Customer Reviews for University District Self Storage
(Distribuidor de U-Haul del vecindario)

186 comentarios

905 E 3rd Ave   Spokane, WA 99202

(509) 418-5092

Location Hours

  • Lun. - dom.: 7 a. m. - 7 p. m.

Services at this Location:

Contáctanos

(509) 418-5092

905 E 3rd Ave
Spokane, WA 99202

Services at this Location:

Location Hours

  • Lun. - dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Bogdan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
1.0

We reserved a truck and trailer 2 months ahead of time. We called 2 days prior to pickup and was told everything is set. Received a call later that same day and was told "sorry no trailer" 2 days before a 3000 mile trip!!! Absolutely poor service!

BRANDON K. 
Clasificación:
1.0

Nobody at this location was wearing masks indoors, despite the current mask mandate.

NATHANIEL C. 
Clasificación:
5.0

Very fun to visit with the owners at this facility

David W. 
Clasificación:
4.0

Our experience was petty bad. Truck ended up having a bad transmission and inoperable. The long version is hours and hours of waiting, miss communication, getting a different person each time hand having to start over. Wrong addresses, misinformation, poor service. I would say overall the service was poor and seemed scattered and unprepared. If U-Haul doesn't make good on this fiasco I would stay away from using them again.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
2.0

I was never told about the additional 20$ fees tagged on at the end. I was only told I would pay for the base price, gas and per mile. This is the worst company to move with

JAYLA MARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE MARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE MITCHELL Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wes P. 
Clasificación:
5.0

I called ahead of time. The gentleman was very friendly.

HEATHER H. 
Clasificación:
5.0

Olaf is fun to chat with

SONYA Y. 
Clasificación:
5.0

Easy to find

BRYAN M. 
Clasificación:
1.0

Very confusing dropping off trailer and rented appliance hand truck. Worried we will be wrongfully charged. Need more help with drop offs.

Benjamin D. 
Clasificación:
5.0

evrething is exellent the service the equipment the do the best they can specialti in this hard time the keep a exellent servise and they want to keep you safe over the road😇

PABLO P. 
Clasificación:
1.0

This place is an absolute joke. I received an email confirmation that both the truck and dolly I needed would be at this location. When I got there, they only had the truck, and told me “you don't have to rent it if you don't want to.” They don't care about customers, and the whole experience was terrible.

Christian C. 
Clasificación:
2.0

The oil change light was on, the gas tank was not full, there was another light on in the dash. We couldn't confirm the mileage because the oil change light was on. we were charged $50+ for mileage we can not confirm. The worker just handed me the key and said go for it. I went back in to tell him that the tank wasn't full and he said just fill it back to half full and then charged me for 2 gallons of gas. Overall, a mediocre expe33rience at best.

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA A. 
Clasificación:
5.0

Really easy to find

TIEM C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE L. 
Clasificación:
5.0

Olaf is super friendly! Very professional!

MARWAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBIN R. 
Clasificación:
3.0

The regional managers were very helpful when our tow vehicle lost its alternator causing us to be a day late. ¡Gracias!

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
1.0

As mentioned above, very poor drop off location.

Alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
2.0

El cliente no dejó un comentario.

BENJAMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLASESAN O. 
Clasificación:
5.0

Nice guys in the office

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
1.0

Perhaps not put fraudulent charges on my card in my name?

ZACHARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rainy K. 
Clasificación:
3.0

The lot and facility really feel dirty and not taken care of. The staff is very helpful. I wish the facility reflected the goodness of the employees.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA R. 
Clasificación:
5.0

Very polite

BRANDON W. 
Clasificación:
5.0

Super clean! Really friendly worker!

KALEENA D. 
Clasificación:
5.0

The reservation was for pick up in Coeur deAlene not Spokane. You make me drive back to pick it up. The Spokane location was great. It was the ORIGINAL location that messed it all up. They said they called and left a message. I got no such message. Not happy.

RENEE LEIGH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davide T. 
Clasificación:
5.0

Nice guys gave me a free truck with my storage unit

NICHOLAS ANTHONY B. 
Clasificación:
5.0

Easy to drop off

Guadalupe B. 
Clasificación:
5.0

Great location and professional representative's

Nathan B. 
Clasificación:
5.0

Really nice owner even helped me load stuff into the trailer I rented

SAMANTHA B. 
Clasificación:
5.0

Really helpful

MICHAEL W. 
Clasificación:
5.0

Easy to find

BRANDON H. 
Clasificación:
5.0

Fantastic service

Cirq H. 
Clasificación:
1.0

Clean equipment, also charged me for two rates and I had the trailer for 5 hrs

Brent B. 
Clasificación:
5.0

Straps to hold down the dolly.

AMANDA R. 
Clasificación:
1.0

Hey, we got charged 0.99 per mile while it shows 0.40 per mile when we booked the truck.

SAIF A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW CODD C. 
Clasificación:
5.0

Great storage facility let me borrow a truck for free since I was renting a storage unit! Highly recommend them! Very friendly family owned business!

MARSHALL M. 
Clasificación:
5.0

Easy to drop off

DANA B. 
Clasificación:
5.0

Great easy entrance for drop off and pick ups

SAMUEL B. 
Clasificación:
5.0

Nice guy

CHRISTIE P. 
Clasificación:
5.0

As always great service

JOE ANTONIO M. 
Clasificación:
5.0

Cute dogs in office

BRIAN H. 
Clasificación:
5.0

Excellent service

briyn E. 
Clasificación:
5.0

Very friendly owner!

CHANCE H. 
Clasificación:
5.0

Super fast easy to find

ALEKSANDR A R. 
Clasificación:
5.0

Nice guys!

KENNAN B. 
Clasificación:
1.0

I drove 50 miles and got charged 100 miles no paperwork done before I left premises of Uhaul. (complete different approach to prior renting) No paperwork done after return. I will never recommend this location to anybody. Tank almost empty when I got it, return with half tank full. I consider this place as shame to your company.

Olrich P. 
Clasificación:
5.0

Would recommend great service!

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis D. 
Clasificación:
5.0

Very fast would recommend!

Kayleigh T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryle W. 
Clasificación:
5.0

Very cute puppy in the office! Olaf is great really friendly!

AMILCAR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BETTY A. 
Clasificación:
5.0

Awesome service! Great customer service!

MICHAEL W. 
Clasificación:
5.0

Great location, easy to get to, and the staff / management was great to work with.

James S. 
Clasificación:
5.0

Olaf is great super helpful and friendly!

mike Y. 
Clasificación:
5.0

Great experience and very respectful. Thank for helping me.

Terry O. 
Clasificación:
5.0

Great guys and cute dogs are in the shop!!

Luke E. 
Clasificación:
5.0

Great service!

RICKY R. 
Clasificación:
5.0

I always come back to this location!! Great service!

TIMOTHY W. 
Clasificación:
5.0

These guys are great!!

GENE J. 
Clasificación:
3.0

Lot not well lit. Difficult to see where to enter for an night drop off. Located on a one way street so had to go around twice to find the lot entrance .

JENNIFER Q. 
Clasificación:
4.0

Loved the dogs in the office😊

Catherine D. 
Clasificación:
5.0

Such friendly owners so polite and helpful!

Deborah C. 
Clasificación:
1.0

You stole my money, and now I won't be able to pay my bills. I will never EVER use u-haul again, nor will I recommend it. If anything, I will go out of my way to tell people NOT to use this company. Shame on you and your company.

April W. 
Clasificación:
5.0

I was in need after a horrible rental experience with Budget rentals because I needed a truck and like usually... Uhaul came through without any extra deposits or certain card exemptions!!!

Sunni L. 
Clasificación:
5.0

Friendly , fast and courteous service! Highly recommend !

Mark V. 
Clasificación:
5.0

Super clean vehicles and great customer service!

JOSIAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna E. 
Clasificación:
5.0

Great owners even gave me a month free of storage!

Jeanette D. 
Clasificación:
1.0

This store cancels customers online reservations to force us to go into the store to complete the rental. The employees refuse to wear masks and I have personally had their employees try to talk me out of wearing my own mask and practicing social distancing. They also added unauthorized charges to my bill BOTH times that I was forced to use their vehicles.

LUV B. 
Clasificación:
3.0

Workers were not wearing mandated masks.

Thomas R. 
Clasificación:
5.0

Nothing. Things went great.

Matthew Y. 
Clasificación:
2.0

We dropped off the trailer at night. It's a difficult location. Then, come to find out, they charged us two extra rental days! I don't know if they don't inspect the inventory on their lot or what, but I had to call U-haul to have them reverse the extra charge.

Caleb C. 
Clasificación:
4.0

The service at this location was very good, but the truck was not clean when I picked it up. The truck windows were very dirty, and the back was full of dirt, leaves and pine needles which I had to sweep before I could load up my stuff. I also had to wash all the windows, and returned the truck much cleaner than when I received it.

Peter P. 
Clasificación:
1.0

I will never be using U-Haul again. I ordered a utility trailer 3 weeks ago, did online check in, paid, everything. I called to confrim i could pick up the trailer after driving 6 HOURS because i had yet to receive a confirmation call or anything. THE TRAILER WASNT THERE. The lady who answered the phone couldnt believe nobody had contacted me letting me know the pick up location had changed even tho i reserved this thing 3 weeks ago. THEY TRIED TO CHANGE IT 2 HOURS AWAY FROM ME. THEN TRIED TO CHARGE ME THE FULL AMOUNT OF THE BOX TRUCK WHEN I SAID I WILL ABSOLUTELY NOT BE DRIVING AN EXTRA 2 HOURS FOR THE TRAILER WHEN I RESERVED IT 20 MINUTES AWAY. Horrible experience, Uhaul is a JOKE. wasnt either of these two locations in general. just U-Haul as a company.

Brandon G. 
Clasificación:
2.0

The U-Haul was disgusting. Stains from drinks and other unknown substances in the cabin. Dirt, leaves, mud, other unknown substances in the back. This lack of cleanliness is especially concerning in the midst of a pandemic. There was only one person working there, he is extremely slow and has poor communication; even when I returned the U-Haul, I handed him the keys, he motioned as if for me to follow him while he entered the information in the computer I assume, I stood and waited ten minutes before he finally said, “Oh, you can go.” He also apparently added the SafeMove coverage without ever asking or discussing it with me. I've absolutely never had such a bad experience with U-Haul.

Terry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel S. 
Clasificación:
1.0

Got charged for insurance I didn't select or want. Also given the wrong key to the truck. Business closed and I had to knock on the door to get someone's attention after hours because they locked my correct truck In the back.

Noelle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alaina S. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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  • Ícono de remolque
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