Online reservations are convenient, however when a location is strictly online, it should be stated as such when searching. Also, I only needed a 10 foot truck, and there was a 10 foot truck at the location, but it was not available to rent in the website/app. I had to rent a 20 foot truck, even though I didn’t need that much. Finally, my last concern, I live I. Ebensburg, PA. I know there is a U-Haul location in my town, it was NOT listed as a possible return location. I returned there anyway, but I am upset that I was charged more. Why wasn’t this location available when I was making my reservation. I should not have to travel 30 minutes beyond, especially when a location is closer. Overall, I use U-Haul often. I feel online reservations have made it more convenient, but there are bugs.
CHARLES H
Customer Reviews for United Brother LLC Enterprises
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have someone available to help check in. There was a key drop bolted to a post.
Wendell JReturn check in on the app sucks! It wouldn’t accept any photos and I still haven’t received the final receipt even after talking to a rep who said that they have record that I returned the truck!
Steven MIMPROVE YOUR WEBSITE IT SHOULDN'T TAKEN AN HOUR TO GET A TRUCK!
Kevin PCheck engine light was on and key box where to high for a short person
LAURA HThere is no one to help with any questions. It’s all done online . The store clerk had no idea how to help me
Jeffrey CApp didn’t work, had to call. Lock box hard to open.
Blair Vthis was a situation where I was scheduled to drop off the truck at a nearby location but that location was unable to receive the truck. Unbeknown to me U-haul tried to get in touch with me about this issue, but they weren't able to do so. The mgr. at the location directed me to a nearby Smart Mart which thankfully did receive the truck. I left the truck with 1/4 more fuel that it had when I picked it up. A refund would be nice.
William P