Customer Reviews for Uniglass Plus Ziebart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly service.

Rating:

5.0

Could not have gone better. Cost was reasonable. Truck was in great condition. The move went smoothly because we had the right equipment. Thanks

Rating:

3.0

Breaks were not good. No lights in back storage.

Rating:

3.0

Because I didn't own a cell phone, I had to go back home to print a document and then come back to the rental place. This lost me close to an hour. It would have been nice if they could have printed the documents for me to save me all that time and gas.

Rating:

2.0

Truck had broken windshield wiper was did not have snow removed from it or snow brush to clean it was over half hr running waiting to leave. Very unpleasant I'll never use this location again.

Rating:

3.0

Was dropped of 25 min before opining. And left it in yard at 8 am opend at 830.

Rating:

1.0

Customer service could be way better! First time dealing with this location and was shocked with the way and approach, the communication was so poor and service not welcoming or comfortable. I advise UHaul to send an undercover boss and check themselves. No need to consider my feedback, you can verify yourself. If I wasn’t in real need for the trailer that day, I wouldn’t take it, I’d rather leave. I explained that it’s my first time renting from their location and trailer, the associate wouldn’t bother to come outside to show me which trailer to hoook until I started hooking one to my truck then he started talking with attitude and high tone as I can’t understand. Not sure why they added a vehicle that doesn’t belong to me on my contract as the towing vehicle. I don’t feel comfortable after seeing that, if they did this to me then they could my truck details to the next customer contract maybe. At last I called to inform that I’ll be little late, they advised me to drop the trailer and leave and never mentioned additional charges, next day they charged me for another full day.

Rating:

4.0

Have one spot on the online return process for all the photos, well before the invoice confirmation and payment.

Rating:

5.0

Helpful service. Thank you

Rating:

5.0

Very easy and smooth drop off.

Rating:

5.0

Drop off was much easier than pick up.

Rating:

5.0

Been there a few times Service always good equipment in good condition and clean

Rating:

4.0

Very good service

Rating:

5.0

Very friendly and very helpful. . . Thank you, Michael

Rating:

5.0

the man that checked me out with trailer was very helpful and very professional , good to see guys like this

Rating:

5.0

Nothing at all I would not change a thing everything was great thank you.

Rating:

5.0

Just great nothing else

Rating:

1.0

They read my reservation and it wasn’t my actual reservation.

Rating:

5.0

The Gentleman who rented the truck to me was professional and polite and honest and extremely helpful! Thank You!

Rating:

5.0

Very nice and welcoming location. Everything was done in a timely manner. The equipment was readily available.

Rating:

3.0

Not very spacious. I am not good at backup trailer.it is quite different from Orleans services.

Rating:

1.0

Find another store owner with time to serve the U-Haul customers - not be errogant because he has a perspective glass buyer in the store while you are on the phone with him. Or, to be told to Wait while you listen to numerous messages over and over never for him to even ever get back to you. He was short tempered & rude when I asked the cost of a truck to drive to Kingston, Nova Scotia…I paid for the 15' truck - however, my daughter had her license as I am 73 and never driven. When she checked on the location for the truck to be picked up on her way from the airport in Ottawa to my place…the Uniglass manager was rude - when she went to actually pick up the truck for her and I to load, he was equally rude, handed her the keys, didn't point out where it was. We never had throw covers included or even offered to buy…I say to you "Get another person to look after your orders or you will definitely loose future customers!"! Also, after 6 straight hours of driving to our destination with another 9 hours to complete we stopped at an Holiday In for the evening when we awoke, it was raining which it did until we were arrived at our final destination on April 1, 2023. When her husband her and myself unloaded my one bedroom apartment my love seat was drenched, my 8'x12' black shag carpet, the bottom of 4 of my large boxes containing my clothing, my wooden kitchen table were all soaking wet and they were completely ruined ruined thank God most of my other items were in plastic containers!! My daughter Michelle dropped the U-Haul truck off here to Main Street, in Nova Scotia on April 3, 2023 without mentioning that the truck leaked water from the roof for most of the 19 hour trip unlike what I, her mother might have done! The floor of the truck when it was emptied was completely flooded. As well, they charged her with sone more taxes thinking she took a longer way here via a Ferry… do you people I quire matters before just charging people for services they Never used or needed!? I for one will be enlarging and taking screen shots of everything I have just messaged you and, if there is no reimbursements for the damages or extra costs incurred without reason I will be Posting this letter on Social Media & to my many friends who will send it to their many friends etc., etc., you get the point!… I now have to buy a new wooden kitchen table, love seat, carpet and clothing thanks to your leaking truck… You have 1 week to reply - it's now April 9th, 2023…

Rating:

5.0

Very overall satisfied with the vehicle itself , fully equipped and clean , availability and prompt service . Thank you !

Rating:

5.0

Experience was great.

Rating:

4.0

Representative told me I had to put the moving blankets back into the thin plastic wrap that I had got them in when I rented them to return them. The location I rented them from didn't tell me this in advance, so it was difficult for me to put them back in the bag, since I didn't have them folded well enough to do this when I went to return everything, and I'm also lucky I kept the plastic wrap, as it really doesn't seem reusable at all, so that was a weird request I thought. However I did do it since I was told I had to, which took me more time during my return process due to having to refold.

Rating:

5.0

I was very satisified

Rating:

4.0

Make sure that the gas tank is full. I drove 16 miles and I had to put $28. of gas in the tank. I don’t think the gas tank was full. A more appropriate amount would have been less than $10???

Rating:

3.0

I returned the truck same day late night. So it's closed and next day morning I called the bank and informed the agent, he told me not yet checked once finished let me know and cut the call. After 10' clock I received the final invoice email and once I checked the link they charged me almost 12 CAD for shortage of petrol. But I returned the same level and once I took both pictures from before and after with me and share the same pictures to the email. After that they will refund the amount and if no one claimed it will not come back . So I need to wait for this amount for next 3 to 5 days back to my account. So I am a google guide and I will share my experience with you to public to caution from others not getting trouble atleast.

Rating:

1.0

the pickup truck was on summer tires and we had to go through a snow storm really dangerous and innaceptable to rent a truck in winter without winter tires

Rating:

5.0

The dolly trailer was clean. But one fender and tail light was duct taped. Additionally, one ratchet to tighten the towed vehicle wheel on the dolly was broken. Everything else on the trailer was working properly.

Rating:

2.0

Pickup hours on Saturday appear to be until noon and they are not open on Sunday. Despite reserving a utility dolly and furniture dolly they were not with the truck nor available from this location. I am unsure where the reservation was dropped as U-Haul customer service agent was not much help. I ended up asking a former U-Haul employee to reach out to reserve from another location so that I could be assured that the "holding" part of reserving the equipment would be done. How to improve: 1. "hold" reserved equipment 2. Quit trying to get customers tow U-Haul equipment. First under the sneaky guise like you are giving them something then offering a monetary compensation that doesn't come close to covering the additional fuel, time and burden.

Rating:

4.0

The person who helped me was very friendly. When I got there he was dealing with a customer who was a little "high maintenance" and he delt with them very well and showed a ton of patience.

Rating:

3.0

Drop off location was closed

Rating:

5.0

Very good equipment and guidance provided.

Rating:

2.0

It hadn't snowed in a couple of weeks but I had to dig out and empty the trailer myself. I had reserved with a few days notice and asked if it would be cleared but was told no.

Rating:

1.0

Learn how to read a fuel gauge properly. Attempted to tell me the 7/8 mark is only 3/4. Thanks for ripping me off. If your interested, I have pictures. I was part of the leadership team of a new car franchise for many years. I assure you that I know how to read a fuel gauge. Thanks for treating me like garbage.

Rating:

4.0

Everything was as expected. Only problem was once I picked up the dolly wasn't secured in the back where it should have been.

Rating:

5.0

Internet was down took me over half an hour to get my truck

Rating:

5.0

Great experience all went smoothly. Thanks

Rating:

5.0

Nothing

Rating:

4.0

Nothing at all

Rating:

4.0

Very friendly and easy to deal with

Rating:

5.0

Nothing i was very pleased

Rating:

5.0

The service was excellent, staff was well knowledgeable and extremely friendly. I will 100% come back and recommend to all my friends and family

Rating:

5.0

Prompt and courteous staff! Equipment was in great running order. Well worth the small investment rather than to be hand bombing furniture on small trailers. Practical and efficient way to move!

Rating:

3.0

This is not a Ziebart issue, it is simply a Cornwall issue. It is closer to the more crime ridden section of Cornwall so I was worried about my truck being left there the entire time. Nothing happened tho

Rating:

5.0

They are just in u hual business. The guy didn't know much about how to connect wires and trailer.

Rating:

5.0

everything went well. The key has trouble for the door on the passenger side only. It should be looked at.