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Arne H.
Customer Reviews for Universal Rent to All
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Drop off online services and not work for me and I dropped equipment off after hours
Natalie G.I'm getting billed and auto charged to my bank and I never had any of my stuff go through this place. Billing is not responding so I've had to go claim fraud at my bank
ELIZABETH G.Truck was muddy outside. Asked about price and was told 30 something plus tax for the day. Was never told so much per mile till I went to pick it up.
david H.Accept cash and not have a deposit of a debit card is put on file.
Kenneth H.was not open
RANDALL J.Ninguno
Julie G.Friendly staff. The steering on the vehicle pulled to the left
Parker L.I had a reservation for 9:00 AM. Nobody showed up to open and finally I had to do a 24/7 truck share at almost 10:00 AM. We were late for our appt. If your not going to be open there is such a thing called a " Phone call ". Two other people were also there waiting!!
Kimberly B.I dropped off while they were closed.
JEFFREY SCOTT H.Better communication and a tracking system would be helpful
David S.Provide the equipment that is rented as I did not receive tthe dolly I requested.
Chad J.They never returned my security deposit even returning the truck clean full gas and on time
Christopher T.Good customer relations here.
JERALD HENRY W..
John W.The store where I picked up the trailer had vulgar political statues and posters. Regardless of the political party, I would not return to this location. The truck had not been cleaned out, but it was easy enough for me to clean.
THOMAS MATTHEW M.was open on Sunday thank-you
DEBORAH CLARE S.Typical rental lication
Earl D.The extension for the lights was missing which caused us delay until the employee came out and found us there
JEFFREY B.In reference to my U-Box arriving on time answer â€" when we ordered them we were given a date for the delivery of the boxes, but they never showed up and when I called (2 days later) I was told they were not sure when we would get them. Since we had a time constraint, that caused us concern. In the end, we did get them just before we needed them, but with no time to spare.
bonnie C.Really smooth shipment of a u pack crate. Arrived in outstanding condition and delivery/pick up was super easy. I would use u hall again if moving.
debbie D.Universal Rental are good people. UHaul aren't. I reserved a trailer two weeks early. Got an email a few days before pickup that I had to go to a different location 30 miles away. Oversold trailers. Lights didn't work when I arrived. Had to move that day. Had to rent a 26' truck. $400 vs. $40. And a very stressful move day made worse. UHaul refused to reimburse the difference. Offered me 25% to go away. Terrible Company. Can't hold a reservation, won't fix a problem. Go to Penske.
MICHAEL JON S.Don't charge more than what was quoted
TINA MARIE T.Very nice people. Well maintained and orderly establishment. Good service, easy online reservation and in person pickup. Would recommend to others.
DAVID ALAN H.Dolly was not in the truck, had to pick up at a different location.
BRIAN JAMES P.The van ran ok and did what we needed it to do. The pick up site was a little less than desirable as the clerk was listening to other conversations and I felt I was second. There was a little trash in the van - I couldn't get the cruise control to work. After hours drop off was convenient.
PAMELA ANNE-POWE L.My original rental at Lake City Lumber, Lake City, MI never showed up and I was not notified. I went to this location at the last minute for my rental and was able to rent a van.
DANIEL OWEN B.Cadillac u haul location was on point, friendly and professional.
Robert H.Tried to check in at Universal Rent to Own's location at location at 1921 N. Mitchell street. Agent was unable to check me in at that location. He said my contract number was not a valid number even though I had a printed copy of the contract. He sent me to the Universal Rent it All location on Boon road and told me to park it there and put the keys in the drop box. I did that on July 3 rd. I checked with the Boon road location on July 6 at 10:00AM and the truck still was not checked in. When I took the truck to the Mitchell street location, I had the gas gage on half full. After driving the truck to the Boon road location the needle was on the low side of the mark but it was touching the mark. 4 days later they claimed it was well below half full and charged me for 3 gallons of gas. I now know that I should have done the check in with my cell phone but why didn't the agent suggest that instead of sending me to another location? If I'd done the self check in, I wouldn't have lost 3 gallons of gas driving to another location and evaporation.
LESLIE EUGENE S.Rude and unhelpful.
Karen U.Super
YUNIER A.Everything was so easy.
Dora B.Rude sign on the door.
ETHAN RILEY H.The communication was terrible. The truck the was supposed to deliver the u boxes apparently broke down so the boxes could not be delivered. I had to call and set up a time for me to drive 2 hours to pick them up myself! I left multiple messages for the “manager†and could never actually speak to him.
MEGAN REBEKAH G.Drivers delivering and picking boxes this last time were very nice and efficient. Trying to get my boxes from Grand Rapids to Cadillac was more of issue. Part of the issue is that they were supposed to bring Cadillac in January but never got shipped up until April 27
michelle R.Great service and information given
STEVEN DAVID G.Owner where I rented from was grouchy and unfriendly, as if my business with him was unimportant to him when I checked in the returned truck. Text messages from Uhaul are great IF you are in an area where there is good cell service on your phone.
heather R.Not open at drop off location, but it was easy
STEVEN RICHARD C.Both the delivery and the pick up of the U-Boxes was a challenge due to our steep driveway in the dead of winter. Both drivers showed determination and grit in accomplishing their tasks. In the future you might consider carrying chains for the tires on the donkey.
Michael R.Very accommodating always
Steve F.Was very helpful and friendly.
James H.not a thing
BRANDON MICHAEL C.Engine light was on the whole time. Called right away to report it. Attendant said ok to drive anyway. Truck ran fine.
Catherine O.Rude employee no offer to help and just not professional. Would not recommend this location.
Margie E.Universal Rent to all was excellent. Very easy to pickup and drop off. Gracias.
Malcolm I.My experience was very good and would use this company again.
Nancy G.Just a note there is a young lady there who serviced my need and she did an excellent job start to finish.
JAMY GERALYN B.