Customer Reviews for Universal Rent to All
(U-Haul Neighborhood Dealer)

550 reviews

7051 E 34 Rd   Cadillac, MI 49601
(Mitchell St)

(231) 779-4311

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 779-4311

7051 E 34 Rd
Cadillac, MI 49601
(Mitchell St)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jimm grant 
Rating:
2.0

The people did not help hook up the 6X12 trailer and it actually hurt my back. There was no light extension to reach my truck, I made do.

Timothy Bean 
Rating:
3.0

Customer did not leave a comment.

Patricia Sochowicz 
Rating:
5.0

Customer did not leave a comment.

JEAN COCHRAN 
Rating:
4.0

I have bad knees and a bad back. It would have been a nice touch if the gentleman had carried the bag of moving blankets out for me. He was very helpful as far as when I could pick them up and return them. It was a positive experience over all.

John Taylor 
Rating:
5.0

Customer did not leave a comment.

Peter Scholten 
Rating:
4.0

Everything went well

Timothy Burrows 
Rating:
4.0

Customer did not leave a comment.

Paul Corner 
Rating:
5.0

Every thing went smooth and everyone was friendly

Jamesglenn Little 
Rating:
5.0

Customer did not leave a comment.

Robert Carlson 
Rating:
5.0

Customer did not leave a comment.

jimm grant 
Rating:
5.0

Staff was friendly & helpful. Second time renting from this location, would recommend to others.

Timothy Tipton 
Rating:
5.0

Customer did not leave a comment.

Lydia Stahl 
Rating:
5.0

Customer did not leave a comment.

jen freeman 
Rating:
1.0

I waited over an 1 1/2 for my rental I made with them. There internet was down , and I couldn't get code for keybox. Bald headed guy was the RUDIST, I ask for the manager. He was there and finally decided to help! That's when I was routed to Mesick, way out of my way! Never ever go there again!!

Rhonda Shelton 
Rating:
5.0

I couldn't get the QR code to work because my employer will not allow me to turn on the GPS function on my smartphone. Everything about the rental was perfect except the poor design of your corporate QR. If only corporate U-Haul was as thoughtful and organized as the real people I dealt with!

Richard Junger 
Rating:
3.0

The only problem I had is when the new manager came in. He didn't know what anything was. They didn't have the trailer for me and I call 48 hours before picking up my u boxes and ask the to have a double trailer and the didn't have one and I waited 4 hours for my first trailer to get loaded on to a trailer.

Rating:
5.0

Customer did not leave a comment.

Matthew Hutchinson 
Rating:
3.0

Customer did not leave a comment.

Timothy Meyer 
Rating:
3.0

Customer did not leave a comment.

Rena Casey 
Rating:
5.0

Customer did not leave a comment.

PAULA RENEE GOTHARD 
Rating:
5.0

Customer did not leave a comment.

Todd Jones 
Rating:
3.0

Trailer was stuck in a mound of snow that was not easy to get out

Aimee Mclain 
Rating:
5.0

Customer did not leave a comment.

Michael Lehr 
Rating:
4.0

Only complaint tires not the greatest. Kind of low and not the greatest in the winter.

kelly olmstead 
Rating:
5.0

Customer did not leave a comment.

BRUCE MOORHEAD 
Rating:
2.0

Customer did not leave a comment.

Tamer AlSharea 
Rating:
5.0

Customer did not leave a comment.

Kelsey ODell 
Rating:
2.0

Customer did not leave a comment.

drew coohon 
Rating:
5.0

Customer did not leave a comment.

Michael Sherlock 
Rating:
3.0

Make sure you don't rent equipment that is already reserved.

DAVID FISHER 
Rating:
1.0

If you can book with ANY OTHER COMPANY, do it. The amount of problems I had in this reservation is unreal including, but not limited to: inaccurate information related to loactions on website, scheduling changing pick up location two days before pick up adding 20 miles to the contract, "verbal threats of calling cops, harassment and unprofessionalism because they gave me wrong vehicle at pick up, challenges with dropping off in Houghton Lake because Cadillac office didn't check out properly and then the kicker... charged two separate charges, beyond discussed with Jody, HL representatives.

Lindsey Sabandith 
Rating:
2.0

The location wasn’t clean. The staff were not really customer focused. We rented the truck. Had to carry the moving blankets we rented out and find the truck ourselves. It had frosted, and we needed to scrape the truck to use it. The truck was full of garbage. Will not use this facility again. In fact, I would drive an extra hour to avoid this location.

ryan korstange 
Rating:
5.0

I received and email asking when and what time I could have the trailer back to the delivery place in arcadia because of trailer shortages. The lady had 10 trailers on hand. No shortage.

tim raven 
Rating:
5.0

Customer did not leave a comment.

Robert j Rathbur Robert j Rathburn 
Rating:
5.0

Great experience...did not have any equipment malfunctions during trip.

Anthony Adam 
Rating:
5.0

Customer did not leave a comment.

Ronald Chapman 
Rating:
4.0

Pick up location was a little bit cramped for easy access but service was great.

mary croy 
Rating:
3.0

Customer did not leave a comment.

Leo grappin 
Rating:
5.0

Customer did not leave a comment.

dan moran 
Rating:
3.0

Customer did not leave a comment.

Ruth Jasperse 
Rating:
4.0

My only suggestion, which I realize would be a major project is to clean up the yard area, as it looks kind of like a junk yard. if it had not been for that I would have given a 4 star rating overall.

David Rickard 
Rating:
5.0

Customer did not leave a comment.

KEVIN KEITH GREGORY 
Rating:
5.0

Customer did not leave a comment.

Shawn Earl 
Rating:
4.0

I dropped off after hours, so can't really provide a review for this location. The uhaul after hours drop-off app was cumbersome, but it did work.

darrin ferchau 
Rating:
3.0

Clean inside truck of trash behind seats. Truck needs front end work.

Jeffrey Maas 
Rating:
4.0

The passenger side wheel needed balancing, the wheel weight was visibility broken.

John Ostruszka 
Rating:
4.0

Customer did not leave a comment.

RICHARD ELDON ABEL 
Rating:
5.0

Very easy process and easy people to work with. Thank you

KEVIN KEITH GREGORY 
Rating:
5.0

Fast and friendly service. Busy place, but everyone worked together. Great teamwork

Marina Marko 
Rating:
5.0

Great service. Location in Dublin off Shire Rings were on it. They deserve to be recognized

RANDY HELLMANN 
Rating:
5.0

Customer did not leave a comment.

robbert maccord 
Rating:
5.0

Customer did not leave a comment.

STEVEN ROBERT-OH JOHNSTON 
Rating:
4.0

Customer did not leave a comment.

THOMAS KOPECK 
Rating:
5.0

Customer did not leave a comment.

Ginger Johnson 
Rating:
2.0

Wasn't open,I had to call them the next day,didn't answer the phone til 11ish am,I was suppose to get a gas credit and the guy told me,just an FYI you never get credited!

Christine Mullins 
Rating:
1.0

Our u haul experience was not good. Your representative in Cadillac Mi. Said the truck had 3/8 tank of gas when we started. When I got in the truck and took off I realized the needle was just above 1/4. I have a picture showing the start miles and the needle. This truck only had 1/4 to start. The trucks oil light turned during our trip. I checked the oil and it did not even show any oil on the dipstick. It required 3 quarts of oil to come up to just a little under the full mark on the dipstick. Is this your customers responsibility to maintain your vehicle? Please credit me $300 for doing this for you. The truck leaked water into the box of the truck onto our boxes and clothes. Please credit us $250 for this inconvenience. The coolant light in this truck has a short in it. This coolant light was on 80% of the time. Sometimes the light just came on and stayed on when we started the truck. Sometimes in did not come on at all. The temperature gauge never indicated that the truck was over heating. Please credit us for the 3 extra days that you billed us for. This should be $120 credit. I spoke to Alexia from you company and the call cut off. I spoke to Megan from your company and she hug up on me. Thank you Dean Krupp 864-934-7079

Dean Krupp 
Rating:
5.0

Customer did not leave a comment.

Kalysta Eash 
Rating:
1.0

You are scam artists!!! I left the gas at where it was when I picked it up.. and y'all charged me 94 dollars to fill from 1/16ths to 1/4th of a tank.. which I picked it up at 1/16ths?! I'll never go through u haul again.

Stephanie Narovich 
Rating:
3.0

Customer did not leave a comment.

Julius Beregszaszy 
Rating:
4.0

Customer did not leave a comment.

JOHNNIE DAVIS 
Rating:
5.0

Very nice owners!

Christy Miller 
Rating:
5.0

Customer did not leave a comment.

Richard Shamblin 
Rating:
5.0

Customer did not leave a comment.

Phil Braun 
Rating:
5.0

Customer did not leave a comment.

Arne Hejnal 
Rating:
3.0

Drop off online services and not work for me and I dropped equipment off after hours

Natalie Gatt 
Rating:
1.0

I'm getting billed and auto charged to my bank and I never had any of my stuff go through this place. Billing is not responding so I've had to go claim fraud at my bank

ELIZABETH GAGE 
Rating:
3.0

Truck was muddy outside. Asked about price and was told 30 something plus tax for the day. Was never told so much per mile till I went to pick it up.

david hanscomb 
Rating:
4.0

Accept cash and not have a deposit of a debit card is put on file.

Kenneth Hicks 
Rating:
5.0

Customer did not leave a comment.

Patrick Ward 
Rating:
3.0

was not open

RANDALL JOHNSON 
Rating:
3.0

None

Julie Green 
Rating:
5.0

Customer did not leave a comment.

Amy Posgate 
Rating:
4.0

Friendly staff. The steering on the vehicle pulled to the left

Parker Leineke 
Rating:
5.0

Customer did not leave a comment.

Ginger Johnson 
Rating:
1.0

I had a reservation for 9:00 AM. Nobody showed up to open and finally I had to do a 24/7 truck share at almost 10:00 AM. We were late for our appt. If your not going to be open there is such a thing called a " Phone call ". Two other people were also there waiting!!

Kimberly Burdine 
Rating:
5.0

Customer did not leave a comment.

RANDALL LEE ADLAM 
Rating:
4.0

I dropped off while they were closed.

JEFFREY SCOTT HAWKINS 
Rating:
5.0

Customer did not leave a comment.

WAYNE JOHN MENNE 
Rating:
5.0

Better communication and a tracking system would be helpful

David Sanford 
Rating:
3.0

Provide the equipment that is rented as I did not receive tthe dolly I requested.

Chad Jones 
Rating:
1.0

They never returned my security deposit even returning the truck clean full gas and on time

Christopher Tupis 
Rating:
5.0

Customer did not leave a comment.

CAROL E KOEHN 
Rating:
5.0

Customer did not leave a comment.

SHARON DARLENE WHITE 
Rating:
5.0

Good customer relations here.

JERALD HENRY WILHELM 
Rating:
1.0

.

John Weavers 
Rating:
5.0

Customer did not leave a comment.

SHEILA ANNE JONES 
Rating:
3.0

The store where I picked up the trailer had vulgar political statues and posters. Regardless of the political party, I would not return to this location. The truck had not been cleaned out, but it was easy enough for me to clean.

THOMAS MATTHEW MARKUS 
Rating:
3.0

Customer did not leave a comment.

william bardocz 
Rating:
5.0

Customer did not leave a comment.

JESSICA ANN OLIVER 
Rating:
4.0

Customer did not leave a comment.

CORRY LEE BARNUM 
Rating:
5.0

Customer did not leave a comment.

MARK GERALD FUNNI 
Rating:
5.0

was open on Sunday thank-you

DEBORAH CLARE SNYDER 
Rating:
4.0

Typical rental lication

Earl Detwiler 
Rating:
5.0

Customer did not leave a comment.

REGIE STROH 
Rating:
2.0

The extension for the lights was missing which caused us delay until the employee came out and found us there

JEFFREY BREDEHOEFT 
Rating:
4.0

In reference to my U-Box arriving on time answer — when we ordered them we were given a date for the delivery of the boxes, but they never showed up and when I called (2 days later) I was told they were not sure when we would get them. Since we had a time constraint, that caused us concern. In the end, we did get them just before we needed them, but with no time to spare.

bonnie christler 
Rating:
5.0

Really smooth shipment of a u pack crate. Arrived in outstanding condition and delivery/pick up was super easy. I would use u hall again if moving.

debbie dennis 
Rating:
1.0

Universal Rental are good people. UHaul aren't. I reserved a trailer two weeks early. Got an email a few days before pickup that I had to go to a different location 30 miles away. Oversold trailers. Lights didn't work when I arrived. Had to move that day. Had to rent a 26' truck. $400 vs. $40. And a very stressful move day made worse. UHaul refused to reimburse the difference. Offered me 25% to go away. Terrible Company. Can't hold a reservation, won't fix a problem. Go to Penske.

MICHAEL JON STEBBINS 
Rating:
3.0

Customer did not leave a comment.

JAMES NATHAN FISS 
No reviews have been submitted for this location.

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