No hand truck available that I reserved. Took over a hour to process my contract. Stated drop off location was very far away.Frances S.
Customer Reviews for Universal Rent To Own
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brian K.
Mirror was broken, pop bottles in truckKendra D.
The staff was very nice and answered all questions. I haven't had a better interaction or smoother, ever!dawn K.
Excellent price and serviceMichael D.
Proper hours of operation on sites renting uhaul. I was told they'd be open and website said 5, they shut and locked doors before I got there. Thank goodness for the key box, but that took an hour and speaking to 2 of your staff to set up. After that and next time, it'll be a breeze!Katie B.
Customer service was above reproach and VERY professional. I would use THIS branch of U-Haul again and again if associate Gary were to assist me.CHARLES LEROY G.
Big lot, easy to drop off.Stephen W.
El cliente no dejó un comentario.Rena C.
Great experience Easy pickup/easy drop off and everyone very polite!Fred G.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.CYNTHIA LOUISE M.
El cliente no dejó un comentario.Kim S.
Poor opening hours, open earlierLAINE CRAIG S.
El cliente no dejó un comentario.ALAN LEE L.
This was the cleanest truck I have rented in the last 4 trucks i have rented.BRENDA SUE H.
El cliente no dejó un comentario.BRIAN DAVID S.
El cliente no dejó un comentario.Terry J.
Both people i spoke with from the store were extremely helpful & explained things so well!! i will absolutely use this location next time!Kayla K.
El cliente no dejó un comentario.Brianna-Rai D.
El cliente no dejó un comentario.samantha L.
El cliente no dejó un comentario.WILLARD HARRISON S.
El cliente no dejó un comentario.Lance L.
El cliente no dejó un comentario.Dawn B.
El cliente no dejó un comentario.DAWN N.
El cliente no dejó un comentario.Candy G.
Very helpful and professional.Marjorie D.
El cliente no dejó un comentario.Virginia B.
More confidence in dropping off a trailer after hours. It felt like I was just leaving it in a big shopping center parking lot where someone could easily take it while I was still responsible for it.Don L.
Your online check in is complicated and half of the links don't work. The app just freezes up. I can't see my current orders. The truck we were suppse to have wasn't even in the parking lot so we had to go inside anyway. So all the hassle was for nothing. It took us an hour to pick up our truck. This process should take 15 minutes tops. I was charged twice because we had to start the order over completely because the online check in was such a poor experience... I'm still waiting for the charge to go off of my card. Gary the guy and Universal Rent to Own was very helpful and was the only one who was actually interested in helping. The UHaul dispatch was cold and didn't seem to want to provide any answers as to how to help us. Fix your severely lacking system. Please.Stevenandrew P.
El cliente no dejó un comentario.tom E.
El cliente no dejó un comentario.Shelly A.
The drop offs location needs to have more sign exposure other than that it was very goodLarry B.
We didn't go inside just dropped it off They were helpfulDebra D.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.jason B.
El cliente no dejó un comentario.LARRY P.
El cliente no dejó un comentario.Roger F.
El cliente no dejó un comentario.Robert T.
I was overcharged for gas which I had refilled, they still have a hold on my card after a week, so nearly 80.00. Not happy!!Margaret M.
Universal rent to own was great! The truck on the other hand was ragged out with a really loud exhaust leak and a broken windshield.Joshua T.
El cliente no dejó un comentario.Susan M.
El cliente no dejó un comentario.Sean N.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Lukas G.
El cliente no dejó un comentario.Jeffrey R.
The uhaul was dirty. Sticky spills in the cup holders and very dirty floor. Overall, it wasn't a bad experience.Ashley B.
El cliente no dejó un comentario.Brent S.
El cliente no dejó un comentario.mark A.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.CHARLES G.
Came to drop off at 415.... although they closed at 4 the door was unlocked and a man drove up in a uhaul. I asked him if I could check out with him and he said no that they were closed and done for the day to drop the key in the box. I had to use the app which takes longer to do.Robby G.
El cliente no dejó un comentario.Roland K.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Janet S.
El cliente no dejó un comentario.Leslie S.
El cliente no dejó un comentario.robert N.
El cliente no dejó un comentario.Edward R.
This was the third U-Haul I rented in the month time the first time they tried to accuse me of not putting enough gas in it and it was a hassle to drop off the second time went well the third time a complete disaster the trailer was so dirty I had to put boxes and things down on the ground to be able to put my furniture on the truck inside of the cab also filthy dirty I was told I was getting 20 extra miles because of the drop off location and when I went to drop it off it was a major hassle the guy had none of this information and was rude and was trying to charge me for everything that wasn't my faultDOMINIC B.
El cliente no dejó un comentario.gary G.
El cliente no dejó un comentario.Janet S.
Our transmission went our on our truck and the only rental we could get was a U Haul truck. Jason was very helpful and friendly. He even called us the next day to make sure all went well and we made it home safe. Thank you Jason, you rock!
El cliente no dejó un comentario.adine C.
El cliente no dejó un comentario.Erik T.
El cliente no dejó un comentario.Jamie H.
I did not get a dolly when rented the truck and i payed for one.Christina H.
El cliente no dejó un comentario.Lori K.
El cliente no dejó un comentario.Lisa V.
El cliente no dejó un comentario.Nathan S.
El cliente no dejó un comentario.Wayne M.
Very helpfulkim L.
Jason (Mgr.) and Cory were extremely helpful.john S.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.ralph S.
In and Out no hassles no hidden fees good customer serviceNathan K.
I appreciated the friendly, professional service.Penny H.
El cliente no dejó un comentario.james L.
El cliente no dejó un comentario.DAN L.
El cliente no dejó un comentario.JOSEPH W.
El cliente no dejó un comentario.Laura C.
El cliente no dejó un comentario.Mukasa S.
El cliente no dejó un comentario.colin F.
I had a good experience overall. The van that I rented was brand new and nice to drive. The only issue I had was when they billed me they charged me for two days instead of the one due to it being a holiday. They need to watch their billing process more carefully as I had to point out the bill was too high. Other than that it was a great experience.gregory F.
El cliente no dejó un comentario.David F.
None at this timeKARL H.
El cliente no dejó un comentario.Stacie L.
FI was told to pick out and hook up the trailer by myselfjohn S.
I've rented from this location and returned to this location a few times now. They're always very helpful and stop what they're doing to help me. Awesome customer service!Cheryl M.
El cliente no dejó un comentario.Jhalisha L.
El cliente no dejó un comentario.mary L.
El cliente no dejó un comentario.Patrick D.
Great price and great service.James S.
This was just great service and in my opinion it could not have been any better.Russell W.
El cliente no dejó un comentario.Timothy T.
Nothing everything was greatFrank K.
El cliente no dejó un comentario.Barbara S.
The clerk needs to get some manners!! When I got there he told me HE already went over the truck. I sign the pics & went over the truck without him. My husband went bs k mMelissa H.
El cliente no dejó un comentario.chris D.