Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

WOULD NEVER CHOOSE THIS PICK UP LOCATION AGAIN! The manager Jim is RUDE! THIS GUY DOES NOT HAVE ANY PATIENCE!

Rating:

5.0

The man working there was very nice, and very helpful to us. Thank you, Ari

Rating:

4.0

The location had some kind of strange, fairly graphic religious sign in the window. It was more off-putting than anything

Rating:

3.0

The employee at front desk was rude. UHaul wasn't very clean.

Rating:

4.0

The man at the counter was not at all friendly!

Rating:

2.0

It was a combination of problems with U-Haul. The first was the person running the U-Haul was terse and unfriendly during our pickup, responding to a question about rental insurance by repeating the contractual information verbatim. He also made the prospect of turning the vehicle in on Labor Day seem like a real hassle since they would be closed, and I would have to use the U-Haul mobile app to turn the vehicle in. Any mistakes would cost me. Great. So, naturally the U-Haul app crashed while I was uploading the photos, and when I tried to resume turning the vehicle in, the app had closed my return, leaving me unable to edit or add additional required photos. Finally, the employee emerged (even though I was told the location would be closed) and asked for the keys, while I was on the phone with a U-Haul representative to resolve the photos that were not submitted. I had to tell the employee to stop when he entered the van to drive away and explain to him that the U-Haul rep wanted me to conclude taking photos so they could be emailed. Another negative experience was being up-charged for going over the estimated milage, but not receiving any credit from U-Haul for bringing the vehicle back with more gas than the vehicle had when I first rented it. Really disappointed in my treatment by the employee, disappointed in the U-Haul app, and in the predatory up-charging for the milage.

Rating:

1.0

The location does not support T-mobile or Mint connection service. Since you need the internet to be able to get the rental or return it, it is so in convenient.

Rating:

3.0

The employee at the location is so rude and it turns out that this is a common knowledge, where the place has the reputation of having an old rude employee!

Rating:

1.0

I got charged for damage that was not caused by me. That is not right. I need my money back. Please investigate and give me my money back. Thanks.

Rating:

5.0

Made so easy.

Rating:

1.0

The representative said he would watch for me and open the gate. He didn't .I also replaced the gas but was charged for gas. Not to mention I could tell he's not fond of darker complexions. I will never use this location again

Rating:

3.0

The vendor was rude , also the app was not responding to the return process

Rating:

3.0

Old guy at front office was not pleasant

Rating:

1.0

Made a reservation online 8/4/23 for 8/5/23 10AM pickup for a cargo van at the 8162 S Priest Dr Tempe, AZ 85284 location. I received a call @ 7:30 AM on 8/5/23 saying there was no cargo van at this location so i was referred to another location: 965 E University Dr Tempe, 85288. Once i arrived at this location the guy wasn't friendly at all. He wanted to know how long i would be needing the van and i told him 4 hours and that the information was entered online. He then proceeded to asked how far i would be driving and i told him 25-30 miles but he wanted me to be precise for whatever reason. we ended up going 46 miles and when we returned this guy tells me that we were being charged for 95 miles at which point my wife and told him that was not correct and he proceeded to make the correction. My complaint is that no one tried to be at all accommodating to the fact that we were routed to a new location and on top of that were attempted to be charged double the mileage. I have used Uhaul numerous times and for he most part had a pretty good experience. For whatever it is worth it might be in your best interest to give the guy on the University location a talk regarding his behavior, my wife and feel it was unacceptable.

Rating:

3.0

The truck was in poor condition with window molding falling off.

Rating:

5.0

I was charged extra 25$ cleaning fees for no reason, I had returned it as it was given to me

Rating:

5.0

Nothing at all,, Everything was Great,,Thanks UHaul on university

Rating:

2.0

The owner was rude and unhelpful

Rating:

1.0

Requesting a full refund

Rating:

5.0

Been using you guys for 20 plus years. Many Many times. Thanks, your always great!

Rating:

3.0

The front desk assistant was not interested in communicating with us. He couldn't answer questions in phrases and always replied in expressions and sounds which is kind of annoying. He is not really helping.

Rating:

5.0

Great knowledgeable service. Puts customer first Very friendly, caring, and personable Clean facility. It's a pleasure to do business here

Rating:

5.0

The ac if uhaul blew hot air! Unacceptable in tempe where it is around 110 degrees

Rating:

4.0

The manager is rude.

Rating:

2.0

Check out process was far too long online

Rating:

4.0

The experience is actually pretty good, other than the app asking you to take all those pictures.

Rating:

1.0

Rude service. Equipment was worn out.

Rating:

3.0

The online checking is cumbersome and counterintuitive. Confusing. This location is very difficult to see from the road. The site was challenging to drive in and pickup trailer. Customer service was quick, knowledgeable, and helpful. Not sure who is renting the storage units at this location but noticed a number of people that appeared to be living in or near the units.

Rating:

5.0

The person in the counter is harsh

Rating:

5.0

Excellent service and fast

Rating:

4.0

You sent the rental contract after I had taken and returned the truck. I didn't even get a copy until after you asked me to review your service. Maybe let customers actually see the agreement? This looks like a positive review based on the score. It's not. I rated this place above average because it was better than my previous experiences with your service. I would not recommend the service and I would use a competitor next time.

Rating:

5.0

The owner of this location was incredible! He was very knowledgeable and helpful and kind. Great place to rent from.

Rating:

3.0

No improvements are needed.

Rating:

5.0

Drop off was easy

Rating:

2.0

I don't typically like writing bad reviews, & I'll simply stop going to that business, but since I like the U-Haul brand & want to keep using them, something needed to be mentioned. Overall, the truck ran fine & the renting process the U-Haul was efficient. However, the gentleman who helped me (who I believe is the manager of the location) was very off-putting. I came in to the office to finalize the transaction: ID, card info, etc., the normal process. Near the end of the transaction, I asked a very simple question to the following statement: "Please sign your name in the box below." I prompted him to affirm what he needed, "Did you mean my name or my signature?" He condescendingly said, "It's the same thing." At this point, I could put together who I was dealing with. Once I finished moving, I preemptively brought my own push broom from home because I knew he was going to have an issue with the truck in some facet when I brought it back. I actually arrived earlier than the allocated time that I blocked. When I walked into the office, he was speaking with another customer who I could tell didn't speak the greatest English & didn't know what he was doing. I tried to help him with understanding the process since this wasn't the first time I have rented a U-Haul. I was stopped by the same man from the morning who told me, "Sorry this isn't your transaction, it has private information." I don't know what else I expected. Let alone, I was standing back a considerable distance so even if I was trying to commit any sort of fraud, I wouldn't be able to because what was I going to see? The customer apologized for his lack of understanding & even told him that his English wasn't very good. Then came my return. As I previously stated I brought my push broom because even though I had swept a couple times already, someone of this nature always finds an issue. I was closed inside the office with another person who I had already mentioned "I'm probably not coming back to this location in all honesty. The guy is very condescending." The employee steps back in to pull me out of the office. Low & behold he had an issue with the debris. I work with dirt & debris all day as I have my own landscaping business, so I get clean up is the hardest part. I told him preemptively, before stepping out of the office that "I brought my broom 'cause I know the truck is still a little dirty, just let me know if you need me to clean it out some more." He prompts me with, "Yeah, it's more than 'a little dirty'." I say to him irritably, "I know, that's why I said I brought my broom." He finalizes his inspection of the truck while I'm cleaning out the back, where everything was in same condition. I even left more gas in the tank than I began with as a 'thank you for letting me use the truck'. Safe to say I regret doing that now. I like to think I'm a fair individual & maybe I just caught him on a bad day. But this is no way to run a profitable business, let alone a business at all. I would've left a one-star review if I didn't want to keep going with the U-Haul brand service was just that bad. Safe to say I'm going to drive the extra 10-15 minutes to Mesa so I don't have to use this office again.

Rating:

5.0

We rented a van and it was awesome!

Rating:

3.0

I'm want to know why the attendant took my photo?

Rating:

5.0

Reserved online, fairly easy process to pick up. Location is convenient.

Rating:

5.0

Great service. Great pick up and drop experience.

Rating:

2.0

The Truck was rented with the Empty gas tank, dirty cabin and bad suspension. Not a pleasant experience.

Rating:

4.0

Drop off process was seamless and professionally handled.

Rating:

5.0

Had a positive experience at this location, no issues whatsoever.

Rating:

2.0

The parking lot was small and full of potholes.

Rating:

5.0

Yes All good with the storage

Rating:

1.0

There were homeless individuals living in the units. One of the persons living in the complex in a vehicle was aggressive about moving my vehicle… horrible. I was considering calling this into PD. When dropping off multiple people living in the hallways. I will never come back And I am making contact with my friends in Tempe city admin.

Rating:

2.0

Small area

Rating:

3.0

Have better customer service and tell customer about what is accepted for cards and deposits ahead of time.

Rating:

1.0

I was charged 20 for a late return. I spent 24 minutes trying to get the app to let me return the equipment, but it wouldn't not let me process. There is a feature that says not working click here and makes it look like you successful returned it. I'll probably be warning people of this on twitter/ Google reviews.

Rating:

2.0

The man working there seemed certainly frustrated with me asking any questions.

Rating:

2.0

The person working was not friendly at all. Not helpful either. Maybe it's a new thing, but I've never had to do so much myself when returning a truck. I will think twice before using U-Haul again. Maybe it was just this particular location.

Rating:

1.0

This was a VERY poor experience. I would not recommend this location to my worst enemy. No instructions before arriving about picking up the Uhaul. I was also charged for equipment I did not request and additional fees that were unexplainable. Worst experience EVER!

Rating:

5.0

This was one of the best service places I have ever been too.

Rating:

2.0

Customer service is terrible, the guy in the office is absolutely rude

Rating:

5.0

I don't know the name of the elderly gentleman who was in the location but he was efficient. We were in and out in 10 mins. He had all our details in the system and we didn't need to sign anything. We received tge contract by email and we were on our way. The truck was clean with full tank of gas. We were happy with how smooth the pick up process was and also with the condition of the truck.

Rating:

5.0

Nothing, all went so well, I was happy with how the rental all went down. Great job.

Rating:

5.0

Excellent service. It was a quick checking and checkout.

Rating:

1.0

The website said I could return anywhere. It gave me an option to choose where to return the van. I go there and I am told it has to come back. I ask if there is another vehicle that I can use to return at a closer location. There was, but for $80 or so which is crazy since the other van was $20. This was the main problem. Plus how you get hit with a ton of other fees. So a $20 van ends up being $80+ with filling up my own gas. Really poor upkeep on the lot and building too. I have been to other uhaul locations and they usually look professional. This was a poor dirty broken down lot.

Rating:

2.0

When I returned my truck, the location was closed. They instructed for me to park my truck in an area that did not block the building. There were no available spots that did not block the building other than a very tight parking space in between a random car and another uhaul truck. Being that I did not want to get charged for parking in front of the building, I squeezed my truck into the only tiny space that was available, which I feel like it might be an issue that I parked my truck there..but I literally had no other choice. They need to be more clear on where to park the drop off trucks and actually make room for their drop off trucks.

Rating:

5.0

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

Rating:

5.0

I'm not very pleased at all.

Rating:

3.0

Everything was pretty average.

Rating:

4.0

Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

Rating:

4.0

Fine

Rating:

4.0

Staff was very friendly and efficient during our check in process and truck rental process.

Rating:

4.0

The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn’t. Maybe add some light too.

Rating:

4.0

The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Rating:

3.0

I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Rating:

5.0

Good service so far! No complaints. We shall give it time.

Rating:

4.0

There could possibly be a bit more lighting inside the unit

Rating:

5.0

Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Rating:

3.0

Quick and easy

Rating:

2.0

Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

Rating:

1.0

I was unable to get the website to work and therefore never rented a storage unit.

Rating:

3.0

Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Rating:

3.0

It was okay.

Rating:

4.0

Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Rating:

5.0

Good experience! Very knowledgeable staff! Definitely recommend

Rating:

5.0

Great experience

Rating:

5.0

Flawless Sevice when you deal with the people. Online ordering needs repair work.

Rating:

5.0

Tried ordering online several times but would get ‘error, please go to dashboard to complete.’ I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.

Rating:

3.0

I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Rating:

5.0

Very clean and nice facility. Staff was excellent and helpful

Rating:

5.0

Great service and clean units

Rating:

4.0

Ok

Rating:

4.0

Room is great, but no lighting inside.

Rating:

3.0

After I finished renting online, I got a message saying A lock is inside the room. But it’s not ture. I understand that I need to use my own lock, but please don’t send the message to mislead people.

Rating:

5.0

Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Rating:

5.0

Wish I had known about this place 3 years ago.

Rating:

1.0

Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Rating:

3.0

Service was good.

Rating:

3.0

Office wreaked of cigarette smoke, other than that everything was fine.

Rating:

5.0

Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Rating:

4.0

Very easy reservation process and awesome communication skills as well.

Rating:

5.0

Great location, and helpful staff.

Rating:

4.0

Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Rating:

5.0

The staff was very kind!!

Rating:

1.0

When you see people living in the storage units, had to walk by a guy naked changing, it’s an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

Rating:

1.0

I lost my stuffs.

Rating:

5.0

We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Rating:

3.0

Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

Rating:

5.0

Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

Rating:

5.0

THANK YOU !

Rating:

4.0

The people hanging out in the back units don’t help the image of the business.

Rating:

5.0

Everything was good

Rating:

2.0

I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Rating:

3.0

This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Rating:

4.0

Clean unit and easy to get to. Great location from my home.

Rating:

2.0

property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.

Rating:

3.0

Good

Rating:

3.0

The entire process was OK. I have no negative or positive comments.

Rating:

5.0

Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

Rating:

4.0

Very welcoming place, friendly staff.

Rating:

4.0

Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit

Rating:

5.0

I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.

Rating:

5.0

The staff was friendly and courteous. Got me through the process quickly.

Rating:

1.0

I reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.

Rating:

3.0

Was very satisfied. Clean grounds. Helpful staff.

Rating:

2.0

Average customer service

Rating:

5.0

The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.

Rating:

5.0

The space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.

Rating:

3.0

This location was not as nice as expected from the website. But it was close and convenient for our move.

Rating:

3.0

the gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.

Rating:

3.0

never used self storage before, I feel secure about leaving my stuff there for 2 months

Rating:

3.0

Very nice people occupying the office and very helpful

Rating:

4.0

Good service overall.

Rating:

4.0

Overall, I received a great experience through University Drive Self Storage.

Rating:

3.0

Storage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.

Rating:

5.0

Great location! Great price!

Rating:

5.0

it is really good

Rating:

4.0

Customer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.

Rating:

3.0

Accommodating to all my needs and answered all my questions.

Rating:

4.0

They were very helpful and explained everything thoroughly.

Rating:

4.0

good

Rating:

1.0

I went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!

Rating:

4.0

After re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist

Rating:

3.0

Fit my needs and was as advertised. Nothing in particular in terms of positive or negative.

Rating:

3.0

We accidentally reserved two units. We did not use the second one

Rating:

3.0

We were able to move in earlier than expected. It was fast and easy.

Rating:

5.0

Great experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.

Rating:

2.0

old storage unit. no visible security cameras. homeless people in the area.

Rating:

5.0

The man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.

Rating:

3.0

the facility is good and serves my need. i am satisfied.

Rating:

4.0

They accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.

Rating:

3.0

Decided did not need storage unit - wanted small one with climate control

Rating:

4.0

Friendly and helpful staff.

Rating:

3.0

The staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.

Rating:

5.0

Staff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.

Rating:

4.0

Friendly, quick, and helpful.

Rating:

5.0

clean, good customer service.

Rating:

4.0

The attendant was very nice and knew what was needed for move in paperwork.

Rating:

4.0

Easy access, no confusing.

Rating:

3.0

Nice staff and very confusing layout

Rating:

5.0

Second time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Thanks

Rating:

3.0

The front desk staff were not very friendly. The facility was sufficient and well maintained for storage.

Rating:

5.0

Super accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!

Rating:

5.0

I would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.

Rating:

5.0

Everything went as planned!

Rating:

4.0

I like the storage facility. I don`t like the reservation service

Rating:

4.0

Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.

Rating:

5.0

Excellent staff friendly and helpful.

Rating:

4.0

The staff was very helpful and relaxed after our reservation was made. I feel comfortable that our unit will be safe. In the future, I will consider renting a storage unit from this location again.

Rating:

5.0

The manager Charles was extremely knowledgeable and helpful. Move in was smooth and the storage unit was easily accessible and the perfect size.

Rating:

4.0

The site was clean and as advertised. No problems.

Rating:

3.0

Everything was as expected, no trouble moving in. Charles was very helpful and friendly!

Rating:

3.0

Order was accidentally placed twice. Only moved in once, but they cancelled double order with ease.