Customer Reviews for Universal Rentals
(U-Haul Neighborhood Dealer)

637 reviews

210 W Perkins Ave   Sandusky, OH 44870

(419) 621-7713

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 621-7713

210 W Perkins Ave
Sandusky, OH 44870

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TAYLOR WILHELM 
Rating:
5.0

Customer did not leave a comment.

Tim Kiger 
Rating:
5.0

Only place we use!!

Kelly Wilson 
Rating:
5.0

Customer did not leave a comment.

Koch Aluminum 
Rating:
5.0

Customer did not leave a comment.

Koch Aluminum 
Rating:
5.0

Customer did not leave a comment.

Chantrelle Boyd 
Rating:
5.0

The mobile app never is able to pick up my correct location but the gentlemen inside are always super friendly and helpful. I've rented here a few times and will continue to do so

SHANNON ALLISON 
Rating:
5.0

Friendly staff. Efficient easy check-in process. Sound customer service providing useful explanations regarding the fees and how and when to return the vehicle.

Thomas Hanck 
Rating:
5.0

Customer did not leave a comment.

Paul Campbell 
Rating:
5.0

Customer did not leave a comment.

Andrew Short 
Rating:
5.0

Customer did not leave a comment.

Michael Wyatt 
Rating:
5.0

Everything was perfect with great service!

Tammy Ward 
Rating:
5.0

Awesome customer service

Dre Ruiz 
Rating:
5.0

Customer did not leave a comment.

jennifer vest 
Rating:
3.0

Customer did not leave a comment.

AVERI KIDD 
Rating:
5.0

Very polite man in the office that helped me.

Mary Callesen 
Rating:
5.0

If you are going long distances make sure to have double axle trailer.

Roy Leahy 
Rating:
5.0

Customer did not leave a comment.

Jeff Gilchrist 
Rating:
5.0

Customer did not leave a comment.

Victor Conklin 
Rating:
5.0

Customer did not leave a comment.

Andreas Gonos 
Rating:
5.0

Great customer service!

Kevin Smith 
Rating:
4.0

No comment at this time

Jessie Montgomery 
Rating:
5.0

Customer did not leave a comment.

Melissa Hodgkinson 
Rating:
5.0

Guy at desk was super nice, would definitely recommend:)

KIPP HALSTEAD 
Rating:
5.0

Customer did not leave a comment.

Shannon M Allison 
Rating:
5.0

Customer did not leave a comment.

robert gomez 
Rating:
5.0

Customer did not leave a comment.

Zac Stongle 
Rating:
4.0

Customer did not leave a comment.

Ashley Hurry 
Rating:
5.0

I can't say enough good things about the customer service at Universal Rentals. they are great to work with.

MARY BOHN 
Rating:
5.0

Customer did not leave a comment.

Meghaan Reeves 
Rating:
5.0

Customer did not leave a comment.

Daniel Angelo 
Rating:
5.0

Customer did not leave a comment.

Connor Workman 
Rating:
4.0

The Uhaul app is not user friendly. The locator on the app took many tries to get it to see I was in the right location. The photo portion took 10 tries before it accepted my picture. I called your 800 customer service number and they were of no help.

Kathy Morris 
Rating:
5.0

Customer did not leave a comment.

Alec Nagel 
Rating:
5.0

Everything was fine. People were efficient and pleasant.

Mary Zachary 
Rating:
5.0

Customer did not leave a comment.

Garry Dodd 
Rating:
5.0

Customer did not leave a comment.

Rebecca Heyman 
Rating:
5.0

I frequently use this often and it’s always as planned.❤️

MARCI gORDON 
Rating:
5.0

Kevin is great to work with.

Rhonda Roberts 
Rating:
5.0

Customer did not leave a comment.

Andrew Short 
Rating:
5.0

Customer did not leave a comment.

Theodore Buehl 
Rating:
5.0

Quick fast and easy. Everytime I need a U-Haul this is where I come!

Kristi Davison 
Rating:
5.0

Kevin was very professional and kind.

PATRICIA SHEETS 
Rating:
5.0

Customer did not leave a comment.

Scott McEntee 
Rating:
5.0

Customer did not leave a comment.

Samantha Maynor 
Rating:
5.0

This is by far the best location I have ever rented a truck from. Incredibly friendly and helpful.

Jennifer Boynton 
Rating:
5.0

The team at Universal Supply are always spot on. Kind, courteous and efficient.

MARY BOHN 
Rating:
5.0

Kevin was very friendly and helpful. Truck was in expected condition. There was an issue with the Uhaul check-in computer system, it took overly long time ( est. 30min) to check-in and the lost time was not pro-rated.

Per Olov M Sebom 
Rating:
1.0

When I filled out how many miles, and hours I would be using it it should have told me how much it was going to be. It told me $20 dollars and some cents for everything. Then after checkout $60 and they wanted gas put in it before it was sent back. These are things that need to be stated in advance. I wanted the u-haul at 5am, I didn’t get it til 5:45am. Lots of complications.

Ron Wilson 
Rating:
5.0

Everything was excellent I wouldn’t change a thing

Doris Baccus 
Rating:
5.0

This location was amazing! The customer service was on point and they made me feel welcomed and important by answering any and all questions that I had.

Braden Brugler 
Rating:
5.0

AWESOME SERVICES!

BRENDA BUCHANAN 
Rating:
5.0

Customer did not leave a comment.

Rebecca Heyman 
Rating:
5.0

Customer did not leave a comment.

Rebecca Heyman 
Rating:
5.0

Customer did not leave a comment.

Tom Northup 
Rating:
5.0

Customer did not leave a comment.

Spencer Johnson 
Rating:
5.0

Customer did not leave a comment.

Darcy Munden 
Rating:
5.0

Very nice and easy transaction. Will use this site if needed in future.

Sharon Lippert 
Rating:
5.0

Prompt and Friendly Service.

Aaron Harple 
Rating:
5.0

It was very easy to order my truck to pick up my truck and to return my truck. It was excellent.

Kandy Briggs 
Rating:
3.0

The app kept crashing and is NOT user friendly.

Mario Monte 
Rating:
5.0

Thank you! Great experience.

Adam Kowaleski 
Rating:
5.0

Nothing, those guys are great!

mark dwyre 
Rating:
5.0

6 x 12 trailer tongue weight is very high, consider adding tongue stand to trailer that adjusts height for connecting/ y connecting. Too heavy for a renter to return.

John Woodburn 
Rating:
5.0

I was sent to bmax first. Big mistake. Thank god universal saved the day. Never rent from bmax again.

patricia thomas 
Rating:
3.0

Extra charges added and uhaul did not allow enough time or miles to load (during storms) drive across country safely (during storms) and unload (during storms)

Sarah Ritchey 
Rating:
5.0

Ask for appliance dolly. Got utility dolly with no straps.

Ashley Gonzales 
Rating:
5.0

Customer did not leave a comment.

Vanessa Mattox 
Rating:
5.0

Uhaul should consider moving their trucks from 1505 Milan Rd. The dealer was not there for pickup and put me behind schedule. He did not respond to my calls or Uhaul calls.

Yvonne Maldonado 
Rating:
5.0

Customer did not leave a comment.

Randy B. Gardner 
Rating:
5.0

Customer did not leave a comment.

Kevin Durbin 
Rating:
3.0

$85 for a one day use! Thought it was expensive! Looks like everyone is jumping on the bandwagon and ripping off their customers!!!!!

Jorge Santana 
Rating:
4.0

Customer did not leave a comment.

Karen Baatz 
Rating:
5.0

Customer did not leave a comment.

Antuan Beard 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Excellent service, easy to rent and drop off. 👏

Deborah Warren 
Rating:
5.0

Customer did not leave a comment.

Patrishia Jarvis 
Rating:
5.0

Very easy to get the truck and return.

Mary Callesen 
Rating:
5.0

Customer did not leave a comment.

Kathleen Brisendine 
Rating:
5.0

Customer did not leave a comment.

Keely Grant 
Rating:
5.0

I love dealing with this location

Sedric Cook 
Rating:
5.0

I rented a 12 foot trailer. Very heavy to lift onto hitch. Do t know why there is no jack. At least at pickup they did it for me. However at my drop off there was no help. It was all I could do to lift it off the ball.

Roger Meyer 
Rating:
5.0

Customer did not leave a comment.

Sharon Furlan 
Rating:
5.0

Customer did not leave a comment.

Randy Hart 
Rating:
5.0

Customer did not leave a comment.

LEWIS LONG 
Rating:
5.0

I put gas back where it was and they still charged me 24.00 for 4 gal

James Dubbert 
Rating:
5.0

Customer did not leave a comment.

Michael Simkins 
Rating:
5.0

Very great place the best every love them

George Nathan 
Rating:
5.0

One impressive thing is the rest rooms are cleaner than the hospitals

Brian Wilson 
Rating:
5.0

Absolutely nothing!! Everything was perfect!!

Chase Grealy 
Rating:
5.0

Not a thing. The gentleman that took care of me was very people friendly. Very nice man.

Pamela Mitchell 
Rating:
5.0

Employees are very helpful and made for an easy rental process

Lisa Fox 
Rating:
5.0

I would highly recommend this business for UHaul rentals. They were very helpful and accommodating!

Laura Bates 
Rating:
1.0

Less than a full tank of gas. System wasn’t working so scanned my license for an hour, as I paid movers to sit and wait on the uhaul system to work. Ridiculous

Shawna Hodges 
Rating:
5.0

Universal Equipment went above and beyond to make sure I had lights during hookup and everything was working properly.

Yvonne Maldonado 
Rating:
5.0

Customer did not leave a comment.

TOM SHARRAH 
Rating:
5.0

Very professional and down to earth. Made it simple and I thank you for that!!!

Orrie Carter 
Rating:
4.0

Customer did not leave a comment.

Jay Kuester 
Rating:
5.0

Customer did not leave a comment.

Angela Turner 
Rating:
5.0

I find the app difficult to use. For me it's difficult to navigate for the self check in and return, but that might just be me.

KATHRINE BRAZIL 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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