Rentals are not checked in upon customers returning them. I was never provided with my contract, or receipt when I picked up the rental. What I was told by the location is that they never experienced a system error where they are unable to print and/or email the contract. So I was told once the rental was returned, I should contact Uhaul directly for my paperwork. I contacted your company twice for my receipt. I was advised the rental was not checked in when I returned it and an area manager was contacted and was going to have the rental checked in and a receipt sent. A day later no receipt was received, so I contacted customer service again and was told by the rep that I should call the location again and ask them to check the rental in. As a Manager myself and a customer this was very poor customer service. I finally did receive a receipt ~36hours after I returned the rental.Melissa A R.
Customer Reviews for United States Mechanics
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only b/c the guy running the place was very nice on the phone. "Service" what service? It's all Self-Service and the app fir returning the equipment is a joke.Sandy H.
Great job 👏🏾Lavone J.
El cliente no dejó un comentario.Orlando R.
I came to pick up my rented cargo van but it never arrived on time so they basically told me I could settle for the one that was on flat. I came 45 mins early just to leave 30 mins after me scheduled time. Then who ever had the van before me left all types of trash in the back so I know for a fact it wasn't checkedKhadejah S.
The truck was so dirty and nasty in the inside. I took pictures of the truck because I want to speak with a managerJAMES B.
This location was way out of our way. I feel that if a customer asks for a pickup location to be in a certain area, not necessarily a specific location, it shouldn't be hard to relocate a truck to one of those other locations in the preferred area, especially when the pickup time is in the afternoon. If the company feels that there isn't a problem with forcing the customer to drive 40 min out of the way, then the company shouldn't have a problem sending a paid employee 40min away to bring a truck to a more convenient location.Dominic M.
1) Was shocked to find the shop closed. 2) When i tried to speak with the first customer care representative about this situation, they claimed i opted for mobile pick up, although i did not and suggested going online and going through steps to retrieve keys. When i tried following those steps, the system suggested that i came too early and to repeat the process at 2:45 pm ( when my reservation confirmation clearly states a pick up time at 2:30 pm) 3) when i tried to speak with a second representative about this, this time she claims pick up is for 3:45 pm, when my screen clearly displayed time at 2:45 pm. 4) this person clearly had to clue so i asked to be connected to a supervisor. 5) supervisor was extremely helpful who tried to do his part. After this i had to go through series of identification steps with a horrible web page not very convenient, so had to do all this again on an app. ( 1 hour on phone) I had specifically done all this verification process online on the day i booked truck so as to save time. 6) finally when it got to the step of calling a secondary contact, the entire website crashed. 7) The supervisor finally had to make a few phone calls to â€œ field officerâ€ who finally called me to give combination to the locker to retrieve keys. It was an utterly disastrous experience and will never use U haul ever again and would suggest the same to friends. I had to pay 1.5 hours of unnecessary labour charge for 2 helpers i had hired by the hour.Chandra Kanth C.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.ANJELICA C.
El cliente no dejó un comentario.Jonathan R.
The guy who worked at the gas station was helpful when the uHaul site was not.Patrick O.
El cliente no dejó un comentario.Laura G.
Francisco was very accommodating. Highly recommendedJohn A.
Took forever for the rental process even though I booked online. Got charged a $25 for cdw which I declined, place was suppose to open until 3 pm got there at 2pm and no one there. Just awfulKevin C.
El cliente no dejó un comentario.Jose A.