Customer Reviews for Unique Packaging & Shipping
(U-Haul Neighborhood Dealer)

Rating:

5.0

Hard to improve on fantastic!

Rating:

5.0

I have a random $6 fee after already paying. Not sure what that’s about.

Rating:

5.0

The owners of Unique Packaging and Shipping were so kind! They truly made my U-Haul experience great - highly recommend this location!

Rating:

5.0

You should be up front about the costs of renting. This rental was DOUBLE what was quoted when I booked online, and you do not disclose any of the extra fees until you send the receipt for transaction. The rental experience itself was good, but the charges are so sneaky it most definitely taints the overall experience and I’m not sure I’d use you again.

Rating:

2.0

It was a packing store, a bit on the dirty side. Magnificent Movers were terrible. arrived an hour late, smelled of marijuana and were very slow.

Rating:

3.0

I was 30 minutes late with the truck return (yes my fault) but I was charged for a full 24 hour period extra, I feel like a “late fee” would be applicable but not a FULL DAY of rental fees.

Rating:

5.0

Very friendly and nice staff :)

Rating:

5.0

This location, Unique Packaging and Shipping in Westminster, is the best! I rented from them twice in 2 months and each time there was zero issues picking the truck up and dropping it off. Moving is always stressful so it is a plus when you have friendly service from the owner with a sense of humor! I'll look to this location for any future use. Thank you!

Rating:

3.0

Better signage to show where the rental office is. It was hard to find if we hadn't seen the trucks out front.

Rating:

3.0

There was zero cleaning and it was evident especially in the windshield. There was soda residue and toe prints and it was difficult to see with sun glare.

Rating:

3.0

Uhaul is an awful company

Rating:

1.0

The lock box took us 15 minutes to open because it is not a well synchronized luck combinations. The truck had less than 1/8 of a tank of gasoline in it. One of the tires on the truck needed air desperately. The warning lights on the dashboard prevented me from finding out the initial odometer reading as it warned me about the low air pressure in the tire, as well as the fact that the truck needed the oil to be changed.

Rating:

5.0

Moving in general is overwhelming enough, what makes it less hectic is when your U-Haul reservation has zero problems and goes smoothly. That’s what I experienced with this store. Great friendly people, picking the truck up and returning it was super easy, which I appreciate. I will recommend this store to all of my friends who have moves coming up. Thank you for helping make my move a little bit smoother.

Rating:

5.0

They were super helpful and nice and they made everything super easy.

Rating:

5.0

The automated check out is still a little buggy. However, this is my third time renting a U-Haul this year and it is getting better little by little. This is the first time that checking in via remote has worked. It seems odd that checking in takes you out of the app and into a normal browser session though when checking out does not.

Rating:

1.0

The location was changed without notifying me the day before pick up. I had to drive 20 miles out of the way (1 way) to get the truck. The owner of the location calls me and says there is a chance that when I get there in the morning that someone might have stolen all of the gas out of the truck. This is crazy to call a customer to tell them this!! The truck came with 1/4 off a tank of gas so before loading I was forced to fill it up. Ive never rented equipment and had the company be confident in giving me the equipment with almost no gas in it. He tells me this is a U-Haul policy. That’s an awful policy. People paying hundreds to rent a truck should not have to wonder weather it will have even a little gas in it. Then this owner asked me multiple times and told me he’d pay me to bring the truck back to him. I had a one way rental for a reason. The door of the truck required about 75 pounds of oil to open and close it was so badly maintained. This was miserable experience!

Rating:

2.0

I ordered truck from Boulder location but ended up with Westminster location. Didn’t know of switch until day before. Spoke with a rep at Boulder day before after found out about the switch. Rep was very unhelpful and just kept asking me if I wanted to cancel. I said why would I cancel if I needed the truck . Guy was kind of a jerk . Went to Westminster location and picked up via smart phone . Pain in the ass . Would have preferred to deal with live rep . Good news is that drop off in Denver (Conoco gas station was great). Overall not a good experience though.

Rating:

1.0

The uhaul was dirty, it had a big spill in it. Then the check engine light came on and started blinking. Set us behind two hours. Very frustrating

Rating:

5.0

Awesome customer service, he is awesome to work with will always do business here

Rating:

5.0

Quick and easy check in and check out. Friendly service.

Rating:

5.0

Very nice people / good experience! Recommend a cruise control! Otherwise went perfect!

Rating:

5.0

Great costumer service

Rating:

3.0

Drop off was easy. Customer service was average.

Rating:

3.0

The customer service agent that 'helped' me get access to the uhaul did a bad job. Uhaul needs to inform their clients that they need all this additional information BEFORE we drive to the location. I was standing outside for over 20 minutes trying to get access to the truck and the customer service agent gave up on me and told me to go inside and ended the chat on me. It was a huge waste of my time, and I did not feel safe in that area where homeless people are walking around staring me down. I will not be using uhaul again. This should have been so simple as I literally drove it less than 10 miles to get a couch and it took longer to get the truck than anything else. Very disappointing.

Rating:

1.0

Very vague instructions once we arrived to the site. The actual front desk was not well marked and took me almost a half hour to get through the checkin process and get the truck. Therefore I was a half hour late to return the truck. Not a good experience at all

Rating:

2.0

The lock was not working. The customer experience was miserable. I reserved a truck, it wast there. I called and was directed to 4 people before someone helped. Wasted a whole day. the app sucks. the return process sucks.

Rating:

5.0

Quick and easy rental process.

Rating:

5.0

The guy there was very nice and helpful in assisting to return the truck. He don't even work directly for Uhaul and his customer service was the best out of the whole process.

Rating:

5.0

For returns; allow the same alternative to location services as you do for pickup. Due to unclear reason(s); uhaul was unable to determine my phone’s location. Fortunately, you alllowed me an alternative; a photo of the bar code above the lock box. This alternative does NOT exist for returns. I created an account days before pick up. ALL necessary information should be entered here. However, at pickup; I was forced to provide two (2) contacts, or passport or company number or lease agreement. This is inconsiderate; one of my contacts was flying that day, I do not carry a passport during furniture moving, my company is not available for contact on a weekend and certainly won’t reply in the timely manner you required, and a “lease” agreement was not even defined (is my uhaul rental a lease?) OTOH, I’ve used you before (not weekend phone, though) and will probably use you again. The issues are procedural and not structural!

Rating:

5.0

Whomever rented the truck before us made it smell like smoke, it stunk on the inside bad. Other use the staff and the truck were great.

Rating:

3.0

On my order I requested an appliance dolly but when I arrived I was told they didn't have one. The truck was very dirty in the cab and the outside of the truck. The back of the truck was clean enough.

Rating:

3.0

This location was fine, but I never should have had to come here. It was completely unacceptable that our reservation at our original location was botched.

Rating:

2.0

Get new locks!!!! Took 45 minutes to get the Keyes which went into my reservation time. Customer service was no help either!!!

Rating:

5.0

Do better on the 24/7 self pickup... I was late, it took me an hour on the phone only to find out since I was late, my order was cancelled/taken out of system... there has to be a better way.. I'll never use the 24/7 service again.

Rating:

4.0

Location was good uhaul was horrible!!! Rental got ran as a one way, almost doubling my charge when it was in town. Then I had to spend 2.5 hrs on the phone to resolve and still havent gotten the call back i was promised

Rating:

5.0

Could not have asked for anything more. Easy on-line process. Great staff at this location. Convenient location. Truck ran perfect. Way to go U-Haul

Rating:

4.0

I will never use Uhaul again. The supplier of the truck was great. The call center, chat support all other functions that I would say are controlled by the actually company....were trash. Absolute trash. Terrible interactions, poor information, senidng me 30 mins further when I ID a truck 10 mins away. Its horrific how bad the experience was. I am from a military family and I move alot andby this experience alone you have lost my business for life. Deactivate my Uhaul account, scrub all my data and go fly a kite.

Rating:

3.0

When I turn the truck in I’m trying to check it out through the online website it didn’t allow me to take a photo of my odometer. Website needs work

Rating:

1.0

I rent from uhaul pretty often and the person who helped was not professional and very mean. Also they showed up late to open up for business. I will never rent from there again

Rating:

5.0

Excellent service, extremely nice, and accommodating. Would definitely come back! Thanks!

Rating:

5.0

Awesome service, amazing experience

Rating:

5.0

Excellent experience

Rating:

5.0

I was charged with 25.00 because they said it was dust in the truck it was the same way that I picked it up

Rating:

4.0

Check in and drop off procedure on your phone takes some getting used to. Budget 5 - 15 minutes for pickup / dropoff. Good experience otherwise.

Rating:

5.0

The pick up process was awful. It took an hour because the mobile check in didn't work and we had to jump through all kinds of hoops to finally get it working. The proprietor of Unique Packaging & Shipping was the nicest and I feel bad for taking up his time.

Rating:

5.0

Great Uhaul location to use!

Rating:

5.0

They are doing good

Rating:

5.0

Fast and friendly service.

Rating:

1.0

I wouldn’t go here again. They charged me twice then gave me a car parked in gas. If you guys do quality control based on these comments, I’d get to it.

Rating:

1.0

every time I wanted to ask something no came out of their mouth immediately no no no no we can't no we can't we can't no they're closed we can't quote unquote

Rating:

1.0

Very strange concept to leave truck in the middle of a parking lot!

Rating:

5.0

Lack of cell service an issue. A Wi-Fi hotspot or something of the sort to connect to would have been much easier.