El cliente no dejó un comentario.Ben C.
Unique Cycles West Coast
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.calvin M.
This was the worst experience I have ever had getting a rental. The first location I went to pick it up. Did everything and then they said oh we don't have the truck. Then we said we have one but not for one way. And they were not always wearing their masks or wearing incorrectly. Then they sent me to Rosemead. As I was driving I realized the first location still had my ID. As I go back, Uhaul calls me and says, Rosemead doesn't have the truck. This is after I spoke to uhaul and made them call to make sure before I started driving there. Then they tell me they have one in Monrovia, but they are closed and pick it up at the box. As I am following instructions some man walks up and says you renting a truck. Never says who he is, but then shows me the lock for key was on the truck. Very poor communication. I did get the $50 guarantee credit. But I was charged extra for mileage, which should not have happened before. And something that should have taken half hour to go and pickup and get home, took me an hour and a half. Not a great reflection on Uhaul when I did the rental 5 days in advance. And the $50 guarantee did nothing for my time, gas, and frustration. I have used Uhaul before and this was the worst experience.Diane H.
El cliente no dejó un comentario.JOHN T.