.0

Very clean and nice facility. Staff was excellent and helpful

Jill M. | Reservación
Clasificación:
5.0

Great service and clean units

Mark B. | Reservación
Clasificación:
4.0

Ok

Pin Jie T. | Reservación
Clasificación:
4.0

Room is great, but no lighting inside.

Rachel D. | Reservación
Clasificación:
3.0

After I finished renting online, I got a message saying A lock is inside the room. But it's not ture. I understand that I need to use my own lock, but please don't send the message to mislead people.

Qingyun C. | Reservación
Clasificación:
5.0

Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Wen Z. | Reservación
Clasificación:
5.0

Wish I had known about this place 3 years ago.

Tirzah N. | Reservación
Clasificación:
1.0

Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Shona N. | Reservación
Clasificación:
3.0

Service was good.

Christopher R. | Reservación
Clasificación:
3.0

Office wreaked of cigarette smoke, other than that everything was fine.

Chemyla H. | Reservación
Clasificación:
5.0

Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Lauren M. | Reservación
Clasificación:
4.0

Very easy reservation process and awesome communication skills as well.

Elizabeth H. | Reservación
Clasificación:
5.0

Great location, and helpful staff.

Wenbo C. | Reservación
Clasificación:
4.0

Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Robin V. | Reservación
Clasificación:
5.0

The staff was very kind!!

Jose A. | Reservación
Clasificación:
1.0

When you see people living in the storage units, had to walk by a guy naked changing, it's an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

bradly lee g.  |  Overall Experience 
Clasificación:
1.0

I lost my stuffs.

Fanghao L.  |  Overall Experience 
Clasificación:
5.0

We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Andrea F. | Reservación
Clasificación:
3.0

Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

Monserrate V.  |  Overall Experience 
Clasificación:
5.0

Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

JOHN D.  |  Overall Experience 
Clasificación:
5.0

THANK YOU !

Tama H.  |  Overall Experience 
Clasificación:
4.0

The people hanging out in the back units don’t help the image of the business.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Everything was good

Loren F. | Reservación
Clasificación:
2.0

I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Maya G.  |  Overall Experience 
Clasificación:
3.0

This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Latasha T.  |  Overall Experience 
Clasificación:
4.0

Clean unit and easy to get to. Great location from my home.

Lucy G. | Reservación
Clasificación:
2.0

property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.

Michael S.  |  First Impressions 
Clasificación:
3.0

Bueno

Lacie M.  |  First Impressions 
Clasificación:
3.0

The entire process was OK. I have no negative or positive comments.

KENNETH O.  |  First Impressions 
Clasificación:
5.0

Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

JOHN S.  |  First Impressions 
Clasificación:
4.0

Very welcoming place, friendly staff.

AISHA M.  |  First Impressions 
Clasificación:
4.0

Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit

THEODORE B.  |  First Impressions 
Clasificación:
5.0

I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.

PATRICK B.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and courteous. Got me through the process quickly.

CHARLES M.  |  First Impressions 
Clasificación:
1.0

I reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Was very satisfied. Clean grounds. Helpful staff.

Privacy R.  |  First Impressions 
Clasificación:
2.0

Average customer service

Privacy R.  |  First Impressions 
Clasificación:
5.0

The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.

KAELYN S.  |  First Impressions 
Clasificación:
5.0

The space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.

Privacy R.  |  First Impressions 
Clasificación:
3.0

This location was not as nice as expected from the website. But it was close and convenient for our move.

MARLEN S.  |  First Impressions 
Clasificación:
3.0

the gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.

Privacy R.  |  First Impressions 
Clasificación:
3.0

never used self storage before, I feel secure about leaving my stuff there for 2 months

LAURA P.  |  First Impressions 
Clasificación:
3.0

Very nice people occupying the office and very helpful

Privacy R.  |  First Impressions 
Clasificación:
4.0

Good service overall.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Overall, I received a great experience through University Drive Self Storage.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Storage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great location! Great price!

Privacy R.  |  First Impressions 
Clasificación:
5.0

it is really good

Privacy R.  |  First Impressions 
Clasificación:
4.0

Customer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Accommodating to all my needs and answered all my questions.

Privacy R.  |  First Impressions 
Clasificación:
4.0

They were very helpful and explained everything thoroughly.

Privacy R.  |  First Impressions 
Clasificación:
4.0

good

Privacy R.  |  First Impressions 
Clasificación:
1.0

I went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!

Privacy R.  |  First Impressions 
Clasificación:
4.0

After re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist

Privacy R.  |  First Impressions 
Clasificación:
3.0

Fit my needs and was as advertised. Nothing in particular in terms of positive or negative.

Privacy R.  |  First Impressions 
Clasificación:
3.0

We accidentally reserved two units. We did not use the second one

Privacy R.  |  First Impressions 
Clasificación:
3.0

We were able to move in earlier than expected. It was fast and easy.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.

Privacy R.  |  First Impressions 
Clasificación:
2.0

old storage unit. no visible security cameras. homeless people in the area.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.

Privacy R.  |  First Impressions 
Clasificación:
3.0

the facility is good and serves my need. i am satisfied.

Privacy R.  |  First Impressions 
Clasificación:
4.0

They accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Decided did not need storage unit - wanted small one with climate control

Privacy R.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful staff.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Friendly, quick, and helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

clean, good customer service.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The attendant was very nice and knew what was needed for move in paperwork.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Easy access, no confusing.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Nice staff and very confusing layout

Privacy R.  |  First Impressions 
Clasificación:
5.0

Second time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Gracias

Privacy R.  |  First Impressions 
Clasificación:
3.0

The front desk staff were not very friendly. The facility was sufficient and well maintained for storage.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Super accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!

Privacy R.  |  First Impressions 
Clasificación:
5.0

I would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Everything went as planned!

Privacy R.  |  First Impressions 
Clasificación:
4.0

I like the storage facility. I don`t like the reservation service

Privacy R.  |  First Impressions 
Clasificación:
4.0

Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.

MARC M.  |  First Impressions 
Clasificación:
5.0

Excellent staff friendly and helpful.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful and relaxed after our reservation was made. I feel comfortable that our unit will be safe. In the future, I will consider renting a storage unit from this location again.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The manager Charles was extremely knowledgeable and helpful. Move in was smooth and the storage unit was easily accessible and the perfect size.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The site was clean and as advertised. No problems.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Everything was as expected, no trouble moving in. Charles was very helpful and friendly!

Privacy R.  |  First Impressions 
Clasificación:
3.0

Order was accidentally placed twice. Only moved in once, but they cancelled double order with ease.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Great service. Easy, fast and affordable. The unit is what you expect, the only thing I would really want is a little more lighting inside the interior units.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Everything went well!

Privacy R.  |  First Impressions 
Clasificación:
3.0

The unis was not located as I had interpreted and was unusable to me. The tendant was very friendly.

Privacy R.  |  First Impressions 
Clasificación:
2.0

The person working the front was friendly and helpful. Unfortunately, the unit was not what i was expecting. The door when closed has a 1-2 inch gap at the top.

Privacy R.  |  First Impressions 
Clasificación:
3.0

It was good move. I wish there was light inside the storage itself.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very nice, helpful service Thank you!

CYNTHIA F.  |  First Impressions 
Clasificación:
3.0

Service was ok

Privacy R.  |  First Impressions 
Clasificación:
3.0

As expected

Privacy R.  |  First Impressions 
Clasificación:
5.0

i decided to go with another facility with climate-controlled units. your customer service rep i spoke with both times over the phone was very helpful.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The storage is nice and convenient. However I am concerned about some additional charges to my account.

Privacy R.  |  First Impressions 
Clasificación:
3.0

We were pleased with the quick sign in and ease of accessibility to the storage unit.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Did not end up using the storage space. Was very helpful when I called initially and when I called to cancel. Booking online was very easy and helpful

Privacy R.  |  First Impressions 
Clasificación:
3.0

Dark in the storage unit. But nice staff. Very helpful

Privacy R.  |  First Impressions 
Clasificación:
4.0

I definitely love the service and how the storage is just about the right size. The only thing I would suggest is to have air conditioning because it can get really hot!

Privacy R.  |  First Impressions 
Clasificación:
4.0

The service is pretty good, and the storage room is even bigger that i expect!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Unit was clean, easily accessible, and even was well lit when I arrived in the evening. The staff was very helpful and kind.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Very nice staff very helpful. The price was very good. Really like the place

Privacy R.  |  First Impressions 
Clasificación:
5.0

I will continue to use this facility for as long as I need to store items. Their customer service was great!

Privacy R.  |  First Impressions 
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