El cliente no dejó un comentario.Todd J.
Customer Reviews for Universal Rent to All
(U-Haul Neighborhood Dealer)
Cadillac, MI 49601
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 4 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Trailer was stuck in a mound of snow that was not easy to get outAimee M.
El cliente no dejó un comentario.Michael L.
Only complaint tires not the greatest. Kind of low and not the greatest in the winter.kelly O.
El cliente no dejó un comentario.BRUCE M.
El cliente no dejó un comentario.Tamer A.
El cliente no dejó un comentario.Kelsey O.
El cliente no dejó un comentario.drew C.
El cliente no dejó un comentario.Michael S.
Make sure you don't rent equipment that is already reserved.DAVID F.
If you can book with ANY OTHER COMPANY, do it. The amount of problems I had in this reservation is unreal including, but not limited to: inaccurate information related to loactions on website, scheduling changing pick up location two days before pick up adding 20 miles to the contract, "verbal threats of calling cops, harassment and unprofessionalism because they gave me wrong vehicle at pick up, challenges with dropping off in Houghton Lake because Cadillac office didn't check out properly and then the kicker... charged two separate charges, beyond discussed with Jody, HL representatives.Lindsey S.
The location wasn't clean. The staff were not really customer focused. We rented the truck. Had to carry the moving blankets we rented out and find the truck ourselves. It had frosted, and we needed to scrape the truck to use it. The truck was full of garbage. Will not use this facility again. In fact, I would drive an extra hour to avoid this location.ryan K.
I received and email asking when and what time I could have the trailer back to the delivery place in arcadia because of trailer shortages. The lady had 10 trailers on hand. No shortage.tim R.
El cliente no dejó un comentario.Robert j Rathbur R.
Great experience...did not have any equipment malfunctions during trip.Anthony A.
El cliente no dejó un comentario.Ronald C.
Pick up location was a little bit cramped for easy access but service was great.mary C.
El cliente no dejó un comentario.Leo G.
El cliente no dejó un comentario.dan M.
El cliente no dejó un comentario.Ruth J.
My only suggestion, which I realize would be a major project is to clean up the yard area, as it looks kind of like a junk yard. if it had not been for that I would have given a 4 star rating overall.David R.
El cliente no dejó un comentario.KEVIN KEITH G.
El cliente no dejó un comentario.Shawn E.
I dropped off after hours, so can't really provide a review for this location. The uhaul after hours drop-off app was cumbersome, but it did work.darrin F.
Clean inside truck of trash behind seats. Truck needs front end work.Jeffrey M.
The passenger side wheel needed balancing, the wheel weight was visibility broken.John O.
El cliente no dejó un comentario.RICHARD ELDON A.
Very easy process and easy people to work with. GraciasKEVIN KEITH G.
Fast and friendly service. Busy place, but everyone worked together. Great teamworkMarina M.
Great service. Location in Dublin off Shire Rings were on it. They deserve to be recognizedRANDY H.
El cliente no dejó un comentario.robbert M.
El cliente no dejó un comentario.STEVEN ROBERT-OH J.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.Ginger J.
Wasn't open,I had to call them the next day,didn't answer the phone til 11ish am,I was suppose to get a gas credit and the guy told me,just an FYI you never get credited!Christine M.
Our u haul experience was not good. Your representative in Cadillac Mi. Said the truck had 3/8 tank of gas when we started. When I got in the truck and took off I realized the needle was just above 1/4. I have a picture showing the start miles and the needle. This truck only had 1/4 to start. The trucks oil light turned during our trip. I checked the oil and it did not even show any oil on the dipstick. It required 3 quarts of oil to come up to just a little under the full mark on the dipstick. Is this your customers responsibility to maintain your vehicle? Please credit me $300 for doing this for you. The truck leaked water into the box of the truck onto our boxes and clothes. Please credit us $250 for this inconvenience. The coolant light in this truck has a short in it. This coolant light was on 80% of the time. Sometimes the light just came on and stayed on when we started the truck. Sometimes in did not come on at all. The temperature gauge never indicated that the truck was over heating. Please credit us for the 3 extra days that you billed us for. This should be $120 credit. I spoke to Alexia from you company and the call cut off. I spoke to Megan from your company and she hug up on me. Thank you Dean Krupp 864-934-7079Dean K.
El cliente no dejó un comentario.Kalysta E.
You are scam artists!!! I left the gas at where it was when I picked it up.. and y'all charged me 94 dollars to fill from 1/16ths to 1/4th of a tank.. which I picked it up at 1/16ths?! I'll never go through u haul again.Stephanie N.
El cliente no dejó un comentario.Julius B.
El cliente no dejó un comentario.JOHNNIE D.
Very nice owners!Christy M.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Phil B.
El cliente no dejó un comentario.Arne H.
Drop off online services and not work for me and I dropped equipment off after hoursNatalie G.
I'm getting billed and auto charged to my bank and I never had any of my stuff go through this place. Billing is not responding so I've had to go claim fraud at my bankELIZABETH G.
Truck was muddy outside. Asked about price and was told 30 something plus tax for the day. Was never told so much per mile till I went to pick it up.david H.
Accept cash and not have a deposit of a debit card is put on file.Kenneth H.
El cliente no dejó un comentario.Patrick W.
was not openRANDALL J.
El cliente no dejó un comentario.Amy P.
Friendly staff. The steering on the vehicle pulled to the leftParker L.
El cliente no dejó un comentario.Ginger J.
I had a reservation for 9:00 AM. Nobody showed up to open and finally I had to do a 24/7 truck share at almost 10:00 AM. We were late for our appt. If your not going to be open there is such a thing called a " Phone call ". Two other people were also there waiting!!Kimberly B.
El cliente no dejó un comentario.RANDALL LEE A.
I dropped off while they were closed.JEFFREY SCOTT H.
El cliente no dejó un comentario.WAYNE JOHN M.
Better communication and a tracking system would be helpfulDavid S.
Provide the equipment that is rented as I did not receive tthe dolly I requested.Chad J.
They never returned my security deposit even returning the truck clean full gas and on timeChristopher T.
El cliente no dejó un comentario.CAROL E K.
El cliente no dejó un comentario.SHARON DARLENE W.
Good customer relations here.JERALD HENRY W.
El cliente no dejó un comentario.SHEILA ANNE J.
The store where I picked up the trailer had vulgar political statues and posters. Regardless of the political party, I would not return to this location. The truck had not been cleaned out, but it was easy enough for me to clean.THOMAS MATTHEW M.
El cliente no dejó un comentario.william B.
El cliente no dejó un comentario.JESSICA ANN O.
El cliente no dejó un comentario.CORRY LEE B.
El cliente no dejó un comentario.MARK GERALD F.
was open on Sunday thank-youDEBORAH CLARE S.
Typical rental licationEarl D.
El cliente no dejó un comentario.REGIE S.
The extension for the lights was missing which caused us delay until the employee came out and found us thereJEFFREY B.
In reference to my U-Box arriving on time answer â€" when we ordered them we were given a date for the delivery of the boxes, but they never showed up and when I called (2 days later) I was told they were not sure when we would get them. Since we had a time constraint, that caused us concern. In the end, we did get them just before we needed them, but with no time to spare.bonnie C.
Really smooth shipment of a u pack crate. Arrived in outstanding condition and delivery/pick up was super easy. I would use u hall again if moving.debbie D.
Universal Rental are good people. UHaul aren't. I reserved a trailer two weeks early. Got an email a few days before pickup that I had to go to a different location 30 miles away. Oversold trailers. Lights didn't work when I arrived. Had to move that day. Had to rent a 26' truck. $400 vs. $40. And a very stressful move day made worse. UHaul refused to reimburse the difference. Offered me 25% to go away. Terrible Company. Can't hold a reservation, won't fix a problem. Go to Penske.MICHAEL JON S.
El cliente no dejó un comentario.JAMES NATHAN F.
Don't charge more than what was quotedTINA MARIE T.
Very nice people. Well maintained and orderly establishment. Good service, easy online reservation and in person pickup. Would recommend to others. DAVID ALAN H.
El cliente no dejó un comentario.KIRKLEN DEAN H.
El cliente no dejó un comentario.JUNELLE TERRELL M.
Dolly was not in the truck, had to pick up at a different location.BRIAN JAMES P.
El cliente no dejó un comentario.ELIZABETH MARIE S.
El cliente no dejó un comentario.Carol P.
El cliente no dejó un comentario.JEBIDIAH WAYNE S.
The van ran ok and did what we needed it to do. The pick up site was a little less than desirable as the clerk was listening to other conversations and I felt I was second. There was a little trash in the van - I couldn't get the cruise control to work. After hours drop off was convenient.PAMELA ANNE-POWE L.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.Bonnie K.
My original rental at Lake City Lumber, Lake City, MI never showed up and I was not notified. I went to this location at the last minute for my rental and was able to rent a van.DANIEL OWEN B.
Cadillac u haul location was on point, friendly and professional.Robert H.
Tried to check in at Universal Rent to Own's location at location at 1921 N. Mitchell street. Agent was unable to check me in at that location. He said my contract number was not a valid number even though I had a printed copy of the contract. He sent me to the Universal Rent it All location on Boon road and told me to park it there and put the keys in the drop box. I did that on July 3 rd. I checked with the Boon road location on July 6 at 10:00AM and the truck still was not checked in. When I took the truck to the Mitchell street location, I had the gas gage on half full. After driving the truck to the Boon road location the needle was on the low side of the mark but it was touching the mark. 4 days later they claimed it was well below half full and charged me for 3 gallons of gas. I now know that I should have done the check in with my cell phone but why didn't the agent suggest that instead of sending me to another location? If I'd done the self check in, I wouldn't have lost 3 gallons of gas driving to another location and evaporation.LESLIE EUGENE S.
El cliente no dejó un comentario.ed M.
El cliente no dejó un comentario.STEVEN MORLEY G.
El cliente no dejó un comentario.KATE ELISE T.
Rude and unhelpful.Karen U.
El cliente no dejó un comentario.TREVOR D.
El cliente no dejó un comentario.SCOTT T.
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!