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Lisa V
Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Terrible owner/rep. I was not greeted when I came in. The first thing that came out of this persons mouth was "you're late". Does it matter if I'm 30 minutes late? I have a full day rental. The rest of the transaction was equally weird. I was then told because the van is new it's mandatory to get insurance on it when I clearly prefilled out all paperwork via the app and declined. We had a few more back and forths before the rep allowed me to rent it without the extra insurance. I did not trust this person to treat me fairly so I made sure to take pictures of everything and pointed out the pre existing damage. Oh, and the office reeked of urine.
Long DThe person at this location is non friendly and rude. I felt uncomfortable asking questions or even dealing with him. A personality would go along way. Or maybe a smile and a friendly hello and Thank you. I was very disappointment. A few weeks ago I used another Uhaul located in Tempe and everyone was so friendly and helpful.
Suzanne Malways good experience at this location. thank you.
Joseph PVery friendly and professional Explained everything clear for good understanding
Loralee WThe person in the office is super unfriendly and doesn't know how to talk to customers and how to help them
VISHNU TI’m not sure why you had to take my picture as well as a picture of my drivers license, I was not comfortable with that.
CHLOE LVery kind and helpful manager.
Angela RThe ride was a bit rough even on straight roads. The suspension wasn't that good.
Prashant GNot an overly friendly and clean environment.
Jaren DWe will be back to rent! Perfect location for students at Arizona State University!!
Kevin DThe person who is incharge for the service is very rude and does not clearly answer to any query. Uhaul app is disasters to me. It does not detect location while picking up the uhaul. Spent 40 min to troubleshoot.
GDE MI was charged additional 30$ for a simple 12 mile ride. Never booking from here again.
Shubh ACheckout process on the app after hours was cumbersome. Do you really need so many pictures of the truck, when it will be looked at in person the next morning?
Guillaume BThe customer service representative was annoyed by my presence in the office and was angry on me. The way he explained the procedures and talked to us was not at all friendly. He was really mean to me. The van was fine but had a really terrible experience.
Geeth NThe interior and Exterior of the Truck was dirty. Seats were filled with what looked like dog hair. The gentleman working there was NOT VERY FRIENDLY AT ALL. He made it a point to tell me to MAKE SURE I BROUGHT THE TRUCK BACK on time, because HE HAD OTHER CUSTOMERS WAITING! That was a total turn off!
Peggie SIt's a pretty rundown office and the option I had booked online wasn't available for the same price. They made it right by giving me a different truck for the same price but it was much less convenient and annoying to argue for something you already purchased.
Matthew BI needed the truck to move some boxes in town so this location was perfect for me.
John FMake it easier for customers to get in contact with people for help or questions.. clean the office.... and be more people friendly... I was so confused... my pick up was scheduled for 3:00 p.m. and the person prior didn't drop it off until almost 3:30 ....
Virginia Hthe man who was working at the desk was incredibly rude and unprofessional. He had no patience and was treating me like I was dumb for asking questions. Other locations have treated us much better and I will not be returning.
kayleigh rWhoever was working the front desk was extremely rude and unprofessional.
Claire PThis place was crappy and the man working their is still charging my card. Awful customer service, this man acts like we did him a disservice for entering this business. I don't know what his issue is but he will NOT be scamming me
Jasmine CDrop off was unnerving and my daughter was actually hung up on by the Tempe AZ drop off location for calling to ask questions and ensure we were leaving the truck in the correct location.
Kathryn KI should have refused the van and asked for a different one. The back door was difficult to open, and the van smelled so badly I actually had to get rid of some of my stuff that I transported.
Allison BIt was very unorganized and can be updated
Jenna IFix the app and the website. The UI sucks. It's so annoying and unbearable at times.
Naveen RThe guy in the office was respectful and made my rental experience easy. Thank you again.
Dayton PThe man working there is a disrespectful jerk
jeremy gAllow customers to park.
Jocelyn WNot fail to honor the original contract.
daniel kNot a Uhaul location, so the owners will gladly try and rip you off for gas (which they charged me 4gallons, even though I was a hair off the gauge). Not the friendliest of people either.
Michael TI have been a long time customer and I was very disappointed the truck needed an alignment very bad the breaks were sub par and the truck was dirty from the second I picked it up and the pictures of the truck for the inspection were from when the truck was bought originally I had to mark everything down to avoid being scammed for damages I didn't cause and the cab was awful smelling
Robert FHorrible and unsafe location with transient crazy people. Felt very unsafe
BENJAMIN FJim was excellent in his performance. Never a problem with his service.
BRADLEY HThe signage identifying the facility could be better. I drove past the first time, as did my ride.
Jerome BThe person in charge there was very rapid we drove up he came out took care of business and we were on our way in no time
Alfred FVery small office
Michael RGuy at the desk was rude. I had booked a truck and was trying todo the mobile check in in the parking lot. Nothing was loading and so I went inside and he said, I usually don't help people but I guess I'll do it this time. What kind of shit is that? Then when getting the keys he's just groaning. Obviously he don't wanna be there but it seems that he owns the storage unit cause he lives in the connected building. Just rude customer service and I'm upset I just spent over $100 on a rental from this guy.
Matthew BWhile moving the dolly came off its post in the truck annd broke the seal, I was subsequently charged. Sucks but probably nothing I can do.
Jason wThe guy working customer service wasn't very friendly. But overall a decent experience!
MiKayla SNeed to give out the gate code and the truck code before u get there. We couldn't get in out of the gate. No helpful signage. No light.
Joelle PDid not inform me in advance U-Haul would need to call two references since I was renting with out of state ID - even though my profile has rented out of state many times - terrible customer service via remote checkin - not the local pickup staff.
Jeffrey BIt was a very good experience.
Heather DThe initial online service was awesome but when I got to the location it was dirty trucks scratched and stuff and they did not allow me to rent the truck another day they said it was a hassle to call and move 2 people I couldn’t rent it another day and I needed it so yea not again at that location
Manuel sThe sales person wasn't too friendly and seemed annoyed when I asked "what if questions ", customer service was lacking on E University Dr.
Melisha FProfessional team. They firm and answered all the questions. I am happy with the experience for this location.
Orkan KAll good.
Scott BNo improvements necessary. The process was easy, quick, no worries. ¡Gracias!
Kurt SWOULD NEVER CHOOSE THIS PICK UP LOCATION AGAIN! The manager Jim is RUDE! THIS GUY DOES NOT HAVE ANY PATIENCE!
Ruiqi WThe man working there was very nice, and very helpful to us. Thank you, Ari
Ari LThe location had some kind of strange, fairly graphic religious sign in the window. It was more off-putting than anything
May SThe employee at front desk was rude. UHaul wasn't very clean.
Akanksha RThe man at the counter was not at all friendly!
SUHAIL VIt was a combination of problems with U-Haul. The first was the person running the U-Haul was terse and unfriendly during our pickup, responding to a question about rental insurance by repeating the contractual information verbatim. He also made the prospect of turning the vehicle in on Labor Day seem like a real hassle since they would be closed, and I would have to use the U-Haul mobile app to turn the vehicle in. Any mistakes would cost me. Great. So, naturally the U-Haul app crashed while I was uploading the photos, and when I tried to resume turning the vehicle in, the app had closed my return, leaving me unable to edit or add additional required photos. Finally, the employee emerged (even though I was told the location would be closed) and asked for the keys, while I was on the phone with a U-Haul representative to resolve the photos that were not submitted. I had to tell the employee to stop when he entered the van to drive away and explain to him that the U-Haul rep wanted me to conclude taking photos so they could be emailed. Another negative experience was being up-charged for going over the estimated milage, but not receiving any credit from U-Haul for bringing the vehicle back with more gas than the vehicle had when I first rented it. Really disappointed in my treatment by the employee, disappointed in the U-Haul app, and in the predatory up-charging for the milage.
Drew SThe location does not support T-mobile or Mint connection service. Since you need the internet to be able to get the rental or return it, it is so in convenient.
Hadis BThe employee at the location is so rude and it turns out that this is a common knowledge, where the place has the reputation of having an old rude employee!
Mohamed HI got charged for damage that was not caused by me. That is not right. I need my money back. Please investigate and give me my money back. Thanks.
mark AYes All good with the storage
Julia M | ReservationI had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage
hilary s | Overall ExperienceI'm not very pleased at all.
Edward H | Overall ExperienceEverything was pretty average.
Edmund D | ReservationAlthough, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.
terryAnn B | ReservationFine
Marnie B | ReservationStaff was very friendly and efficient during our check in process and truck rental process.
Victor W | ReservationThe storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn't. Maybe add some light too.
Madeline S | ReservationThe facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.
Jason A | ReservationI was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.
Meredith B | ReservationGood service so far! No complaints. We shall give it time.
Kenneth F | ReservationThere could possibly be a bit more lighting inside the unit
Saif J | ReservationFacility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.
Joseph H | ReservationQuick and easy
Malachi W | ReservationCouldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.
jonborah b | ReservationI was unable to get the website to work and therefore never rented a storage unit.
Isabel R | ReservationCan’t access my storage unit at night because my gate doesn’t work but other than that no complaints.
Brittany K | ReservationIt was okay.
Natalie C | ReservationNice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.
Csaba J | ReservationGood experience! Very knowledgeable staff! Definitely recommend
ANDRE E | ReservationGreat experience
DEION G | ReservationFlawless Sevice when you deal with the people. Online ordering needs repair work.
DEION G | ReservationTried ordering online several times but would get 'error, please go to dashboard to complete.' I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.
DEION G | ReservationI did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.
Zaynab a | ReservationVery clean and nice facility. Staff was excellent and helpful
Jill M | ReservationGreat service and clean units
Mark B | ReservationOk
Pin J | ReservationRoom is great, but no lighting inside.
Rachel D | ReservationAfter I finished renting online, I got a message saying A lock is inside the room. But it's not ture. I understand that I need to use my own lock, but please don't send the message to mislead people.
Qingyun C | ReservationEasy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.
Wen Z | ReservationWish I had known about this place 3 years ago.
Tirzah N | ReservationCondition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!
Shona N | ReservationService was good.
Christopher R | ReservationOffice wreaked of cigarette smoke, other than that everything was fine.
Chemyla H | ReservationCheck in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.
Lauren M | ReservationVery easy reservation process and awesome communication skills as well.
Elizabeth H | ReservationGreat location, and helpful staff.
Wenbo C | ReservationDidn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.
Robin V | ReservationThe staff was very kind!!
Jose A | ReservationWhen you see people living in the storage units, had to walk by a guy naked changing, it's an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.
bradly l | Overall ExperienceI lost my stuffs.
Fanghao L | Overall ExperienceWe did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.
Andrea F | ReservationCustomer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.
Monserrate V | Overall ExperienceQuick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.
JOHN D | Overall ExperienceTHANK YOU !
Tama H | Overall ExperienceThe people hanging out in the back units don’t help the image of the business.
Michael B | Overall ExperienceEverything was good
Loren F | ReservationI witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.
Maya G | Overall ExperienceThis is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit
Latasha T | Overall ExperienceClean unit and easy to get to. Great location from my home.
Lucy G | Reservationproperty appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.
Michael S | First ImpressionsBueno
Lacie M | First ImpressionsThe entire process was OK. I have no negative or positive comments.
KENNETH O | First ImpressionsFacility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.
JOHN S | First ImpressionsVery welcoming place, friendly staff.
AISHA M | First ImpressionsGood value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit
THEODORE B | First ImpressionsI was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.
PATRICK B | First ImpressionsThe staff was friendly and courteous. Got me through the process quickly.
CHARLES M | First ImpressionsI reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.
Privacy R | First ImpressionsWas very satisfied. Clean grounds. Helpful staff.
Privacy R | First ImpressionsAverage customer service
Privacy R | First ImpressionsThe man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.
KAELYN S | First ImpressionsThe space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.
Privacy R | First ImpressionsThis location was not as nice as expected from the website. But it was close and convenient for our move.
MARLEN S | First Impressionsthe gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.
Privacy R | First Impressionsnever used self storage before, I feel secure about leaving my stuff there for 2 months
LAURA P | First ImpressionsVery nice people occupying the office and very helpful
Privacy R | First ImpressionsGood service overall.
Privacy R | First ImpressionsOverall, I received a great experience through University Drive Self Storage.
Privacy R | First ImpressionsStorage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.
Privacy R | First ImpressionsGreat location! Great price!
Privacy R | First Impressionsit is really good
Privacy R | First ImpressionsCustomer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.
Privacy R | First ImpressionsAccommodating to all my needs and answered all my questions.
Privacy R | First ImpressionsThey were very helpful and explained everything thoroughly.
Privacy R | First Impressionsgood
Privacy R | First ImpressionsI went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!
Privacy R | First ImpressionsAfter re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist
Privacy R | First ImpressionsFit my needs and was as advertised. Nothing in particular in terms of positive or negative.
Privacy R | First ImpressionsWe accidentally reserved two units. We did not use the second one
Privacy R | First ImpressionsWe were able to move in earlier than expected. It was fast and easy.
Privacy R | First ImpressionsGreat experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.
Privacy R | First Impressionsold storage unit. no visible security cameras. homeless people in the area.
Privacy R | First ImpressionsThe man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.
Privacy R | First Impressionsthe facility is good and serves my need. i am satisfied.
Privacy R | First ImpressionsThey accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.
Privacy R | First ImpressionsDecided did not need storage unit - wanted small one with climate control
Privacy R | First ImpressionsFriendly and helpful staff.
Privacy R | First ImpressionsThe staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.
Privacy R | First ImpressionsStaff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.
Privacy R | First ImpressionsFriendly, quick, and helpful.
Privacy R | First Impressionsclean, good customer service.
Privacy R | First ImpressionsThe attendant was very nice and knew what was needed for move in paperwork.
Privacy R | First ImpressionsEasy access, no confusing.
Privacy R | First ImpressionsNice staff and very confusing layout
Privacy R | First ImpressionsSecond time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Gracias
Privacy R | First ImpressionsThe front desk staff were not very friendly. The facility was sufficient and well maintained for storage.
Privacy R | First ImpressionsSuper accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!
Privacy R | First ImpressionsI would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.
Privacy R | First ImpressionsEverything went as planned!
Privacy R | First ImpressionsI like the storage facility. I don`t like the reservation service
Privacy R | First ImpressionsProprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.
MARC M | First ImpressionsExcellent staff friendly and helpful.
Privacy R | First ImpressionsThe staff was very helpful and relaxed after our reservation was made. I feel comfortable that our unit will be safe. In the future, I will consider renting a storage unit from this location again.
Privacy R | First ImpressionsThe manager Charles was extremely knowledgeable and helpful. Move in was smooth and the storage unit was easily accessible and the perfect size.
Privacy R | First ImpressionsThe site was clean and as advertised. No problems.
Privacy R | First ImpressionsEverything was as expected, no trouble moving in. Charles was very helpful and friendly!
Privacy R | First ImpressionsOrder was accidentally placed twice. Only moved in once, but they cancelled double order with ease.
Privacy R | First ImpressionsGreat service. Easy, fast and affordable. The unit is what you expect, the only thing I would really want is a little more lighting inside the interior units.
Privacy R | First ImpressionsEverything went well!
Privacy R | First ImpressionsThe unis was not located as I had interpreted and was unusable to me. The tendant was very friendly.
Privacy R | First ImpressionsThe person working the front was friendly and helpful. Unfortunately, the unit was not what i was expecting. The door when closed has a 1-2 inch gap at the top.
Privacy R | First ImpressionsIt was good move. I wish there was light inside the storage itself.
Privacy R | First ImpressionsVery nice, helpful service Thank you!
CYNTHIA F | First ImpressionsService was ok
Privacy R | First ImpressionsAs expected
Privacy R | First Impressionsi decided to go with another facility with climate-controlled units. your customer service rep i spoke with both times over the phone was very helpful.
Privacy R | First ImpressionsThe storage is nice and convenient. However I am concerned about some additional charges to my account.
Privacy R | First ImpressionsWe were pleased with the quick sign in and ease of accessibility to the storage unit.
Privacy R | First ImpressionsDid not end up using the storage space. Was very helpful when I called initially and when I called to cancel. Booking online was very easy and helpful
Privacy R | First ImpressionsDark in the storage unit. But nice staff. Very helpful
Privacy R | First ImpressionsI definitely love the service and how the storage is just about the right size. The only thing I would suggest is to have air conditioning because it can get really hot!
Privacy R | First ImpressionsThe service is pretty good, and the storage room is even bigger that i expect!
Privacy R | First ImpressionsUnit was clean, easily accessible, and even was well lit when I arrived in the evening. The staff was very helpful and kind.
Privacy R | First ImpressionsVery nice staff very helpful. The price was very good. Really like the place
Privacy R | First ImpressionsI will continue to use this facility for as long as I need to store items. Their customer service was great!
Privacy R | First Impressions