Comentarios de los clientes para Universal Rent to All

Very accommodating always

Was very helpful and friendly.

not a thing

Engine light was on the whole time. Called right away to report it. Attendant said ok to drive anyway. Truck ran fine.

Rude employee no offer to help and just not professional. Would not recommend this location.

Universal Rent to all was excellent. Very easy to pickup and drop off. Thank you.

My experience was very good and would use this company again.

Just a note there is a young lady there who serviced my need and she did an excellent job start to finish.

When having customers use your service to deliver the UBox to their ultimate destination, that you coordinate with carriers that service the area. I spent 4+ hours sitting on hold, calling back, being disconnected and given the run around just to try and set up the delivery. As a result of not being able to get this handled timely I was forced to pay another months rent of storage. I will look for other options next time I need a service like this. It was frustrating and time consuming and should not have been.

They charged me for a Dolly I never received because I said I didn't need one.

I dropped off on a Sunday, so it was closed. There was an employee who happened to be at location, who volunteered to, and moved the truck to proper return location - going above and beyond his responsibility! Exceptional of him!

check in was quick, truck clean and seemed well maintained

Customer Services was rude

This store had a lot more trucks then the Gaylord store and seemed to have more dolly's.

The worker that checked the trailer claimed that it was good to go. The right blinker didn't work at all, and it put us at a risk of being pulled over while during a stressful move.

Make online access more user friendly

(The specific location was fine... Uhaul company itself on the other hand...) Uhaul charged me more than once for the same Uhaul. I didn't end up using it, yet still got charged $114 for driving it home which is fine, but then another $804 charged for what I didn't use. I was told I didn't get to have a refund because I made the agreement to drive it cross country, and it's not their fault that I didn't follow through. I did eventually get through to someone who approved giving me my money back. But then after that, when I did in fact rent the uhaul and drive it across country, they gave my personal information out to someone who I have a PPO against, allowing him to find me over 800 miles away. So thanks for that. ?? I will not rent from uhaul again.

Have properly maintained equipment. My truck had serious steering issues which made driving very nerve-racking and dangerous.

Very easy to work with

The owner of this location in Cadillac MI is beyond rude. He is arrogant and talks down to you, he has no business being an owner and working with U Haul, I would never let a guy like this represent my company, he is a disgrace as a business owner. I only rent from him because he is the only game in town, but going forward I will drive to another state before I ever use him again. His store is dirty and does not have enough employees working. I am a small business owner myself, and I assure you that if I treated my customers the way he treats his customers, I would be out of business in 6 months. Do yourself a favor, go to a different location to rent anything from U-Haul, do not use this guy in Cadillac MI off Boon Road, unless you want to deal with an arrogant, irresponsible, insensitive you know what, again I would never give such a negative response, but after this last rental I have had it with this owner, he is probably the worst small business owner that I have ever had to work with, just an overall arrogant person that treats you the customer with ZERO RESPECT, terrible, UHAUL should pull his account as he is only bringing down the great U-Haul name, I would never have a guy like this representing my company in any form or fashion, NEVER, do yourself a favor and find another location when renting anything from U-Haul, you will be glad you did, as this guy will definitely ruin your day, that I promise you,

Nothing I could think of very helpful and honest

I had a broken glass lamp shade in the shipment. I was still pleased with simplicity and ease of the service.

Great service experience

Trailer had a vibration towing empty. None when loaded. Informed staff one of the wheel bearings may be going bad. Other than that, great service

Great people

Due to extenuating circumstances, I was grateful for them to allow us to use the truck and trailer as storage as we have been waiting to close on our house ....for 4 weeks! No harassment. They knew it was stored just down the street. They were great!

Container was 10 days late because they did not call for pick up. Also they incorrectly informed me that I was suppose to pick up the containers . They would never have arrived at the my starting point if I had not called. On the other had we also rented cubes from a different location and it went well.

the person setting the rental reserve needs to do the reserve corectly.

Customer service was great! Very good place to do business with.

Communication has been awful. I ordered the truck and boxes on line. Went to pick it up at Home Town, they said I had to go to this location to get the truck. After we picked up the truck, they told us we had to go back to Home Town to get the boxes.

Interaction with the employees was excellent. Only issues were with the computer system.

Inspect your trucks

Great location- closed when I got there, so can't speak to personnel.

I was overcharged, I was charged for an extra day even though I brought the truck back 40 minutes early, and the guy told me to just put my key in the drop box. I called the next day to let them know i was overcharged, and was told it would be fixed. I'm still waiting...

No Need for improvement. Excellent service! Owner is efficient and on top of everything.

U haul facilities in Conroe are modern and wonderful. Cadillac facilities are adequate. There is certainly a difference in outlay to establish and maintain them. Conroe is a much busier facilitiy. Both facilities are blessed with wonderful staff who are remarkably helpful. Both communities are fortunate to have there respective facilities.

Owner is a dick.