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Tanya G
Customer Reviews for United Petro LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was just fine.
peter bSecond time rental from this location, both times have been friendly, timely and clean equipment. Highly recommend if you require rental in the greater Burlington region.
Dan HThe location served its purpose and the personnel were polite and helpful.
Stephen TThe team was friendly, an easy in and out experience. Truck clean and ready.
Dan HI can’t think of anything else. We had all the supplies that we needed and there were more available including helpers. It made our move easy. This is where we’re going if we have any other moving plans.
David HLadies were very knowledgeable and helpful! Very quick reserve and checkout processes! Thank you!
ROBERT BNothing, It is really easy to rent from this location and they let me park my car at the location so I do not have to get a ride back home or to the location after renting the truck.
TIMOTHY SThis is got to be the easiest way to get a truck. I’ve rented a truck from them about five times in the last couple of months and it’s really nice if your schedule in advance that truck is ready for you to pick up and they let me park my car there while I’m using the truck so I can bring it back and forth and use my car if I have to extremely happy with this location.
TIMOTHY SCashier seems exhausted
Kevin BI think all is good.
TIMOTHY SNo need everything was perfect. We even put extra gas in the truck cause we were so please and grateful for the wonderful service and help. Thank you everyone. Thank you for being open and helping so many people in need.
Chris JGet a calculator for charges. I was overcharged for services because someone can't add. rate- 29.95 MI- 29.70 Environmental fee- 2 tax- 4.59. Charged $96.19
APRIL THave employers do what they say (when told they knew about the gas tank not completely full then ended up charging me for gas) It was reimbursed but was extra time and hassle on my part, plus the employee was very rude about the situation
Tammy HMirror cracked, truck dirty, I told them where I was dropping off unit, they messed up the drop off location so they charged me a fee. Won't use u haul again.
Rodney MWe reserved a truck 4 weeks in advance. We were scheduled to pick it up Friday at 5:00p.m., but when we got there, we were told it would not be available until after 8 p.m. That did not work with our schedule, so we picked it up Saturday morning. Also, the Mobile station we had to go into to get the keys smelled horrible and had terribly loud music playing, giving me an instant headache. My parents are moving next weekend, and I told them not to use U-haul.
Stephen BDon't burn so much insence.
Faith KThe staff was very friendly and helpful. They were very thorough and answered all of our questions.
Renee CNice guy, easy to find
Rachel OAll good!
Carol FAnother last minute location change by U-Haul!!!!
Stephen TI got charged twice. What is this?
James HBasically called worker at 4:30 she told me that they did not open until 7:00am then I used the rideshare got it at 5:30am she was not friendly and kinda standoffish
Marcellena SPlease don’t over book at location you choose for the customer and send them to another location. Really inconvenient for the customer
WILLIAM VI went about 5 minutes down the road and when I went to put gas in it was about $18 to fill so obviously the previous people did not fill gas up all the way. I shouldnt have had to put in other peoples gas in !! I know I didnt use $18! It wasnt even filled up all the way!!! Made 1 trip and it was about 5 mins down the road.. and I live next door to the uhaul place so me going there and back was literally going to my storage and back to uhaul place.
Samantha DTires in poor condition- down to wear indicators, steering gear loose/play, speedometer inaccurate- 6mph variance
Josh FThe ladies was so nice and very helpful. The store was dirty and smelled of cigaret smoke.
Amanda BEverything was fine. Employee was very friendly and helpful. Deserves a raise
De EGood experience. Went smooth. Parking was limited but the truck was great and process went well
Paul SBooking the rental sucked. Only five hours for a 20-foot truck? I can't even get the truck loaded in five hours. And no option for a longer rental. And nothing on the website to indicate it was not accepting my request for a 48 hour rental. Next time I'm definitely going with PENSKE.
BRUCE CNot fault from the location but from Uhaul who changed my pickup location to 40 miles away from the original and also changed the time from 9am to 4pm. When arrived at the pickup there was no truck, the prior customer was in delay. It was The worst experience I ever had in any company renting at u haul.
Marcio LBetter customer service, attendee over charged on check in. Place was junk.. shouldn’t be a uhaul drop point. They’re only doing it to supplement income because they’re unable to make ends meets otherwise because of X.
GARETH B