Our experience was petty bad. Truck ended up having a bad transmission and inoperable. The long version is hours and hours of waiting, miss communication, getting a different person each time hand having to start over. Wrong addresses, misinformation, poor service. I would say overall the service was poor and seemed scattered and unprepared. If U-Haul doesn't make good on this fiasco I would stay away from using them again.
Mark M.
Customer Reviews for University District Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I was never told about the additional 20$ fees tagged on at the end. I was only told I would pay for the base price, gas and per mile. This is the worst company to move with
JAYLA MARIE D.I called ahead of time. The gentleman was very friendly.
HEATHER H.Olaf is fun to chat with
SONYA Y.Easy to find
BRYAN M.Very confusing dropping off trailer and rented appliance hand truck. Worried we will be wrongfully charged. Need more help with drop offs.
Benjamin D.evrething is exellent the service the equipment the do the best they can specialti in this hard time the keep a exellent servise and they want to keep you safe over the road😇
PABLO P.This place is an absolute joke. I received an email confirmation that both the truck and dolly I needed would be at this location. When I got there, they only had the truck, and told me “you don't have to rent it if you don't want to.†They don't care about customers, and the whole experience was terrible.
Christian C.The oil change light was on, the gas tank was not full, there was another light on in the dash. We couldn't confirm the mileage because the oil change light was on. we were charged $50+ for mileage we can not confirm. The worker just handed me the key and said go for it. I went back in to tell him that the tank wasn't full and he said just fill it back to half full and then charged me for 2 gallons of gas. Overall, a mediocre expe33rience at best.
Tracy C.Really easy to find
TIEM C.Olaf is super friendly! Very professional!
MARWAN N.The regional managers were very helpful when our tow vehicle lost its alternator causing us to be a day late. ¡Gracias!
WILLIAM T.As mentioned above, very poor drop off location.
Alan B.Nice guys in the office
GARY H.Perhaps not put fraudulent charges on my card in my name?
ZACHARY S.The lot and facility really feel dirty and not taken care of. The staff is very helpful. I wish the facility reflected the goodness of the employees.
Barbara S.Very polite
BRANDON W.Super clean! Really friendly worker!
KALEENA D.The reservation was for pick up in Coeur deAlene not Spokane. You make me drive back to pick it up. The Spokane location was great. It was the ORIGINAL location that messed it all up. They said they called and left a message. I got no such message. Not happy.
RENEE LEIGH S.Nice guys gave me a free truck with my storage unit
NICHOLAS ANTHONY B.Easy to drop off
Guadalupe B.Great location and professional representative's
Nathan B.Really nice owner even helped me load stuff into the trailer I rented
SAMANTHA B.Really helpful
MICHAEL W.Easy to find
BRANDON H.Fantastic service
Cirq H.Clean equipment, also charged me for two rates and I had the trailer for 5 hrs
Brent B.Straps to hold down the dolly.
AMANDA R.Hey, we got charged 0.99 per mile while it shows 0.40 per mile when we booked the truck.
SAIF A.Great storage facility let me borrow a truck for free since I was renting a storage unit! Highly recommend them! Very friendly family owned business!
MARSHALL M.Easy to drop off
DANA B.Great easy entrance for drop off and pick ups
SAMUEL B.Nice guy
CHRISTIE P.As always great service
JOE ANTONIO M.Cute dogs in office
BRIAN H.Excellent service
briyn E.Very friendly owner!
CHANCE H.Super fast easy to find
ALEKSANDR A R.Nice guys!
KENNAN B.I drove 50 miles and got charged 100 miles no paperwork done before I left premises of Uhaul. (complete different approach to prior renting) No paperwork done after return. I will never recommend this location to anybody. Tank almost empty when I got it, return with half tank full. I consider this place as shame to your company.
Olrich P.Would recommend great service!
JAMES C.Very fast would recommend!
Kayleigh T.Very cute puppy in the office! Olaf is great really friendly!
AMILCAR L.Awesome service! Great customer service!
MICHAEL W.Great location, easy to get to, and the staff / management was great to work with.
James S.Olaf is great super helpful and friendly!
mike Y.Great experience and very respectful. Thank for helping me.
Terry O.Great guys and cute dogs are in the shop!!
Luke E.Great service!
RICKY R.I always come back to this location!! Great service!
TIMOTHY W.These guys are great!!
GENE J.Lot not well lit. Difficult to see where to enter for an night drop off. Located on a one way street so had to go around twice to find the lot entrance .
JENNIFER Q.Loved the dogs in the office😊
Catherine D.Such friendly owners so polite and helpful!
Deborah C.You stole my money, and now I won't be able to pay my bills. I will never EVER use u-haul again, nor will I recommend it. If anything, I will go out of my way to tell people NOT to use this company. Shame on you and your company.
April W.I was in need after a horrible rental experience with Budget rentals because I needed a truck and like usually... Uhaul came through without any extra deposits or certain card exemptions!!!
Sunni L.Friendly , fast and courteous service! Highly recommend !
Mark V.Super clean vehicles and great customer service!
JOSIAH S.Great owners even gave me a month free of storage!
Jeanette D.This store cancels customers online reservations to force us to go into the store to complete the rental. The employees refuse to wear masks and I have personally had their employees try to talk me out of wearing my own mask and practicing social distancing. They also added unauthorized charges to my bill BOTH times that I was forced to use their vehicles.
LUV B.Workers were not wearing mandated masks.
Thomas R.Nothing. Things went great.
Matthew Y.We dropped off the trailer at night. It's a difficult location. Then, come to find out, they charged us two extra rental days! I don't know if they don't inspect the inventory on their lot or what, but I had to call U-haul to have them reverse the extra charge.
Caleb C.The service at this location was very good, but the truck was not clean when I picked it up. The truck windows were very dirty, and the back was full of dirt, leaves and pine needles which I had to sweep before I could load up my stuff. I also had to wash all the windows, and returned the truck much cleaner than when I received it.
Peter P.I will never be using U-Haul again. I ordered a utility trailer 3 weeks ago, did online check in, paid, everything. I called to confrim i could pick up the trailer after driving 6 HOURS because i had yet to receive a confirmation call or anything. THE TRAILER WASNT THERE. The lady who answered the phone couldnt believe nobody had contacted me letting me know the pick up location had changed even tho i reserved this thing 3 weeks ago. THEY TRIED TO CHANGE IT 2 HOURS AWAY FROM ME. THEN TRIED TO CHARGE ME THE FULL AMOUNT OF THE BOX TRUCK WHEN I SAID I WILL ABSOLUTELY NOT BE DRIVING AN EXTRA 2 HOURS FOR THE TRAILER WHEN I RESERVED IT 20 MINUTES AWAY. Horrible experience, Uhaul is a JOKE. wasnt either of these two locations in general. just U-Haul as a company.
Brandon G.The U-Haul was disgusting. Stains from drinks and other unknown substances in the cabin. Dirt, leaves, mud, other unknown substances in the back. This lack of cleanliness is especially concerning in the midst of a pandemic. There was only one person working there, he is extremely slow and has poor communication; even when I returned the U-Haul, I handed him the keys, he motioned as if for me to follow him while he entered the information in the computer I assume, I stood and waited ten minutes before he finally said, “Oh, you can go.†He also apparently added the SafeMove coverage without ever asking or discussing it with me. I've absolutely never had such a bad experience with U-Haul.
Terry O.Got charged for insurance I didn't select or want. Also given the wrong key to the truck. Business closed and I had to knock on the door to get someone's attention after hours because they locked my correct truck In the back.
Noelle D.I was charged for insurance and I specifically said I did not want this. On my contract it show no insurance and yet when I turned in the rental the insurance charge was on it. I find that very dishonest and not happy with the rental place. I would not recommend this dealer for pick-up.
Sandra D.Mobile pick up was not as easy as expected. Took a long time to go through the process and still had to go inside to pick up the keys even though there were lock boxes on the side of the building.
Katelyn Y.Great location and people. Very quick and efficient service.
STEPHEN K.