Great place to do business. They handled the return process with no hassles.RICHARD M.
Customer Reviews for Universal Glass
(Distribuidor de U-Haul del vecindario)
Colorado City, CO 81019
(Location Moved currently at 4708 Graneros Rd Colorado City Co 81019)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Place was closed. No one around. dropped off in unsecure area?ROBERT K.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Antoinette L.
Very friendly and professional Checked out return and charged us accordinglyRuth H.
Open longer hoursShawna M.
The truck I rented in Colorado City, the windshield was filthy dirty, and the passenger side of the cab the floor was full of dried mud. Other than that the track was great. I have always had good 2 best service anytime I've used your company.. I have been very satisfied with the services provided by your companyAudrey T.
El cliente no dejó un comentario.Deanna S.
El cliente no dejó un comentario.Melanie L.
Easy to find and easy to dropoffADAM S.
El cliente no dejó un comentario.Kurtis A.
El cliente no dejó un comentario.KYLE B.
Everything was great except the app wouldn't upload my picture when trying to check trailer in after hours. Thankfully customer service answered the phone so I could let them know I dropped the trailer off on time.Scott F.
Fast and easy checkin. Super friendly! Easy to return vehicle.Matthew H.
El cliente no dejó un comentario.Donald R.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Kelly O.
Arrived at 8:00 as contract stated. Didn't get to leave until after 10 o'clock! Could not get the "code" to the box containing the keys to the truck. Called U-Haul twice and had to re-enter all my data again. Asked the owner if he could get the keys and he said no! He stated that the box was under U-hauls control. Question; how do the keys get into the box? Does someone from U-haul drive out to the site and put them in? Yea, I didn't think so. I have used U-haul many times, but never again.Daniel W.
Drop off 2 days early, shop closed.Barbara P.
El cliente no dejó un comentario.Barton K.
El cliente no dejó un comentario.David B.
Would not use uhaul ever again an will tell everyone about your really bad an unsafe companyWilliam M.
Worst customer service ever not concerned at all with safety or uhaul at all 80 miles each way to pick up mt 3 week reserved truck Trailer didn't have lights but sent me down the road with no lights to go thru major cities So sad is uhaulWILLIAM M.
Monday, Aug 10th I picked up the truck and car transporter. I had scheduled to pick them up in Pueblo, 90 minutes north, but U-Haul changed the location at the last minute and had me picking them up 25 miles south of Pueblo in Colorado City. I didn't like that because the original spot was a real U-Haul place and the new place was just an industrial yard of some sort, run by a Marine-looking young guy whose wife ran the U-Haul franchise and she wasn't there and he was grumpy about having to take on her duties on a Monday morning. I'd ordered 4 dozen moving blankets and they didn't have that. They had 6 blankets. He suggested I drive up to Pueblo to get more. Nice. Then the U-Haul guy pointed out how to attach the car trailer to the truck, but wouldn't demonstrate because of "insurance reasons." It was already hooked up, so I drove my car up onto the trailer and the hitch fell off the truck and buried itself in the dirt. Not only that, the trailer fender was in the way of my front door so I couldn't open the car door when it was up on the trailer. I had to wriggle out the window to go tell the U-Haul guy what had happened. He cranked the trailer tongue back up by hand and hooked it to the truck and told me my car door was too low to clear the fender and that other cars had higher doors. I thought, "Shenanigans!", but was operating sort of in a state of shock about the whole move, so I didn't say anything and instead drove 65 miles back home to the the mountains with my window open. I towed it up the last mile-long dirt road to my condo with the window down and collected all kinds of dust inside. I was grumpy about that so the minute I got home, I got on the internet to your U-Haul website to complain and somehow found a video that showed how I could disconnect and lower the car trailer fender out of the way and then any car door would clear the tires underneath. It would have been so easy if the guy had just shown me how. I wasn't happy about any of that, but at least I didn't have to tape a flappy garbage bag over the window and drive 900 miles to Arkansas that way, hoping for fair weather. One other thing: i pointed out some scars of the truck and the U-Haul guy said "Don't worry about that - you have complete insurance and could total the truck and you're covered." Do you like your insurance and equipment discussed that way?malcolm M.
El cliente no dejó un comentario.GREGORY M.
Very accomodating, easy and fast!Matthew H.
El cliente no dejó un comentario.Randall S.
Nothing they went out of their way to help us.Christopher Higb H.
No one at the site. Dropped off at locked front door.ROBERT K.
Thank you for your swift attention and friendly demeanor!Heather R.
El cliente no dejó un comentario.Beverly T.
Excellent customer serviceEdith M.
I dropped my truck and keys off at location in drop box. No one was available this date but I'm sure the facility is greatLisa N.
El cliente no dejó un comentario.Dennis M.
I was treated professionally. I will return for future needsDennis M.
U-Haul sent me on a 3 hour drive to pick up the 20 foot truck. The appliance dolly was not there, so I had to call around to find one. When I found one it was at the location I requested to pick up the truck to start with. I was informed that they not only had the dolly but the truck as well. They also had the 26 foot truck I needed so I had to rent it a day early so as to insure I had both of the trucks I needed. By the time I was finished with the renting of the trucks and dolly I was unable to load anything that day and I didn't get back home till after eleven that night. because of having to find someone to ferry me back and forth to pick up both trucks. I was very disappointed with the rental!Michael W.
El cliente no dejó un comentario.Larry F.
El cliente no dejó un comentario.Vernon A.
There was no one there when I dropped off the trailer; however it was easy to park the trailer.Craig H.
Bought a ball and hitch from your Lakeland, FL location before leaving. The ball needed to be attached to the hitch and the service department did this for me. At the end of my drive to Colorado I discovered the ball had not been torched down properly and had nearly come off the hitch! There was less than half an inch of threads before it would have released from the hitch. Very alarming since I had gone over a steep mountain pass at the end of the trip with live animals in my trailer. I am hoping this is addressed so that no one losses their life over such a critical issue. I can provide the store where this occurred once I unpack everything and gain access to the receipt.Antara S.
El cliente no dejó un comentario.Beverly T.
El cliente no dejó un comentario.patrick K.
El cliente no dejó un comentario.EUGENE S.
All went well, thanks, Richard.Richard T.
Great people, great trailer, and it was set up in a hurry.Lindsey B.
El cliente no dejó un comentario.Martin G.
Help you customer especially if 1st time customer and do not know what to do. If computer down call 800 number to help. Had to request they take my contract number to report receiving the trailer. Just to make sure we called 800 number ourselves to report drop off after disconnecting.Gerald P.
El cliente no dejó un comentario.George K.
In and out quickly great serviceChris D.
Great service and friendly will be back here to rent.Chris D.
El cliente no dejó un comentario.KYLE W.
My bill was wrong and said it would be fixed when I go to my destination. When I got to destination they couldn't fix it. Different marketing area. What a messThomas M.
El cliente no dejó un comentario.Steve D.
El cliente no dejó un comentario.pam B.
El cliente no dejó un comentario.Barbara P.
We waited an hour for someone who knew how to rent out the equipment. When we tried to return the equipment at our destination, they tried to charge us an extra $160 because our rental agent set up the rental incorrectly, forcing us to drive back to his location and return our equipment there or pay extra.Chris G.
Personnel did not know how to complete turn-in paperwork, charged us for gas (returned truck with more than was in at pick-up), charged us 2 extra days instead of 1, had to make complaint to U-haul corporate, still waiting on reply. Also not a good experience.Roxie F.
Jennifer went above and beyond to help us out and we were so appreciative of her kindness!!Jamie Z.
Have cruise control on long distance trucks.Janet W.
El cliente no dejó un comentario.Laura B.
El cliente no dejó un comentario.Marc A.
El cliente no dejó un comentario.allen H.
folks were very kindanthoney H.
Sell me one of those trailers....Scott C.
El cliente no dejó un comentario.CHERYL C.
Customer service at both the pick up and drop off locations was great!Katheryn J.
El cliente no dejó un comentario.Kelly S.
This location needs to open on time not 1/2 hour late.Gina B.
El cliente no dejó un comentario.BENNY A.
El cliente no dejó un comentario.Michael O.
Using it again in two daysTERRY K.
The branch at Universal Glass is a joke. They wouldn't print me a receipt, they didn't have the right truck originally, my quote was not reserved, and I think that the guy running the place was a tweakerAlexander C.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.Lori U.
Excellent customer service very friendly best uhaul locations I have ever hadWayne D.
El cliente no dejó un comentario.Andy M.
A better open trailer selection would have been nice. I am not bashing the location or service I received. The trailer was over kill for the motorcycle I was moving. Kinda pricey as well.BRADLEY B.
El cliente no dejó un comentario.Dodi M.
El cliente no dejó un comentario.Ariel A.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.JR H.
El cliente no dejó un comentario.Rick G.
El cliente no dejó un comentario.Leroy V.
El cliente no dejó un comentario.Courtney C.
El cliente no dejó un comentario.Vickie W.
Nice people.geri R.
El cliente no dejó un comentario.jessica S.
El cliente no dejó un comentario.glenn O.
Very poor pick up experience. I don't think it was the local facilities fault. He was absolutely unable to pull up the contract information I previously completed on the U-Haul site. Even more frustrating was the fact that the U-Haul site wouldn't accept my credit card (or the second one for that matter). Wasn't an issue with my card, but with the U-Haul site. Only issue I had with the local office was that the place reeked of cigarette smoke. Not a normal experience in Colorado where non-smoking facilities are the norm.Larry S.
Professional service and helpmike M.
The customer service, care and attention received was excellent. The small uhaul truck would've been more convenient to use if it had had a ramp accessibility. I will need to rent a small uhaul truck in a few weeks for the heavy appliances left in the house. Having a ramp, even a detachable one, would make the effort of moving these items less worrisome of being damaged. Gracias.letha S.
Convenient - but have more seats if additional customers come in - OR - be sure they know to make an appointment!Bob M.
had to wait an hour and a half at 2:00 in the afternoon on a weekday because there was a note on the door stating "back in 30 min". at 3:30 rep comes slowly walking up while on his phone - computer didn't work to get my contract - HORRIBLE EXPERIENCECHRIS S.
El cliente no dejó un comentario.DON W.
El cliente no dejó un comentario.tammy S.
Why did I have to drive 30 miles to pick up a trailer when I reserved it at a location 2 miles from where I lived?Randall R.
El cliente no dejó un comentario.bILL B.
Proper maintenance on your equipment for long hauls.TERRY K.
El cliente no dejó un comentario.Douglas C.
Great customer service!KEVEN R.