Customer Reviews for University Drive Self Storage
(Distribuidor de U-Haul del vecindario)

1,169 comentarios

965 E University Dr   Tempe, AZ 85281

(480) 831-3075

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 11/25/2021: cerrado
  • 12/25/2021: cerrado
  • 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(480) 831-3075

965 E University Dr
Tempe, AZ 85281

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 11/25/2021: cerrado
  • 12/25/2021: cerrado
  • 1/1/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Trina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
1.0

Guy working there is very rude.

Eduardo M. 
Clasificación:
5.0

Awesome experience. Will rent again when I need to and recommend as needed.

Jerrod P. 
Clasificación:
5.0

Very good experience!

David K. 
Clasificación:
2.0

Jim was not friendly at all. He did his job but was not welcoming.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmon T. 
Clasificación:
4.0

Cell phone pick up is easy, but long. Not sure, but possibly quicker just doing the truck pickup process with a person.

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Perfect

Pernell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shruti S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tobechi O. 
Clasificación:
5.0

Van was ready early with right equipment. This place rocks due to the manager. Gracias

MICHAELPATRICK K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

We have used this location multiple times and always been satisfied

Michael M. 
Clasificación:
5.0

The man at the counter was very nice, efficient and knowledgeable.

Melissa D. 
Clasificación:
3.0

I was charged an outrageous amount for a gas refill, when I filled the tank up to the pre-fill amount. I have photos that prove as such-- the manager of this location is clearly underpaid and overworked. Please refund me the full amount of these egregious charges immediately.

Charles F. 
Clasificación:
5.0

Attendant was courteous and flexible!!

COLLEEN THERESE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

little to no suspension on the U-Haul.. very very bumpy on a slightly bad road

Sumedh G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anusha R. 
Clasificación:
4.0

There was no place to park after use.

Karthik R. 
Clasificación:
4.0

Location was good but parking is difficult and sparse.

Christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel N. 
Clasificación:
4.0

El cliente no dejó un comentario.

john L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anagha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
5.0

It was easy to pick up. Much easier than the one on Apache.

Paul H. 
Clasificación:
5.0

ND

Fardeen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

excellent customer service

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abreona M. 
Clasificación:
5.0

Easy rental from start to finish.

ROBERT A G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumanth V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Billy C. 
Clasificación:
3.0

The truck had some trash in it, which isn't a big deal but the man working at the counter had a very nasty attitude and treated me like I was inconveniencing him with my reservation. Even when I returned the vehicle, he barely spoke a word to me and was very short in answering my questions. I will likely return to Uhaul but definitely not at this location.

Brandi T. 
Clasificación:
4.0

The U-haul employee was easy to work with and helped me with everything I needed. He made my move go smooth. I would go back again.

Carter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmeka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh P. 
Clasificación:
2.0

El cliente no dejó un comentario.

FEI D. 
Clasificación:
2.0

Was told the AC was working, and I called the Uhaul location in my way back because it barely worked, was told “it works better when it's on the normal AC setting” Well- just as a reminder, although none should be needed, AZ weather is HOT. Hyperthermia can happen in a very short amount of time in AZ, and the heat can be dangerous. The AC needs to be working, regardless of what setting- the ‘normal' settling barely blew out a skiff of air. When picking up the truck I asked TWICE if the air is working- and if this location considers a AC barely blowing a skiff as “working” then it is true “technically” but he loses all credibility when NOT being transparent or very truthful. Also, the guy told me that the weather hasn't been this hot and it had been working…. Uhaul must have their vehicles in optimal working condition, fix what's not working, be upfront & transparent with customers, and bottom line, treat the customers well and value them and NOT try to make excuses when confronted. So shady. The only thing that is saving me from escalating this complaint further, is that he gave me a Discount, rightfully so.

Carrie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalia O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mihai T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Keep doing what you're doing.

Curt D. 
Clasificación:
5.0

El cliente no dejó un comentario.

haley k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE K. 
Clasificación:
5.0

Had a good experience with this location.

Thomasonia L. 
Clasificación:
1.0

Pickup took almost 45 minutes though we were the only customer. Rep was not knowledgeable about equipment or additional supplies, for example, did not know which trailer was the correct one for the order, did not know what a “moving blanket” was or where they would be, did not know how to properly hook up the trailer to the truck. Overall a frustrating experience.

SHAWN G. 
Clasificación:
1.0

The manager of this location was very strange and unfriendly. He refused to help me even though I was clearly having trouble with the self check-in process.

Benjamin F. 
Clasificación:
5.0

Jim was very helpful and the entire process went smoothly.

Sherry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yang S.  |  Overall Experience 
Clasificación:
5.0

Jim was helpful in getting me checked out. The cargo van was clean, gas was on F, the dolly was already in the van, and the whole process was fast. The return was easy too.

Kerri L. 
Clasificación:
2.0

The only person there had no idea what she was doing. U-haul did great though and even called her to tell her to give me the key after she left me waiting for 15 minutes after I completed my check in with U-haul

Alex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

Na

Venessa R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ying L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connery M. 
Clasificación:
5.0

Great customer service from Tim.

Elsie T. 
Clasificación:
5.0

Gigi the customer service representative did an outstanding job getting us going and checked out. Great to deal with!

JAMES N. 
Clasificación:
4.0

Online check-in was terrible. The customer rep in the shop was helpful in overriding the online check-in. Truck wasn't fully clean, but otherwise no issues.

Shing C. 
Clasificación:
5.0

The business is good & fair.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raelyn S. 
Clasificación:
3.0

I left my house keys in the truck and ask to get them out. The lady in the room stated “ I can't help you “ over and over rudely. The keys were in the car and easily accessible. A gentleman lman then found my keys abs gave them to me

Ashley A. 
Clasificación:
3.0

The people could have been nicer, the lot is really hard to get in and out of and they could give you one of the trucks on the end instead of making up try and get the one crammed in the middle.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Convenient location. Web app is easy to use

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
4.0

Jim was great. Thanks Jim

Molly B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calla V. 
Clasificación:
5.0

Man was very nice. I was having trouble navigating your app and he helped me.

Mark L. 
Clasificación:
3.0

Online pick up process was stressful and online steps were repetitive.

Denson G. 
Clasificación:
4.0

Have a sign that directs customers to additional parking in the rear.

Camille H. 
Clasificación:
5.0

N/C

MARIA L. 
Clasificación:
5.0

The online booking, picking truck up and returning the truck was incredible. I cannot believe that I did all that without ever speaking to OR seeing an employee. But it worked great.

Scott S. 
Clasificación:
5.0

OMG TIM WAS BEYOND WONDERFUL!!! EXTREMELY HELPFUL!!!

Marietta R. 
Clasificación:
5.0

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

hilary s.  |  Overall Experience 
Clasificación:
5.0

Friendly host who helped us change our reservation at the last minute!

Preston S. 
Clasificación:
1.0

This place was confusing and a mess. The Uhaul customer service said that it was open. it was not open on Sunday and they said it was. The gate happen to be open when I arrived. however, it closed and I was locked in until someone else arrived. I was not happy about the experience.

PETER C. 
Clasificación:
1.0

Not good at all would like a refund on mileage and no dolly. Worse service ever. I use your for yrs. Plz Help.

Mary M. 
Clasificación:
1.0

We are in the middle of a global pandemic and the employee was not waring a mask. Unacceptable! No hand sanitizer in the office for him or guest. On top of all of that he rude, condescending and did not keep 6 feet distance. Overall I would tell everyone I know to avoid this location at all costs.

Jamie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIRRELL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenya M. 
Clasificación:
2.0

The equipment was okay. Had poor customer service from the staff.

Yancy Vance P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie S. 
Clasificación:
5.0

Good service so far! No complaints. We shall give it time.

Kenneth F. | Reservación
Clasificación:
5.0

Very nice, helpful service Thank you!

CYNTHIA F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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