Comentarios del cliente para Unique to Chic

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Unique to Chic

Grado total:

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James H. en

Grado:

El cliente no dejó un comentario.

Jerry S. en

Grado:

No one was there, and we didn't see a "designated drop-off""

Joseph P. en

Grado:

This is the third time I've used UHaul in the past year... Each time I reserve a vehicle, I get a call the night before pick up telling me the size is not available. There is a serious disconnect between the website reservations process and the inventory at your locations.

Cindy J. en

Grado:

The connections to charge my phone and IPAD did not work. That was a little dangerous since I was by myself for 1800 miles.

joe H. en

Grado:

El cliente no dejó un comentario.

sylvia M. en

Grado:

The ladies here were very nice and helpful

Seaborn F. en

Grado:

The staff was very helpful with making a rental reservation in advance. I tried numerous times online with no success. The staff was also very welcoming and wanted to make sure my needs were meet.

Diana F. en

Grado:

The online checkin did not work for me and I required considerable assistance to get the lockbox code. The agent I spoke to on the phone disconnected during the call but the local staff were extremely attentive and helpful.

Roy W. en

Grado:

Supposed to Have key left in drop box. Didn’t happen. Got charged before I dropped off vehicle and charged more than the two days.

Michael M. en

Grado:

El cliente no dejó un comentario.

Leon M. en

Grado:

It seems each time I select a location to pick up, you change it so that it is further away, thereby insuring that it will cost me more to handle my business. It is getting old.

Jerry M. en

Grado:

When taking 1-800- gou-haul be more detail and up front with customers tell them it will all be set up just according to date of need, also don't tell customers they will need to drive almost two hours or more to drop off trailer.,

Tyler L. en

Grado:

Charged me 20$ late fee when I returned the truck 16 hours in advanced. Incompetent.

Alex W. en

Grado:

The website forced me to reserve a truck bigger than I needed, but they were able to change it in person.

Melanie B. en

Grado:

El cliente no dejó un comentario.

Russell C. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

The truck was a piece of crap! The worst truck in my experience of renting hauls. The only good thing about this the rental agents was great and it ran.

Timothy B. en

Grado:

Great Experience, No issues

Brenda D. en

Grado:

We experienced bad business at U Haul in Orange, Virginia 22960. We were parked in a fire lane in front of our condo when we opened and closed the drivers door and the side mirror fell off. There was no one parked near us at all. We were told that we hit something when we didn't and were charged for the damage. We are honest people whither you all aren't. It wasn't our responsibility to pay for the damage and we feel like we need to be refunded the money back for the damage cost. If you all are honest you would do that, but you all just might have lost a good customer over bad business from you all. I have always heard U Haul was good, but starting to think differently now.

joyce B. en

Grado:

After working all day I was tired and trying to drop key off was a pain. Online drop off is not good.

Edgar A. en

Grado:

Keep your rates steady, let the rate quote be available without making a reservation, and once a customer is in your system don’t make them continue to go through the tedious check in process over and over for additional equipment. I was told “supply and demand” was the cause of a $700 rate for a 6x12 trailer (when I already had a truck rental for about $500!!). The result was renting a 5x8 and not having room for all my stuff.

Sheila C. en

Grado:

Dont tell customer price if rental and then it doubles

Caroline R. en

Grado:

Uhaul customer service told me they had a 10 foot truck and they only had a 15. I was driving from VA to NC so that is a considerable difference in gas consumption and the location would not rent it at the price of a ten foot. This was the second location I had a reservation at so I needed the truck then. I had no choice but to pay the difference and take the 15 foot. Then the truck had 3/4 of a tank in it (I double-checked when I got in) and the computer said 15/18. The return location had to charge me a surcharge for the fuel because their computer was not up to date on the fuel amount. He mentioned several times there was 3/4 of a tank. We both had checked it. I was not satisfied with Uhaul or this location.

Kevin V. en

Grado:

El cliente no dejó un comentario.

Charles F. en

Grado:

El cliente no dejó un comentario.

Leroy C. en

Grado:

The people at the location were fine but the U-haul leasing process needs an over haul. My daughter called customer service to make a change less than 4 mins after she made the reservation. She was transferred 3 times and told each time she needed to speak with a different person. The last person made notations for the change she wanted but said my daughter still needed to call a different number the next morning to have the changes made. Also, though my daughter elected to complete the rental on her phone, she went into the store location to complete the transaction to speed up process. The lady at the store had issues completing the transactions as the U-haul system was not recognizing the steps she took. After about 15 - 20 mins, the process finally completed. Very frustrating.

Kurt M. en

Grado:

We were taken aback on the cost of the rental, or the price I spent on the Van I could have rented a box truck for less. We were disappointed in the cost.

Erik P. en

Grado:

The owner of the location was incredibly nice and helpful, I really enjoyed working with her staff too.

Kate R. en

Grado:

A little more prompt to greet and start the transaction.

Dave P. en

Grado:

Pickup location may be new to the U-Haul rental business. They were very-very nice, I have nothing negative to say just did not seen all that knowledgeable about the process yet I think.

george L. en

Grado:

Unique To Chic was great. G&A Auto Wrecker didn't have my truck so they were a savior. The overall experience on other ends as well was TERRIBBLE. I was charged for an extra day despite my receipt saying I had until 1:00 on July 29. Ireturned the truck at 11:30.

Steven F. en

Grado:

Friendly staff, truck in great shape.

Kelvin M. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

I rented unit, and when I showed up was told that rental had been cancelled and if I wanted truck, I had to bring it back by 9 that day, losing ability to take broken file cabinets to recycling. Now will borrow utility trailer for cabinets, which I could have done and saved rental fee. Lame.

Steven H. en

Grado:

El cliente no dejó un comentario.

Dennis L. en

Grado:

I love the service and the way they treat there customers!!! Thank You

Gail B. en

Grado:

El cliente no dejó un comentario.

Fernando D. en

Grado:

Unique to chic was great especially the Kathleen Ayers who went out of her way to fix the major screw up of Uhaul. You should not advertise calling 1-800-Go-U-Haul since they are one big cluster f%$#! They do not know what the computer is reading and they are incorrect in scheduling. I had to reschedule 3 times in one week and i was still wrong. Kathleen fixed it and I think it was a cost to her. Her company is too professional to be working with Uhaul. And Uhaul is too big of a company to be that incompetent and unprofessional. I will start using other companies like Penske going forward. Nobody can be as bad as Uhaul.

Royal S. en

Grado:

The first person I met was Siera. She was a pleasure to work with and answered all my questions. Thank you very much.

Connie D. en

Grado:

When we got the trailer home we noticed one tire was low on air. We pumped it up only for it to go flat later in the day. Upon inspection my husband found a nail in the the tire and fixed it himself since the UHaul location was closed by then. We had told the gal where we wanted to return the trailer but she put in another location causing a long phone call to UHaul when we took it back to the location we had ask to return it. Lack of proper training?

Carrie B. en

Grado:

El cliente no dejó un comentario.

Kathy G. en

Grado:

Danielle was so very helpful.

Wilna C. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

After hours return of the tow dolly offered no way to formally conclude the return transaction. Would be good for renter’s peace of mind if there was a way to do this online instead.

Lisa S. en

Grado:

El cliente no dejó un comentario.

Miles K. en

Grado:

El cliente no dejó un comentario.

Jane W. en

Grado:

El cliente no dejó un comentario.